“Stream” will offer about 12 channels — almost all over the air stations including NBC, CBS, ABC, PBS, Fox, The CW, Telemundo, Univision — and HBO to Comcast’s broadband customers and deliver the package over Comcast’s privately managed IP network, which it considers separate from the public Internet. That will also allow Comcast to offer on-demand programming, cloud DVR storage and access to Streampix, Comcast’s movies-on-demand feature it largely abandoned a few years ago.
Comcast’s new no-contract video service will begin in Boston by the end of summer, quickly followed by launches in Chicago and Seattle. Comcast plans to expand the service nationwide by early 2016.
Stream will target millennials and others that have turned their backs on traditional cable television. It will also directly take aim at competing Sling TV, which sells streaming cable TV channels for about $20 a month.
But at first glance, Comcast may have one up on its competition.
Comcast will deliver Stream over the same network it uses for content delivery to game consoles that does not count against Comcast’s trialed usage caps. Watching competitor Sling TV does count against your Comcast usage allowance because it is delivered over the public Internet.
That advantage alone may not help Comcast overcome some of the harsh restrictions it will impose on Stream customers that could prove major turn-offs:
Viewing must be done from a web browser, tablet, or phone. Stream will not be available on TV-connected platforms like Roku or Apple TV;
Viewers must stay inside the home to access live streamed content;
Customers must subscribe to Comcast High Speed Internet service to buy Stream;
Only Comcast customers inside a Comcast service area can subscribe;
There are no cable networks offered, except HBO, for now.
Customers will be able to sign up for Stream (and cancel it) over the web with no service technician visit needed. Customers can cancel anytime.
If you can afford that, you may not mind Comcast’s other installation and contract requirements:
The first bill will require a payment of about $1,159 — $500 for installation, $500 for activation plus $159 if you qualify for a limited time service promotional discount;
Only a select number of residential Comcast customers will qualify for the service — those living within 1/3rd of a mile of Comcast’s existing fiber network in a limited number of cities;
Customers must opt for professional installation and it may take six to eight weeks to complete;
A two-year term contract is also required, with a stiff early termination fee;
Equipment, taxes and fees and other applicable charges extra;
This tier is exempt from usage caps/usage-based billing, but actual speeds vary and are not guaranteed.
Later this year, the service is also expected to reach further west:
Colorado: Denver, Fort Collins, Loveland, Longmont and Colorado Springs
A plan to place a 15GB monthly usage cap on Eastlink broadband service in rural Nova Scotia has led to calls to ban data caps, with a NDP Member of the Legislative Assembly of Nova Scotia leading the charge.
NDP MLA Sterling Belliveau is calling on the Liberal government to prohibit Eastlink from placing Internet data caps on rural broadband.
“This newly announced cap really sends us back to the 1990s when it comes to technology,” Belliveau said in a news release Tuesday. “The province paid $20 million to bring this service to rural communities, and as such, the Minister of Business needs to tell Eastlink this can’t stand.”
Belliveau’s office is being flooded with complaints from residents and business owners upset about Eastlink’s data cap, which includes a $2/GB overlimit fee, up to a maximum of $20.
“Only rural customers get penalized for using the Internet,” complained Angel Flanagan on Twitter. “We can’t have Netflix or YouTube. Eastlink, stop this cap and upgrade your services and give us better Internet. We don’t need to use it less.”
“I am so angry about the Internet capping,” said Emma Davis. “Eastlink you are out of your goddamn minds. Rural Nova Scotia is entering the Dark Ages.”
Eastlink’s Rural Connect package is a wireless service, delivering speeds up to 1.5Mbps at a cost of $46.95 a month. The service is provided where wired providers are generally not available, including Annapolis, Hants, Digby, Yarmouth, Queens, Lunenburg, Shelburne and Kings counties. Eastlink says its new usage cap was designed to accommodate “intended usage like surfing the web, reading/sending emails, social media, e-commerce, accessing government services, etc. — and NOT video streaming, for which the service was not intended.”
Belliveau
Eastlink’s continued dependence on a low capacity wireless network platform has conflicted with the changing needs of Internet users, who increasingly use high bandwidth applications like streaming video that can quickly clog wireless ISP traffic.
When the service was designed, the popular video streaming service “Netflix was shipping DVDs by mail,” says Eastlink spokesperson Jill Laing.
The cap was implemented to “address Internet traffic, which we believe will help provide equal access to the service and deliver a better overall rural Internet experience for customers,” Laing wrote.
Eastlink says the average customer uses about 12GB of traffic, excluding video streaming. Setting a usage cap at 15GB should not be a problem for customers who stay off Netflix, argues the ISP.
“Those who are using the service as it was intended to be used should not be impacted by monthly usage,” she wrote.
The fact Eastlink labeled some traffic legitimate while video streaming was discouraged did not go over well with customers.
“Who made them Internet Gods when our provincial tax dollars helped finance their Internet project,” asks Al Fournier. “The very fact they would suggest a 15GB cap with a straight face in 2015 should be ringing alarm bells in Ottawa about the rural broadband crisis in Canada.”
Fournier suspects Eastlink has not invested enough to keep up with a growing Internet because the service originally advertised itself as a way to listen to online music and watch video. But he also wonders if the data cap is an attempt to force the government to fund additional upgrades to get Eastlink to back down.
“This is why wireless ISPs suck for 21st century Internet,” Fournier argues. “They are incapable of keeping up with growing traffic and bandwidth needs and need to be retired in favor of fiber.”
But at least one wireless provider in Nova Scotia does not understand why Eastlink is making a fuss over data caps.
Cape Breton’s Seaside Wireless Communications offers Internet access in Antigonish, Cape Breton, Colchester, Cumberland, Guysborough, Inverness, Pictou, Richmond and Victoria counties, along with rural parts of Halifax County, and has no data caps.
“It is not even on our radar,” said Loran Tweedie, CEO of Seaside Wireless. “This is a differential we are proud of.”
Some Nova Scotians are also questioning why their Internet service is being capped while rural Eastlink customers in Newfoundland, Labrador and Ontario can continue to use the Internet cap-free, at least for now. Others are suspicious about the future of Eastlink’s maximum cap on overlimit fees, currently $20. Canadian providers have a history of raising the maximum cap, subjecting customers to greater fees.
“It’s hard to speak to what will happen over time. We’ll certainly evaluate where we’re at later in the fall,” said Laing.
Liberal provincial Business Minister Mark Furey said he was aware of Eastlink’s rural broadband data cap but only promised to monitor the situation for now.
Starting next month, Eastlink’s rural Internet packages will be capped at 15 gigabytes of usage per month. CBC Radio Nova Scotia’s “Information Morning” program speaks with Eastlink and Port Royal resident Gary Ewer about the impact the usage cap will have. (10:15)
You must remain on this page to hear the clip, or you can download the clip and listen later.
Stop the Cap! will formally participate in New York State’s regulator review of the proposed merger of Charter Communications and Time Warner Cable.
“We will be submitting documents and testimony to the New York State Department of Public Service on behalf of consumers across the state that need a better deal from their cable company,” said Phillip Dampier, the group’s president. “A review of the current proposal from Charter is inadequate for New York ratepayers and most of Charter’s commitments for better service and lower prices expire after just three short years.”
Stop the Cap! will urge regulators to insist on significant changes to Charter’s proposal that will permanently guarantee a broadband future with no compulsory usage caps/usage-based billing, Net Neutrality adherence, affordable broadband to combat the digital divide, and upgrades that deliver faster broadband than what Charter currently proposes outside of New York City.
Dampier
“Upstate New York is at serious risk of falling dramatically behind other areas where Google Fiber and other providers are moving towards a gigabit broadband future,” Dampier said. “In most of Buffalo, Rochester, Syracuse, Binghamton, and Albany buying the FCC’s definition of broadband means calling a cable company that now delivers no better than 50Mbps to residential customers. Verizon FiOS expansion is dead and obsolete/slow DSL from Frontier and Verizon should have been scrapped years ago.”
Stop the Cap! worries that with limited prospects for a major new competitor like Google in Upstate New York, broadband speeds and service will not keep up with other states. Verizon has devoted most of its financial resources to expanding its wireless mobile network, which is too expensive to use as a home broadband replacement. Frontier claims to be investing millions in its networks, but has delivered only incremental improvements to their DSL service, which in most areas is still too slow to qualify as broadband.
“Frontier is more interested in acquisitions these days, not upgrades,” Dampier argued.
“Although we have some entrepreneurs managing to deliver competitive fiber service in limited areas, it will likely take years before they will reach most customers,” Dampier added. “Upstate New York cannot wait that long.”
More than two dozen independent broadband providers are busily wiring parts of the Republic of South Africa with fiber to the home service in a rush to relegate telephone company giant Telkom’s DSL offerings into the dustbin of irrelevance.
The pace of fiber broadband expansion is happening so rapidly, Telkom CEO Sipho Maseko has had to warn investors the phone company’s continued dependence on its copper infrastructure could threaten the company’s future. Consumers and businesses are demanding better broadband in a country that has languished under Telkom’s insistence on sticking with copper infrastructure that has delivered slow Internet speeds and stingy data caps for more than a decade.
The Sunday Timesnotes South Africa’s fiber revolution is delivering speeds up to 1,000Mbps on a network that literally sells itself. Fiber providers deliver speeds 250 times faster than ADSL and are helping make usage caps and usage-based billing a part of South Africa’s past. New fiber builds are announced in neighborhoods, towns, and cities almost weekly, many driven by residents in neighborhoods pooling together to attract competition. Independent contractors are winning a large share of the broadband deployment business, able to string fiber cables less expensively than Telkom and its bureaucracy.
VUMA is a fiber service provider in South Africa, following Google Fiber’s “fiberhood” example to expand service.
“The rate at which consumers are turning to alternatives to Telkom to build these networks is remarkable,” the Times editorial states. “Until a year ago, [Telkom’s] absolute dominance over the ‘last mile’ into homes and businesses seemed set to last for years. No more. Telkom’s core business is suddenly threatened.”
Maseko
The projects are large and small. Sea Point in Capetown, Blairgowrie in Johannesburg, Kloof and Hillcrest in Durban are all working with start-up providers instead of Telkom. Many are convinced Telkom management is either incompetent or has been more interested in the welfare of its executives than its customers, and more than a few are voting with their feet.
The most aggressive stampede to fiber broadband is occurring in rich suburbs and gated communities prevalent in affluent areas. These are the customers Telkom cannot afford to lose and many are unlikely to ever return to what used to be the state-owned telephone company. The Times argues the longer Telkom pretends it still has a monopoly, the worse things are going to be for a company in for a rude shock.
“For the first time, the lumbering incumbent, which once held an absolute monopoly over fixed lines, is having to compete for consumers’ attention with a range of nimble start-ups that promise superb broadband at decent prices, and often on an ‘open access’ basis — meaning consumers are free to choose Internet Service Providers, and service providers can get direct access to the infrastructure,” the newspaper writes.
The newspaper scoffed at Telkom’s wasted opportunities and poor management decisions that now threaten its future viability.
Among Telkom’s biggest failures was a $815 million investment beginning in 2007 on an “ill-fated adventure” in the Nigerian wireless marketplace. Telkom said it was “misled” by several Nigerian businessmen into bleeding billions of South African Rand into a wireless company that used CDMA technology in a country dominated by cheap GSM providers. A shaky network of cellular dealers incapable of attracting new customers only made things worse. The venture’s losses were so huge, it attracted the attention of South African legislators who questioned the wisdom of Telkom investing in Nigeria while allowing South African broadband to stagnate from inadequate investment.
When two dozen fiber to the home competitors began installing fiber to the home service in South Africa, Telkom grudgingly has started to compete with fiber builds of their own. They are likely to face two new national fiber competitors, in addition to the independents, within months.
A year earlier, Telkom also proved less than competent when it entered South Africa’s pay television business. In 2006, Telkom earmarked more than $600 million to be spent on a venture unlikely to win enough customers from dominant MultiChoice to be sustainable. By 2009, Telkom decided to sell most of its stake in the venture at fire sale prices and still found few interested buyers.
Telkom’s management has been accused of gross incompetence, particularly for spending resources on poorly researched business ventures where it lacked experience. The Times asked readers to ponder what South African telecommunications would look like today if Telkom instead spent its almost $2 billion dollars in Nigerian and pay television losses on fiber broadband upgrades inside the country. Since 2006, Telkom preferred to spend as little as possible on network upgrades while trying to convince South Africans to stick with copper-delivered DSL and its variant VDSL, available only in very limited areas. Telkom’s business decisions today still leave most of its customers with no better than 4Mbps DSL.
The question South African business observers are asking is whether Telkom’s new interest in fiber is too little, too late. Mobile operators Vodacom and MTN are planning to build their own competing national fiber to the home networks to compete with Telkom as well.
Be Sure to Read Part One: Astroturf Overload — Broadband for America = One Giant Industry Front Group for an important introduction to what this super-sized industry front group is all about. Members of Broadband for America Red: A company or group actively engaging in anti-consumer lobbying, opposes Net Neutrality, supports Internet Overcharging, belongs to […]
Astroturf: One of the underhanded tactics increasingly being used by telecom companies is “Astroturf lobbying” – creating front groups that try to mimic true grassroots, but that are all about corporate money, not citizen power. Astroturf lobbying is hardly a new approach. Senator Lloyd Bentsen is credited with coining the term in the 1980s to […]
Hong Kong remains bullish on broadband. Despite the economic downturn, City Telecom continues to invest millions in constructing one of Hong Kong’s largest fiber optic broadband networks, providing fiber to the home connections to residents. City Telecom’s HK Broadband service relies on an all-fiber optic network, and has been dubbed “the Verizon FiOS of Hong […]
BendBroadband, a small provider serving central Oregon, breathlessly announced the imminent launch of new higher speed broadband service for its customers after completing an upgrade to DOCSIS 3. Along with the launch announcement came a new logo of a sprinting dog the company attaches its new tagline to: “We’re the local dog. We better be […]
Stop the Cap! reader Rick has been educating me about some of the new-found aggression by Shaw Communications, one of western Canada’s largest telecommunications companies, in expanding its business reach across Canada. Woe to those who get in the way. Novus Entertainment is already familiar with this story. As Stop the Cap! reported previously, Shaw […]
The Canadian Radio-television Telecommunications Commission, the Canadian equivalent of the Federal Communications Commission in Washington, may be forced to consider American broadband policy before defining Net Neutrality and its role in Canadian broadband, according to an article published today in The Globe & Mail. [FCC Chairman Julius Genachowski’s] proposal – to codify and enforce some […]
In March 2000, two cable magnates sat down for the cable industry equivalent of My Dinner With Andre. Fine wine, beautiful table linens, an exquisite meal, and a Monopoly board with pieces swapped back and forth representing hundreds of thousands of Canadian consumers. Ted Rogers and Jim Shaw drew a line on the western Ontario […]
Just like FairPoint Communications, the Towering Inferno of phone companies haunting New England, Frontier Communications is making a whole lot of promises to state regulators and consumers, if they’ll only support the deal to transfer ownership of phone service from Verizon to them. This time, Frontier is issuing a self-serving press release touting their investment […]
I see it took all of five minutes for George Ou and his friends at Digital Society to be swayed by the tunnel vision myopia of last week’s latest effort to justify Internet Overcharging schemes. Until recently, I’ve always rationalized my distain for smaller usage caps by ignoring the fact that I’m being subsidized by […]
In 2007, we took our first major trip away from western New York in 20 years and spent two weeks an hour away from Calgary, Alberta. After two weeks in Kananaskis Country, Banff, Calgary, and other spots all over southern Alberta, we came away with the Good, the Bad, and the Ugly: The Good Alberta […]
A federal appeals court in Washington has struck down, for a second time, a rulemaking by the Federal Communications Commission to limit the size of the nation’s largest cable operators to 30% of the nation’s pay television marketplace, calling the rule “arbitrary and capricious.” The 30% rule, designed to keep no single company from controlling […]
Less than half of Americans surveyed by PC Magazine report they are very satisfied with the broadband speed delivered by their Internet service provider. PC Magazine released a comprehensive study this month on speed, provider satisfaction, and consumer opinions about the state of broadband in their community. The publisher sampled more than 17,000 participants, checking […]