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No More Subsidies on iPhones at Verizon or AT&T: Buy Your Own Phone on a Payment Plan

next edgeAT&T and Verizon Wireless are ditching subsidies for the popular (and expensive) Apple iPhone in favor of straight installment payment plans.

9to5Mac reports Apple has sent a memo to employees outlining major changes in how iPhones will be sold to AT&T and Verizon Wireless customers.

Apple iPhones sold via AT&T and both Apple’s retail and online stores will shift exclusively to AT&T’s Next financing plans this month and end device subsidies. AT&T Next allows customers to buy a device at retail price and pay it off in 20, 24, or 30 installments on their AT&T bill. The primary benefit of the Next plan is it permits customers upgrade to a newer device after 12, 18, or 24 installment payments. For now, customers transitioning away from their existing plan to Next will be able to keep their unlimited AT&T data plan.

iphone6Verizon Wireless is also planning to drop its two-year subsidy programs, perhaps entirely across all devices, as early as the end of this summer. That will force Verizon Wireless customers onto the Edge installment payment program unless they are willing to pay for a device upfront.

But Verizon will tighten the screws even more on iPhone users by blocking the Edge Up feature for Apple phones. Instead of being eligible for an early upgrade after 18 months, Verizon will commit its iPhone customers to a full two-year waiting period or until the phone is completely paid off. Magnanimously, Verizon will let the customer keep the phone after they pay it off completely. It is unclear if Verizon will allow their legacy unlimited data customers to participate in the Edge program without forfeiting their unlimited data plan.

For many customers, this will represent a distinction without much difference. Phone subsidies have always been effectively paid back to the wireless carrier through artificially high service plan rates charged over the length of a two-year contract. The installment payment plan brings the cost of the phone subsidy out into the light where a customer will see (and pay) a separate installment payment for their device instead of having the subsidy’s recovery buried in the price of service. But Verizon has clearly sought constraints on its iPhone customers who aggressively pursue upgrades at the appearance of any new iPhone model. Going forward, they will have to pay off any remaining installments owed on their old phone before upgrading to a new one.

No Patriot Act? Snuggly the NSA Security Spy Bear Might Just End Up Working for Verizon or AT&T

Phillip Dampier June 2, 2015 AT&T, Editorial & Site News, Public Policy & Gov't, Verizon, Video Comments Off on No Patriot Act? Snuggly the NSA Security Spy Bear Might Just End Up Working for Verizon or AT&T

snuggly

[flv]http://www.phillipdampier.com/video/United States of Surveillance.mp4[/flv]

United States of Surveillance: Don’t Worry… We’re Watching You… ALL OF YOU. (2:29)

[flv]http://www.phillipdampier.com/video/Mitch McConnell and Snuggly the Security Bear Beg to Spy.mp4[/flv]

“After tracking your every move and spying lovingly on each and every one of you, I feel like I know you all personally, because I do!”

Is this the end of our domestic spying pal, Snuggly the Security Bear? Most likely not. Snuggly will probably still be in business and up to his usual tricks, he just may have to work with Verizon or AT&T or some kind of NSA-corporate partnership. (1:27)

A Tale of Two Territories: Frontier Plans Upgrades for Newly Ex-Verizon/AT&T Customers While Legacy Areas Suffer

frontier-fast-buffalo-large-2The new CEO of Frontier Communications is promising more fiber to the home service and advanced ADSL2+ and VDSL2 service to dramatically boost Internet speeds… if you happen to live in a Verizon territory Frontier is planning to acquire in Texas, California, or Florida. For Connecticut customers that used to belong to AT&T, Frontier also plans to spend money to further build out AT&T’s U-verse platform to reach more suburban customers not deemed profitable enough to service by AT&T.

For legacy Frontier customers in other states? Frontier plans nothing beyond what it already provides — usually dismally slow DSL.

Speaking to investors during the JP Morgan Global Technology, Media and Telecom Conference, Frontier CEO Daniel McCarthy said upgrades offer the company new earnings opportunities, but a closer analysis reveals those benefits will only reach customers in areas where Verizon and AT&T already did most of the work and spent the money required to build advanced network infrastructure.

Verizon has spent millions upgrading customers in Texas to its FiOS service and has a significant fiber to the home presence in California and Florida. Because fiber infrastructure is already largely in place, Frontier will not have to spend huge sums to build a new network. Instead, it will spend incrementally to expand service to nearby service areas.

Mediocre broadband in upstate New York.

Mediocre broadband in upstate New York.

“The FiOS penetration is much higher, specifically in Texas, but we think there’s a lot of opportunity to drive FiOS penetration in Florida and California,” McCarthy said. “We see that as a big opportunity.”

Fierce Telecom notes Frontier won’t have to make a large investment outside of installing new DSLAMs in remote terminals or local Central Offices to deliver higher speeds over copper. Frontier will likely depend on VDSL2 technology on short copper line lengths in suburban areas and ADSL2+ in rural locations.

“I think in this case it might be replacing some electronics, but it’s not a heavy lift from a construction perspective,” McCarthy said. “By putting in a shelf and next-generation capabilities, whether it’s VDSL, ADSL2+, or all the different flavors you can use to serve the different loop lengths in a market you achieve the ability to bring a fresh product set into an area at a fairly low cost.”

While Frontier is willing to invest money in areas that are easy to upgrade, it has proven itself reluctant to consider major upgrades in its legacy service areas where it acquired traditional copper-based landline networks.

“The new states will clearly have new growth opportunities,” McCarthy said. “In Florida there has been a revival of housing in certain areas and subdivision growth in Texas and California.”

In Connecticut, Frontier will build on the acquired AT&T fiber/copper network with a modest expansion of U-verse.

frontier u-verse“We actually see growth opportunity in Connecticut,” McCarthy said. “As we go through and look at the Connecticut property, one of the things that have been a recent development from a technology perspective allows us to serve lower density parts of the state of Connecticut with U-verse product that was limited by densities and loop lengths in the past.”

Although the company often touts millions in upgrade investments, most legacy service areas see only modest service improvements, while the company continues to score very poor in customer satisfaction, especially in states like West Virginia, Ohio, Pennsylvania and New York. With Frontier’s ongoing focus on newly acquired service areas, long-standing customers in other states are feeling neglected.

In upstate New York, the prevalence of Frontier Communications’ low speed DSL on the company’s legacy copper network has dragged down overall broadband speed ratings to some of the lowest in the country. Frontier territory Rochester, N.Y., in particular, is now among the worst cities in the northeast for overall broadband speed performance, now rated at just 21.42Mbps. The national average is 36.22Mbps. In comparison, Buffalo scores 24.31Mbps, Cleveland: 22.57Mbps, and NYC 55.56Mbps.

Verizon Broadband Customers: Your Security May Have Been Compromised

Phillip Dampier May 14, 2015 Consumer News, Verizon Comments Off on Verizon Broadband Customers: Your Security May Have Been Compromised
Tell me everything about me.

Tell me everything about me. (Image: BuzzFeed)

Since April 22, a website programming error has been responsible for exposing the personal information of up to nine million Verizon broadband customers.

BuzzFeed News reported a vulnerability in Verizon’s account portal allowed anyone capable of spoofing an IP address of a current customer to get instant access to account information and arrange a password reset to take full control of the customer’s account.

BuzzFeed was able to verify the vulnerability with the help of cooperating Verizon customers and immediately notified Verizon about the problem before publishing the story. The vulnerability has since been corrected, but not before three weeks of ‘open access’ to Verizon customer account information to those proficient at manually changing their IP address:

Within a few hours of the tip, and despite having no technical background, with the explicit permission of several Verizon account holders, I was able to convince Verizon customer service to reset an account password, giving me total control of a Verizon account. It was surprisingly easily done.

It took me only two downloads, copy and pasting some information from an email, and a few interactions with Verizon customer support. It was just a matter of following step-by-step instructions. In other words, if you can follow a recipe, you could have probably gotten a Verizon password reset.

[…] These pieces of information — name, telephone numbers, and email — were all I needed (and more frighteningly, all a malicious hacker would have needed) to convince Verizon customer service that I was a customer in need of a password reset.

Even worse, customer support gave me that reset information despite the customer having a security PIN set up.

With that information, a hacker could gain enough personal insight to trick other businesses into giving up additional personal information.

“Once it was brought to our attention, our experts immediately investigated the issue and repaired the error within hours,” a Verizon spokesperson told BuzzFeed. “We appreciate the responsible manner in which Buzzfeed brought this matter to our attention. Addressing issues like this collaboratively is a constructive addition to our continuous actions to safeguard the security of customers’ information.”

Verizon hoped to reassure customers the security damage was minimal, telling BuzzFeed. “We have no reason to believe that any customers were impacted by this, other than those who’s information was used by Buzzfeed. If we discover that any were, we will contact them directly.”

FairPoint CEO Hints the Company is For Sale; Analysts Suspect Frontier Would Be the Logical Buyer

Phillip Dampier May 13, 2015 Audio, Competition, Consumer News, FairPoint, Frontier 2 Comments

fairpoint4Frontier Communications, just hours after passing its first hurdle  — from the Federal Trade Commission — to go ahead with its proposed $10.54 billion acquisition of Verizon’s wireline assets in California, Florida and Texas, is already being discussed as the most likely buyer of FairPoint Communications, which serves former Verizon customers in the northern New England states of Vermont, New Hampshire and Maine.

Wall Street is turning up the pressure on FairPoint to sell its money-losing operation to a larger company that could use economy of scale to rescue a business that has already declared bankruptcy once and lost over $136 million last year. FairPoint also recently settled an ongoing dispute with its unionized workforce which makes the company a more likely takeover target.

FairPoint CEO Paul Sunu put out the for-sale sign during last week’s first quarter earnings conference call, admitting to investors FairPoint is considering mergers and acquisitions as a seller or buyer as part of the company’s overall strategy.

Barry Sine, a telecom analyst with Drexel Hamilton, said the company’s 18,000 mile fiber optic network across the three states it serves is the crown jewel of FairPoint and would be a valuable addition to a larger phone company’s portfolio. FairPoint continues to rapidly lose residential customers as they switch to cellular phones, cable company phone service, or broadband-powered Voice over IP services like Ooma. But FairPoint is picking up customers in the commercial sector, including wireless carriers seeking cell tower backhaul connections, hospitals, and other institutions using FairPoint’s fiber network.

Frontier, headquartered in Stamford, Conn., already has substantial assets in the northeast, including AT&T’s former service area in Connecticut. Picking up northern New England would not be much of a challenge for a company already serving 28 states with more than 17,000 employees and could soon pick up millions of new customers in the south.

Vermont Public Radio reports troubled FairPoint Communications, which serves customers in northern New England originally serviced by Verizon, is likely up for sale and could be acquired by a company like Frontier Communications by 2017. (2:54)

You must remain on this page to hear the clip, or you can download the clip and listen later.

frontier frankWith Frontier’s attention currently occupied by its latest Verizon transaction, analysts do not expect to see a deal with FairPoint struck before 2017. That could allow Frontier’s rivals — CenturyLink and Windstream to approach FairPoint first. But neither of those two companies have recently been active acquiring new landline service areas.

Many of FairPoint’s largest shareholders purchased defaulted bonds when FairPoint went bankrupt, and hope to rack up a substantial return when FairPoint is sold to a larger company.

Frontier has a better record of working well with unionized workers than FairPoint, so it was no surprise the unions representing FairPoint workers are not upset with the news the company could be sold.

A spokesman for the International Brotherhood of Electrical Workers in Vermont told Vermont Public Radio the union is aware of speculation about a future sale of the company and would welcome the opportunity to be a partner with “a more successful business” than FairPoint.

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