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WFMY Triad – Now It’s 86% of Customers Will Not Be Affected By Caps

Phillip Dampier April 24, 2009 Video 8 Comments

If one of our readers is keeping a spreadsheet of all of the various claims, rates, and percentages Time Warner keeps throwing out there when it comes to who usage caps affect, and who they don’t, here’s another percentage – 86%. Melissa Buscher, director of Media Relations for Time Warner down in the Triad region, tells viewers that’s the percentage of customers who will be completely unaffected by the proposed usage limits. Who is affected? “Very heavy downloaders and heavy gamers,” according to Buscher.

All of these random numbers reminded me of the scene in The Manchurian Candidate when a very frustrated Mrs. Iselin decided the only way her McCarthyesque husband, Senator John Iselin, would be able to remember how many Communists he accused of working for the State Department, was to try and memorize a single number.  The Heinz Ketchup bottle touting “57 varieties” served quite nicely, allowing Sen. Iselin to emphatically insist that there were 57 confirmed Communists infiltrating the State Department.

Unrated.  This was a companion report produced by WFMY to allow Time Warner officials to present their side of the story about the usage cap program.

WETM Elmira: Time Warner Plan Nixed, the Twin Tiers Can Relax

Phillip Dampier April 24, 2009 Public Policy & Gov't, Video Comments Off on WETM Elmira: Time Warner Plan Nixed, the Twin Tiers Can Relax

WETM covers the cap plan being shelved out of concern that it one day would reach the southern tier of New York, where Road Runner has a very substantial market share for broadband service. Congressman Massa hails from the nearby Corning area, as his district extends northwards all the way into Rochester’s southern suburbs.

WHAM Rochester – One Week Ago, Caps Shelved

Phillip Dampier April 24, 2009 Public Policy & Gov't, Video 1 Comment

After a week of catch-up, I’ve finally gotten to last Thursday, when the cap program finally fell apart (for now).  With the sheer quantity of new material constantly reaching us, I’ve been remiss in keeping as up to date with the news clips as I’d have liked.  But I want people to see this moment of victory, for several reasons:

Several people have inquired if I have a copy of Senator Schumer’s entire remarks from that afternoon. Unfortunately, I do not, but over the course of most of the Rochester-based media accounts you will be seeing, at least 75% of what he said is included over the entirety of the reports from the Rochester stations.  The most important statement I want people to hear in the senator making it emphatically clear that “Rochester will not be part of any tiered pricing plan period.”  Should Time Warner renege, that will be a major point of contention for this community, at least.  I have spoken with the senator’s office and they are clearly and carefully monitoring this situation on an ongoing basis.  An attempt to simply dress up the same old scheme and bring it back this fall is not going to go over well.

Senator Schumer’s importance in this entire affair cannot be downplayed or underestimated.  A United States senator means business, and Time Warner knows it.  When the CEO picks up the phone and calls the senator himself, that’s a recognition we have their attention. If you haven’t thanked the senator yet, please consider doing so.

For those in other communities, you have only heard parts of how this story all went down in Rochester.  Thankfully, all of us benefited together, with the exception of the people of Beaumont, who I’ve never forgotten about.  These reports will bring you fully up to speed on the events that transpired here in western New York.  For those in Rochester, you need to pay careful attention to the language being used by Time Warner spokespeople in the other cities, particularly in the Triad, North Carolina.  It was one of the major reasons I came to believe the cap plan has not been staked through the heart at all.

All of these video clips will be stored in our reference library here, so that any other communities that face a cap announcement can learn from our own experiences, and plan strategies to combat them accordingly. You can access them from the Category menu, choosing Video from the list.

And we’re off….

A number of the Rochester clips will be unrated, as I have traditionally done with media reports, because I am in several of them. That would be too cute by half. I’ll just say that most of them are quite good, and it’s better for me when those long shots are avoided. Violet Beauregard in her finest Willy Wonka moment and I may have been separated at birth. If you don’t get it, use The Google: “violet blueberry willy wonka.” And for several seconds, I get to be the bobblehead too.

Messenger Post Newspaper Editorial Says StoptheCap! Readers Must Remain Vigilant & Engaged

The Messenger Post newspapers, which include several suburban weeklies and the Canandaigua Daily Messenger, printed an editorial Thursday celebrating the victory by consumers over Time Warner and its usage cap scheme.  It suggested the company is out of touch with its customers:

The Internet isn’t optional anymore. It’s not the exclusive domain of illegal downloaders and World of Warcraft gamers. Whether you’re looking for information on school closings or — ahem — researching your cable provider options, it’s ubiquitous, and that won’t change anytime soon.

True, the tiered pricing could have meant short-term savings for some light users, although savings would be minimal for customers already using a cheaper “light” service at a slower connection speed. Tech experts point out that computers are using bandwidth even when users aren’t online — and the computer is turned off.

The editorial, “The Battle May Be Over, But the War Is Not,” recognizes this website’s contribution to the victory against Time Warner, but also shares our sense that this is by no means over.

Ultimately, that opposition worked. Grass-roots activism among a crowd devoted to “Net neutrality” — the idea that Internet access shouldn’t be restricted — drummed up a fervor, largely through a constant flow of posts on sites like www.stopthecap.com. Schumer took the issue to Time Warner CEO Glenn Britt and the company halted the plan.

For now.

Advocates quickly realized this, noting on blogs like Stop the Cap! that while last week’s announcement was a “tentative victory,” “we have not come close to winning the war.” Indeed.

The groundswell of furious consumers has demonstrated its power. Now it must follow through on that enthusiasm.

We absolutely agree.  This website has already embarked on a comprehensive education campaign to give consumers ammunition to understand the broadband industry, learn surprising facts about some of the true costs to provide service, and steel themselves to resist the Time Warner Re-Education campaign we are likely to see over the spring and summer.  An informed consumer is an empowered one, well prepared to confront and debunk talking points that are designed to obfuscate the fact the cable broadband industry remains enormously profitable.  There is no legitimate reason why Time Warner cannot embark on necessary technology upgrades to keep up with the demands of the next generation of Internet users, without resorting to massive rate increases or rationing plans to drive usage (and their costs) down.  In competitive markets, they already have a track record of matching the competition.

We intend to explore every avenue open to us, starting with our desire that Time Warner will recognize the problem here was not about how they explained their plan — it was the plan itself.  If they refuse to listen, customers will cancel their service.  If they get to the point where their franchise in this area no longer meets the needs of the citizens here, then perhaps it’s time to consider not renewing that franchise.  If they redline communities like Rochester, among others, with punitive caps and lower quality service, than perhaps our future lies in advocating for a municipal broadband platform as found in Wilson, North Carolina.  One way or the other, our region’s destiny should not lie in the hands of one or two companies that have the power to dictate terms that turn our area backwards, while others move ahead.  We can’t afford to let this happen.

WOAI San Antonio – Damage Control Redux – When Time Warner “Delayed” Tiers For The Summer

Phillip Dampier April 24, 2009 Video Comments Off on WOAI San Antonio – Damage Control Redux – When Time Warner “Delayed” Tiers For The Summer

As we entered the second week of the public firestorm against Time Warner’s broadband usage cap nightmare, the enormous pushback began to make an impact.  Time Warner’s two Texas systems, in Austin and San Antonio, finally decided to back off from the tier experiment for the summer.  This came before the eventual “suspension” of the tier experiment late last week, but for San Antonio, it provided a glimpse of hope that customer reaction would make a difference.

Unrated.  This report lasts less than one minute.  The anchor’s tone seems to signal skepticism about the entire affair.

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