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T-Mobile Innovation: Free Wi-Fi Calling for Monthly Plan Customers; Would AT&T Ever Offer This?

Phillip Dampier May 16, 2011 Consumer News, T-Mobile, Video Comments Off on T-Mobile Innovation: Free Wi-Fi Calling for Monthly Plan Customers; Would AT&T Ever Offer This?

T-Mobile has announced it is giving some of its smartphone customers unlimited free calling, when you are within range of a Wi-Fi signal.

This new feature is available on Even More and Even More Plus postpaid rate plans for customers with Wi-Fi Calling-capable phones. Wi-Fi Calling is based on the Smart Wi-Fi application that comes pre-loaded onto many of T-Mobile’s latest smartphones.  It comes from Kineto Wireless, which provides a similar app for Orange UK and Rogers Wireless customers in Canada.

When enabled, T-Mobile customers will see a blue ‘talk bubble’ icon in the status bar.  Once active and running, all voice calls made on your phone while within range of a connected Wi-Fi signal are reportedly not counted against your plan minutes.

Judging from anecdotal reports across the web, T-Mobile customers have been able to add the free calling feature to their accounts as of last Friday.  The fastest route to a quick activation is calling T-Mobile customer service.  Those subscribed to a Family Plan must activate the feature individually for each smartphone on the account.

Wi-Fi Calling is primarily pitched as providing a solid signal where none exists, a helpful feature for T-Mobile customers who find reception less than robust indoors.  Offloading wireless traffic to Wi-Fi benefits T-Mobile as well, reducing demand on its cell towers.

The technology differs from femtocells — small devices that connect with your broadband connection and deliver a 3G wireless signal in your home or office.  Because the Smart Wi-Fi app that powers Wi-Fi Calling is software-based, there is no hardware expense and little customer configuration required.  But Wi-Fi Calling is more restrictive.  A femtocell delivers a 3G signal to any nearby device registered to access it; Wi-Fi Calling only works with phones pre-equipped with the feature.

T-Mobile is also reportedly readying its own femtocell solution for low signal areas.  Their Cel-Fi Microcell is undergoing focus group testing at a price point of a $50 refundable deposit, and a monthly cost of $1.99.

T-Mobile’s website has created some confusion over their Wi-Fi Calling by delivering contradictory information to what customer service representatives are telling customers.  Customer service and an internal company memo suggest the use of the feature does not count against plan minutes, but their website says the opposite.

T-Mobile’s latest innovation begs the question: Would AT&T  — potential future owner of T-Mobile — ever offer Wi-Fi Calling to its customers for free, with no deduction of plan minutes when used?

AT&T femtocell users find the company does deduct plan minutes, unless customers pay for a $19.99/month add-on plan for an unlimited calling option.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/Smart Wi-Fi.flv[/flv]

Kineto Wireless produced this video explaining how Smart Wi-Fi Calling works, and we’ve included a second video from the company explaining how to access the application from a T-Mobile smartphone.  (6 minutes)

Verizon Wireless and T-Mobile Start Cracking Down on Tethering ‘Freeloaders’

Phillip Dampier May 5, 2011 AT&T, Data Caps, T-Mobile, Verizon, Wireless Broadband 8 Comments

Naughty! (Unless you pay extra)

Wireless carriers want you to pay them extra if you use your phone’s built-in Wi-Fi hotspot feature to share wireless data with your other devices.  Now Verizon and T-Mobile are joining AT&T in shutting down some loopholes that allowed third party applications to deliver tethering service at no additional monthly charge.

The first step in locking down tethering is removing easy access to applications that allow it to happen.  As of this week, access to the most popular tethering apps, including Easy Tether, Internet Sharer, Klink, PDAnet and Tether for Android have been blocked from the Android Market, which means customers can only install these applications using a complicated process to manually install the software.

The next step, already underway at AT&T, is to identify and warn customers using these “unauthorized” apps that they are violating the terms of their wireless contract.

AT&T customers began receiving text messages warning them that the company’s own tethering plan would be automatically added to their accounts if tethering continued.  Verizon has not gone that far yet, but T-Mobile has, sending warnings and blocking access for customers who are not paying an additional $14.99 a month for the service, currently unlimited.

Verizon Wireless customers will have to pay $20 a month for up to 2GB of access, each additional gigabyte priced at $20.

AT&T customers can add tethering for an additional $15 (for 200MB), with additional plans delivering more access for more money.

Google, responsible for administering the Android Market, notes it is not “blocking” the app, merely making it “unavailable for download at the request of wireless carriers” — a distinction without a difference for most consumers.

5-10-2011 Correction:  AT&T’s website claims you need the 4GB DataPro plan for Smartphone tethering, which provides an allowance of 4GB of data for $45 a month, with a $10/GB overlimit fee per GB over.

 

Broadcast Lobby Says ‘Spectrum Crisis’ is Fiction; Wireless Data Tsunami Debunked

(Source: JVC)

The National Association of Broadcasters (NAB), a trade association and lobbying group representing many of the nation’s television stations, says claims by wireless carriers of a nationwide spectrum crisis are troubling and counterfactual.  That conclusion comes in a new report issued by the NAB this morning that wants the FCC to keep its hands off UHF broadcast channel spectrum the agency wants to sell off to improve mobile broadband.

The paper, “Solving the Capacity Crunch: Options for Enhancing Data Capacity on Wireless Networks,” written by a former FCC employee, suggests claims by wireless carriers that they will “run out” of frequencies to serve America’s growing interest in wireless services are simply overblown.

Many wireless companies own spectrum they are not using, the report argues, and other licensed users are holding onto spectrum without using it either, hoping to make a killing selling it off at enormous profits in the future.  Besides, the federal government holds the largest amount of underutilized spectrum around — frequencies that could easily be allocated to wireless use without further reducing the size of the UHF broadcast TV band.

Many of the ideas in the NAB report emphasize the need for carriers to deploy innovative technology solutions to increase the efficiency of the spectrum they are already using.  Those ideas include additional cell towers to split traffic loads into smaller regional areas, and improving on network channel-bonding, caching, and intelligent network protocols.

But the NAB report has some obvious weak spots the wireless industry will likely exploit — notably their recommendations that seek a reduction in wireless traffic — ideas that would suggest there is not enough spectrum to handle every user.  Among those recommendations:

  • Implementing Internet Overcharging schemes like “fair use” policies and consumption-based pricing to discourage use;
  • Migrating voice traffic to Internet Protocol;
  • Migrating data traffic to a prolific network of “femtocells” — mini antennas that provide 3G service inside buildings, but deliver that traffic over home or business wired broadband connections;
  • Offering wider access to Wi-Fi networks in public areas;
  • Encouraging the development of bandwidth sensitive devices and applications.

The National Broadband Plan’s conclusion of a spectrum shortage is based on little more than a wish list by wireless carriers, says the paper. Its author, Uzoma Onyeije, cites contradictory statements by high-ranking corporate officials to show the Plan’s calls for making 500MHz of spectrum available for broadband in ten years is a gross overestimate of the actual need.

“There is no denying that the corporate imperative of mobile wireless carriers is to obtain as much spectrum as they can,” Onyeije wrote. “However, the fact that wireless carriers cannot find a unified voice on the amount and timing of their spectrum needs suggests that this advocacy is more strategic gamesmanship than factual reality.”

The NAB has heavily lobbied Washington officials on the issue of spectrum because their members — broadcast television stations — are facing the loss of up to 120MHz of what’s left of the UHF dial, already shrinking because of earlier reallocations.  The FCC proposal would resize the UHF dial to channels 14-30 — 16 channels.  In crowded television markets like Los Angeles, up to 16 stations would be forced to sign-off the public airwaves for good, because there would be insufficient space to allow them to continue a broadcast signal.  Instead, the FCC proposes they deliver their signal over pay television providers like cable or telco-provided IPTV.  Or they could always stream over the Internet.  But that would mean the decline of free, over the air television in this country.

Considering the millions of dollars many stations are worth, it’s no surprise broadcasters are howling over the proposal.

Onyeije’s report suggests AT&T and Verizon, among others, are grabbing whatever valuable spectrum they can get their hands on.  What they don’t use, they’ll “warehouse” for claimed future use.  By locking up unused spectrum, potential competitors can’t use it.  The proof, Onyeije writes, is found when comparing claims by the wireless industry with the FCC’s own independent research:

AT&T predicts 8-10 times of data growth between 2010 and 2015 and T-Mobile forecasts that data will have 10 times of growth in 5 years. Yet, the Commission’s assessment that 275MHz of spectrum is needed to meet mobile data demand is premised on data growth of 35 times between 2009 and 2014.

The Data Tsunami Debunked

Some providers are sitting on spectrum they already own.

The NAB also takes to task the “evidence” many providers use to claim the zettabyte era is at hand, where a veritable exaflood of data will force America into a widespread data brownout if more capacity isn’t immediately made available.

[…] The [industry claims rely] on suspect data. In arriving at its conclusion, OBI Technical Paper No. 6 relies heavily on forecast data from Cisco that is both wildly optimistic about data growth and unscientific. In a blog entry entitled, Should a Sales Brochure Underlie US Spectrum Policy?, Steven Crowley states that “[t]here is overlap between the people who prepare the forecast and the people responsible for marketing Cisco’s line of core-network hardware to service providers. The forecast is used to help sell that hardware. Put simply, it’s a sales brochure.”

Onyeije takes apart the oft-repeated claim that a data explosion will be unyielding, unrelenting, and will be the wireless industry’s biggest challenge for years to come.  It also speaks to issues about broadband use in general:

In particular, the paper appears to be premised on the highly suspect assumption that the high demand curve for mobile data will not slow. While smartphone growth is significantly increasing now, it will no doubt plateau and slow. It has been widely accepted for decades that the process of technological adoption over time is typically illustrated as a classic normal distribution or “bell curve” where a phase of rapid adoption ends in slowed adoption as the product matures or new technologies emerge.

As recently reported, Cisco now projects that U.S. mobile growth will drop by more than half by 2015. As Dave Burstein, Editor of DSL Prime, explains: “The growth is clearly not exponential.”  Mr. Burstein went on to say “Every CFO and engineer has to plan carefully for the network upgrades needed, but the numbers certainly don’t suggest a ‘crisis.’” Jon Healey of the Los Angeles Times Editorial Board similarly explains that “Much of the growth in the demand for bandwidth has come from two parallel forces: a new type of smartphone (epitomized by the iPhone) encourages people to make more use of the mobile Web, and more people are switching from conventional mobile phones to these new smartphones. Once everyone has an iPhone, an Android phone or the equivalent, much of the growth goes away.” AP Technology writer Peter Svensson echoes this concern and explains “AT&T’s own figures indicate that growth is slowing down now that smartphones are already in many hands.” Thus, the assumption that data demand will continue to grow unabated is deeply flawed.

Internet Overcharging is About Rationing and Reducing Use

Although the NAB favors Internet Overcharging to drive down demand for use, Onyeije’s report inadvertently provides additional evidence to the forces that oppose data caps, meters, and speed throttles: they are designed to monetize usage while driving it down at the same time:

While unlimited data plans on mobile phones were once the standard, there is now more focus on using pricing as a network management tool. As AT&T Operations President John Stankey put it, “I don’t think you can have an unlimited model forever with a scarce resource. More people get drunk at an open bar than a cash bar.”  In the past year, AT&T and Virgin Mobile abandoned unlimited data plans. In 2010, T-Mobile announced that it would employ data throttling and slow the download speeds of customers that use more than five GB of data each month. And Bloomberg reported on March 1, 2011 that “Verizon Communications Inc. will stop offering unlimited data plans for Apple Inc.’s iPhone as soon as this summer and switch to a tiered pricing offering that can generate more revenue and hold the heaviest users in check.” Usage-based smartphone data plans substantially reduce per-user data traffic. As a result, data growth is likely to slow over time. And companies, including Cisco, are marketing products to carriers to help make tiered data plans easier to implement and help carriers “increase the monetization of their networks.”

Verizon’s Discount DSL Arrives: $14.99 up to 1Mbps/$29.99 up to 15Mbps

Phillip Dampier April 18, 2011 Broadband Speed, Competition, Data Caps, Rural Broadband, Verizon Comments Off on Verizon’s Discount DSL Arrives: $14.99 up to 1Mbps/$29.99 up to 15Mbps

Source: The ConsumeristIt has been some time since major carriers like Verizon have promoted “unlimited use” plans for broadband.  Not too many years ago, providers used “unlimited” as a major selling point for those looking to escape slower, time-limited, dial-up access.  Today, Verizon is back pitching unlimited DSL at prices as low as $14.99 per month, if you still happen to have your Verizon landline.

Verizon’s DSL pricing changes include two new price tiers for current landline customers and for those who don’t want landline service.  No annual plan contracts are required, and prices are good for one year.

For Verizon landline customers:
500 Kbps to 1.0 Mbps – $19.99 ($14.99 when ordered online)
Either 1.1-3 Mbps, 3.1-7 Mbps or 7.1-15 Mbps (speed level will depend on line quality) – $34.99 ($29.99 when ordered online)

For those who only want broadband service, prices are considerably higher:
500 Kbps to 1.0 Mbps – $29.99 ($24.99 when ordered online)
Either 1.1-3 Mbps, 3.1-7 Mbps or 7.1-15 Mbps (speed level will depend on line quality) – $44.99 ($39.99 when ordered online)

Verizon really wants customers to order service online, and will throw in a free wireless router when you do.  Activation and shipping charges may apply.  Customers also get free access at Verizon Wi-Fi locations.

Verizon is pitching these services to customers who don’t want to deal with “clogged networks or exceeding monthly dial-up time limits.”

These prices are similar to discounts AT&T offered its DSL customers last year.  It’s an effort to maintain revenue and attract price-sensitive rural holdouts who avoid more expensive broadband plans.  Verizon simultaneously announced a new pseudo-“triple play” package for areas without its FiOS fiber to the home service that uses Verizon’s network for phone and broadband service, and DirecTV for television.

“We’ve enhanced the value and simplified our HSI bundles by pricing them aggressively and removing any contract requirements and early termination fees for Verizon services going forward,” said Eric Bruno, Verizon vice president of product management.  “With these refinements, our High Speed Internet service offers the best value in broadband.”

Bruno forgets when adding new DirecTV services to a Verizon phone and broadband bundle, a two-year agreement and early cancellation fees with the satellite company will apply.

Customers contemplating service who disconnected their Verizon landline can sign up for Verizon’s least expensive landline service — the one with no local calling allowance.  Outgoing calls are billed on a per-call basis in most areas, and the monthly charge for the service can be under $10, depending on the size of your calling area.

Time Warner’s iPad App Lawsuitarama: Every Day Brings a Whole New Channel Lineup

Phillip Dampier April 12, 2011 Consumer News, Online Video 1 Comment

iPad Owners:  Don’t get too comfortable with the channel lineup on Time Warner Cable’s free app for watching streamed HD video of some of your favorite cable networks.  What you see today may be gone tomorrow (or replaced by something else.)

Time Warner Cable’s ongoing effort to implement their TV Everywhere-vision have run headlong into a legal quagmire as some content owners object to the new service.

Back in March when the app first appeared, the cable company was offering a few dozen channels of national cable feeds, with a heavy emphasis on news and mainstream cable networks.  But then Viacom, News Corp., and Discovery Communications protested, claiming the cable operator had not negotiated streaming rights for their networks.  Viacom and Time Warner Cable are currently suing one another over the matter.

Although some programmers use the excuse streamed video could reach “unauthorized viewers who do not have a cable subscription,” viewing restrictions imposed by Time Warner Cable makes that unlikely.  The cable operator requires viewers to watch from a Time Warner Cable Wi-Fi broadband connection.  Wi-Fi hotspots don’t work; neither does access from 3G or 4G mobile broadband networks.  The cable company says that restriction is by design.

“We believe that the location inside the home grants us the rights, provided the method of delivery is over a traditional cable network which is exactly what we’re doing,” Time Warner Cable’s Alex Dudley told NY1, Time Warner’s 24-hour news channel in New York City. “This is not programming delivered over the Internet; this is delivered over our network just like your cable television is delivered, and then to your Wi-Fi router where it reaches your iPad.”

So it is really about money.  Programmers want extra compensation from the cable company for streaming their content, and the cable company doesn’t want to pay extra.

While negotiators and the courts untangle the mess, the cable operator has been adding some channels while deleting others.  The big losers: Animal Planet, Black Entertainment Television, Country Music Television, Comedy Central, Discovery Channel, FX, MTV, National Geographic, Nickelodeon, Spike, TLC and VH1 — are all currently off the lineup.

The winners: C-SPAN, which gets all three of its channels streamed.  A variety of other “enlightened” (Time Warner Cable’s words) cable networks have given the green light to be a part of the project.  Recently added: AMC, Bio, Bloomberg, CNBC World, Chiller, Current, Disney XD, ESPN News, G4, Golf Channel, History International, HSN, IFC, Jewelry TV, Lifetime, NY1, Oxygen, QVC, Reelz, Sleuth, Soap Channel, Style, and Tru TV.  (In New York City, Galavision, History en Español, PBS Kids Sprout, and We are also included.)

For channels like Bio, Chiller, Current, and Reelz — buried in Digital Channel Siberia on the cable dial only to be found by the most ardent channel surfers — getting a prominent place on an app with just a few dozen channels competing for viewers is exposure gold.

We’ve tested the app here at STC HQ and found the picture quality and responsiveness to be excellent.  Channel changing is nearly as fast on the app as it is on our set top box — quite an accomplishment.  But the restrictions imposed by Time Warner really limit the app’s usefulness.  After all, if you want to watch television at home, why reach for an iPad when your television remote control is nearby.  But for those without digital cable boxes, or who want to wander around the house while watching, Time Warner’s app is useful, and better yet — free to those who already subscribe to cable television.

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