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Comcast Getting Into the Wireless Mobile Business; Relies on Wi-Fi, Verizon Wireless

(Image courtesy: FCC.com)

(Image courtesy: FCC.com)

Comcast is getting into the wireless mobile business.

Comcast CEO Brian Roberts made the surprise announcement at this morning’s Goldman Sachs Communacopia investor conference, telling attendees Comcast will offer service beginning in mid-2017.

Roberts added the service will depend heavily on Comcast’s installed base of 15 million Wi-Fi hotspots, mostly from cable modem/gateways already installed in customer homes. When away from a hotspot, Comcast’s cellular service will depend on Verizon Wireless.

The deal with Verizon Wireless was expected, because Comcast has maintained an agreement with Verizon since 2011 that allows both companies to sell each other’s services to consumers. The agreement allows Comcast to obtain service from Verizon Wireless at fixed wholesale prices.

That means Comcast can introduce its wireless service without having to build wireless infrastructure like cell towers.

“We believe there will be a big payback with reduced churn, more [customer] stickiness and better satisfaction,” Roberts said.

Comcast will continue the cable industry’s tradition of not directly competing with other cable operators and will not accept customers outside of an existing Comcast service area. Comcast will likely offer the service in a bundle with other services. This will result in a quad-play package for Comcast, bundling cable TV, internet, phone, and cellular service.

Roberts did not talk about pricing.

Cable Industry Lobby Drops “Cable” from Its Name

Phillip Dampier September 19, 2016 Consumer News, Public Policy & Gov't No Comments

ncta-logo-2016The country’s largest cable industry lobbying group has decided to drop the word “cable” from its name, rebranding itself NCTA – The Internet & Television Association.

It is the fifth name for the cable industry’s trade association since its inception in 1951 as the National Community Television Council. The name change was introduced by its president and CEO Michael Powell, a former chairman of the Federal Communications Commission. Since 2001, when the group was rebranded the National Cable & Telecommunications Association, the NCTA has gradually shifted its emphasis away from television and towards the internet.

“Modernising our brand injects a new sense of excitement into our effort to represent an industry that is America’s largest and fastest home internet provider and the creator of the world’s best television content,” Powell said.

The group is expected to continue to spend heavily on lobbying Congress to take the industry view on matters regarding television and broadband.

History of the NCTA

  • 1951: National Community Television Council was formed in September 1951, after a handful of community antenna (CATV) operators met at a hotel in Pottsville, Pa.;
  • 1952: The group rechristened itself the National Community Television Association in January 1952;
  • 1968: As “CATV” became less popular than simply calling it cable television, the NCTA again renamed itself as the National Cable Television Association;
  • 2001: As internet access began to play a prominent role for cable operators, the NCTA again rebranded, this like as the National Cable & Telecommunications Association;
  • 2016: With broadband now offering the greatest percentage of cable industry profits, the group dropped “cable” from its name, now calling itself NCTA – The Internet & Television Association.

Charter Official Tells Berkshires He Doesn’t Know How Much Their Set-Top Boxes Actually Cost

charter-rumsfeld

Charter channels Don Rumsfeld

A Charter Communications executive told a western Massachusetts cable advisory board he had no idea how much Charter’s set-top boxes cost the company.

The question was just one of many asked by concerned public officials and residents worried cable bills could skyrocket as much as 50 percent after Charter takes over for Time Warner Cable early next year in the region.

Charter will require all cable television subscribers to rent a set-top converter for each connected television that will cost $6.99 a month each after a two-year grace period. The Five-Town Cable Advisory Committee that represents the interests of residents of Great Barrington, Lee, Lenox, Sheffield, and Stockbridge, Mass., call that illegal, claiming it violates a 10-year agreement signed in 2013 with Time Warner Cable and transferred to Charter in 2015.

Charter promised officials there would be no changes after taking over Time Warner Cable’s 10-year contract, but officials and some residents are now pushing back against the cable operator after learning customers paying $14 a month for 20-channel basic service will now have to pay at least $21 — a 50% rate hike — to keep cable service after Charter Spectrum arrives.

charter spectrum logoThe Berkshire Eagle covered an open meeting held last night at the Great Barrington Firehouse, where residents and officials wondered why they could only lease a cable box from Charter, and asked the company to share how much the set-top box actually costs the company.

Charter representative Tom Cohan and his lawyer responded they did not know the cost of the equipment and added Charter’s upgrade, which will digitally encrypt all cable television channels, would have happened with Time Warner Cable as well.

Cohan also declared that since Charter views the encrypting of cable channels as “an upgrade,” that means they are not in violation of the agreement with the towns, and they have no say in the matter anyway.

“As the cable operator, we have authority over what technology we use,” said Cohan.

Town officials pointed out there has not been a case of prosecutable cable theft over the last five years, making encryption unnecessary.

“It’s not proper to make us pay for something we don’t need and don’t want,” said Linda Miller, the committee’s chairwoman. “We don’t want to file a lawsuit, but we will if we have to.”

Verizon Wireless Bill Shock is Back; Customers Complaining About Sudden Usage Increases

bill shockSome Verizon Wireless customers are reporting data usage numbers spiked on their bills to unprecedented levels this summer, giving the cellular company’s bean counters a heaping helping of overlimit fees, charged when customers exceed their data allowance.

The phantom usage problem has become noticeable enough to win attention from the consumer reporter at Cleveland’s The Plain Dealer, who found her own family of four suddenly blowing past their shared 15GB a month, resulting in a $30 overlimit fee.

“My family’s data usage has mysteriously increased significantly every month since February, except for one month,” wrote Teresa Dixon Murray. “My family of four pays for 15GB a month. We’re grandfathered in the old More Everything family share plan. We typically were using no more than 10GB a month. But for the last six months, that has increased steadily — and inexplicably. 8.2. Then 9.7. Then 10.6. Then 12.7. Two months ago, we got alerts that we were nearing our allotment and managed to take care to avoid going over. Last month, despite our efforts, we went over by 1.057GB, and were charged an extra $30.”

Murray questioned why her family’s phones were burning through their data allowance in the middle of the night, while connected to the family’s home Wi-Fi.

A Verizon representative explained phones may be connecting to Verizon’s network because of a new feature installed on some phones, including the Apple iPhone, called “Wi-Fi Assist.” This feature, which could also be called “Verizon Profit Assist” automatically ignores the fact you are connected to Wi-Fi and switches back to the Verizon Wireless network if the phone determines your Wi-Fi connection is “poor.”

“So what’s the definition of poor? I guess Verizon and our iPhones decide that,” Murray questioned.

This feature can be switched off from your phone settings.

They are coming.

They are coming.

But that hasn’t always stopped the overlimit fees. Some customers report they still incur overlimit fees even after switching cellular data off when they reach a warning from Verizon they are about to exhaust their allowance. Verizon charges $10 in overlimit fees, even in instances where the offending extra usage amounts to .0001GB.

Verizon claims its usage meter only provides an estimate of usage, and there are instances where the warning comes too late for a customer to stop using data before they’ve already exceeded their plan allowance. Verizon’s solution is to sell a $5/month “family coverage” add-on that allows parents to monitor data usage before it gets out of hand. But Verizon doesn’t guarantee it will stop overlimit fees based on the measurements of usage it provides.

That add-on plan may or may not have helped Valarie Gerbus, who is now facing a $9,100 Verizon cell phone bill she is adamantly refusing to pay.

The suburban Tampa customer regularly paid $118/month for her cell phone plan, which included 4GB of data usage — an amount she never exceeded, at least until July. Gerbus was shocked to open her bill and discover her normal monthly bill now also included $8,535 in overlimit fees for using 569GB of data in a single month:

(Image: The Plain Dealer)

(Image: The Plain Dealer)

On July 21, Verizon sent her a text, notifying her that she had used nearly all of her 4 gigabytes of data. The text said she could get 4 more gigabytes for $20. Realizing that she had two weeks before the end of the month, Gerbus bought the additional data.

Within an hour of the purchase, she received another text that told her she only had 10 percent left on the data that she had just purchased. The next text message she received said she could change her plan to 8 gigabytes for an additional $20 a month. She said she bought that upgrade to ensure she didn’t have any data overages.

In a span of several hours, she estimates that she received 40 to 50 texts saying that she needed to purchase more data. She turned the notification off, believing that there had been a glitch in Verizon’s system.

Gerbus said she realizes now that she should have contacted the company at that point, but she didn’t, as she feared being placed on hold by a customer service representative.

She later went to work and planned on paying the bill online. When she found her online statement, it said she owed $6,480 for using 490 gigabytes of data. She was shocked.

“I told them that I won’t pay the bill,” Gerbus told the newspaper. “I can either wait until they take it to a collection agency or when they take it to court. Either way, my credit history will be ruined. I can go bankrupt here.”

Verizon said they are not aware of any widespread problem, but is looking into phantom phone usage at night and some of the more extreme examples of bill shock, where bills extend into the thousands of dollars.

Affected customers report the high bills are, in some cases, tearing families apart.

“It got to the point that we were battling in our family,” reported Lockport, N.Y. resident Tom Walker, who told the newspaper their data usage soared for no apparent reason. “We were really asking each other, ‘Have you been on Facebook too much? What have you been doing?’ We were trying to figure out who was using all this data.”

Gerbus is almost thankful to pay Verizon Wireless a nearly $600 fee to exit her contract early as she switches to T-Mobile. Verizon’s engineers have no explanation for Gerbus’ bill, other than noting her phone contacted Amazon.com at least 400 times over a few days.

Providers with usage caps and usage-based pricing often consider their usage meters more reliable than their own customers, and when customers complain, many representatives trust the meter and insist on payment. When a customer like Gerbus complains about usage that is considerably above average usage, customer service representative are not always receptive.

“I told them that there was no way that I could have gone from 490 to 560 in a day,” Gerbus said. “The [Verizon] person said, ‘Yes there is.'”

Walmart Educating Consumers on How to “Cut the Cord”

Phillip Dampier September 14, 2016 Competition, Consumer News, Online Video 3 Comments

walmartWalmart is recommending customers consider cutting off cable television for good with a step-by-step guide advocating an end to high-priced bills for hundreds of channels you’ll never watch:

When you sign up for cable, you are sold on the possibly hundreds of channels you will have access to, but how many do you actually watch? Most people find that they have, at most, a couple dozen channels that carry all of their favorite shows, while the rest are just filler. Unfortunately, whether you watch them or not, you’re still paying for all of those extra channels. Part of the tremendous savings (an average of $80 a month) in cutting the cord is moving to services that offer a smaller set of channels representing only what you want to watch. Not only do you just have the channels that you actually want, but streaming services are far more convenient, since they’re geared towards on-demand delivery of content. You watch what you want when you want. Most are month-to-month, meaning you can switch it up anytime rather than being stuck in a long-term contract.

The guide gives Walmart the obvious opportunity of selling customers on new televisions and equipment to enhance their streaming experience, and they don’t forget to mention how to hook up an antenna they just happen to sell to get local stations back on your cable-less television.

Walmart also uses its “cord-cutting” guide to upsell customers on VUDU, an often-forgotten pay-per-view streaming service Walmart just happens to own.

Cable Industry Declares War on Set-Top Box Compromise They Lobbied For

The cable industry prepares for war over a watered-down set-top box reform proposal many companies initially supported.

The cable industry prepares for war over a watered-down set-top box reform proposal many companies initially supported.

You can’t please cable companies any of the time.

After months of an intense lobbying effort to kill Federal Communications Commission Chairman Thomas Wheeler’s set-top box reform proposal that would have created an open standard allowing manufacturers to compete for your box needs, the cable industry has declared war on the watered-down compromise released last week that many cable operators lobbied for as a suitable alternative.

“While we appreciate that Chairman Wheeler has abandoned his discredited proposal to break apart cable and satellite services, his latest tortured approach is equally flawed,” said Comcast’s vice president of government communications Sena Fitzmaurice in a statement. “He claims that his new proposal builds on the marketplace success of apps, but in reality, it would stop the apps revolution dead in its tracks by imposing an overly complicated government licensing regime and heavy-handed regulation in a fast-moving technological space. The Chairman’s new proposal also violates the Communications Act and exceeds the FCC’s authority.”

That’s a veiled threat Comcast may take the FCC to court if they proceed with the watered down reform policy now advocated by Chairman Wheeler.

Charter Communications, newly enlarged with Time Warner Cable and Bright House Networks in its family, also issued a statement claiming the FCC will ruin everything:

cable-box“Enabling consumers to use apps instead of set-top boxes may be a valid goal, but the marketplace is already delivering on the goal without overreaching government intervention. The FCC’s mandate threatens to bog down with regulations and bureaucracy the entire TV app market that consumers are increasingly looking to for innovation, choice and competition.”

Sensing blood in the regulatory waters, the pile on from Congress and programmers that depend on their relationships with large cable operators was inevitable and quick:

The top Democrat on the House Energy and Commerce Committee said Monday that he is doubtful.

Pallone

Pallone

“While I commend Chairman Wheeler for working to solve this difficult issue, I’m concerned that this latest proposal will not work, particularly when it comes to licensing,” Rep. Frank Pallone (N.J.) said in a statement. “Ultimately, I’m skeptical that the revised plan will benefit consumers.”

Scotland and Ireland Promise 100% Broadband Coverage

Phillip Dampier September 13, 2016 Public Policy & Gov't, Rural Broadband No Comments

scotlandThe governments of Scotland and Ireland are promising their rural constituents they will have an absolute guarantee of access to broadband within the next 3-5 years, regardless of where they live.

Ministers at Holyrood have issued a Prior Information Notice on Public Contracts Scotland to lay the foundation for rural broadband expansion by describing the scope of the project for the benefit of potential partners that may wish to bid for a contract. Scotland has achieved 85% coverage six months ahead of the target date, with many of the biggest challenges to reach isolated properties still ahead.

The Cabinet Secretary for Rural Affairs and Connectivity Fergus Ewing told the media there is more work to be done to guarantee every rural home in Scotland is connected.

“We are putting digital connectivity at the heart of our agenda and delivering 100% superfast broadband for Scotland by the end of the next Parliament is one of our priorities,” Ewing said.

Naughten

Naughten

In Ireland, skepticism has met the claims of Communications Minister Denis Naughten’s claim that every single home in Ireland will have access to reliable, high-speed internet within the next five years.

Today (2pm EDT), the minister is holding a live broadcast through Facebook to take questions about his commitment from communities across rural Ireland. Critics suggest it will be hard for those without internet access to share that fact with the minister when the event is taking place on a website they cannot easily access.

“Most people don’t believe that this National Broadband Plan is real. I can’t blame them. I was as big a cynic as everyone else in relation to it,” said Naughten. “As I said to the team in the department, we will under-promise and over-deliver, because I am sick and tired of promises being made, and (the government’s) failing on it.”

Naughten claims the “vast majority” of rural Ireland will be connected within three years. The last two years will be reserved to tackle the hardest cases.

“You are going to be dealing with peripheral areas – the sides of mountains, isolated rural valleys, and so forth – so it will take time to get to those particular locations,” he said.

Naughten said Irish broadband expansion wasn’t just to allow access to an online entertainment service.

“It will have a transformational impact on Ireland equivalent to rural electrification, and we want people to be prepared for it because it’s going to open up massive new opportunities for business and for entrepreneurs,” Naughten said. He added the benefits of telecommuting would improve the environment by reducing emissions and the demands on existing infrastructure, as well as opening up jobs opportunities in rural communities.

Fido Cable Leases Access from Current Cable Providers, Charges More Than They Do

(PRNewsFoto/Fido Cable)

(PRNewsFoto/Fido Cable)

You may soon have a choice of cable companies, but don’t expect any savings doing business with the competition.

South Carolina-based Sky Play, LLC has launched a new cable service it claims is available across the U.S., offering competitive broadband and later phone and television service.

The service, known as Fido Cable, is dependent on leasing access from cable companies including Cablevision-Altice, Charter-Bright House-Time Warner Cable, Cable One, Comcast, and Cox as well as telephone company AT&T.

“We believe that people deserve to select which internet company they would like to utilize as opposed to being stuck with one or two options of service from companies who constantly raise their rates and offer no thought of the customer they service,” said David Wheeler, vice president of Sky Play. “Fido Cable is available to everyone in every major city and surrounding cities throughout the U.S.”

The company’s claims about the aspirations of American cable subscribers may be true but after Stop the Cap! called the company and obtained price quotes, it is clear any savings doing business with Fido Cable are illusory at best. Fido has a single page website that needs work, including correcting “Cable Vision,” when it actually meant “Cablevision.” Details about service and pricing was scant, so we called the company to get prices for two large cable operators: Time Warner Cable and Charter.

The company claims it offers internet access today and will be offering voice services across its national footprint and television in “select cities.” For purposes of obtaining pricing information, we quickly learned our home city of Rochester, N.Y., is not select enough for Fido Cable.

charter twcFido Cable (which has no relationship with the Canadian prepaid mobile provider “Fido,” owned by Rogers Communications), says internet and voice plans start at $39.99 a month, but not for TWC or Charter customers.

In fact, Fido does not seem to offer any new customer promotional pricing. Their quoted rates were consistently higher than their cable company hosts charge their own customers. No wonder cable operators allowing Fido to compete using their systems are not breaking any sweat over the “competition.”

For instance, Fido charges a $120 installation and $15 modem fee for both Time Warner Cable and Charter customers. The representative claimed the modem fee was a one-time charge and customers were allowed to supply their own equipment. In comparison, both Charter and Time Warner Cable agreed to waive any installation fees for new customers. Time Warner Cable charges a $10 monthly modem rental fee and Charter includes the modem in the price of its service.

Fido Cable charges $65 a month for 15/1Mbps service. Time Warner Cable’s equivalent plan costs $59.99 a month for the service and modem rental (deduct $10 a month from TWC’s price if you buy your own modem). A 50Mbps plan from Fido costs $120 a month, but it’s $119 a month from Time Warner Cable (again, deduct $10 if you supply your own modem).

For Charter customers, a 60/4Mbps plan is priced $59.99 direct from Charter, but if you choose Fido Cable you will pay $5 more a month: $65. A 100/7Mbps plan from Charter is priced at $99.99, or you can pay Fido $105.

Here are more details about Fido internet plans we obtained today:

Time Warner Cable Service Areas

  • 10/1Mbps: $55
  • 15/1Mbps: $65
  • 50/5Mbps: $120

Charter Cable Service Areas

  • 60/4Mbps: $65
  • 80/5Mbps: $99
  • 100/7Mbps: $105

A 2-year price guarantee applies to all pricing.

FCC Chairman Announces Compromise Set-Top Box Reform; Free ‘Apps’ for One and All

explorer 8000[Editor’s Note: Federal Communications Commission chairman Thomas Wheeler today released a compromise proposal hoping to get the cost of set-top box equipment down for millions of Americans forced to lease equipment to watch cable television.

Wheeler originally proposed requiring an open standard for set-top box equipment that would open the market to competition by allowing manufacturers to directly sell equipment to consumers and compete for their business. Cable operators, programmers, and various special interest groups that depend on financial contributions from those operators immediately launched an unprecedented pushback claiming set-top box reform was racist, anti-minority, promoted copyright theft, and was illegal and unconstitutional. Small cable operators claimed they might be driven out of business, and programmers claimed companies like Google might fundamentally change the channel lineup on new equipment that would leave them in a disadvantaged position.

In fact, the hundreds of millions of dollars in annual revenue earned by cable operators charging the same price for equipment fresh out of the box or handed down in beat up condition to the fifth customer in eight years was more likely the driving factor.

Mr. Wheeler capitulated and released a more modest proposal promising cable operators would be forced to offer free “apps” for devices like Roku and Apple TV. But cable operators will likely own and manage those apps and have direct control of authentication methods and anti-piracy measures that are likely to be proprietary. Still, apps like TWC TV which covers Time Warner Cable’s lineup on devices like Roku have allowed consumers to ditch expensive set-top equipment and irritating Digital Adapters that don’t function well and have almost tripled in price since their introduction. Making sure these apps provide comparable functionality with set-top boxes and are released to a variety of devices will be key to whether Wheeler’s proposal, delivered in full below courtesy of the Los Angeles Times, has a measurable impact on cable bills.]

FCC chairman: Here are the new proposed rules for set-top boxes

There’s never been a better time to watch television in America. We have more options than ever, and, with so much competition for eyeballs, studios and artists keep raising the bar for quality content. But when it comes to the set-top-box that delivers our pay-TV subscriptions, we have essentially no options, creating headaches and costing us serious money in rental fees. That makes no sense, which is why I’m sharing a proposal with my fellow commissioners at the Federal Communications Commission to change the system.

Wheeler's compromise

Wheeler’s compromise

Ninety-nine percent of pay-TV subscribers currently lease set-top boxes from their cable, satellite or telecommunications provider, paying an average of $231 a year for the privilege, according to a recent analysis. The collective tab is $20 billion annually in rental fees. In a recent study, 84% of consumers felt their cable bill was too high. What they may not realize is that every bill includes an add-on fee for their set-top boxes. We keep paying these charges even after the cost of the box has been recovered because we have no meaningful alternative.

Pay-TV providers will be required to provide apps — free of charge — that consumers can download to the device of their choosing.
Earlier this year, the FCC launched a process to unlock the set-top-box marketplace. We were motivated by the desire to give consumers relief, but we were also mandated to take action by Congress and the law, which says that consumers should be able to choose their preferred device to access pay-TV programming.
Over the past seven months, the Commission conducted an open proceeding where we heard from pay-TV providers, programmers, device and software manufacturers, consumers groups, and, most important, the American people. We listened.

Now, I am proposing rules that would end the set-top-box stranglehold. If adopted, consumers will no longer have to rent a set-top box, month after month. Instead, pay-TV providers will be required to provide apps – free of charge– that consumers can download to the device of their choosing to access all the programming and features they already paid for.

appletvIf you want to watch Comcast’s content through your Apple TV or Roku, you can. If you want to watch DirectTV’s offerings through your Xbox, you can. If you want to pipe Verizon’s service directly to your smart TV, you can. And if you want to watch your current pay-TV package on your current set-top box, you can do that, too. The choice is yours. No longer will you be forced to rent set-top boxes from your pay-TV provider.

One of the biggest benefits consumers will see is integrated search. The rules would require all pay-TV providers to enable the ability for consumers to search for pay-TV content alongside other sources of content. Just type in the name of a movie, and a list will come up with all the places it is scheduled for broadcast and where it can be streamed (like Amazon Prime or Hulu).

Integrated search also means expanded access to programming created by independent and diverse voices on the same platform as your pay-TV providers. Consumers will more easily find content even if it’s not on the pay-TV service to which they subscribe.

These rules will open the door for innovation, spurring new apps and devices, giving consumers even more choice and user control.

While our primary focus during this proceeding was to promote consumer choice and fulfill our congressional mandate, we recognize that protecting the legitimate copyright interests of content creators is also key to serving the public interest. To ensure that all copyright and licensing agreements will remain intact, the delivery of pay-TV programming will continue to be overseen by pay-TV providers from end-to-end. The proposed rules also maintain important protections regarding emergency alerting, accessibility and privacy.

Large pay-TV providers, which serve more than 90% of subscribers, will have two years to fully implement the new requirements.  Medium-sized providers will have an additional two years to comply, and the smallest providers would be exempt.

This is a golden era for watching television and video. By empowering consumers to access their content on their terms, it’s about to get cheaper — and even better.

Texas and California Time Warner Cable Customers Get Massive Channel Change Notice

Phillip Dampier September 8, 2016 Charter, Consumer News, Time Warner Cable 1 Comment

charter twcAs the Sept. 20 date for Charter’s introduction of new plans for Time Warner Cable customers in California looms, the Los Angeles Times published an impenetrable channel change notification applying to customers across San Diego and Los Angeles markets (the latter also being a significant service area for Charter all along).

We dare you to read it.

More accessible lists of channel changes were also published for Texas customers, and you can find them below the massive text box.

Legacy Charter customers will benefit because the smaller cable operator is taking advantage of the much larger volume discounts Time Warner Cable negotiated for both their customers and those belonging to Bright House Networks. That means you can eventually expect a lot more harmonization of channel lineups if you are an existing Charter customer, probably more in line with what Time Warner Cable customers have received all along. One interesting addition that may be coming back to Time Warner Cable customers is the former HDNet, now rebranded AXS TV. Time Warner Cable gave HDNet and HDNet Movies the boot back in May 2009 when contract negotiations broke down over price. In its place, Time Warner Cable added much cheaper networks like MavTV, The Outdoor Channel, RFD-TV and/or The Sportsman Channel.

There is speculation Charter chose Texas and Southern California first to introduce Charter Spectrum because the two cable companies have co-existed nearby in both states, sometimes operating in their own territories in the same metropolitan region. That may have made integration efforts easier than in states like New York, where Charter operates only a few forgettable cable systems, some now only being upgraded to support broadband.

Legal Notices: Time Warner Cable’s agreements with programmers and broadcasters to carry their services and stations routinely expire from time to time. We are usually able to obtain renewals or extensions of such agreements, but in order to comply with applicable regulations, we must inform you when an agreement is about to expire. The following agreements are due to expire soon, and we may be required to cease carriage of one or more of these services/stations in the near future. 5 StarMax East, ActionMax, Azteca America, Cinemax, Cinemax East, Cinemax On Demand, GMA LifeTV, GMA PinoyTV, HBO, HBO 2, HBO 2 East, HBO Comedy, HBO East, HBO Family, HBO Latino, HBO On Demand, HBO Signature, HBO Signature East, HBO Zone, Max Latino, MoreMax, MoreMax East, MovieMax East, Music Choice, Outdoor Channel, POP, TeleN, ThrillerMax, TV One, YouToo, KBEH DT7 Tele-Romantica, KEYT ABC. In addition, from time to time we make certain changes in the services that we offer in order to better serve our customers. The following changes are planned: On or around September 20, 2016 the following changes will be made. The following services will added: AXS TV, channel 299; One World Sports, channel 414; SonLife Broadcasting Network channel 470; Retroplex, channel 622; HD Net Movies, channel 640; Cable Noticias, channel 839; ULTRA Docu, channel 849; Tele El Salvador, channel 861; Super Canal, channel 870; Telemicro, channel 871; TV Dominicana, channel 872; WAPA America, channel 874; Antena 3 Internacional, channel 877; Ritmoson, channel 911; Telehit, channel 912; Ultra Fiesta, channel 915; Ultra Familia, channel 918; Ultra Kidz, channel 919; Semillitas, channel 922; BabyFirstTV SAP, channel 928; Baby TV SAP, channel 929; Nat Geo Mundo, channel 931; HITN, channel 933; Mexicanal, channel 935; El Garage TV, channel 936; Ultra Macho, channel 937; TBN Enlace, channel 946; Ultra Mex, channel 983; Ultra Cine, channel 984; Ultra Clasico, channel 985; Crime & Investigation, channel 137; pivot, channel 115; Family Net, channel 468; MoviePlex, channel 620; IndiePlex, channel 621; RFD-TV, channel 297; Lifetime Real Women, channel 174; Military History Channel, channel 141. Additionally, in Hermosa Beach, Manhattan Beach & Redondo Beach the following services will be added on the channel number listed. Estudio 5 842, Multimedios 843, Teleformula 845, Sur Peru 853, TV Chile 855, Caracol 856, Nuestra Tele 857, Centroamerica TV 860, Ecuavisa Internacional 865, TV Venezuela 867, Bandamax 910, Discovery Familia 924, AYM Sports 962, Cine Mexicano 972, De Pelicula Clasico 979, De Pelicula 980 and Viendo Movies 982. The following services will be added on the additional channel number listed. Each will also remain on the current channel number. Air Force Village West – Lakeview – Perris; Chino – Pomona – San Bernardino County; March Air Force Base & Moreno Valley and Hemet: Animal Planet 10, NBCSN 34, FOX Sports 1 50, Investigation Discovery 75, Velocity 79, Fox Business Network 86, Disney Junior 87, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, TCM 94, BBC America 95, GSN 96 and SEC Network 97. Beaumont-Redlands-East San Bernardino and Rialto: Animal Planet 10, NBCSN 34, FOX Sports 1 50, Investigation Discovery 75, Velocity 79, Fox Business Network 86, Disney Junior 87, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, TCM 94, BBC America 95, GSN 96, SEC Network 97, Oxygen 98 and LMN 99. Temecula: Animal Planet 10, NBCSN 34, FOX Sports 1 50, Investigation Discovery 75, Velocity 79, Fox Business Network 86, Disney Junior 87, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, TCM 94, BBC America 95, GSN 96 and SEC Network 97. San Bernardino – Ontario: Animal Planet 10, NBCSN 34, FOX Sports 1 50, Investigation Discovery 75, Velocity 79, Fox Business Network 86, Disney Junior 87, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, TCM 94, BBC America 95, SEC Network 97 and Oxygen 98. San Gabriel Valley: Animal Planet 10, NBCSN 31, Investigation Discovery 52, FOX Sports 1 54, Velocity 79, Fox Business Network 80, Disney Junior 87, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, BBC America 95, SEC Network 97 and GSN 98. Brea, La Habra, La Habra Heights, Yorba Linda: Animal Planet 10, NBCSN 31, Investigation Discovery 52, FOX Sports 1 54, Velocity 79, Fox Business Network 80, Disney Junior 87, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, BBC America 95 and SEC Network 97. Anaheim: Animal Planet 10, NBCSN 31, Investigation Discovery 52, FOX Sports 1 54, Velocity 79, Fox Business Network 80, Disney Junior 87, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, GSN 94, BBC America 95, SEC Network 97 and TCM 99. Buena Park, Fullerton, Newport Beach, Santa Ana: Animal Planet 10, NBCSN 20, Investigation Discovery 52, FOX Sports 1 54, Velocity 79, Fox Business Network 80, Disney Junior 87, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93 and SEC Network 94. Antelope Valley & Edwards Air Force Base: NBCSN 35, Investigation Discovery 76, Velocity 79, Fox Business Network 86, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, BBC America 95, FOX Sports 1 96, SEC Network 97 and Animal Planet 98. Santa Clarita (East) & Tujunga: Investigation Discovery 44, NBCSN 59, National Geographic 68, FOX Sports 1 78, Velocity 79, Fox Business Network 86, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, BBC America 95, SEC Network 97 and Animal Planet 98. Beverly Hills: WGN America 16, NBCSN 69, Investigation Discovery 95, Velocity 79, Fox Business Network 86, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, BBC America 95, FOX Sports 1 96, SEC Network 97 and Animal Planet 98. Boyle Heights, East Los Angeles: Animal Planet 10, Investigation Discovery 34, NBCSN 70, Velocity 79, Fox Business Network 86, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, FOX Sports 1 95, BBC America 96, SEC Network 97 and GSN 98. Calabasas: Animal Planet 10, Investigation Discovery 34, NBCSN 50, Disney Junior 69, Velocity 79, Fox Business Network 86, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, FOX Sports 1 95, BBC America 96, SEC Network 97 and GSN 98. City of Los Angeles and Marina Del Rey: Animal Planet 10, WGN America 16, Investigation Discovery 34, NBCSN 69, Velocity 79, Fox Business Network 86, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, FOX Sports 1 95, BBC America 96 and SEC Network 97. East San Fernando Valley: Animal Planet 10, WGN America 16, Investigation Discovery 34, Oxygen 52, NBCSN 69, Velocity 79, Fox Business Network 86, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, FOX Sports 1 95, BBC America 96 and SEC Network 98. West Hollywood: WGN America 16, Animal Planet 20, NBCSN 69, Velocity 79, Fox Business Network 86, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, FOX Sports 1 95, SEC Network 96 and Investigation Discovery 98. Agoura-Moorpark-Santa Paula: Animal Planet 12, Investigation Discovery 50, NBCSN 69, Velocity 79, Fox Business Network 86, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, FOX Sports 1 95, BBC America 96, Oxygen 97 and SEC Network 99. Camarillo, Newbury Park, Thousand Oaks and Simi Valley: Animal Planet 12, Investigation Discovery 50, NBCSN 69, Velocity 79, Fox Business Network 86, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, Disney Junior 94, FOX Sports 1 95, BBC America 96, Oxygen 97 and SEC Network 99. Oxnard & Port Hueneme: Animal Planet 12, Investigation Discovery 50, NBCSN 69, Velocity 79, Fox Business Network 86, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, FOX Sports 1 94, SEC Network 96 and Oxygen 97. Ventura: Animal Planet 12, FOX Sports 1 44, Investigation Discovery 50, NBCSN 69, Velocity 79, Fox Business Network 86, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, Disney Junior 94, SEC Network 99, BBC America 96, and Oxygen 97. Hollywood – Westchester and Inglewood: Investigation Discovery 71, National Geographic 75, Animal Planet 78, Fox Business Network 86, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, FOX Sports 1 95, NBCSN 96, Velocity 97 and SEC Network 98. Covina, Pomona, Corona & Riverside County: Fox Business 35, Investigation Discovery 71, National Geographic 75, Animal Planet 78, BBC America 86, Disney Junior 87, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, FOX Sports 1 95, NBCSN 96, Velocity 97, SEC Network 98 and GSN on 99. Claremont: Cartoon Network 57, Investigation Discovery 71, National Geographic 75, Animal Planet 78, Fox Business Network 86, BBC America 87, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, FOX Sports 1 95, NBCSN 96, Velocity 97 and SEC Network 98. Homeland & Romoland: Fox Business 35, Investigation Discovery 71, National Geographic 75, Animal Planet 78, BBC America 86, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, TCM 94, FOX Sports 1 95, NBCSN 96, Velocity 97, SEC Network 98 and GSN on 99. Costa Mesa: Investigation Discovery 71, National Geographic 75, Animal Planet 78, Fox Business Network 86, BBC America 87, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, FOX Sports 1 95, NBCSN 96, Velocity 97 and SEC Network 98. Tustin: Fox Business 35, Investigation Discovery 71, National Geographic 75, Animal Planet 78, BBC America 86, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, GSN 94, FOX Sports 1 95, NBCSN 96, Velocity 97 and SEC Network 98. Artesia: Cartoon Network 57, Investigation Discovery 71, National Geographic 75, Fox Business Network 86, Animal Planet 87, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, FOX Sports 1 95, NBCSN 96, Velocity 97 and SEC Network 98. Bell & Cudahy: Fox Business 35, Investigation Discovery 71, National Geographic 75, Animal Planet 78, BBC America 86, Disney Junior 87, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, FOX Sports 1 95, NBCSN 96, Velocity 97 and SEC Network 98. Carson: Fox Business Network 36, Investigation Discovery 71, National Geographic 75, Animal Planet 78, BBC America 86, Disney Junior 87, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, FOX Sports 1 95, NBCSN 96, Velocity 97 and SEC Network 98. Compton, Athens, Florence & Willowbrook: Investigation Discovery 71, National Geographic 75, Animal Planet 78, Fox Business Network 86, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, FOX Sports 1 95, NBCSN 96 and Velocity 97. Cypress & La Palma: Investigation Discovery 71, National Geographic 75, Animal Planet 78, Fox Business Network 86, SEC Network 87, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, FOX Sports 1 95, NBCSN 96 and Velocity 97. Harbor, Lomita: Harbor City, San Pedro, Wilmington: Investigation Discovery 71, National Geographic 75, Animal Planet 78, Fox Business Network 86, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, FOX Sports 1 95, NBCSN 96 and Velocity 97. Hawaiian Gardens – Southeast Cities: Investigation Discovery 71, National Geographic 75, Animal Planet 78, Fox Business Network 86, Hallmark Channel 88, BBC America 87, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, FOX Sports 1 95, NBCSN 96, Velocity 97 and SEC Network 98. Lakewood: Investigation Discovery 71, National Geographic 75, Animal Planet 78, Fox Business Network 86, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, FOX Sports 1 95, Velocity 97 and NBCSN 98. South El Monte: Fox Business Network 35, Investigation Discovery 71, National Geographic 75, Animal Planet 78, Disney Junior 87, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, FOX Sports 1 95, NBCSN 96, SEC Network 98 and GSN 99. Canyon Country and Santa Clarita & Stevenson Ranch: NBCSN 34, Fox Business Network 66, Investigation Discovery 67, National Geographic 69, Animal Planet 76, FOX Sports 1 78, Velocity 79, SEC Network 80, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, Disney Junior 95, BBC America 96 and GSN 97. San Fernando: NBCSN 34, WGN America 35, Fox Business Network 66, Investigation Discovery 67, National Geographic 69, Animal Planet 76, FOX Sports 1 78, Velocity 79, SEC Network 80, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, Disney Junior 95, BBC America 96 and GSN 97. West Valley: WGN America 35, Fox Business Network 66, Investigation Discovery 67, National Geographic 69, Animal Planet 76, FOX Sports 1 78, Velocity 79, NBCSN 80, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, and BBC America 96. Orange County: National Geographic 72, Investigation Discovery 73, GSN 74, Animal Planet 75, SEC Network 76, NBCSN 77, Velocity 78, FOX Sports 1 79, Fox Business Network 86, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92 and FX Movie Channel 93. Torrance: WGN America 16, Investigation Discovery 66, Animal Planet 71, National Geographic 72, NBCSN 77, FOX Sports 1 79, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91 and Velocity 92. South Bay: WGN America 16, Investigation Discovery 66, Animal Planet 71, National Geographic 72, NBCSN 77, FOX Sports 1 79, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, Velocity 92 and FX Movie Channel. San Marino & South Pasadena: WGN America 16, Investigation Discovery 59, National Geographic 72, Animal Planet 75,NBCSN 77, Velocity 78, FOX Sports 1 79, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93 and Fox Business Network 95. Santa Monica: WGN America 16, Investigation Discovery 59, Animal Planet 71, NBCSN 75, Velocity 79, Fox Business Network 80, Fox Business Network 86, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, BBC America 95, FOX Sports 1 95, BBC America 96, SEC Network 96 and SEC Network 97. Hermosa Beach, Manhattan Beach & Redondo Beach: WGN America 20, Investigation Discovery 54, Animal Planet 61, NBCSN 69, FOX Sports 1 72, Velocity 77, Fox Business Network 86, Hallmark Channel 88, Hallmark Movies & Mysteries 89, INSP 90, OWN 91, WE tv 92, FX Movie Channel 93, BBC America 95, Disney Junior 96 and GSN 97. EVINE Live will move from channel 15 to channel 194 in Beverly Hills, Boyle Heights, East Los Angeles, Calabasas, City of Los Angeles, East San Fernando Valley, Marina Del Rey and West Hollywood. It will move from 16 to 194 in South Bay and Torrance. It will move from 20 to 194 in Air Force Village West – Lakeview – Perris; Beaumont-Redlands-East San Bernardino; Bradbury, Glendora, La Verna, San Dimas; Chino – Pomona – San Bernardino County; Hemet – Temecula; March Air Force Base & Moreno Valley; Rialto; San Bernardino – Ontario and San Gabriel Valley. It will move from 24 to 194 in San Marino & South Pasadena. It will move from 28 to 194 in Artesia, Bell & Cudahy, Carson, Cypress & La Palma, Hawaiian Gardens – Southeast Cities and South El Monte. It will move from 29 to 194 in Compton, Athens, Florence & Willowbrook and South Los Angeles. It will move from 31 to 194 in Harbor, Lomita, Harbor City, San Pedro, Wilmington; Hollywood – Westchester and Inglewood. It will move from 33 to 194 in Lakewood, Santa Clarita (East) and Tujunga. It will move from 36 to 194 in Agoura-Moorpark-Santa Paula; Camarillo, Newbury Park, Thousand Oaks; Claremont; Costa Mesa; Covina, Pomona, Corona & Riverside County; Homeland & Romoland; Oxnard & Port Hueneme; Simi Valley; Tustin and Ventura. It will move from 37 to 194 in Orange County. It will move from 38 to 194 in Antelope Valley & Edwards Air Force Base. It will move from 39 to 194 in Anaheim, Brea, La Habra, La Habra Heights, Yorba Linda and in Buena Park, Fullerton, Newport Beach, Santa Ana. It will move from 42 to 194 in Canyon Country, Santa Clarita, Stevenson Ranch; San Fernando and West Valley. It will move from 45 to 194 in Santa Monica. It will move from 49 to 194 in Hermosa Beach, Manhattan Beach & Redondo Beach. It will also remain on 487 in all lineups. HSN will move from 8 and 81 to 176 in Artesia; Bell & Cudahy; Carson; Claremont; Compton, Athens, Florence & Willowbrook; Costa Mesa; Covina, Pomona, Corona & Riverside County; Cypress & La Palma; Harbor, Lomita, Harbor City, San Pedro, Wilmington; Hawaiian Gardens – Southeast Cities; Hollywood – Westchester; Homeland & Romoland; Inglewood; Lakewood; South El Monte; South Los Angeles, Santa Clarita (East), Tujunga and Tustin. In all other lineups it will move from 81 to 176. It will also remain on 483 in all lineups. QVC will move from 6 to 159 in Antelope Valley & Edwards Air Force Base; Artesia; Bell & Cudahy; Carson; Claremont; Compton, Athens, Florence & Willowbrook; Costa Mesa; Covina, Pomona, Corona & Riverside County; Cypress & La Palma; Harbor, Lomita, Harbor City, San Pedro, Wilmington; Hawaiian Gardens – Southeast Cities; Hollywood – Westchester; Homeland & Romoland; Inglewood; Lakewood; South El Monte; South Los Angeles and Tustin. It will move from 14 to 159 in Agoura-Moorpark-Santa Paula; Air Force Village West – Lakeview – Perris; Anaheim; Beaumont-Redlands-East San Bernardino; Beverly Hills; Boyle Heights, East Los Angeles; Bradbury, Glendora, La Verna, San Dimas; Brea, La Habra, La Habra Heights, Yorba Linda; Buena Park, Fullerton, Newport Beach, Santa Ana; Calabasas; Camarillo, Newbury Park, Thousand Oaks; Chino – Pomona – San Bernardino County; City of Los Angeles; East San Fernando Valley; Hemet – Temecula; Hermosa Beach, Manhattan Beach & Redondo Beach; March Air Force Base & Moreno Valley; Marina Del Rey; Oxnard & Port Hueneme; Rialto; San Bernardino – Ontario; San Gabriel Valley; Santa Monica; Simi Valley, Ventura and West Hollywood. It will move from 24 to 159 in Santa Clarita (East) and Tujunga. It will move from 39 to 159 in Canyon Country, Santa Clarita, Stevenson Ranch. It will move from 48 to 159 in Orange County. It will move from 51 to 159 in South Bay and Torrance. It will move from 68 to 159 in San Marino & South Pasadena. It will move from 98 to 159 in San Fernando and West Valley. It will also remain on 480 in all lineups. Jewelry Television will move from 83 to 188 in all lineups. I will also remain on channel 499.

Texas customers: Selected channel notification announcements begin after the jump.
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