The village of Ogden, Ill., no longer has an official website. Comcast deleted it without warning.

Like many of America’s smallest towns and villages, Ogden relies on web space from its Internet Service Provider to host the community government’s website.

Except, as Mayor Jack Reiner reports, Comcast no longer supports business or government websites hosted through a broadband account and it simply disappeared one day.

The village is now attempting to reconstruct the site and considering the cost of alternative providers.

The shutdown of non-essential government services that began early this morning apparently also applies to non-human digital data at the Federal Communications Commission, because employees heading home on furlough from the federal agency brought down the agency’s website on the way out the door and replaced it with a basic page that looks straight out of 1986:

The melodramatic response to the impasse in Washington was not repeated by most other federal agencies.

The web site for the EPA is still up and running with a subtle banner indicating it would not be updated until the shutdown was resolved. The same is true at the Department of Education, the Department of the Treasury, the EEOC, HHS, and the Department of Labor, to name a few.

Even the government-funded Voice of America, Radio Free Europe-Radio Liberty, Radio Free Asia, Radio/TV Marti, and Radio Sawa are all soldiering on, despite the loss of about 60 percent of the staff at the Broadcasting Board of Governors.

But VOA News did outsource its editorial column on student issues to China. A Chinese student studying in the United States compared the U.S. government’s financial-related actions in Washington with those in Beijing.

Instead of worrying about contacting the FCC or other government agencies in an emergency, we suggest you instead use the contact form on this website. As America saw last week, he has plenty of time to spare.

'Hurricane Verizon' blows more money out of customers' pockets.

Verizon Communications customers who use the ISP’s personal storage space for running small personal websites have run into a problem: Verizon has banned customers using FTP to manage and update those pages.

Customers are being told the file transfer protocol has been suspended for “security reasons,” but those sobering concerns magically disappear if you agree to pay Verizon an additional $6-10 a month for a “pro hosting plan,” which restores FTP access.

Even more irritating, Verizon customers already pay the company $20 a year for 100MB of space that used to be manageable by FTP, but no more.

“Verizon claims they sent an e-mail notifying me they were shutting off FTP access on Aug. 21, but I never received it,” says Jim Elger, a Verizon DSL customer in Watertown, N.Y.  “I discovered this over the weekend when I couldn’t connect to their FTP server any longer.”

Elger thought Hurricane Irene might have been responsible, but now blames ‘Hurricane Verizon’ for trying to suck more money from his wallet.

“It’s bad enough we pay $20 for what many ISP’s include for free, but now that is rendered money blown out the door because the company wants you to pay for an ‘upgraded’ plan just to update your website,” Elger says.  “There are people in Verizon’s forums who can’t even capture what is already online to move their content somewhere else.”

Elger called Verizon and was also told the change was implemented for security reasons, an explanation he questions.

“How does the security problem go away when you hand over another six dollars a month?”

This device brought a Texas data center to its knees this morning.

We started getting complaints about site slowdowns and the unavailability of our multimedia content on Stop the Cap! earlier this morning, and the complaints grew as the morning wore on.  Attempts to access certain content here brought error messages or slow load times, when the content loaded at all.

We finally received an explanation early this afternoon that explains it all: the data center providing service for this website (and thousands more) was suffering from a virtual onslaught — an online flash mob of eager buyers trying to pound a certain online retailer for the now-deeply-discounted, and very-discontinued HP WebOS-based TouchPad.  Originally selling for $400 and up, HP on Friday announced they were slashing prices on their entire inventory to as low as $99 for a 9.7″ 16GB tablet they originally hoped would compete with Apple’s iPad.

At $99, it does now, as tens of thousands of customers poured online in search of one, creating a tidal wave of traffic that brought HP’s own website, and those run by several major online retailers, to their knees.  We (and other websites in the same data center) were collateral damage, until merchandise stocks were depleted and the mob moved on (most are now parked on deal sites like Slickdeals, in the tens of thousands, waiting for the next merchant to post the new sales price while avoiding doing their day jobs.)

HP’s phenomenal sales over this past weekend proves one time-honored truth.  If you cut prices in a battered economy, customers will come, even for a tablet running the Rodney Dangerfield of operating systems — WebOS — that gets very little respect (ask Palm how WebOS worked for them).

If only certain telecommunications companies learned the lesson: charging less can, and often does equal more customers.

Customers who flee Bell Canada’s products and services for lower prices and less abusive Internet Overcharging are being encouraged to visit what Bell internally calls its “customer winback” website.  It’s Bell Canada’s place to extend special pricing and promotional offers to those considering a return to the telephone company.  But Stop the Cap! found the offers less than compelling and some of the company’s claims a real stretch:

There are many reasons to switch to Bell.

Switch to Bell for the most reliable home phone service¹. We’ve made many enhancements and are so confident you’ll enjoy our services, they come with a complete 30-day satisfaction guarantee, or your money back².  Switching is easy.  You can keep your existing home phone number³ and we’ll take care of the details with your current service provider.

With Bell Home phone you’ll enjoy:

• The most reliable service
• No reconnection fees

Plus, take advantage of savings on more great Bell services for your home.

Bell Internet – Perfect for sharing

• The largest fibre optic network in Canada
• Upload speeds up to 3x faster than cable⁴
• Free Wireless Home Network

Bell Satellite TV- Over 100 HD channels

• Stunning HD picture quality – 10x better than regular cable
• Canada’s best HD PVR⁵ – set and manage recordings from anywhere
• On Demand movies in 1080p HD – the highest quality of any provider

With Bell Install, you get a complete and customized installation at no charge⁶. Sit back, relax and we’ll set everything up for you.

Join the thousands of customers switching to Bell every week and start saving.

With six footnotes to the fine print in as many paragraphs, warning bells begin to ring almost immediately.  Those footnotes can cost customers some real money:

1. Applies to traditional copper-based (excluding fibre-based) wireline telephony; compared to cable telephony and based on continued service during extended power outages at customer’s home.

In other words, Bell phone service is more reliable because it works when the power goes out, unless it’s from Bell’s Fibe TV.  When power drops, your Bell Fibe phone line goes with it.  But if your phone lines are rotten, nothing will save you from a phone service outage, whether you are a wireline or “fibre-based” customer.  By the way, although Fibe is fibre part of the way, it ultimately arrives for most customers on the same copper wire phone line technology you’ve had for decades.

2. Credit offered on service fees for TV, Internet, Home phone (excluding Mobility), and applicable installation, activation or equipment fees; does not apply to usage fees (such as long distance, additional Internet usage capacity, On Demand TV programming). Client must call within 30 days of activation. Conditions apply, see bell.ca/satisfaction.

Among the other terms and conditions not immediately disclosed:

• No refunds will be issued to customers modifying or upgrading any existing Eligible Services;
• Prior to issuing a refund for equipment purchased directly from Bell, the equipment must be returned to Bell in the same condition as when it was purchased, with all original packing materials, manuals, accessories and associated equipment, along with proof of purchase;
• You may claim no more than one (1) refund under the Bell Satisfaction Guarantee in any 12 month period;
• You must be fully compliant with the terms and conditions applicable to your Eligible Services, and
• All accounts for Bell services must be in good standing.

3. Within same local calling area

A no-brainer.

4. Current as of May 1, 2011. Comparison between Bell Fibe Internet 25 (upload up to 7 Mbps) and Rogers Ultimate Internet (upload up to 2 Mbps).

Bell apparently doesn’t think Quebec’s Videotron is worth mentioning.  They upgraded to 3Mbps upload speeds for their highest tiers last February.  Like AT&T’s U-verse, “fiber to the neighborhood” networks simply cannot deliver the fastest download Internet experience that fiber to the home or cable DOCSIS 3 providers can deliver, although the upload speed for Fibe (when you actually achieve 7Mbps) is a nice change from the neutered speeds cable companies provide for “the up side.”  But Bell counts your upload traffic against the usage allowance.

5. Based on a combination of 30-second skip function, 9-day programming guide, expandable recording capacity and remote PVR feature. Additional equipment required.

Additional equipment costs additional money.

6. Conditions apply; see bell.ca/fullinstall for Bell Internet and bell.ca/installationincluded for Bell TV. For Home Phone, available to customers with Home Phone Choice or Complete, or with Unlimited Canada/US long distance plan, or the Bell Bundle; one-time activation fee (up to $55/line) applies, credited on the account before taxes, and additional charges may apply for installation of a new phone jack.

A complete and customized installation “at no charge,” except for that pesky $55 “activation fee” eventually credited on the account (but you still pay GST/PST on the ‘rebated’ amount).  Some of our readers have complained to us that they’ve had to call Bell, sometimes repeatedly, to get that activation fee credited back.  Bell sometimes forgets.

Unfortunately, for too many in suburban and rural Canada, it’s Bell telephone infrastructure or nothing — no cable provider exists to offer a competitive alternative.  They are the company that charges more for less.

Considering Bell is Canada’s number one advocate for Internet Overcharging, you can do better with almost any other provider.  Let Bell know they can “win you back” when they deliver scheme-free service at a fair and reasonable price.  Until then, tell them they can swing alone.