Verizon Wireless sees enormous new revenue opportunities in the “machine to machine” applications business, using its LTE 4G wireless network to exchange data between you and the companies you do business with.

Fran Shammo, Verizon’s chief financial officer, noted that State Farm Insurance is just one example where your wireless carrier and insurance company will quietly collect data about your driving habits based on the car seat law in california and share the information for marketing purposes and to micromanage your driving insurance rates based on your real driving habits.

State Farm Insurance recently signed an agreement with Verizon subsidiary Hughes Telematics, which today embeds microchips into vehicles that can communicate over Verizon’s nationwide wireless network. In the near future, State Farm Insurance customers’ driving habits will be automatically tracked by Verizon Wireless with certain data shared with the insurance company to personalize your auto insurance rates.

Shammo

“If you know the car insurance industry today, they do everything based on actuarial studies and make you pay based on your driving habits, charging a premium specific to your driving,” Shammo told investors at the Oppenheimer 16th Annual Technology, Internet & Communications Conference. “We will accumulate that data, analyze that, and send that off to State Farm.”

Visit Car’s Cash For Junk Clunkers at 314 S Union Ave #230, Springfield, MO 65802 (417) 263-6523 to avail their cash for cars.

With the contracts signed, State Farm hopes to expand its Drive Safe & Save program nationwide later this year. It will be voluntary, for now, for customers driving OnStar-equipped vehicles from General Motors and Ford’s Sync system. Others can take part with Hughes’ In-Drive tracking device, installed by the customer. Customers choosing In-Drive will have to pay a monthly fee for the device ranging from $5-15 a month.

Verizon Wireless will benefit from tracking information about where customers are, have been, and are likely to go in the future. State Farm will not benefit from that level of precision, however. Verizon will purposely “fuzz” up those details, depicting vehicles only within a 40-mile radius. But State Farm will still know a great deal about your personal driving habits, which can directly affect your insurance premium.

State Farm says its program is primarily intended to deliver discounts to safe drivers (sometimes up to 50 percent off the highest risk category drivers, such as teens), not penalize unsafe ones. But the insurance company does disclose it will increase rates of policyholders caught driving over their selected mileage category or if they are ever tracked driving 80mph or over for any reason, regardless of the posted speed limit.

The amount of the discount is dependent on a number of factors, mostly based on mileage driven, the time of day the vehicle is on the road, and the rate which one accelerates and brakes while driving. But State Farm agents admit other factors can also penalize you. Making a lot of left turns will cut your discount — more accidents occur during those. When that unfortunately happens, you can go to this web-site. How hard of a turn you make also matters – squealing tires and a fast turn will earn a spanking for aggressive driving. Do you often pass other vehicles? That can hurt your discount as well.

Progressive pitches its “Snapshot” drive tracking system.

If you don’t drive the car at all, State Farm will, not surprisingly, praise your driving habits and boost your discount. A car driven under 500 miles a year may get a 30% discount. Drive it close to the annual average of 11,000 miles and your discount plummets to 11%. Long commutes hurt the most. A policyholder driving 16,000 miles a year will only receive 1% off.

Wherever you go, Verizon Wireless and State Farm, among other insurers, will be watching and that bothers some privacy experts.

“It’s a slippery slope,” Paul Stephens, an official with the Privacy Rights Clearinghouse, told the Wall Street Journal. While insurers say they don’t track routes driven, Mr. Stephens fears that as programs expand and get more commonplace, insurers may wind up with “a very detailed log of your whereabouts throughout the day.”

A St. Louis Post-Dispatch reporter joined over 1.4 million other Progressive insurance customers driving with Snapshot — a competing drive tracking system. He concluded it felt like driving with a nanny.

It beeped at me when I braked too hard or floored it up the ramp to Highway 40. Each beep, I knew, was a demerit that could mean a higher insurance quote.

Like some other programs, Progressive lets you keep track of your performance on its website, measuring your braking, acceleration and mileage. It grades you as excellent, good or “opportunity,” which is a nice way of saying “no discount for you, bub.” It also awards little online merit badges. I got one for “alien abduction,” since I left town and didn’t drive for a week. When I finished the tryout, the system offered me an initial 12 percent discount from Progressive’s normal rate. I’m considering this device.

Privacy experts also caution that those refusing to install the currently voluntary drive tracking systems may eventually be lumped into high risk driving pools because insurers may conclude those drivers have something to hide.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/Progressive Snapshot 8-13.flv[/flv]

Progressive’s omnipresent spokesperson “Flo” introduces drivers to Snapshot, the insurance company’s driver tracking system. (1 minute)

“You can see who is defensive and who is aggressive,” said Richard Hutchinson, Progressive’s general manager for usage-based insurance. “It gives us very powerful data from an insurance standpoint.”

“If people choose to (sign up for the program), that’s up to them,” said Wisconsin state Sen. Jon Erpenbach (D-Middleton), a longtime privacy advocate. “But I would just caution people to know exactly what they’re getting into.  I have huge privacy concerns (about the program). They are offering a 5 percent discount and I would assume somebody’s rates are going up somewhere else to pay for that.”

Wisconsin-based American Family Insurance takes driver tracking to an even more personal level with its Teen Safe Driver system, which uses DriveCam technology to maintain a comprehensive video and data record of driving habits. If the system detects unsafe driving, a professional driving coach will automatically receive a video file showing the incident, leading to a personal follow-up to discuss the dangerous driving.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/TeenSafe Drivecam 8-13.flv[/flv]

American Family Insurance’s TeenSafe Driver Program uses an in-car camera to watch teen drivers and automatically sends video of incidents to a professional driving coach if an infraction or unsafe driving is detected. Could insurance companies adopt similar technology for adult drivers for on-the-spot rate adjustments in the future? (3 minutes)

Erpenbach

“Armed with this kind of data, an insurance company could eventually theoretically adjust a driver’s insurance rates on the spot, or even notify the policyholder they intend to cancel their insurance,” says Sam Underwood, who feels the insurance industry will soon police more driving infractions than local traffic cops. “While a safe driver may feel they have nothing to hide, their driving details could be subject to disclosure under a criminal or civil subpoena as part of any legal action, driving related or not.”

Ten years ago, privacy experts worried about automated toll collection devices like E-Z Pass being used to track driving habits. Underwood says insurance companies will take that to a whole different level.

“They have a vested interest in reducing insurance claims and payouts and there is probably nothing wrong with that because who wants to be in an accident,” Underwood says. “But under current laws, they are the judge, jury and executioner and can subjectively use this data to set rates as they please. It starts with a tantalizing discount but ends with a compulsory system that will make cell companies like Verizon Wireless a lot of money and let them keep a copy of collected data for who knows what purpose.”

The Wall Street Journal calls the programs “usage based insurance,” priced according to how customers actually drive. But there have been some familiar arguments and “family discussions” that have followed the regular report cards and insurance renewal premiums that arrive after enrolling into the tracking programs:

One day recently, Mr. Scharlau logged onto his State Farm account to learn he so far had earned “A+” grades for left-hand turns and for not topping 80 miles per hour, but only “B+” for braking, acceleration and time of day his Expedition was on the road. Mr. Scharlau said he and his wife now find themselves chatting “about our own driving and what we see around us: ‘Oops, did we just lose points?'”

Shammo says Verizon Wireless is just beginning to profit from this type of machine to machine application. It has well-positioned itself with the acquisition of Hughes Telematics, which develops chipsets that makes it simple to move data over Verizon’s wireless network. Shammo admits it costs just pennies on the dollar to transport information from applications like drive tracking devices. But Verizon isn’t satisfied just charging for data traffic. The real earnings come from processing the data Verizon collects, analyzes and transmits back to clients like State Farm.

“If you then take the next step, though, the value is really in the data in the cloud and how you can utilize data to do the analytics behind that,” Shammo said. “If you look at Hughes Telematics and what they are doing […], it’s not the transport through Verizon Wireless that really creates the average revenue per user increment on that machine to machine [traffic]. It’s all the other analytics behind that. The ARPU on that is $20 to $30 higher than what it would be on a machine-to-machine type application for just transport.”

Verizon Wireless considers machine to machine traffic still in its infancy and primed for more profits. That worries people like Sen. Erpenbach who wonders where it will all end.

“If I’m State Farm, sure, I want to know about any driving habit of my policyholders,” he said. “I would also love to know, if I’m State Farm, what everybody does in their houses (for home insurance purposes). And I’m sure health companies would love to see people’s grocery lists.”

Phillip “Every other 2008 spectrum bidder except U.S. Cellular has since sold its winnings to AT&T or Verizon Wireless or has never provided competitive service” Dampier

AT&T is unhappy with a proposal from a wireless competitor it originally tried to buy in 2011 that would offer smaller competitors a more realistic chance of winning favored 600MHz spectrum vacated by UHF television stations at a forthcoming FCC auction.

T-Mobile’s “Dynamic Market Rule” proposal would establish a cap on the amount of spectrum market leaders AT&T and Verizon Wireless, flush with financial resources for the auction, could win.

“Imposing modest constraints on excessive low-band spectrum aggregation will promote competition, increase consumer choice, encourage innovation, and accelerate broadband deployment,” T-Mobile offered in its proposal to the FCC.

Without some limits, wireless competitors Sprint and T-Mobile, among other smaller carriers, could find themselves outbid for the prime spectrum, well-suited for penetrating buildings and requiring a smaller network of cell towers to deliver blanket coverage.

In a public policy blog post today, AT&T argues T-Mobile is behind the times and its proposal is unfair and unworkable:

First, the purported advantage of low band spectrum – that it allows more coverage and better building penetration with fewer cell sites – has been overtaken by marketplace realities under which capacity not coverage drives network deployment.  Carriers deploying low band and high band spectrum alike must squeeze as many cell sites as they can into their networks to meet exploding demand for data services.  Second, to the extent this is less the case in rural areas, those areas are not spectrum-constrained and the lower cost of building out low band spectrum in such areas is offset by the higher cost of the spectrum itself.

[…] But this is not the only point that should concern policymakers.  Such caps will also suppress auction revenues, potentially to the point of auction failure, ultimately reducing the amount of spectrum freed up for mobile broadband use and undermining the auction’s ability to meet critical statutory goals.

[…] Even if T-Mobile’s proposal did not result in complete auction failure, its proposed caps would suppress auction revenues, reducing the amount of spectrum freed up for mobile broadband use as well as funds generated for FirstNet and to pay down the national debt.  That is because strict limits on participation by otherwise qualified bidders will make the auction less competitive and will yield less revenue.  Indeed, if T-Mobile’s proposed spectrum cap was strictly enforced, Verizon estimates it would be barred from bidding in 7 of the top 10 markets.  AT&T would face similar bidding limitations, as noted in our filing.

AT&T suggests the last major auction in 2008 attracted 214 qualified bidders and 101 bidders won licenses, including carriers of all sizes and new entrants.

But an analysis by Stop the Cap! shows the breakaway winners of the 2008 auction were none other than AT&T and Verizon Wireless, which paid a combined $16.3 billion of the total $19.592 billion raised. For that money, they acquired:

• Block A – Verizon Wireless and U.S. Cellular both bought 25 licenses each. In this block, Verizon targeted urban areas, while U.S. Cellular bought licenses primarily in the northern part of the U.S., where it provides regional cellular service. Cavalier Telephone and CenturyTel also bought 23 and 21 licenses, respectively. Cavalier Telephone is now wholly owned by Windstream, which does not provide cell service and was selling its 700MHz spectrum to none other than AT&T. So is CenturyLink (formerly CenturyTel).

• Block B – AT&T Mobility was the biggest buyer in the B block, with 227 licenses totaling $6.6 billion. U.S. Cellular and Verizon bought 127 and 77 licenses, respectively. AT&T Mobility and Verizon Wireless bought licenses around the country, while U.S. Cellular continued with its strategy to buy licenses in its home network northern regions.

• Block C – Of the 10 licenses in the C Block, Verizon Wireless bought the 7 that cover the contiguous 48 states (and Hawaii). Those seven licenses cost Verizon roughly $4.7 billion. Of the other three, Triad Communications — a wireless spectrum speculator — bought the two covering Alaska, Puerto Rico and the U.S. Virgin Islands through its Triad 700, LLC investor partnership, while Small Ventures USA, L.P. bought the one covering the Gulf of Mexico. Triad 700, LLC sold its spectrum last fall to AT&T while Small Ventures USA sold theirs to Verizon Wireless.

• Block E – EchoStar spent $711 million to buy 168 of the 176 available Block E licenses. This block, made up of unpaired spectrum, will likely be used to stream television shows. Qualcomm also bought 5 licenses. Neither company has used its spectrum to offer any services five years after the auction ended.

So much for improving the competitive landscape of wireless. Other than U.S. Cellular, which is rumored to be on AT&T and Verizon Wireless’ acquisitions wish list, every auction winner has either sold its spectrum to the wireless giants or has done nothing with it.

If “highest bidder wins”-rules apply at the forthcoming auction, expect more of the same.

AT&T and Verizon Wireless have significant financial resources to outbid Sprint, T-Mobile and smaller carriers and will likely win the bulk of the available spectrum whether they actually need it or not. Smaller victories may be won by smaller competitors, but only in rural areas and sections of the country disfavored by the largest two.

Verizon Voice Link

The New York State Public Service Commission has announced it will hold public hearings in Ocean Beach in Suffolk County, N.Y. to hear from angry Fire Island residents and others about their evaluation of Verizon’s controversial wireless landline replacement Voice Link, which Verizon hopes to eventually install in rural areas across its operating territories.

“Verizon needs to stop lying,” said Fire Island resident Debi May who lost phone service last fall after Hurricane Sandy damaged the local network. “Don’t tell me you can’t fix my landline service. Tell me you won’t.”

She is one of hundreds of Fire Island residents spending the summer without landline service, relying on spotty cellular service, or using Verizon’s wireless landline alternative Voice Link, which many say simply does not work as advertised. In July, the CWA asserted Verizon is trying to introduce Voice Link in upstate New York, including in the Catskills and in and around Watertown and Buffalo.

“I’ve been on the phone with Verizon all day,” Jason Little, owner of the popular Fire Island haunt Bocce Beach tells The Village Voice. The restaurant’s phone line and DSL service is down again. Just like last week. And three weeks before that. Like always, Verizon’s customer service representatives engage in the futility of scheduling a service call that will never actually happen. Verizon doesn’t bother to show up in this section of Fire Island anymore, reports Little.

“They never come,” he says. So he sits and waits for the service to work its way back on its own — the result of damaged infrastructure Verizon refuses to repair any longer. Until it does, accepting credit cards is a big problem for Little.

It’s the same story down the street at the beachwear boutique A Summer Place. Instead of showing customers the latest summer fashions, owner Roberta Smith struggles her away around Verizon’s abandonment of landline service. She even purchased the recommended wireless credit card machine to process transactions, but that only works as well as Verizon Wireless’ service on the island, which can vary depending on location and traffic demands.

Smith tells the newspaper at least half the time, Verizon’s wireless network is so slow the machine stops working. If she can’t reach the credit card authorization center over a crackly, zero bar Verizon Wireless cell phone, the customer might walk, abandoning the sale.

National Public Radio reports Verizon’s efforts to abandon landline service on Fire Island and in certain New Jersey communities is just the first step towards retiring rural landline service in high cost areas. But does Verizon Voice Link actually work? Local residents say it doesn’t work well enough. NPR allows listeners to hear the sound quality of Voice Link for themselves. (5 minutes)
You must remain on this page to hear the clip, or you can download the clip and listen later.

Verizon’s decision is making life hard for Fire Island’s small businesses.

The Village Voice notes Verizon CEO Lowell McAdam didn’t make the decision to scrap rural copper wire landline service to improve things for customers. He did it for the company.

“The decision wasn’t motivated by customer demand so much as McAdam’s interest in increasing Verizon’s profit margins,” the Voice writes.

Tom Maguire, Verizon’s point man for Voice Link, has not endeared himself with local residents by suggesting Fire Island shoppers should get around the credit card problem by bringing cash.

“Remember what happened to Marie Antoinette when she said ‘let them eat cake’,” suggested one.

For some customers who appreciate the phone company’s cost arguments, Verizon’s wireless alternative wouldn’t be so bad if it didn’t work so bad.

“It has all the problems of a cellphone system, but none of the advantages,” Pat Briody, a homeowner on Fire Island for 40 years told NPR News.

“I don’t think there’s anyone who will tell you Voice Link is better than the copper wire,” says Steve Kunreuther, treasurer of the Saltaire Yacht Club.

Jean Ufer says her husbands’ pacemaker depends on landline service to report in on his medical condition.

“Voice Link doesn’t work here,” reports resident Jean Ufer, whose husband depends on a pacemaker that must “check in” with medical staff over a landline the Ufer family no longer has. “It constantly breaks down. Everybody who has it hates it. You can’t do faxes. You can’t do the medical stuff you need. We need what we had back.”

Residents who depended on unlimited broadband access from Verizon’s DSL service are being bill-shocked by Verizon’s only broadband replacement option – expensive 4G wireless hotspot service from Verizon Wireless.

Small business owner Alessandro Anderes-Bologna used to have DSL service from Verizon until Hurricane Sandy obliterated Verizon’s infrastructure across parts of the western half of Fire Island. Today he relies on what he calls poor service from Verizon Wireless’ 4G LTE network, which he claims is hopelessly overloaded because of tourist traffic and insufficient capacity. But more impressive are Anderes-Bologna’s estimates of what Verizon Wireless wants to charge him for substandard wireless broadband.

“My bill with Verizon Wireless would probably be in the range of $700-800 a month,” Anderes-Bologna said. That is considerably higher than the $29.99 a month Verizon typically charges for its fastest unlimited DSL option on Fire Island.

Despite the enormous difference in price, Verizon’s Maguire has no problems with Verizon Wireless’ prices for its virtual broadband monopoly on the landline-less sections of the island.

“It’s a closed community,” he says. “It’s the quintessential marketplace where you get to charge what the market will bear, so all the shops get to charge whatever they want.” And that’s exactly what Verizon is doing.

WCBS Radio reports Verizon is introducing Voice Link in certain barrier island communities in New Jersey. But the service lacks important features landline users have been long accustomed to having. (1 minute)
You must remain on this page to hear the clip, or you can download the clip and listen later.

In nearby New Jersey, Verizon’s efforts to introduce Voice Link has met with resistance from consumer groups, the state’s utility regulator, and the Rate Counsel. Over 1,400 customers on barrier island communities like Bay Head, Brick, and Mantoloking cannot get Verizon DSL or landline service any longer because Verizon refuses to repair damaged landlines.

Tom Maguire

“The New Jersey coast has been battered enough,” said Douglas Johnston, AARP New Jersey’s manager of advocacy. “The last thing we need is second-class phone service at the Shore. We are concerned that approval of Verizon’s plans could further the gap between the telecommunications ‘haves’ and ‘have-nots’ and could create an incentive for Verizon to neglect the maintenance and repair of its landline phone network in New Jersey.”

In some cases, Verizon has told customers they can get landline phone service from Comcast, a competitor, instead.

State consumer advocates note that other utilities including cable operators have undertaken repair, replacement, and restoration of facilities in both New York and New Jersey without the challenges Verizon claims it has.

“Only Verizon, without evidentiary support, is seeking to jettison its obligations to provide safe, proper and adequate service to the public,” wrote the New Jersey Rate Counsel in a filing with the Federal Communications Commission.

New York Senator Phil Boyle, who represents Fire Island residents, is hosting a town hall meeting tonight to discuss the move by Verizon to replace copper-wire phone lines on Fire Island with Voice Link. The meeting will be held at the Ocean Beach Community House in Ocean Beach from 5-7pm.

The New York State Public Service Commission will be at the same location Saturday, Aug. 24 starting at noon for a public statement hearing to hear from customers about how Verizon Voice Link is working for them.

It is not necessary to make an appointment in advance or to present written material to speak at the public statement hearing. Anyone with a view about Voice Link, whether they live on the island or not are welcome to attend. Speakers will be called after completing a card requesting time to speak. Disabled persons requiring special accommodations may place a collect call to the Department of Public Service’s Human Resources Management Office at (518) 474-2520 as soon as possible. TDD users may request a sign language interpreter by placing a call through the New York Relay Service at 711 to reach the Department of Public Service’s Human Resource Office at the previously mentioned number.

Fire Island

Those who cannot attend in person at the Community House, 157-164 Bay Walk, Ocean Beach can send comments about Voice Link to the PSC online, by phone, or through the mail.

• E:Mail: [email protected]
• U.S. Mail: Secretary, Public Service Commission, Three Empire State Plaza, Albany, New York 12223-1350
• 24 Hour Toll-Free Opinion Line (N.Y. residents only): 1-800-335-2120

Your comments should refer to “Case 13-C-0197 – Voice Link on Fire Island.” All comments are requested by Sept. 13, 2013. Comments will become part of the record considered by the Commission and will be published online and accessible by clicking on the “Public Comments” tab.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/Al Jazeera US islanders battle telecom giant 8-13-13.flv[/flv]

Al Jazeera reports Fire Island residents are fighting to keep their landlines, especially after having bad experiences with Verizon Voice Link. (3 minutes)

A Samsung femtocell offered by Verizon Wireless.

The wireless industry’s push to offload wireless traffic to microcells and other short-range femtocell base stations has opened the door for hackers to intercept voice calls, SMS text messages and collect enough identifying information to clone your phone.

Researchers from iSec Partners demonstrated femtocell vulnerability last month at the Black Hat conference in Las Vegas, successfully recording phone calls, messages, and even certain web traffic using a compromised $250 Samsung “network extender” sold to consumers by Verizon Wireless.

Once anyone gets within 15-20 feet of a femtocell using compatible network technology (CDMA or GSM), their device will automatically attempt to connect and stay connected to a potentially rogue cell signal repeater as long as the person remains within 50 feet of the base station. Many phone owners will never know their phone has been compromised.

“Your phone will associate to a femtocell without your knowledge,” said Doug DePerry from iSEC Partners. “This is not like joining a Wi-Fi network. You don’t have a choice. You might be connected to ours right now.”

During the demonstration, the presenters were able to record both sides of phone conversations and compromise the security of Apple’s iMessage service. All that was required was to trick Apple’s encrypted messaging service to default to exchanging messages by plain text SMS. Phones were also successfully cloned by capturing device ID numbers over Verizon’s cell network. Once cloned, when the cloned phone and the original are connected to a femtocell of any kind, at any location, the cloned unit can run up a customer’s phone, text, and data bill.

“Eavesdropping was cool and everything, but impersonation is even cooler,” DePerry said.

Although the very limited range of femtocells make them less useful to track a particular person’s cell phone over any significant distance, installing a compromised femtocell base station in a high traffic area like a restaurant, mall, or entertainment venue could allow hackers to quietly accumulate a large database of phone ID numbers as people pass in and out of range. Those ID numbers could be used to eventually clone a large number of phones.

iSEC Partners believe femtocells, as designed, are a bad idea and major security risk. Although Verizon has since patched the vulnerability discovered by the security group, DePerry believes other vulnerabilities will eventually be found. He worries future exploits could be used to activate networks of compromised femtocells controlled by unknown third parties used to snoop and steal from a larger user base.

iSEC says network operators should drop femtocells completely and depend on implementing security at the network level, not on individual devices like phones and cell phone extenders.

AT&T’s femtocells support an extra layer of security, so they are now unaffected by hacking. But that could change eventually.

“It’d be easy to think this is all about Verizon,” said Tom Ritter, principal security engineer at iSec Partners. “But this really is about everybody. Remember, there are 30 carriers worldwide who have femtocells, and [that includes] three of the four U.S. carriers.”

iSec Partners is working on “Femtocatch,” a free tool that will allow security-conscious users to automatically switch wireless devices to “airplane mode” if they ever attempt to connect to a femtocell. The app should be available by the end of August.

Verizon Communications is cutting investment in its landline and fiber optic networks, spending the money on improving the company’s more profitable wireless business, which now accounts for 67 percent of Verizon’s total revenue.

Verizon reported second-quarter results this morning, meeting most Wall Street analysts’ expectations. The company reported a minor increase in capital spending to bolster its wireless LTE 4G network which is seeing strong growth in data traffic.

Verizon Wireless added one million new wireless customers in the last quarter, many transferring from Sprint’s now-discontinued Nextel network shut down last month. Among the new customer additions, 941,000 signed two-year postpaid contracts.

A growing number of Verizon Wireless customers are also migrating to the company’s Share Everything plan. At least 36 percent of Verizon’s wireless customers are now on shared, usage-limited data plans. Verizon expects more customers to switch, especially when legacy plan customers discover they will not receive a subsidized phone upgrade unless they abandon the grandfathered, all-you-can-eat data plan. Verizon believes the Share Everything plan will keep the company in a strong place to accelerate earnings as customers find they must regularly upgrade to higher capacity data allowances to handle increasing data usage.

Verizon’s wired success story

The growing adoption of more expensive data plans means higher bills for Verizon Wireless’ 35 million contract customers. The average Verizon Wireless customer now pays $152.50 per month, an increase of 6.4 percent. In total, over 100 million Americans now use Verizon’s prepaid and postpaid wireless services.

In June, Verizon Wireless reported its nationwide upgrade to LTE 4G service was now essentially complete, with 99 percent of 3G service areas also covered by 4G. Verizon reports 59% of its total data traffic is carried on the 4G LTE network, which is five times more efficient than the 3G network.

Wireline: Success When Verizon Invests in Upgrades, Ongoing Customer Defections Where Verizon’s Copper Network Continues to Deteriorate

Verizon’s success story in wireless is not repeated on its wireline network. Verizon lost another 5.2 percent of its residential copper landline customers during the quarter, down from 6.6 percent at the same time last year. In contrast, where Verizon’s fiber optic network FiOS is in place, customer numbers are growing along with revenue.

In fact, 71 percent of the revenue Verizon now earns from its wired residential network now comes from FiOS. The fiber network helped Verizon boost revenues by another 4.7 percent in the second quarter. With an average Verizon FiOS bill now at over $150 a month, the company saw a 9.4 percent increase in the average revenue per wireline customer over last year.

Verizon added 161,000 new FiOS Internet customers and another 140,000 new video customers in the second quarter. FiOS Quantum, which offers a broadband speed upgrade to 50/25Mbps for $10 more a month, has continued to be a hit with customers. More than one-third of all FiOS Internet customers have upgraded to faster Quantum speeds.

Shammo

With continued growth possible in the wired network business, Verizon could increase investment in expanding FiOS fiber into more markets, but instead the company continues to divert its attention and money to Verizon Wireless.

Verizon’s legacy copper wire phone and FiOS businesses saw a further reduction of 5.9 percent in capital expenditures in the second quarter — just $1.5 billion spent in the quarter and $2.9 billion year to date. Verizon’s full-year capital spending outlook which includes wireless, in contrast, is on track to spend between $16.4-16.6 billion this year. The majority of Verizon’s capital investments are aimed at improving its wireless network. Verizon’s aging copper wire network will continue to see a declining percentage of investment, and the company continues to leave FiOS fiber expansion on hold.

Fran Shammo, Verizon’s chief financial officer, this morning told investors they should expect to see a continued decline in spending on Verizon’s wired networks and more cost savings wrung out from Verizon’s declining unionized workforce, which has been asked to make concessions in labor contracts and increase work rule flexibility.

Other highlights:

• 51 percent of new phone activations were Apple iPhones during the second quarter;
• Over 64 percent of all activated phones on Verizon Wireless’ network are now smartphones;
• Verizon’s 3G network will increasingly be used by prepaid and reseller (MVNO) customers not allowed on Verizon’s LTE network;
• Verizon’s proposed entry into the Canadian wireless market is primarily focused on serving southeastern Canada from roughly Montreal to Toronto;
• 60 percent of Verizon’s revenue declines in its enterprise division were due to the federal government’s sequestration — automatic spending cuts, and declining spending by state and local governments;
• Verizon has no interest in competing with AT&T to acquire Leap Wireless (Cricket);
• The impact of Verizon’s agreement with cable operators to sell each other’s products has underwhelmed, at least so far;
• Voice Over LTE service, which will dramatically improve sound quality on voice calls, will arrive in Verizon handsets later this year with an aim to introduce the service sometime in 2014. But Verizon Wireless wants to be certain 4G LTE coverage is robust, because if reception deteriorates, VoLTE calls are not backwards-compatible with its current CDMA network and the call will get dropped. Getting it right is more important for Verizon than getting the service out quickly.