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Severe Weather Knocks PCL Cable Offline in Parts of Northern Alabama

Phillip Dampier May 20, 2010 Consumer News, PCL Cable, WOW! No Comments

Severe thunderstorms have knocked out several utilities for residents in parts of Alabama tonight including PCL Cable, broadband, and telephone service.  A large number of PCL customers in Decatur and Athens have lost service tonight.

Customers trying to get answers from PCL Cable are getting the usual result when major service outages strike: endless busy signals.

PCL Cable was acquired by Knology Cable last November.  For the record, Knology was answering their customer support lines with no hold time this evening in Huntsville.

A power outage in northern Madison County caused by the thunderstorms moving through the area tonight knocked out power for 600 customers, but service has since been restored.

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  • Jane Grenon: I ordered my live wave antenna on Jan 24 and just received it today on March 22. I had gotten through to customer service 2 weeks ago and they said it...
  • Wilhelm Elmore: Even cellular Internet can be problematic in these areas. I routinely drive through areas in upstate NY where there are cellular "black holes", basica...
  • Susan: I have also ordered the live wave antenna on Feb 2 and I have yet to receive it...
  • Louis DiMeglio: Umm. No it isn't. Sling is owned by Dish. DirecTV competes with their DirecTV Now product....
  • William Thompson: This is absolutely worthless. Poor rural communities and households where this is desperately needed aren't served in anyway. Major ISP's need to be...
  • Greg Cioffi: Get on with chat and tell them you want to cancel. They'll give you the loyalty phone number and a pin. I called simply saying the price was too much...
  • John Lodge: Eddie, Don't bother with all of those Antenna "DEALS" most of them are total JUNK. Secondly there is no such thing as a "DIGITAL" antenna, most anten...
  • Jose Rivera: If he send you the websites he used will u please send it to me as well...
  • Jose Rivera: I would love to know which site u went to check cause since i have 5 bedrooms thank God I read all the comments b4 ordering cause trust me i would ca...
  • Phillip Dampier: If you have another family member willing to put service in their name for a year, you can take everything back a Spectrum store and cancel service. T...
  • Phillip Dampier: Your promotion ended and your rate reset to the outrageous regular price....
  • Phillip Dampier: That is insane. I'd pack up all their equipment, take it to the cable store, cancel service, and then if another family member lives with you, use you...

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