If your Road Runner and/or Digital Phone was impacted by yesterday’s service outage, you can request (they usually won’t give it unless you ask) a one day service credit. Visit Time Warner Cable, select your service area, and the click the Contact Us button at the top. You can send an e-mail message with your account information, and request a one day credit for the service outage on April 26th. [Hat tip: Christopher, who brought this to our attention.]
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Dear Mr. B. , Thank you for contacting Time Warner Cable Email Support. I understand that you were without services and would like to know if a credit would be applied onto your account. I apologize for any inconvenience this may have caused and will be glad to assist you. Unfortunately your service area was hit by an outage, As this was not a planned outage, and being a Sunday things got worse. I request you to please contact us again after 24 hours as by then the services for the entire division will be restored. Once you contact us,… Read more »
Oh God… they have outsourced, haven’t they. That barely makes sense. My request was kicked back because I got the “account PIN” wrong and they want my TW service account number, which I have to find off a bill. The last four digits of my SSN wasn’t enough.
: ) Phil. Not only that, but I have to contact them again tomorrow !
Oddly I just put it through as a billing inquiry and said “how much of a credit should I be expecting” and they left me a nice voicemail a half hour later saying “you will be receive a one day credit” with some explanation that they bill by month on a daily basis. I used my social as well and they took it without question.
Well I waited my 24 hours and sent them another e mail… They replied . Dear Mr. B, Thank you for contacting Time Warner Cable Email Support. I understand that you wanted one-day credit on your account as your services were down due to outage. I apologize for the inconvenience and will be glad to assist you. Thank you for your patience and understanding. I have issued you a credit and this will be adjusted against you next months bill. We value you as a customer, and please feel free to E-mail us again or contact our Live Chat at… Read more »
I emailed them Tues morning, got an email back in the afternoon that they were looking into it, and a voicemail Tuesday night that they would credit my account. Hope it works out for all you guys too!