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Updated: Verizon Wireless Planning Major Audit of Wireless Plan Employer Discounts

Phillip Dampier March 5, 2013 Consumer News, Verizon Comments Off on Updated: Verizon Wireless Planning Major Audit of Wireless Plan Employer Discounts

vzwVerizon Wireless is planning a major audit of their employer discount plans to verify customers’ continued eligibility, according to a report in PhoneArena.

Commencing April 1, Verizon will begin contacting customers receiving corporate discounts through text messages, direct mail or e-mail requesting proof of their continued employment within 60 days. If validation is not received, the discounts, which range between 10-25 percent, will be automatically removed in July.

Customers will be able to revalidate over the phone, by mail with a copy of an employee ID badge, or through a renewal website that will likely require the customer to use an employer-provided e-mail address for verification.

With no serious corporate discount audit conducted by Verizon Wireless in the recent past and a major upheaval in employment since the Great Recession, the audit procedure will likely net Verizon millions in additional revenue after removing discounts customers are no longer entitled to receive.

[Update 3/7: Verizon Wireless’ Brenda Raney sent word Verizon does not consider a copy of an employee ID badge as proof of employment.]

GM’s OnStar Switching to AT&T; Verizon Wireless Services Will Remain Active in Older Vehicles

Phillip Dampier February 26, 2013 AT&T, Consumer News, Data Caps, Verizon, Wireless Broadband Comments Off on GM’s OnStar Switching to AT&T; Verizon Wireless Services Will Remain Active in Older Vehicles

onstarGeneral Motors announced Monday it was planning to introduce built-in 4G wireless connectivity from AT&T in OnStar-enabled vehicles starting with the 2015 model year, gradually ending a relationship GM has maintained with Verizon Wireless since 1996.

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The deal is part of AT&T’s aggressive expansion into the wireless connected-vehicle world and could enable streaming video and other bandwidth-intensive services not now supported by GM’s agreement with Verizon.

OnStar currently relies on Verizon’s CDMA digital network to provide a car phone and slow speed data network to share vehicle diagnostics and enable certain remote functions. Current vehicle owners can continue to use OnStar services delivered over Verizon’s wireless network. But starting in mid-2014, most new Chevrolet, Buick, GMC and Cadillac models will be equipped with AT&T 4G LTE service instead. In Canada, OnStar will continue to rely on Bell Mobility.

att_logoNew GM vehicle owners receive one free year of OnStar’s basic service, which includes automatic collision notification, stolen vehicle and roadside breakdown assistance, remote door unlock, remote horn and light flashing to find a vehicle, remote vehicle diagnostics, and a built-in speakerphone that can be used to make or receive calls (after an initial trial, customers must buy additional minutes). Some newer GM models also allow OnStar staff to slow down a stolen vehicle and even disable it. After one year, the basic Safe & Sound package can be continued for $18.95 a month ($24.95 in Canada). Drivers that want to add turn-by-turn navigation pay $28.90 a month ($39.90 in Canada), which also includes all the basic features offered in the Safe & Sound package.

OnStar has traditionally only offered limited interactive data service with its telematics system, mostly powered through spoken voice commands. The new agreement with AT&T could mean your next GM vehicle will become a roving hotspot, powering smartphones, laptops, built-in televisions, and various in-car apps that need a 4G data connection to work well.

AT&T expects expansion into wireless in-car communications will be highly lucrative at a time when smartphone sales are starting to slow. There is no word on the cost for the AT&T-enabled version of OnStar, but prices will likely be higher than traditional OnStar service plans, and will vary depending on the amount of data consumed.

gm“We’re sitting on the greatest growth opportunity in history,” Ralph de la Vega, CEO of AT&T Mobility said in an interview with CNNMoney. “With Mobile Share, we don’t care so much anymore about what you’re doing on the network … but all those things like cars and home security are where the monetization opportunity is.”

In its latest annual Visual Networking Index, Cisco predicts by 2017 the average American will use a total of 6.2GB of data per month on various mobile devices. Last year, consumers used an average of 752MB. At current AT&T pricing without an unlimited data option, the average customer will pay at least $40 more per month in data use charges within four years.

AT&T’s rush into vehicle connectivity, home security, and wireless machine-to-machine communications will also place more burdens on AT&T’s network at the same time the company is complaining about spectrum shortages.

Ford Motor says GM’s OnStar system has one significant flaw: it lacks an upgrade path. GM vehicle owners are stuck with the technology that comes built-in with the car. Historically, that has been a problem. In the early 2000s, OnStar customers with older analog-only service lost access to OnStar completely when Verizon dismantled its analog wireless network. More recent GM vehicle owners are frustrated to find the newest OnStar features are only available to the most recent new buyers. Vehicles as little as 24 months old are still unable to use OnStar’s smartphone app, which enhances the value of OnStar for subscribers.

Ford says it will stick with its SYNC system, developed with Microsoft, which links the owner’s smartphone with the vehicle using Bluetooth. Users upgrading a phone can continue to use Ford SYNC by pairing the new phone with the in-car system, bringing along any new features like faster data connectivity.

Verizon Wireless Issues Dirty Baker’s Dozen List of “High Risk” Android Apps

Phillip Dampier February 21, 2013 Consumer News, Data Caps, Verizon, Wireless Broadband 2 Comments

Verizon Wireless has created a new warning page about “high-risk apps” that can chew up your data allowance or kill a fully charged Android smartphone battery in a matter of hours.

“Occasionally we learn about apps in the Google Play™ Store that might have serious negative effects on your device,” the website states. “We work regularly with app developers to help them fix problems with their apps, and apps are removed from this list as soon as the issues are fixed.”

All of the apps on the baker’s dozen list are games:

Asphalt 7:Heat
 Version: 1.0.4
 Developer: Gameloft
 Last Reviewed: January 2013

Description: When running, this app keeps the device from going to sleep mode. As a result, a device left untouched with the app running will drain the battery about 2.4 times faster than normal.


Burger
 Version: 1.0.4
 Developer: Magma Mobile
 Last Reviewed: October 2012

Description: When running, this app keeps the device from going to sleep mode. As a result, a device left untouched with the app running will drain the battery about 2.3 times faster than normal.


Doodle Jump
 Version: 1.13.8
 Developer: GameHouse
 Last Reviewed: September 2012

Description: When running, this app keeps the device from going into sleep mode. As a result, a device left untouched with the app running will drain the battery about three times faster than normal.


Draw Something
 Version: 1.11.15
 Developer: OMGPOP
 Last Reviewed: December 2012

Description: When running, this app keeps the device from going to sleep mode. As a result, a device left untouched with the app running will drain the battery about 2.7 times faster than normal.


Fruit Ninja Free
 Version: 1.6.2.0
 Developer: Halfbrick Studios.
 Last Reviewed: December 2012

Description: When running, this app keeps the device from going into sleep mode. As a result, a device left untouched with this app running will drain the battery about 2.2 times faster than normal.


Grand Theft Auto III
 Version: 1.3
 Developer: Rockstar Games, Inc.
 Last Reviewed: September 2012

Description: When running, this app keeps the device from going into sleep mode. As a result, a device left untouched with this app running will drain the battery about 1.8 times faster than normal.


Hill Climb Racing
 Version: 1.4.1
 Developer: Fingersoft
 Last Reviewed: January 2013

Description: When running, this app keeps the device from going into sleep mode. As a result, a device left untouched with this app running will drain the battery about 2.7 times faster than normal.

This app uses a large amount of data while running in the background.  A device left untouched with the app running could use as much as 6.4MB in 24 hours, or 190MB in a 30 day period.


Jail Escape
 Version: 1.1
 Developer: mazjustin
 Last Reviewed: October 2012

Description: When running, this app keeps the device from going to sleep mode. As a result, a device left untouched with the app running will drain the battery about 2.8 times faster than normal.

This app uses a large amount of data while running in the background. A device left untouched with the app running could use as much as 17MB in a 24 hour period, or more than half a gigabyte in  30 day period.


Need for Speed: Most Wanted
 Version: 1.0.46
 Developer: Electronic Arts, Inc.
 Last Reviewed: January 2013

Description: When running, this app keeps the device from going into sleep mode. As a result, a device left untouched with this app running will drain the battery about 4.5 times faster than normal.


N.O.V.A. 3 – Near Orbit
 Version: 1.0.2
 Developer: Gameloft
 Last Reviewed: September 2012

Description: When running, this app keeps the device from going into sleep mode. As a result, a device left untouched with this app running will drain the battery about 2.2 times faster than normal.


Osmos HD
 Version: 1.2.15
 Developer: Hemisphere Games
 Last Reviewed: October 2012

Description: When running, this app keeps the device from going to sleep mode.  As a result, a device left untouched with the app running will drain the battery about 3 times faster than normal.


Wreck It Ralph
 Version: 1.1
 Developer: Disney
 Last Reviewed: January 2013

Description: When running, this app keeps the device from going into sleep mode. As a result, a device left untouched with this app running will drain the battery about 2.3 times faster than normal.


Zombie Frontier
 Version: 1.0.6
 Developer: Feelingtouch Inc.
 Last Reviewed: December 2012

Description: When running, this app keeps the device from going into sleep mode. As a result, a device left untouched with this app running will drain the battery about 3.3 times faster than normal.

FreedomPop Set to Introduce Free 500MB of Data a Month on Sprint’s LTE Network

freedompopFreedomPop, which offers 500MB of free wireless data service a month via Clearwire’s WiMAX service on a range of devices, has a better offer for tablet owners coming in the second half of this year.

The FreedomPop Clip is designed to attach to Wi-Fi only tablets and provides wireless Internet connectivity when away from Wi-Fi. Better still, the service will be free for the first 500MB of usage each month and will support Sprint’s up-and-coming 4G LTE network for faster browsing. The add-on hardware only weighs 2.5 ounces and has its own built-in rechargeable battery estimated to last up to six hours.

Tablets enabled with support for mobile data networks have never sold particularly well because of the added cost and expensive two-year contract required to maintain the service. Instead, some customers tether their tablets or enable an add-on Mobile Hotspot feature on their smartphone, which can cost $30 extra per month. The new FreedomPop Clip does not come with a contract or a monthly fee when users keep browsing to under 500MB each month. The forthcoming device will also support up to eight extra connections, in case you want to share.

Those who want more data, and around 30 percent of FreedomPop’s customers reportedly do, they can buy it on-demand without any contract or commitment. If you bug your friends to also buy the device, you can earn additional free browsing. In fact, FreedomPop will try and encourage sharing by including a new “open Wi-Fi” Internet service on a separate SSID. Those connecting through the open feature will likely get a marketing message encouraging them to get their own FreedomPop device, and their usage won’t count against your allowance.

FreedomPop Clip supports Sprint's up and coming LTE 4G network.

FreedomPop Clip supports Sprint’s up and coming LTE 4G network.

Stop the Cap! has FreedomPop’s $99 iPod Touch add-on device, which works exclusively on Clearwire’s network. We’ve used it for about five months and can report the device works well whether you actually have an iPod or not. It is simply a portable hotspot shaped to clip to the back of the 4th generation iPod Touch (it won’t fit ours). But even if it cannot clip on, it still delivers excellent signals up to 12 feet away from the MP3 player.

Its biggest weakness is Clearwire’s hit or miss network. Here in suburban Rochester, N.Y., Clearwire provides service through a nearby cell tower about a mile away. At home, the device works with fair reception indoors, but really needs to be near a window to perform reliably. Outdoors, the device works much better. We found more trouble trying to use the device in a nearby restaurant and while in downtown Rochester because Clearwire reception proved spotty. When it does work, it provides an average of 800kbps-1Mbps downstream speeds, which is superior to most 3G networks, but does not come close to what Verizon’s LTE network can deliver. But then, FreedomPop data comes free.

Just remember to keep usage at 400MB or less every month. As you approach 500MB of usage, FreedomPop will “conveniently” bill you for additional usage it anticipates you will use unless you remember to shut this auto top-up feature off on FreedomPop’s website control panel. You must also use at least 5MB a month to keep the device active, so remember to power it up at least once a month and do some browsing.

The FreedomPop LTE-capable Clip will also reportedly work with 3G service, according to Forbes. This is an important consideration because Sprint’s 4G LTE network is still in its infancy and not yet available in most major metropolitan areas. But if it relies on Sprint’s overwhelmed 3G network, expect much slower performance.

The selling price for the device itself has not yet been announced, but we expect it will be available later this year at $99 or slightly higher.

Thanks to Stop the Cap! reader Jerry for sending this news tip.

Reports of “Free Nationwide Wi-Fi” Network are Overhyped; No ‘Obama-Wi-Fi’ Forthcoming

Phillip Dampier February 5, 2013 AT&T, Broadband Speed, Community Networks, Competition, Consumer News, Editorial & Site News, Public Policy & Gov't, Verizon, Video, Wireless Broadband Comments Off on Reports of “Free Nationwide Wi-Fi” Network are Overhyped; No ‘Obama-Wi-Fi’ Forthcoming
A big 40oz can of Hype from the Washington Post.

A big 40oz can of Hype from the Washington Post.

Conservative bloggers are calling it socialized “Obama-Wi-Fi,” broadband advocates claim it represents salvation from high-priced wireless service plans, and the media echo chamber is amplifying reports that the federal government in on the verge of launching a nationwide free Wi-Fi network.

Sorry folks, it is not to be.

An article in Sunday’s Washington Post originally titled, “FCC Proposes Large Public WiFi Networks” got the ball rolling, and almost 3,000 reader comments later, a full-scale debate about the merits of government-supplied Wi-Fi Internet access is underway.

Cecilia Kang and her headline writer mislead readers with statements like these:

The federal government wants to create super WiFi networks across the nation, so powerful and broad in reach that consumers could use them to make calls or surf the Internet without paying a cellphone bill every month.

[…] If all goes as planned, free access to the Web would be available in just about every metropolitan area and in many rural areas.

There is nothing new about the FCC’s effort to set aside unlicensed spectrum for so-called “white space” Wi-Fi. As the spectrum wars continue, wireless companies like Verizon and AT&T are pushing proposals to further shrink the number of channels on the UHF television band and repurpose them for expanded cellular data networks. That newly available spectrum would be secured through an FCC auction. FCC chairman Julius Genachowski wants to set aside some of that available spectrum for unlicensed use, including the next generation of Wi-Fi, which will greatly extend its range and speed.

There is no proposal on the table for the government to fund or create a free, national Wi-Fi network as an alternative to paid commercial services. At issue is simply how 120MHz of newly-available television spectrum would be made available to new users. Republicans and large wireless companies like Verizon and AT&T are demanding the vast majority of that spectrum be auctioned off. AT&T and Verizon would like to expand their spectrum holdings, and a straight “highest bidder wins” auction guarantees the vast majority of it will be divided by those two companies. Many Democrats and broadband advocates want a portion of that spectrum set aside to sell to AT&T and Verizon’s competitors — current and future — to promote competition. They also support set-asides that make frequencies available for unlicensed uses like Wi-Fi.

Genachowski’s proposal could potentially spur private companies or communities to build community-wide Wi-Fi networks operated on unlicensed frequencies. With more robust signals, such high speed wireless networks could be less costly to construct and serve a much wider geographic area.

The potential for competition from the public or private sector is what bothers companies like AT&T and Verizon. Both argue that since they had to pay for their spectrum, allowing other users access to free spectrum would be unfair, both to themselves and to the government’s effort to earn as much as possible from the auction. AT&T has been the more aggressive of the two companies, repeatedly attempting to insert language into legislation curtailing the FCC’s ability to set aside a significant amount of spectrum for unlicensed use. While AT&T’s lobbyists do not go as far as to advocate banning such networks, the technical conditions they demand would make them untenable. AT&T and others also demand the FCC must close down unlicensed networks if they create “harmful interference,” which is open to interpretation.

Helping the wireless companies in the campaign against the next generation of Wi-Fi are hardware manufacturers like Cisco, which has been trying to deep six the proposal for at least two years. Why? Because Cisco’s vision of wireless networking, and the products it has manufactured to date, are not in sync with the kind of longer distance Wi-Fi networks the FCC envisions. Cisco faces overhauling products that were designed under the premise Wi-Fi would remain a limited-range, mostly indoor service for consumers and businesses.

The threat to incumbent Internet Service Providers is clear enough. If a new version of Wi-Fi launched that could blanket entire neighborhoods, communities, non-profits, or even loosely-knit groups of altruistic individuals could launch free Wi-Fi services sharing their Internet connection with others. If the technology allowed users to seamlessly hand off wireless connections from one free Wi-Fi hotspot to another, much like cell sites do today, customers might downgrade their wireless data plans with big telecom companies. Machine-to-machine networking could also rely on Wi-Fi instead of commercial wireless data plans. It could threaten billions in potential revenue.

Stopping these networks is a priority for corporate interests with profits at stake. But one thing they do not have to worry about, at least for now, is the federal government getting into the wireless Internet business.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/Washington Post FCC offers path to free Internet access 2-4-13.flv[/flv]

After the original story ran in the Post, Cecilia Kang participated in this interview which clarified what the FCC is actually proposing. This video explains what spectrum allocation and unlicensed spectrum is all about. Kang clarifies her article, explaining private companies and/or communities will have to decide what to do with the unlicensed spectrum. The federal government is only facilitating the space and has no plans to run a national network itself. (5 minutes)

https://www.washingtonpost.com/business/technology/tech-telecom-giants-take-sides-as-fcc-proposes-large-public-wifi-networks/2013/02/03/eb27d3e0-698b-11e2-ada3-d86a4806d5ee_story.html

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