North Carolina has achieved a new low. It is now tied with bottom-rated Mississippi as America’s least-connected state, at least in terms of broadband adoption.

Christopher Mitchell and Todd O’Boyle add up the cost to the state’s economy from years of broadband neglect from dominant providers like Time Warner Cable, AT&T, and CenturyLink.

Although the largest cities in the state do reasonably well, suburban and rural North Carolina continue to suffer with slow or no service at all, thanks to last-generation cable and spotty DSL service that has not kept up with other states.

Mitchell and O’Boyle blame much of the problem in their editorial in the Charlotte News & Observer on two factors: a lack of competition and a legislature that cozied up to corporate dollars to pass an anti-competitive community broadband ban in 2011.

After state legislators collected more than $1 million in campaign donations from Time Warner Cable and AT&T, the General Assembly passed a law in 2011 that effectively barred communities from building their own networks. These corporations are members of the American Legislative Exchange Council, a national organization that drafts business-friendly “model bills” to push a corporate agenda in statehouses across the country.

The impetus for that effort was the city of Wilson’s decision to build its own network after existing providers declined to improve their services. The city’s globally competitive fiber optic network offers Internet connections far faster than possible on DSL or cable – and it is far more reliable.

Because it is owned by the city, the Wilson network keeps its prices affordable. And because locals now have a choice, Time Warner Cable priced its services more competitively in Wilson than in nearby towns without meaningful competition.

Time Warner Cable, AT&T and CenturyLink waged a multiyear lobbying campaign to secure the 2011 bill. They claimed it encouraged fair competition, but their real goal was to eliminate consumer choice, as documented in a new report by the Institute for Local Self-Reliance and Common Cause: “The empire lobbies back: How national cable and DSL companies banned the competition in North Carolina.”

As a result, although Time Warner Cable has invested in a data center and billing operation in the state (and received taxpayer-funded tax breaks in the process), average consumers are still receiving service that lags far behind community-owned fiber networks in cities like Wilson and Salisbury.

AT&T’s response to a call for investment was news it told 75 of its Greensboro-area workers to either move to Alabama or start looking for work somewhere else.

Both authors argue that North Carolina’s state legislature has decided to outsource the state’s broadband future to a handful of out-of-state corporations that have been able to increase rates, trickle out service improvements, and keep true competition at bay.

Christopher Mitchell works for the Institute for Local Self-Reliance and Todd O’Boyle is affiliated with Common Cause.

Experiencing a higher bill.

WOW!, formerly WideOpenWest, is informing many of its customers it is raising rates $8-9 a month — $5 for bundled customers and a new $3-4 a month “Broadcast TV Surcharge” the company claims covers the increasing amount of fees charged by local broadcasters in return for permission to carry their signals on the cable system. The amount of the surcharge varies depending on costs in a particular market.

The excuse for the increase: increased programming costs.

WOW! equipment fees have also increased. The HD-DVR box that used to cost $9.99 will now be priced at $13 a month. A standard HD set top box is only increasing a penny — $4.99 to $5.

Customers complain WOW!’s prices are now approaching parity with competitors including Time Warner Cable and AT&T U-verse. Both competing providers have increased promotional mailings in areas where WOW! is increasing prices.

Time Warner Cable customers in southern California are bracing themselves for a rate increase that will raise prices by 8.2 percent — almost four times the rate of inflation.

The price for digital basic cable, the most popular cable television package, will rise from $67 to $72.50 per month. The price charged to record shows from that package is also going up. “DVR service,” which does not include the DVR equipment itself, is rising 18.6% — from $10.95 to $12.99 a month.

Stop the Cap! reader Steve in Carlsbad adds his rate increase notification also mentions price increases for bundled packages:

All Standard and Basic packages and bundles will increase by $5.00 and all digital video packages and bundles will increase by $3.00.

The rate increases are by no means over. As Time Warner mails its price change notifications for 2013 to customers, it also signed a 25-year deal with the Los Angeles Dodgers for yet another regional sports channel showcasing the baseball team. Industry insiders estimate the deal is worth between $7-8 billion and could eventually cost cable subscribers an additional $5 a month, whether they watch the channel or not.

It is likely the latest rate increase does include the cost of the 2012 launch of Time Warner Cable SportsNet, which features the Los Angeles Lakers. Time Warner asks competing satellite and telephone company video services to pay between $4-5 a month to provide SportsNet to their customers.

The rate increases will not affect customers on retention or promotional packages until they expire. As usual, Time Warner blamed the rate hike on increasing programming costs, notably for sports and broadcast television stations.

Although many Californians have alternatives, ranging from AT&T U-verse to two satellite television providers, those companies are raising prices as well:

• Comcast (San Francisco Bay area) rates went up 4.3% last year and will increase again this summer;
• DirecTV rates will increase Feb. 7 by about 4.5 percent;
• Dish Networks’ most popular packages rose $5 a month on Jan. 17;
• AT&T U-verse will boost prices on components of its service by around $2 a month each on Jan. 27.

Customers facing price increases can use the rate increase notification as the trigger to threaten to cancel service to win a lower price with a customer retention offer. Stop the Cap! published a comprehensive guide on how to win a lower rate from Time Warner in 2012 and those tips are still working for our readers today.

If Time Warner seems unwilling to bargain, customers can also consider taking their business elsewhere by signing up for a promotional introductory offer with a competitor. When that offer expires, Time Warner will take you back with a new customer promotion as well.

In general, bundling all of your services with one provider will save the most money. Triple play packages consisting of television, broadband, and phone service are the most economical when considering the cost of each service. But it is also a good idea to consider whether you need all three services.

The weakest link of the triple play package is the landline. If you subscribe to broadband and cable service, consider switching to a broadband-based phone company like Ooma, which received a high rating from Consumer Reports. After an initial investment of around $150 for the equipment, the price of the phone service itself is next to nothing and includes nationwide unlimited calling. Ooma basic customers only pay for FCC-mandated fees and local taxes and surcharges. Combined these are usually well under $7 a month. Ooma Premier customers pay $119.99 a year and get a free number transfer, free calling to Canada, the choice of a Bluetooth Adapter, Wireless Adapter or Extended Warranty, a large list of calling features, a second line, voicemail, and free mobile calling minutes.

This digital adapter cable box is free through 2015. A traditional set top box from Time Warner costs $8.49/mo.

Next consider your current cable television package. Scrutinize your bill for add-on fees, especially for digital/HD add-on packages for channels you may never watch. Do you still need to pay for HBO, Cinemax, Showtime, and Starz? Consider Netflix, Redbox, and Amazon video — among others — to satisfy your movie needs without paying more than $15 a month for HBO alone.

Equipment fees may also make up a substantial portion of your bill. If you pay separately for DVR equipment and service, you are probably paying Time Warner’s regular customer rates. Seize the opportunity to demand a better deal. Customers with multiple set top boxes may want to consider ditching them on secondary sets, especially if they don’t need an on-screen program guide or access to on-demand programming.

Time Warner is offering customers “digital transport adapters” (DTAs) at no cost through 2015. These boxes, a fraction of the size of a traditional set top box, will allow older sets to access most digital channels that are included in your cable television package. But a DTA won’t work with on-demand programming or premium channels, at least for now. The devices also do not support a handful of digital channels that Time Warner provides under a bandwidth-saving scheme that only delivers a network if a customer with a traditional set top box actually starts to watch. In western New York, we found about 10 unavailable channels, virtually all very minor networks that won’t prove much of an inconvenience. Using a DTA instead of a set top box can save up to $8.50 a month for each cable box it replaces.

If you subscribe to Time Warner Cable broadband and are paying the company’s $3.95 a month modem rental fee, you are throwing your money away. Invest in purchasing your own cable modem. They are simple to install and are reliable. You’ll earn back the purchase price in as little as a year. Now may also be a good time to review your speed needs. Time Warner recently boosted its standard broadband speed to 15/1Mbps. If you pay extra for Turbo, this might be a good time to consider dropping it if you don’t need the incrementally faster 20Mbps download speed Turbo offers.

Time Warner Cable is sending apology letters to former customers acknowledging the company’s cable service has not always lived up to expectations, but improvements have been made that ex-subscribers should consider.

The effort is part of a $50 million marketing campaign that will push a 30-day money back guarantee and claims their competitors’ promised savings have not materialized.

“The Better Guarantee”-campaign will target customers who have dropped the cable operator in favor of competitors that include AT&T U-verse and Verizon FiOS.

Although both AT&T and Verizon offer attractive introductory rates, Time Warner Cable says the savings disappear after the promotion expires. The company’s new ad campaign will attempt to entice customers back with offers of lower rates, a $200 reward card, and better service, including faster broadband speeds and new products like online apps for video streaming and home security services.

The New York Times reports the campaign was announced one week before the cable operator releases its latest fourth quarter earnings, which may show a growing number of customers canceling their cable television service. Jeffries & Company forecast Time Warner will report 140,000 subscribers lost during the last quarter, up from 129,000 in the same quarter of 2011.

Customers are invited to sample Time Warner’s offerings for 30 days. If they don’t like the service, the company will send their money back.

That may not be enough. The American Consumer Satisfaction Index has top-rated Verizon FiOS for three years in a row. Time Warner Cable received a below average, but improving rating.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/TWC The Better Guarantee 1-21-13.flv[/flv]

Time Warner Cable’s new television ad promoting its “Better Guarantee.”  (1 minute)

Netflix has introduced 3D and Super HD viewing — an improved version of 1080p streamed content — but if you are a Time Warner Cable broadband customer, you will not be able to watch.

Netflix is distributing its highest definition content over its Open Connect CDN network, which minimizes the geographic distance and number of connections between viewers and Netflix’s streaming servers. ISPs can join Netflix Open Connect either by free peering at common Internet exchanges, or save even more in transit costs by putting free storage appliances supplied by Netflix in or near their network.

“OpenConnect provides Netflix data at no cost to the location the ISP desires and doesn’t seek preferential treatment,” Netflix tells GigaOm. “We hope Time Warner will join the many major ISPs around the world who are participating in Open Connect to reduce costs, minimize congestion and improve data delivery to enhance the consumer experience.”

So far, Time Warner Cable has chosen not to participate and accused Netflix of discriminating against its customers.

“While they call it ‘Open Connect,’ Netflix is actually closing off access to some of its content while seeking unprecedented preferential treatment from ISPs,” Time Warner Cable said in a statement to Multichannel News. “We believe it is wrong for Netflix to withhold any content formats from our subscribers and the subscribers of many other ISPs. Time Warner Cable’s network is more than capable of delivering this content to Netflix subscribers today.”

ISP participation in the Netflix Open Connect CDN has proven limited thus far in the United States. Cablevision is the only major cable operator signed on to the content delivery platform. Frontier, Google Fiber and Clearwire also participate. Abroad, Virgin Media, British Telecom, Telmex and Telus also participate.

Netflix’s decision to limit its best streams to participants may be an attempt to force ISPs to take its content delivery network more seriously and enlist subscribers in a push to get additional ISPs on board. By bringing its most watched content directly to ISP’s, the company is attempting to blunt provider arguments for data caps and other viewing limits because the cost to distribute content within a provider’s internal network is negligible.

The necessary hardware powering the Netflix Open Connect CDN is less than you might think. The single device powering Open Connect is easily rack mountable and consists of:

Netflix’s Open Connect CDN hardware