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Charter Spectrum Launches Mobile Phone Service Today

Phillip Dampier July 3, 2018 Charter Spectrum, Competition, Consumer News, Wireless Broadband 11 Comments

Charter Communications today launched Spectrum Mobile, a new no-contract mobile phone service for existing Spectrum internet customers offering two simplified plans, including a “pay per gigabyte” plan that will allow customers to get unlimited calling, texting and 1 GB of data for $14 a month.

Spectrum Mobile relies on Verizon Wireless’ 4G LTE network to assure strong network coverage, and phones sold are also designed to simplify connections to home Wi-Fi and Spectrum’s nationwide network of Wi-Fi hotspots. But Spectrum Mobile appears to limit speeds of certain Verizon Wireless network traffic, notably videos, which “typically stream at 480p.”

The plans and website are remarkably similar to Comcast’s XFINITY Mobile, except Spectrum’s “pay per gig” plan costs $2 more ($14) than the one on offer from Comcast ($12).

Spectrum Mobile also does not currently permit customers to bring their own devices — customers must buy new devices from Spectrum’s store, which as of today only offers five Android phones from Samsung (Galaxy S8, S8+, S9, S9+)  and LG (K30). Phones can be purchased up front or financed for 24 months at 0% interest at prices ranging from $7.50 a month for the LG phone to $35.42/month for the Galaxy S9+. A separate trade-in program is available to reduce the cost of investing in a new phone. Spectrum accepts most phones from Apple, Samsung, HTC, Google and LG as long as they meet trade-in standards.

Customers are given the option of two plans, based on anticipated data consumption. Customers who typically use 3 GB or more per month should sign up for the unlimited plan:

Unlimited $45

  • Unlimited talk
  • Unlimited texting (does not count against 20 GB threshold)
  • “Unlimited” data: After 20 GB of usage per month, speeds may be throttled for the rest of the billing cycle.
  • Customers can switch a line from Unlimited to By the Gig at the end of your billing cycle, charged $14/GB.

By The Gig $14

  • Unlimited talk
  • Unlimited texting (does not count towards data usage)
  • $14/GB for data
  • Customers can switch a line from By the Gig to Unlimited at any time during the billing cycle, assuring you won’t pay more than $45 a month for a plan.

Spectrum’s initial assortment of smartphones is extremely limited.

There are various fine print terms and conditions to be aware of if considering switching to Spectrum Mobile:

  • New Spectrum internet customers with fewer than 30 days of service are limited to up to two lines. Devices associated with these lines are shipped to the internet service address on file. After 30 days of Spectrum internet service, customers may be eligible for more lines, up to a total of five, based on credit rating.
  • Equipment, taxes and fees (including regulatory recovery fees, surcharges and other applicable charges) extra and subject to change.
  • There are no additional fees for using your phone as a mobile hotspot. After 5 GB of mobile hotspot data use in the bill cycle, mobile hotspot speeds are reduced to a maximum of 600 kbps for the rest of the bill cycle. Mobile hotspot data counts toward your 20 GB high-speed data allowance.
  • DVD-quality video streaming is supported. Video typically streams at 480p.
  • If a residential Spectrum internet subscription isn’t maintained, an additional $20 per-line monthly charge will be applied and Spectrum Wi-Fi speeds will be limited to 5 Mbps. You can change your rate plan, but you won’t be able to add additional lines.
  • Spectrum Mobile is not currently considered part of your Spectrum service bundle, so no bundling discounts are available.
  • Spectrum will not pay any early termination fees you might encounter if you cancel service with your old carrier and have a service contract.
  • Auto-pay with a credit or debit card is required.

Currently there are 11 comments on this Article:

  1. Ian Littman says:

    While the plans aren’t bad (provided you keep cable internet), they aren’t great either, and they’re pretty obviously a customer stickiness tool. Internet service is easy enough to swap out, but if your wireless service is going to jump $20 per month per line if you switch ISPs, you’re a lot less likely to do so, even if something better comes along.

    • Justin Trella says:

      I guess as long as the service is stable you’ll most likely not deflect. I quick call every year or so usually gets your rates back down. If you are like me I hate changing providers. They all want to drill holes and use their line etc..
      As for the stickiness part, it most definitely is that exact tactic!

  2. Tommy Todd says:

    This sounds good. But getting help to get the process started is next to impossible. The mobile website is a dead end, can’t even check the service map. No where on the site gives an opportunity to sign up & be contacted. No contact Email, and support dead ends with “site unavailable”. . .I’m a Spectrum iNet customer for 15+years.

  3. Christina Kirkman says:

    Can u bring ur own phone number

    • Tommy says:

      I’ve delved into Spectrum mobile deeply, as I understand so far, you can port your current number, but can’t take your phone.

  4. Ron Fink says:

    I pay my Spectrum Bundle bill at my local Spectrum store monthly. I have Spectrum as my Tv, Internet, and Phone provider because they do not require a credit card, as do Direct Tv, And Dish, and most all other providers. I pay with cash each month, and that’s why I don’t do business with Direct Tv and Dish. But now Spectrum introduces their new Mobile Service with a mandatory Auto Pay clause requiring the only method of payment is with a credit card. This makes no sense, Spectrum. Why could I not pay my Mobile Service bill over the counter with cash as I do my bundle payment.

    • Justin Trella says:

      I imagine the reason being is it’s a technically no credit check. It’s based solely on the fact you were approved for regular services which are no credit check so long as you don’t owe spectrum money. I assume the reason for autopay is if you skip out on the bill they’ll automatically charge for the full amount left on the device. Which makes total sense. They are giving you a device at 500+ with no checks to credit.

  5. Gale Blue says:

    It’s sounds good until u paid ur money and then u get an email saying they need additional info smh I am a mother who lives wit my daughter and the cable is the only thing in my name ….. spectrum Mobile requires u to have a Id which is fine by me but they also need an utility bill or credit card statement that shows the address that u have the service at … makes no since to me cause I’m sure if I’m paying my current cable bill I’m goin to pay the he mobile as well and on top of it all u have to set up auto pay it’s required smh Spectrum Mobile already coming wit the bull**it!!!

  6. Tam says:

    Anyone know if the unlimited (until 20 gb’s then they slow you down)
    Is per line or is it all together. Together we would go over but each by ourselves use less







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  • Tam: Anyone know if the unlimited (until 20 gb’s then they slow you down) Is per line or is it all together. Together we would go over but each by ourselve...
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