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California Consumer Seeks Class Action Case Against Frontier for False Advertising

Phillip Dampier September 22, 2016 Consumer News, Frontier, Public Policy & Gov't, Rural Broadband 10 Comments

frontier new logoDorothy Ayer said she was quoted a price of $69 a month for a package including landline phone and broadband service from Frontier Communications, but when she received her first bill, she claims she was charged $426.55.

Ayer filed a class action complaint against Frontier Communications Sept. 12 in U.S. District Court for the Central Division of California, claiming the phone company regularly engages in unlawful, unfair, and deceptive business practices including false advertising.

Ayer claims Frontier promised her all installation charges, activation fees and other miscellaneous costs found on her first bill would be waived, but now that the bill is in her mailbox, the company wants to be paid in full.

The lawsuit asks the court to recognize the economic harm and injury done not only to Ms. Ayer, but to other similarly situated Frontier customers. The lawsuit claims Frontier Communications benefits from falsely advertising the prices of its services without properly informing customers of the many other charges the company levies on the first bill.

If Ayer is successful, Frontier will be forced to notify all affected customers and presumably refund or credit their accounts.

The case is being handled by attorneys Todd M. Friedman and Adrian R. Bacon of Law Offices of Todd M. Friedman PC in Woodland Hills, Calif.

Currently there are 10 comments on this Article:

  1. Ev says:

    People need to start recording ail their phone calls with company reps. They’re recording it already, for their benefit. One little app on your phone to record calls, then you’re protected. For really serious matters, you should insist on getting everything in writing, up front.

    • Chad says:

      EV, I completely agree. Recording your phone calls is a great way to keep these companies in check. There’s a great blog post about how this, and a handful of other techniques, can help you fight cable/wireless/internet companies: http://bit.ly/2czicy6

  2. Helen says:

    I have good notes and have recorded some of my calls

  3. Ryan says:

    Frontier needs to be sued for false advertising of fios. They ran commercials on TV and radio that fios is here but in reality its not. We wanted fios for 10 years and they have not done anything.

  4. deborah says:

    I and 4 others need to join a class action lawsuit against Frontier Communications, can anyone tell me who is involved so we can join. I have months of paper trails and documents.

    • debra Gruber says:

      FRONTIER SAID they were giving me promotional credit. for 1 year. I have called them several times regarding this, there is no promotion showing on my bill. THE have lied to me they upgraded my internet service without my permission. I don’t know how they can get away with this,

  5. deborah Norberg says:

    I and 4 others need to join a class action lawsuit against Frontier Communications, can anyone tell me who is involved so we can join. I have months of paper trails and documents.

    • James R Curry says:


      I’d start with the lawyers handling the class action.

      According to the article, it’s the law offices of Todd M. Friedman in California. From their web site, I see the following number listed for their California office for an initial consultation: 424-285-6006

      I’d call that number and explain that you’d seen a news article about a class action suit they are filing against Frontier Communications, and state that you’re interested in joining the suit.

      Good luck!

  6. Keanyn Gray says:

    frontier every month for the last 8 month for incorrect bills amounts, each time they tell me they will correct credit my bills to the agreed amount but not back dating to when I started service with them my bills were to be 210.00 per month with taxes. But each month I receive a bill ranginging from 365.00 try 425.00 per month.
    Each month I would call them and spend 120- 150 min. From hold to I’m working on it and some times to be hung up on and having to start the process all over again,the first few months I gave frontier the benefit of the doubt that they were slow and getting set up on the west coast, so each month I would pay what I was told the Bill should be, this went on for over7 months . I continued to try and work with them till on Dec 18, 2016 they disconnected my services, I quickly called them and spoke to there collections department who were also as confused as I was with the bills and credits they owed me, collections contacted the billing department also confused (this phone call lasted 2 hours) so collections and billing said I needed to pay 425.00 to have services turned back on vs the 1069.00 they were trying to bill me for, ( billing also agreed that the one thousand amount was very wrong and Gould see the credits waiting for management approval) so I paid the amount they said to get services back on and was told it takes 24 hours to reinstate ( this was 5:15 am pacific ) so 27 hours went by and service was still not on I then called again, thisvperson told me that it would be 24 hours after 4pm the following day because the turn on order was not written till 4:00 pm the day I paid.
    At this point I was done so I contacted Time Warner /spectrum to set up new services and port my old number to Time Warner, time Warner told me they would install my service on 12/24/2016,two days prior I got a phone call stating that they would have to move my install appointment to Jan 3, 3017 because Frontier stated they could not port number till January 2017, I then called Time Warner and said just give me a new number let frontier keep the old number.

    My new service was installed working great, I called frontier to make sure services were canceled I was told I could not cancel services since there was a port order on the phone number I explained to them just cancel the services and keep the number. They then told me they can’t but to rest assured that on the 3rd services would be canceled and backdated to the date they disconnected the services were disconnected since they never reinstated services because there reinstate team decided not to turn it back on Dispute the request from collections and billing.

    So I thought the nightmare was over but on January 10, 2017 I get a notice from frontier that they were going to disconnect me for non payment, I called Frontier again only on phone for 90 minutes this representative said she would look into it and and came back and told me services can’t be disconnected due to past due account, I advised her so you are billing me monthly on a account you disconnected on Dec 18, 2016 and I canceled on December 19,2016 and now sending me letters that your goinging to disconnect me again on an account that was already disconnected?
    She said she didn’t know just call collections because account can only be canceled by them, I explained to her I was told by two other reps and collection that the account will cancel since I requested the number to be ported out , she then tells me let me look and comes back and tells me there was never a request to port a number when I was told 3 time by other reps it was also Time Warner had the request and response too innthere file.

    So at this point I don’t know what to do anymore I get a different answer evertime from this co

  7. Michelle Torres says:

    I too want to join this class action lawsuit. It is unbelievable how unscrupulous this company is. Im having the same issues with the Promotional rate that expired but was offered to continue it for another year but keeping getting charged higher rates without the discount. I finally canceled my cable service but kept the internet. Waiting to see if my next bill is trying to charge me for cable which I’m sure they will. Ive filed complaints with BBB and FCC twice now. This company is such a scam.

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