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Charter Cable’s Los Angeles System Up for Bidding – Wisconsin/LA Cable Swap Falls Through

Phillip Dampier May 5, 2011 Charter Spectrum, Consumer News Comments Off on Charter Cable’s Los Angeles System Up for Bidding – Wisconsin/LA Cable Swap Falls Through

Charter Cable, one of America’s worst-rated cable companies, wants out of greater Los Angeles.  Its cable system, serving parts of LA, has been rumored for sale for years.  Now the cable company has gotten serious, hiring Goldman Sachs and Citibank to run an auction to sell off the system.

The most logical buyer, Time Warner Cable, has been engaged in on-again, off-again talks with Charter about Los Angeles for sometime, according to several sources in the cable investment community.  Charter proposed a swap, trading its Los Angeles system to Time Warner if they could acquire Time Warner’s subscribers in Wisconsin.

Time Warner Cable currently serves 560,000 subscribers in Green Bay, Milwaukee and Appleton.  Charter serves much of the rest of the state.  Thankfully for many Wisconsin customers, Time Warner Cable told Charter they were not interested.  Time Warner gets significantly higher customer ratings than Charter does.

Now that Goldman Sachs and Citibank will be running an auction, Time Warner Cable could still ultimately acquire the Charter systems in Los Angeles, if they are willing to pony up an estimated $2 billion asking price.  If Time Warner won’t bid that high, speculation is that Comcast, Cox, or Cablevision will.

A surprise bonus for buyers are rumors Charter will throw in its cable system in Fort Worth, Tex.  That move would also seem to benefit a Time Warner Cable takeover, considering the nation’s second largest cable operator already has an enormous presence in the Dallas/Fort Worth Metroplex.  But Multichannel News points out that part of Texas brings bad memories for Time Warner, when it had to effectively commit to an expensive rebuild of the nearby ailing system acquired from bankrupt Adelphia Cable in 2006.

Time Warner Cable is still rumored to be the logical buyer of Insight Cable’s systems, also for sale, in Indiana, Kentucky, and Ohio, although the cable company is still balking at an asking price of up to $4 billion.

NC Senate Solves State’s Broadband Problem By Redefining It As Not a Problem

Creative Redefinition of Today's Problems Into Tomorrow's Solutions

At around 7:00pm ET, Republicans in the North Carolina State Senate are expected to ram through H.129, Rep. Marilyn Avila’s (R-Time Warner Cable) anti-consumer, anti-community broadband bill.

You can listen to the Evening of Infamy right here: North Carolina Senate Audio.

With the cooperation of most of the state’s Republicans, and a handful of Democrats taking cable’s money, North Carolina intends to solve their state’s broadband availability problems in a novel way: by redefining those without broadband service as having broadband after all.

Through an amendment, H.129 will essentially declare the service as widely available if even a single resident in a particular census block has access to something resembling broadband.  That could be 768kbps DSL from CenturyLink.  If one person has the service, the thinking goes, everyone can get it, even if they can’t.

The Senate intends to deal with North Carolina’s broadband crisis by changing the definition of the word ‘crisis‘ into ‘accomplishment.’ Instead of allowing communities to provide service in unserved areas, simply declare all areas as being served, thereby negating the need for community broadband.  Another victory for the free market, and it was dirt cheap not to provide the service, too!

So when broadband-deprived North Carolina consumers call Time Warner, CenturyLink, or AT&T, they can be told:

“No, it’s not that we don’t have any broadband service to sell you, we’re simply providing it in a unique new way — by delivering it to someone else!  (Can’t you move in with them?)”

Problem solved.

As one legislator said earlier, “[TWC and CenturyLink] are calling all the shots.”

Time Warner Cable’s Stiff Installation Fee for Faster Internet – $67.98 for a Mandatory Truck Roll

Phillip Dampier May 2, 2011 Broadband Speed, Data Caps 19 Comments

Bill Shock

Time Warner Cable’s fastest broadband speeds come to those willing to pay a stiff installation fee — $67.98, covering a required in-home installation.

Stop the Cap! readers have been sharing their experiences calling Time Warner to set up installation appointments for the DOCSIS 3 cable modem swap required to obtain the cable company’s top broadband speeds — 30/5 and 50/5Mbps.

Although one reader was quoted $29.99, the majority are sharing their surprise at a stiff $68 fee just to install the faster Internet experience they crave.

“I’d rather just swing by one of their stores and pick up the modem and install it myself,” writes Jon from Perinton, N.Y.  “All they are going to do is check the line — something they can do remotely — and hand me a new modem, and charge me half of my normal month’s bill for the effort.”

But it could be worse.  One downstate customer shared his experience with an even higher install fee when DOCSIS 3 was introduced in metropolitan New York: $40.95 for the truck trip and a $50.00 wireless activation fee (the new modem was part of a wireless router) – take it or leave it.

Stop the Cap! called Time Warner Cable this morning and learned there is a way to a lower price – be a new Time Warner Cable customer.  Those just signing up for cable, telephone, and DOCSIS 3 broadband service pay just $29.99 for installation of all three services, and we talked them down to $19.99 — the price charged to transfer a phone number to Time Warner’s “digital phone” service.

But they won’t budge on the $67 fee just to upgrade their existing Internet customers.

If you are still paying regular Time Warner prices, perhaps now is the time to cancel service and then return as a “new customer” under a price promotion, also scoring a dramatically lower installation fee in the process.

North Carolina Update: Porn Debate Temporarily Derails Marilyn Avila’s Anti-Broadband Bill

Rep. Marilyn Avila (R-Time Warner Cable)

After passing through the Republican-dominated Finance Committee, Rep. Marilyn Avila’s (R-Time Warner Cable) cable company-written, anti-consumer legislation arrived in the North Carolina Senate this afternoon, where it was promptly, if temporarily, derailed over whether residents have the right to watch adult entertainment on community-owned broadband/cable networks.

That’s right… porn has thrown the state legislature into such silliness, the entire bill had to be pulled from consideration until Monday.

Here’s a quick rundown how things played out today:

♥ — H.129, Avila’s anti-broadband bill, has proved to be the first serious piece of legislation that has divided the normally lock-step Republican-controlled legislature this session.  That is entirely because YOU are putting the pressure on with your calls and e-mails to Senate members.  We have it on good authority the overwhelming amount of response to this bill from constituents has been downright hostile to the idea it should ever pass.  Consumers in North Carolina want more choices for broadband, not less.  They want increased competition, lower prices, and most importantly — better service (or at least s0me service from someone).  H.129 does none of those things.  It doesn’t deliver a single new broadband connection anywhere in the state.

♥ — Several amendments helpful to broadband development managed to win a place in the bill.  The communities of Wilson and Salisbury will get to expand their systems to cover larger areas, including the town of Faith Stop the Cap! covered earlier.  We also won a victory changing the terms of the “mandatory referendum” provision to strip away the loaded, misleading ballot question about whether cities should ‘take on more public debt’ to finance the construction of community broadband, replacing it with a fairer alternative — do you favor your community building its own broadband system. 

↓ — But we also lost a few battles. Yesterday, the industry covertly changed the definition of an unserved area from “an area where 50% don’t receive FCC basic broadband service” to a Census block, where 50% of the households don’t receive 768/200Kbps. That change annihilates the unserved area exemption. As confirmed by the highly credible e-NC authority, the industry provides its broadband data by Census block, not by household, and if a census block has just one home that receives Internet service, the entire census block is labelled as having Internet service.

Today, Senator Atwater (D-Chatham) tried to modify that definition with a much better measurement standard: “homes per square mile.”  The federal government has established that the least dense areas of the country are the most costly to serve, which explains why these areas traditionally lack broadband service or receive low speed DSL.  Atwater’s amendment targeted the 38% of the most rural areas in North Carolina to keep the door open for community broadband, but Senator Tom Apodaca (R-Hendersonville) would have none of it, despite the fact his district covers the rural expanse of the western mountains of North Carolina.  Stop the Cap! readers have shared stories with us about hanging out in parking lots using motel Wi-Fi to pay their bills online or complete homework.  In Apodaca’s world-view, that means those areas have broadband.

Now our readers will understand why we have stressed it is so important to have accurate, in-depth broadband map data.  Instead, industry-connected groups like Connected Nation conjure up maps created by unverified, provider-supplied data.  This map data is a critical part of H.129’s tragic terms and conditions.  If the maps say service exists, industry lobbyists use that to browbeat elected officials into believing there is no broadband problem, and there is no reason to allow communities to build their own broadband services.

Of course, the reality is very different.  We’ve received hundreds of messages from Americans who say these maps show broadband as being widely available in their communities, but in reality is not.  Some legislators in North Carolina have confronted this reality personally. For those that haven’t, it’s easy to accept provider arguments, cash those campaign contribution checks, and throw constituents under the bus.

We Saved the Most Ridiculous Part of Today’s Events for Last

Sen. Apodaca's obsession with adult entertainment derailed a scheduled vote on H.129 this afternoon.

When the city of Fayetteville wanted protection for their investment in fiber optics, at risk from H.129, the aforementioned Sen. Apodaca lost his mind.  Instead of protecting city funds already spent on next generation fiber, he substituted his own new amendment — to strip adult programming off community-owned broadband/cable systems instead.

You read that right. In case you didn’t, here it is again:

Sen. Apodaca would rather be the arbiter of what you can watch in the privacy of your own home than protecting community investments in broadband improvements.

So much for the “level playing field” title of Avila’s original bill.  Apodaca’s anti-porn crusade does not apply to Time Warner Cable or other private providers, so he has no problem at all if you want to pop some popcorn and settle down to some movies like “Suck It Sunrise,” “Boning Black Beauty 8” (to answer those lingering questions that went unanswered in part 7), or “Dripping Wet Lesbians,” all currently running on TWC’s adult channels.

No matter that Apodaca’s amendment is completely against federal law, which should signal how clueless some legislators are about these issues.  The Cable Act provides settled law on this subject.  Government cannot engage in cable content regulation — particularly the state and federal government.  The cable industry lobbied hard for that protection in the 1980s in part because of controversy over MTV and other “explicit” programming.  Only the local franchising authority can make decisions about the content they carry — and that means local communities get to make those decisions for themselves (47 USC 544(d)(1)).  That means Sen. Apodaca should worry about his own television viewing habits and stay out other peoples’ lives.

We’re helpers here at Stop the Cap!, so we’d point the senator to 47 USC 544(f)(1):

(f) Limitation on regulatory powers of Federal agencies, States, or franchising authorities

(1) Any Federal agency, State, or franchising authority may not impose requirements regarding the provision or content of cable services, except as expressly provided in this subchapter.

Those exceptions, by the way, have to do with changes in federal law, not the individual whims of one state senator.

Sen. Mansfield, who introduced the original amendment to protect Fayetteville, was naturally disturbed to find Apodaca’s non-germane substitute.  That promoted Apodaca to suggest Mansfield allowed his children to watch pornography, and from there the debate spiraled out of control.  After a brief recess, Apodaca returned to apologize to Mansfield, before killing the amendment to protect Fayetteville’s fiber investment for a second time.

Reviewing today’s events provides us with another edition of Legislators Out of Their League.  Apodaca’s naive amendment was not the only telling example (we know more about telecommunications law than he does.)  Yesterday in the Senate Finance Committee, Ms. Avila was utterly lost at sea as discussion ensued on amendments to the bill with her name on it.  Reduced to muttering at times, confused about the discussions dealing with the definition of underserved, her usual reaction was to oppose what she didn’t understand.  None of this is surprising considering the cable industry wrote the majority of her bill she introduced as her own.  She continues to protect their interests while ignoring yours.

This is why we continue to oppose H.129 and you should too.  We have until Monday to continue to drive the message home to state senators.  If you called or wrote before, it’s time to write and call again.  Tell your state senator H.129 is a bill written by and for the cable and phone companies.  It does not deliver any new broadband service to anyone, risks the investments communities across the state have already made, and allows a handful of big telecom companies to control North Carolina’s broadband destiny.  Considering the state achieves dead last ratings in broadband, that is the kind of control they should never be allowed to have.

Senate Representation By County

2011-2012 Session

(click on your member’s name for contact information)

County District: Members
Alamance 24: Rick Gunn;
Alexander 45: Dan Soucek;
Alleghany 30: Don East;
Anson 25: William R. Purcell;
Ashe 45: Dan Soucek;
Avery 47: Ralph Hise;
Beaufort 1: Stan White;
Bertie 4: Ed Jones;
Bladen 19: Wesley Meredith;
Brunswick 8: Bill Rabon;
Buncombe 49: Martin L. Nesbitt, Jr.; 48: Tom Apodaca;
Burke 44: Warren Daniel;
Cabarrus 36: Fletcher L. Hartsell, Jr.;
Caldwell 44: Warren Daniel;
Camden 1: Stan White;
Carteret 2: Jean Preston;
Caswell 24: Rick Gunn;
Catawba 42: Austin M. Allran;
Chatham 18: Bob Atwater;
Cherokee 50: Jim Davis;
Chowan 4: Ed Jones;
Clay 50: Jim Davis;
Cleveland 46: Debbie A. Clary;
Columbus 8: Bill Rabon;
Craven 2: Jean Preston;
Cumberland 19: Wesley Meredith; 21: Eric Mansfield;
Currituck 1: Stan White;
Dare 1: Stan White;
Davidson 33: Stan Bingham;
Davie 34: Andrew C. Brock;
Duplin 10: Brent Jackson;
Durham 20: Floyd B. McKissick, Jr.; 18: Bob Atwater;
Edgecombe 3: Clark Jenkins;
Forsyth 31: Peter S. Brunstetter; 32: Linda Garrou;
Franklin 7: Doug Berger;
Gaston 41: James Forrester; 43: Kathy Harrington;
Gates 4: Ed Jones;
Graham 50: Jim Davis;
Granville 7: Doug Berger;
Greene 5: Louis Pate;
Guilford 33: Stan Bingham; 26: Phil Berger; 27: Don Vaughan; 28: Gladys A. Robinson;
Halifax 4: Ed Jones;
Harnett 22: Harris Blake;
Haywood 50: Jim Davis; 47: Ralph Hise;
Henderson 48: Tom Apodaca;
Hertford 4: Ed Jones;
Hoke 13: Michael P. Walters;
Hyde 1: Stan White;
Iredell 41: James Forrester; 42: Austin M. Allran; 36: Fletcher L. Hartsell, Jr.;
Jackson 50: Jim Davis;
Johnston 12: David Rouzer;
Jones 6: Harry Brown;
Lee 18: Bob Atwater;
Lenoir 10: Brent Jackson;
Lincoln 41: James Forrester;
Macon 50: Jim Davis;
Madison 47: Ralph Hise;
Martin 3: Clark Jenkins;
McDowell 47: Ralph Hise;
Mecklenburg 37: Daniel G. Clodfelter; 38: Charlie Smith Dannelly; 39: Bob Rucho; 40: Malcolm Graham; 35: Tommy Tucker;
Mitchell 47: Ralph Hise;
Montgomery 29: Jerry W. Tillman;
Moore 22: Harris Blake;
Nash 11: E. S. (Buck) Newton;
New Hanover 9: Thom Goolsby;
Northampton 4: Ed Jones;
Onslow 6: Harry Brown;
Orange 23: Eleanor Kinnaird;
Pamlico 2: Jean Preston;
Pasquotank 1: Stan White;
Pender 8: Bill Rabon;
Perquimans 4: Ed Jones;
Person 23: Eleanor Kinnaird;
Pitt 3: Clark Jenkins; 5: Louis Pate;
Polk 48: Tom Apodaca;
Randolph 29: Jerry W. Tillman;
Richmond 25: William R. Purcell;
Robeson 13: Michael P. Walters;
Rockingham 26: Phil Berger;
Rowan 34: Andrew C. Brock;
Rutherford 46: Debbie A. Clary;
Sampson 10: Brent Jackson;
Scotland 25: William R. Purcell;
Stanly 25: William R. Purcell;
Stokes 30: Don East;
Surry 30: Don East;
Swain 50: Jim Davis;
Transylvania 50: Jim Davis;
Tyrrell 1: Stan White;
Union 35: Tommy Tucker;
Vance 7: Doug Berger;
Wake 14: Dan Blue; 15: Neal Hunt; 16: Josh Stein; 17: Richard Stevens;
Warren 7: Doug Berger;
Washington 1: Stan White;
Watauga 45: Dan Soucek;
Wayne 5: Louis Pate; 12: David Rouzer;
Wilkes 45: Dan Soucek;
Wilson 11: E. S. (Buck) Newton;
Yadkin 30: Don East;
Yancey 47: Ralph Hise;

Road Runner Extreme/Wideband Arrives in Greater Rochester; Broadband Price Promotions

Phillip Dampier April 28, 2011 Broadband Speed 10 Comments

Time Warner Cable's office on Mt. Hope Avenue in Rochester, N.Y.

More than two years after Time Warner Cable unveiled its DOCSIS 3 cable modem upgrade for New York City customers, Time Warner Cable has begun rolling out faster speeds in the metro Rochester area.  Rochester is the last upstate city to get DOCSIS 3, and Time Warner Cable has only soft-launched the upgrade in selected parts of the area — especially on the east side extending into Wayne County.

According to a Time Warner Cable representative we spoke with this afternoon, the service can now be ordered by customers in the following towns:

  • Webster
  • Perinton
  • Sodus
  • Macedon
  • Medina
  • Lima
  • Covington

What do these communities all have in common?  They were all suffering from some congestion problems earlier this year.  Webster, in particular, was one of the worst-impacted areas.  Our readers reported dramatic speed reductions during peak usage times, often slowing to 1Mbps during the evening hours.  The most curious town on the list is Covington — a tiny community of 1,300 in extreme northeast Wyoming County.  Time Warner solved their congestion problems, and those experienced by other towns with DOCSIS 3 upgrades.

The representative we spoke with indicated a service call is required to activate either Road Runner Extreme (30/5Mbps) or Wideband (50/5Mbps).  A modem replacement is necessary.  Rochester area customers do not pay a modem rental fee, so the replacement comes free.  Signature Home customers in these areas should soon see 50/5Mbps speeds, if they have the company’s DOCSIS 3 modem.

Time Warner Cable will slowly expand the service to their other Rochester/Finger Lakes Region customers, with an estimated completion date of early summer.  The representative warned us not every Time Warner Cable representative may have the latest information allowing customers in these areas to order the service, so if you are told it is not available yet, and you live in one of these towns, you may want to try calling again.  Most of the Rochester area operators are briefed on the expanded service, but many in Buffalo are not, we were told, and there is no way to tell where your call will be answered.

Time Warner Cable has also unveiled some new price promotions for western New York.  Time Warner Cable’s website now sells its broadband-only service for a whopping $54.95 a month for Standard 10/1Mbps service.  Turbo runs an additional $10 a month (15/1Mbps service.)  That’s $15 more per month than just a few years ago when service could be had for $39.95 a month.  Broadband-0nly customers pay the highest prices because the company wants to drive its customers into multi-service bundled offerings.  The more services you take from Time Warner, the lower the price for each of them.

But for now, Road Runner Standard can be had by new customers for $33 a month for 12 months.  Turbo costs an extra $5 per month, making the out the door price for both around $38.  After the first year is up, prices go up.  Time Warner Cable in Rochester can be reached at (585) 756-5000.

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