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NY Post: Hulu to Abandon Web Streaming for Non-Cable TV Subscribers

Phillip Dampier April 30, 2012 Comcast/Xfinity, Consumer News, Online Video 13 Comments

The NY Post reports Hulu is on the verge of leaving cord-cutters behind as the video streaming site prepares to switch to a “TV Everywhere” model that requires viewers to prove they subscribe to a pay television provider before they will be able to stream video online.

The decision to abandon viewers who have cut cable’s cord is reportedly behind last week’s decision by Providence Equity Partners to abandon Hulu, the major network-owned video operation.

The Post reports that non-cable TV subscribers are going to find it increasingly difficult to legally stream video content as program producers and networks start switching off access to those getting a “free ride.”

Among the most aggressive to stop the “freeloading” is Fox, which plans on launching talks with Comcast on a TV Everywhere deal that will require all viewers to have a paid video subscription.  Comcast itself is reported to be preparing to switch to an authentication model for online streaming of this year’s Olympics.

Don’t pay for cable, telco, or satellite TV?  No streaming video for you.

 

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Time Warner Cable Expands Sports Lineup On Online Streaming App

Phillip Dampier April 25, 2012 Consumer News, Online Video, Time Warner Cable No Comments

Time Warner Cable has expanded its national and regional sports lineup on its TV Everywhere online streaming app TWC TV in at least three large cities, with more to follow.

Among the national networks most customers can now access: ESPN, ESPN 2, MLB Network, NBA TV, NHL Network, TBS and TNT.

Also added to the lineup: Fox Sports regional cable networks.

  • New York City (except for Hudson Valley) – ESPN, ESPN2, TNT, TBS, YES, SNY, MSG, MSG+, MLB Network, NBA TV, NHL Network
  • Dallas – ESPN, ESPN2, TNT, TBS, Fox Sports Southwest, MLB Network, NBA TV, NHL Network
  • Charlotte – ESPN, ESPN2, TNT, TBS, Fox Sports Carolinas, SportSouth, MLB Network, NBA TV, NHL Network

The new channels are available on the iPad, iPhone, Android 4.0 smartphones and tablets, and TWCTV.com to cable customers with at least an expanded basic subscription and the company’s broadband service.

 

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Time Warner Introduces Live Video Streaming Enhancement for Android Devices, With Caveats

Found more new customers than AT&T

If you are among the handful of people with an Android phone or tablet running Android v.4 (also known as ‘Ice Cream Sandwich’), Time Warner Cable’s latest version of its TWC TV for Android app introduces live streaming video.

Available as of 3pm ET this afternoon from the Google Play store, TWC TV for Android finally brings streaming video to an app that used to only allow Android owners to browse an online program guide and remotely manage their DVR boxes.  Time Warner Cable originally introduced its TV Everywhere streamed video service on Apple’s iPad.

But the company’s decision to limit streamed video only to the latest Android devices running Ice Cream Sandwich (ICS) is a major disappointment and will leave a lot of Android owners with a hobbled app.

“It’s currently the only version of the Android OS that allows us the security and stability necessary to distribute video over our private network,” claims Time Warner Cable’s Jeff Simmermon. “But it’s up to the device manufacturer and the sometimes the data carrier when or if ICS will be deployed to a particular device.”

Simmermon suggested the iOS platform developed by Apple was easier to contend with because one company developed the operating system and the devices on which it operates.

If you upgrade to the latest version of TWC TV for Android running on a non-ICS phone, a notification warns that live streamed video remains unavailable to you, leaving the app about as useful as its earlier version, which is to say not very.  Simmermon also warns the upgrade is not available to “rooted” devices.

Smartphones purchased within the last year are likely to receive eventual upgrades to ICS, although exactly when depends on your wireless carrier.  Older phones may or may not receive upgrades.  As a general rule, the older the device, the less likely the manufacturer will be willing to keep upgrading it.

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Netflix’s Reed Hastings Discovers Comcast’s Usage Cap: The End Run Around Net Neutrality

Hastings vents on his Facebook page.

As Stop the Cap! has warned Netflix for years, Internet Overcharging schemes like usage caps, usage-based billing, and speed throttles represent an end run around Net Neutrality. If a provider cannot openly discriminate against the competition, slapping usage limits on them (while exempting favored services from that cap) can eventually accomplish the same thing.

Netflix founder Reed Hastings is finally getting the message after a frustrating weekend watching his Comcast usage allowance bleed away while streaming video.  He shared his views on his Facebook page:

Comcast [is] no longer following net neutrality principles.

Comcast should apply caps equally, or not at all.

I spent the weekend enjoying four good internet video apps on my Xbox: Netflix, HBO GO, Xfinity, and Hulu.

When I watch video on my Xbox from three of these four apps, it counts against my Comcast internet cap. When I watch through Comcast’s Xfinity app, however, it does not count against my Comcast internet cap.

For example, if I watch last night’s SNL episode on my Xbox through the Hulu app, it eats up about one gigabyte of my cap, but if I watch that same episode through the Xfinity Xbox app, it doesn’t use up my cap at all.

The same device, the same IP address, the same wifi, the same internet connection, but totally different cap treatment.

In what way is this neutral?

Comcast says it is “neutral” by framing its own Xbox-streamed video as a “set top box replacement,” even though the video that flows to the Xbox console travels down the same last-mile network Comcast says it needs to “protect” with its 250GB monthly usage cap.

Comcast doesn’t actually need a 250GB usage cap, particularly after the company upgraded its broadband facilities to DOCSIS 3 technology.  That vast improvement in capacity at a comparatively low cost (easily recouped by the company’s latest round of rate increases) should be shared with customers.  Instead of “applying caps equally,” Comcast should abandon them altogether.

[Thanks to Earl, one of our regular readers, for sharing the story.]

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Your Cable TV Bill in 2020: $200/Month — Just for Television Shows, Says New Report

Phillip Dampier April 10, 2012 Competition, Consumer News, Online Video No Comments

If you thought paying an average of $86 a month for basic pay television and premium movie channels in 2011 was out of line, just wait.  A new report predicts you could pay $123 by the year 2015 and $200 by 2020 — and that only includes the TV portion of your bill.

That is in keeping with typical annual rate increases, typically blamed on “increased programming costs,” which currently run an average of six percent a year.

The NPD Group, who published the findings, predicts consumers may not sit still for that kind of monthly cable television bill, especially as household incomes for the middle class continue to remain stagnant, even as high fuel and health care prices continue to march higher.

The pay television industry isn’t entirely responsible for the annual rate hikes that nearly always outpace the rate of inflation.  The real money is in programming production and distribution, which is why giant companies like Comcast, Bell, Rogers, and Viacom are buying up programming studios, distributors, and networks at a rapid pace.

With new players like Netflix, Amazon, and Redbox joining traditional pay television and broadcast network bidders, auctions for exclusive licensing agreements bring higher and higher bids.  Ultimately, consumers pay the price in the form of higher bills.  Even cable networks, sensing an increase in the value of their programming, are extracting higher monthly fees at contract renewal time.

The last to arrive at the programming money party?  Local over-the-air broadcasters that used to beg cable companies to carry their channels on the local lineup.  Now some are demanding as much as $5 or more per month per subscriber to allow the cable operator to keep carrying the stations.

“As pay-TV costs rise and consumers’ spending power stays flat, the traditional affiliate-fee business model for pay-TV companies appears to be unsustainable in the long term,” said Keith Nissen, research director for The NPD Group. “Much needed structural changes to the pay-TV industry will not happen quickly or easily; however, the emerging competition between video on demand and premium-TV suppliers might be the spark that ignites the necessary business-model transformation of the pay-TV industry.”

In other words, the more consumers cut cable’s cord and go find other ways to watch their favorite shows, the more unsustainable the traditional pay television business model will become.  Some industry watchers believe cord-cutting is not a major issue.  Others believe continued rate increases will drive customers to cancel service, particularly when alternatives are available. But NPD believes economic factors are the biggest reason for cable cord-cutting.  Those ex-customers are switching back to free “over the air” television, which now delivers better picture quality and often includes additional channels that increase the number of viewing options.

NPD Group research shows most consumers don’t want to exert too much effort to hunt down online programming. Most will put up with their current provider as long as they deliver the shows they want at a price they can afford.  What could change that?  Easy-to-access to a-la-carte programming, perhaps available from services that may soon come built-in with the newest television sets.

“Pay-TV providers offer a convenient, one-stop shop for subscribers, and the majority of customers like it that way,” said Russ Crupnick, senior vice president of industry analysis for The NPD Group. “There is an open window for the industry to meet consumer needs and become to television what iTunes is to music; however, there is also a definite risk if pay-TV providers don’t capitalize on the opportunity — and soon.”

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Geordi La Forge’s Encounter With Usage Caps Will Temper Google’s New Goggles

Google's prototype

Google’s plan to revolutionize eyewear by turning it into a virtual Internet appliance could be tempered considerably by the Internet Overcharging schemes enforced by most of North America’s wireless phone companies that would provide the connectivity.

Google’s Project Glass reportedly will produce the first set of Google glasses, which provide eye-activated online content, before the end of the year.  Without any vision correction, the glasses are anticipated to retail for $250-600, not including your wireless Internet plan.

Chris Green, principal analyst at Davies Murphy Group Europe, told the BBC Google may have bit off more than they can chew, and that other companies have considered similar techwear but abandoned prototypes because technology was insufficient to adequately power the devices.

I see a data cap.

“Monetization opportunities would be enormous, but there are still big issues involved with shrinking the technology and making the computer that receives and processes the data truly portable,” Green said.

The glasses project icons and images within the wearer’s field of vision and allow voice-activated control and communication.

The constant connectivity could provide a major new revenue source for usage-capping wireless providers, especially if the wearer decides to pass the time watching something other than what is directly within the field of view. While short messages and updates would have almost no impact on wireless data allowances, streamed content, especially video, could.

That may make the initial price tag for the glasses the least expensive part of owning them.

A two-year contract for wireless data can run more than $720 with companies like AT&T.

http://www.phillipdampier.com/video/Google eyeglasses can surf internet 4-3-12.flv

Google’s prototype eyeglasses can surf the Internet in this Google-produced video envisioning potential uses.  (2 minutes)

 

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Canadian Telecom Giants Outwit Would-Be Cord Cutters; Alternatives Also Under Pressure

Canadian cable, phone, and satellite providers have done a better job stymieing would-be “cord-cutters” than their counterparts further south in the United States.

The Canadian Radio-television and Telecommunications Commission’s (CRTC) annual report on the country’s telecom companies shows all of them remain exceptionally profitable, keeping pay TV customers far more effectively than American providers. Total revenues climbed from $12.5 billion to $13.5 billion in just one year, as price hikes, Internet Overcharging schemes like usage-based billing, and lack of competition continue to takes its toll on Canadian wallets.

The biggest winners were the biggest telecom companies in Canada — Rogers Communications, Bell Canada (BCE), and Shaw Communications, which all saw profits soar 8.2% to $11 billion.  Costs increased about 10.7% in 2011, fueled by network upgrades and rampant hikes in programming costs — an interesting state of affairs considering Rogers and Bell own or control a substantial number of the programmers demanding higher payments.  Most of those increases were passed on to customers in the form of rate hikes.

Although Canadians are increasingly interested in streaming online video, virtually every major Internet Service Provider in the country has effectively prevented customers from dropping cable television service in favor of broadband-only access.  They manage it with usage caps and usage billing on their broadband products.  With streamed video accounting for a substantial drain on customers’ monthly usage allowances, Canadians are unlikely to cancel cable TV in favor of watching all of their favorite shows online.

In fact, the number of Canadian households that subscribed to a cable company’s basic television service actually increased by 2.8% in 2011 to reach 8.5 million.  Experts say the country’s transition to digital over the air television may account for some of that increase, but a few high broadband bills with overlimit fees for “excessive Internet use” can effectively drive online video fans back to traditional cable TV as well.

Satellite television in Canada remained flat,  with a virtually unchanged 2.9 million Canadians relying on Bell and Shaw satellite service for television entertainment.

But everyone is paying more to watch.

In 2011, cable companies paid $2.1 billion in wholesale fees to the pay and specialty services they distribute, an increase of 10.2% over the $1.9 billion paid the previous year. The fees paid by satellite companies rose by 2.8% in one year, going from $894.4 million to $919 million.

That leaves vertically and horizontally-integrated conglomerates like Bell in the perfect position to extract higher programming payments.  Those costs are passed down to Canadian consumers and blamed on “greedy programmers,” despite the fact those programmers are owned in part or outright by Bell.

A Rogers retail rental store

Rogers is also well-suited to remain a part of the Canadian entertainment experience.  The company owns cable systems, wireless phone networks, programmers, and even home video stores. However Stop the Cap! reader Alex notes Rogers has been closing a number of those video stores over the past few months.

“This gives customers one less choice for renting movies, basically forcing them to use Rogers On Demand instead,” writes Alex.

Rogers On Demand comes with a higher price, too.  In-store rentals from Rogers are priced at 2 for $9 or 3 for $15.  A recent look at Rogers’ video on demand website, Rogers Anyplace TV, shows most movie titles priced at $4.99 each.  With Rogers closing 40 percent of their retail rental outlets, movie fans have had fewer competitive choices for movie rentals.

One potential new contender coming to Canada – kiosk video rentals.  Although services like Redbox are now commonplace in the States, they are virtually unknown in the north.  Jim Gormley, former owner of Jumbo Video is back with Planet DVD.  With just 2% of Canadians renting movies from kiosks, Gormley believes there is plenty of room to grow, especially as Rogers scales back its video rental business.

Planet DVD has a pilot project running with supermarket chain Sobeys to place kiosks in front of nine store locations.  The first kiosk was erected in early March in front of a Sobeys store in Mississauga, Ont.

A new release at a Planet DVD kiosk is priced at $3 for a one-day rental.  That’s less than what most video stores charge, but more than double what Americans pay at a Redbox kiosk.

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Comcast Changes Language Over Xbox-Usage Cap Spat: Same Story, Different Words

Comcast has changed its explanation why the company’s XFINITY TV service, streamed over Xbox 360 has been made exempt from the company’s 250GB usage cap.

Last week, the company claimed the service traveled over the company’s “private IP” network, exempting it from usage restrictions.  That created a small furor among public interest groups and Net Neutrality supporters because of the apparent discrimination against streamed video content not partnered with the country’s biggest cable operator.

Stop the Cap! argued what we’ve always argued — usage caps and speed throttles are simply an end run around Net Neutrality — getting one-up on your competition without appearing to openly discriminate.

Now Comcast hopes to make its own end run around the topic by changing the language in its FAQ:

Before:

After:

Although the words have changed, the story stays the same.

The key principle to remember:

Data = Data

Comcast suggests its Xbox XFINITY TV service turns your game console into a set top box, receiving the same type of video stream its conventional cable boxes receive.  The cable company is attempting to conflate traditional video one would watch from an on-demand movie channel as equivalent to XFINITY TV over the Xbox.  Since the video is stored on Comcast’s own IP network, the company originally argued, it creates less of a strain on Comcast’s cable system.

AT&T's U-verse is an example of an IP-based distribution network.

But the cable industry’s inevitable march to IP-based delivery of all of their content may also bring a convenient excuse to proclaim that data does not always equal data.  They have the phone companies to thank for it.

Take AT&T’s U-verse or Bell’s Fibe.  Both use a more advanced form of DSL to deliver a single digital data pipeline to their respective customers.  Although both companies try to make these “advanced networks” sound sexy, in fact they are both just dumb data pipes, divided into segments to support different services.  The largest segment of that pipe is reserved for video cable TV channels, which take up the most bandwidth. A smaller slice is reserved for broadband, and a much smaller segment is set aside for telephone service.

AT&T and Bell’s pipes don’t know the difference between video, audio, or web content because they are all digital data delivered to customers on an IP-based network.  Yet both AT&T and Bell only slap usage caps on their broadband service, claiming it somehow eases congestion, even though video content always uses the most bandwidth. (They have not yet figured out a way to limit your television viewing to “maintain a good experience for all of their customers,” but we wouldn’t put it past them to try one day.)

What last mile congestion problem?

Comcast’s argument for usage limiting one type of data while exempting other data falls into the same logical black hole.  Comcast’s basic argument for usage caps has always been it protects a shared network experience for customers.  Since cable broadband resources are shared within a neighborhood, the company argues, it must impose limits on “heavy users” who might slow down service for others.

We've heard this all before. Former AT&T CEO Dan Somers: "AT&T didn’t spend $56 billion to get into the cable business to have the blood sucked out of (its) veins."

But in a world where DOCSIS 3 technology and a march to digital video distribution is well underway or near completion at many of the nation’s cable operators, the “last mile” bandwidth shortage problem of the early 2000s has largely disappeared.  In fact, Comcast itself recognized that, throwing the usage door wide open distributing bandwidth heavy XFINITY TV over the Xbox console cap-free.

As broadband advocates and industry insiders continue the debate about whether this constitutes a Net Neutrality violation or not, a greater truth should be considered.  Stop the Cap! believes providers have more than one way to exercise their control over broadband.

Naked discrimination against web content from the competition is a messy, ham-handed way to deal with pesky competitors.  Putting up a content wall around Netflix or Amazon is a concept easy to grasp (and get upset about), even by those who may not understand all of the issues.

Internet Overcharging schemes like usage caps and speed throttles can win providers the same level of control without the political backlash.  Careful modification of consumer behavior can draw customers to company-owned or partnered content without using a heavy hammer.

Simply slap a usage limit on customers, but exempt partnered content from the limit.  Now customers have a choice: use up their precious usage allowance with Netflix or watch some of the same content on the cable company’s own unlimited-use service.

Nobody is “blocking” Netflix, but the end result will likely be the same:

  • Comcast wins all the advantages for itself and its “preferred partners”;
  • Customers find themselves avoiding the competition to save their usage allowance;
  • Competitors struggle selling to consumers squeezed by inflexible usage caps.

It is all a matter of control, and that is nothing new for large telecom companies.

Back in 1999, AT&T Broadband owned a substantial amount of what is today Comcast Cable.  Then-CEO Dan Somers made it clear AT&T’s investment would be protected.

“AT&T didn’t spend $56 billion to get into the cable business to have the blood sucked out of [its] veins,” Somers said, referring to streamed video.

Obviously Comcast agrees.

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HBO No Go for Time Warner Cable/Comcast Customers With Xbox

While Comcast is generously taking the caps off for Xbox customers looking for Comcast Xfinity On Demand content, those looking for HBO Go will not find it available period. Time Warner Cable doesn’t cap their customers, but they are not offering HBO Go for Xbox users either (as well as those with set top streaming boxes like Roku).

Microsoft announced this morning Comcast Xfinity, HBO Go, and MLB.tv apps for Xbox Live were now available, but both cable operators have decided HBO Go on the Xbox is not right for them, at least for now.

Microsoft updated their website to confirm neither cable operator, serving tens of millions of customers, were among the providers supporting HBO Go on the gaming console. The service is available to customers of AT&T, Bend Broadband, Blue Ridge Communications, Cablevision, Charter, Cox, DirecTV, Dish, Grande Communications, HTC Digital Cable, Massillon Cable/Clear Picture, Mediacom, Midcontinent Communications, RCN, Suddenlink, Verizon, and Wow!

Oddly, Stop the Cap! readers tell us they can access HBO Go on Comcast’s iPad and iPhone apps, which hold some hope HBO Go will show up eventually on the gaming console.

Time Warner Cable is another story.  We’ve previously noted they’ve shown no interest in allowing streaming video and game consoles access to premium movie channel content, although they do support some access through phone and iPad apps.

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Samsung Negotiating for Higher Data Caps Bundled With New TV Purchases

Samsung has a problem selling Internet-enabled televisions in South Africa because of the pervasive impact of Internet Overcharging schemes like data caps and metered billing.  Now the company is taking its case directly to telecommunications providers, negotiating larger usage allowances for customers who buy new Samsung “Smart TVs.”

Samsung South Africa says streamed video-on-demand is impossible in the country with current data caps, often as low as 2GB per month, and even lower on wireless.

“If you download one movie on [wireless], your data is gone in one movie,” Matthew Thackrah, business leader of consumer electronics at Samsung South Africa told MyBroadband. “If you then go over your data cap and you download a few movies, you don’t know what bill you’re going to get – but it’s going to be expensive.”

Thackrah said the average high quality streamed movie consumes around 1.6GB, far too much for heavily-capped broadband in countries like South Africa.

Samsung is now approaching providers about bundling special, larger data allowances for customers buying their televisions.  Instead of 2-5GB per month, customers would get 20-30GB per month — still small by comparison to North America, Europe, and Asia, but perhaps tolerable in southern Africa.

Samsung is reportedly negotiating with wireless providers Vodacom and MTN, and Telkom (the former state-owned phone company) to offer the enhanced data packages.

So far, Samsung has been successful with Telkom, according to a press release sent last week:

This partnership will see Samsung and Telkom cooperate in the marketing of Samsung Smart TVs and fixed-line broadband solutions as bundled packages, thereby ensuring that consumers have access to affordable broadband while enabling Smart viewing experiences through Samsung’s latest Smart TV line-up.

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  • Phillip Dampier: I take your point, but honestly have not considered Panera Bread's Wi-Fi problems as part of the fight against broadband caps....
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  • Phillip Dampier: I don't have any position to take regarding Panera. It's a free Wi-Fi service. If I go into Panera Bread, I am honestly there to buy their food, not t...
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