[flv width=”360″ height=”290″]http://www.phillipdampier.com/video/WEWS Cleveland ATT service issues 11-11-11.mp4[/flv]

A late August thunderstorm brought down AT&T’s phone lines in the backyard of 80-year-old Isabelle Hendricks of Cleveland, Ohio.  More than two months later, the cables were still strewn across Hendricks’ yard, her phone line was only sporadically in service, and AT&T was still ignoring calls pleading the company to do something about it.

Nephew Anthony Mauldin took his AT&T Horror Story to YouTube, and the phone company still refused to get the lines off the ground.

“It’s been very frustrating, because we’ve been trying to get somebody out here since the first of September,” Mauldin told WEWS News. “They gave us a date, but they didn’t show.”

Mauldin says his aunt has been hospitalized over the past week, and lives alone.  He’s concerned AT&T’s landline is so intermittent, she may not be able to contact anyone in the event of an emergency.

AT&T claims it could not complete the repairs because when the lines fell, tree debris came with it — too much debris for AT&T crews to be comfortable working around.

More than two months later, Mauldin called WEWS-TV in hopes a little media exposure might do the trick.  It did.  Within two hours of the newsroom calling AT&T, crews were in Ms. Hendrick’s backyard cleaning up the mess, along with their telephone cables.  (2 minutes)