Home » Canada »Consumer News »Data Caps »Shaw » Currently Reading:

Shaw Admits It Is Not Actually Measuring Your Broadband Usage (Yet)

Phillip Dampier October 1, 2012 Canada, Consumer News, Data Caps, Shaw 1 Comment

Shaw Cable, Canada’s dominant broadband provider in the west, has admitted it has stopped enforcing usage caps as the company upgrades its Internet Overcharging scheme.

Jim MacDonald, a Stop the Cap! reader, long-standing Shaw customer and member of the company’s “Shaw Friends” program noticed on a recent bill he qualified for “additional Internet usage” by belonging to the company’s loyalty club.

“I used Shaw’s concierge chat to learn more about what this means and found I would qualify for an additional 25GB allowance as a Shaw Friend, but the representative didn’t seem to think it was an important distinction,” MacDonald writes.

Apparently that is true, considering a Shaw representative admits the company has stopped monitoring customers’ Internet use:

MacDonald: I am wondering how I can get the extra 25GB added to my account as a Shaw Friend. The usage meter does not seem to reflect anything about it.

Shaw: We plan to apply that extra usage in the near future. I’m not exactly certain of the date but it should be soon. But no worries, we are not even monitoring the data right now. Once upgrades are complete and when we do monitor, you will have the extra space on your account and visible on the ‘view usage’ screen.

newest oldest most voted
Notify of
Jacob
Guest
Jacob

Is this only for Shaw friends? or they are not monitering everybody? does this mean that i can go over say like 20GB and they won’t charge overage?

Search This Site:

Contributions:

Recent Comments:

  • Bill Denham: Their service is a joke. It's out more then it's in. The price is not worth it. Total crap service....
  • Deborah: I bought my system once it was under Spectrum . I am pissed . I’m sure there will be a law suit . They can add me to there list . I chose though to g...
  • James R Curry: Steve Burke really creating some buzz for the service there, talking about "Shareholder value" by the third sentence. My hand involuntarily reached f...
  • Person: You don't need to use their equipment. Toss it in the closet and lock it away. That's what I do....
  • Ryan Faley: Pretty much...
  • shishir c babu: First of all there was no preparatory time given to the subscribers about the change.I came to know of it only in the first week of January!! Second t...
  • Alan Rodin: If there is a class action lawsuit over this count me in. I am very irate over having around $1000 of hardware go to waste. Why cant they recommend a ...
  • Berfunkle: Next week, I'm getting fiber to the home Internet from Ontario and Trumansburg Telephone Companies. $80/month for 500/500 Internet compared to what Sp...
  • James Dan Dee: Who has similar service and better pricing? My rates keep going up, for no reason....
  • James Cagney: Spectrum has for ever been increasing it's monthly payments. Service is of a poor quality. They sold intelligent home security equipment, knowing ful...
  • Michael Jenkins: How can I sue them?...
  • Michael Gibbons: The internet here (43917) 1mbp down and 384kbos up for the last 20 years or when frontier bought out verizon... Its been nothing but a sore headache.....

Your Account: