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Internet Service Tax Ending on July 1 in 7 States, But Will Streaming Services Be Targeted Next?

Phillip Dampier June 15, 2020 Consumer News, Online Video, Public Policy & Gov't 1 Comment

Residents of Hawaii, New Mexico, North and South Dakota, Ohio, Texas and Wisconsin will get a slight reprieve on their internet bill starting July 1, as taxes on internet access will end in the few remaining states that have been taxing service since 1998.

The Internet Tax Freedom Act prohibits states and local municipalities from taxing internet access, but seven states already taxing service at the time the law was passed were permitted to phase out the tax over several years. Time is up for those states on July 1st, the first day the internet tax ban will apply in all 50 states.

If providers did not pass taxes along to subscribers, those cable and phone companies will pocket up to $500 million in tax savings annually. If taxes were passed along to subscribers, they could see a lower internet bill starting next month.

The seven states are likely to take a significant budget hit as a result of the lost taxation. Revenue officials estimate Texas will lose at least $500 million a year in tax revenue, while Ohio will take a hit of up to $207 million annually. In Wisconsin, $170 million less taxes will be collected, while New Mexico will collect $81 million less. The amounts in North and South Dakota will be $20-25 million for each state, and Hawaii will emerge relatively unscathed, as their internet tax collects less than $1 million annually.

But a growing number of states hungry for tax revenue might make up revenue shortfalls by implementing new taxes or fees on streaming services instead.

Steve Lacoff, formerly with The Walt Disney Co. and Comcast, is now general manager of communications at Avalara, which provides cloud-based SAAS (software as a service) tax compliance. He told Multichannel News, “You are starting to see jurisdictions impose streaming-specific taxes on things like Netflix and Disney+ subscriptions. Roughly half the states [in the country] are applying sales and use taxes, and seven or eight of them are applying streaming ‘comm style’ taxes.”

Such fees can add 6-10% to the monthly cost of a subscription to services like Netflix, Disney+, Hulu, HBO Max, and others.

Lacoff thinks the seven states losing the ability to tax internet service could soon join many others now surcharging online streaming services to find more tax revenue.

“I think that is absolutely an issue that states are actively considering as the tax revenue base continues to decline,” Lacoff said. “Some of these [taxes] are statewide, some are in specific municipalities. For example, Chicago has an amusement tax whose origins, I think, go back to fairs and they have used this as a means to tax streaming service.”

AT&T Exempts Its Own HBO Max Service from AT&T Wireless Caps

Phillip Dampier June 3, 2020 Competition, Consumer News, Data Caps, HBO Max, Online Video Comments Off on AT&T Exempts Its Own HBO Max Service from AT&T Wireless Caps

AT&T mobile customers can watch AT&T-owned HBO Max without fearing any impact on their data allowances, despite the fact competing services like Amazon Prime Video, Disney+, Hulu, and Netflix will not be given similar treatment.

The Verge confirmed with AT&T that customers with AT&T mobile service can watch an unlimited amount of HBO Max and not exceed data allowances or the soft cap of 22-50 GB a month that unlimited use plan customers have.

The practice of exempting some content from data caps is known as “zero rating” and critics of the practice contend it is an “end run” around net neutrality. AT&T defends itself claiming HBO Max is paying AT&T to sponsor customer usage.

“According to an AT&T executive familiar with the matter, HBO Max is using AT&T’s ‘sponsored data’ system, which technically allows any company to pay to excuse its services from data caps,” according to the story in The Verge. “But since AT&T owns HBO Max, it’s just paying itself: the data fee shows up on the HBO Max books as an expense and on the AT&T Mobility books as revenue. For AT&T as a whole, it zeroes out. Compare that to a competitor like Netflix, which could theoretically pay AT&T for sponsored data, but it would be a pure cost.”

In short, AT&T is moving money from one of its pockets to the other, which may tangentially benefit AT&T mobile customers, but will also leave competing streaming services at a disadvantage, allowing AT&T to give preferential treatment to its own streaming service, which may discourage subscriptions to other services.

Ars Technica confirmed AT&T is not extending the data cap exemption to customers with AT&T DSL or Fiber service.

WOW! Lays Foundation to Ditch Selling Cable TV; Starts Offering Streaming Alternatives

Cable system overbuilder WideOpenWest, better known to customers as WOW!, has begun offering its customers subscriptions to streaming video competitors fuboTV, Philo, Sling, and YouTube TV, in what could be a gradual move away from selling its own video packages.

WOW!, like every cable operator, is losing cable television customers to cord-cutting. As of the end of 2019, the company had just 381,000 video subscribers remaining, down another 6,300 in the last three months. Because of its small size, WOW! does not qualify for the steep volume discounts offered to cable television and satellite TV companies that have tens of millions of video customers. As a result, it either has to continue to raise prices or watch its cable television packages become unprofitable. WOW! has apparently decided it is smarter to partner with nationwide video streaming providers, if only to keep its broadband and television customers from switching to a competitor.

“WOW! has always put a high value on offering choices to consumers,” said WOW! CEO Teresa Elder. “This is one more way we’re empowering customers to determine when, where and how they consume information and entertainment. Our robust broadband network is the natural choice for high-speed data customers […] who want to access streaming services on their terms.”

WOW! specializes in providing service in communities already served by another cable operator. Many of its systems are in the Midwest, where it competes with Charter Spectrum, Cox, or Comcast.

WOW! will offer customers one free Amazon Fire TV Stick and a $25 rebate that can be used to buy other set-top boxes that will support streaming TV alternatives.

If successful, it may not be too long before WOW! stops selling cable television altogether, to focus on its broadband business.

Streaming Services Are Monitoring Customers for Signs of Password Sharing

Large media companies and streaming services are on to many of you.

If you are among the two-thirds of subscribers that have reportedly shared your Netflix, HBO GO, Hulu, or Disney+ password with friends and family, your provider probably already knows about it.

A recent report from HUB Entertainment Research found that at least 64% of 13-24-year-olds have shared a password to a streaming service with someone else, with 31% of consumers admitting they are sharing passwords with people outside of their home.

The reason many people share passwords is to save money on the cost of signing up for multiple streaming services. Many trade a Netflix password in return for a Hulu password, or hand over an HBO GO password in exchange for access to your Disney+ account. Research firm Park Associates claims that streamers lost an estimated $9.1 billion in revenue from password sharing, and can expect to lose nearly $12.5 billion by 2024 if password sharing is not curtailed.

Oddly, most streaming services are well aware of password sharing and the lost revenue that results from sharing accounts, and most care little, at least for now.

Marketplace notes a lot of the complaints about password sharing are coming from cable industry executives, shareholders, and Wall Street analysts, but for now most streaming services are just monitoring the situation instead of controlling it.

“I think we continue to monitor it,” said Gregory K. Peters, Netflix’s chief product officer, on the 2019 third quarter earnings call. “We’ll see those consumer-friendly ways to push on the edges of that, but I think we’ve got no big plans to announce at this point in time in terms of doing something differently there.”

Netflix sells different tiers of service that limit the number of concurrent streams to one, two, or four streams at a time. The company believes that if customers that share accounts bump into the stream limits, many will upgrade to a higher level of service which will result in more revenue.

Newcomer Disney+ not only recognizes password sharing is going on, it almost embraces it.

“We’re setting up a service that is very family friendly. We expect families to consume it,” Disney CEO Bob Iger said in an interview with CNBC. “We will be monitoring [password sharing] with the various tools that we have.”

The biggest tool Disney has to monitor account sharing is Charter Spectrum, which is aggressively encouraging streaming services to crack down hard on password sharing. Spectrum internet customers who watch Disney+ are now tracked by Spectrum, recording each IP address that accesses Disney+ content over Spectrum’s broadband service. When multiple people at different IP addresses access Disney+ content on a single account at the same time, Spectrum can flag those customers as potential password sharers.

Synamedia, a streaming provider security firm, uses geolocation tools to determine who is watching streaming services from where. If someone is watching one stream from one address and another person is watching from another city at the same time, password sharing is the likely culprit. For now, most companies are quietly collecting data to learn just how big a problem password sharing is and are not using that information to crack down on customers.

Streaming providers are more interested in stopping the pervasive sale of stolen account credentials on services like eBay and shutting down stolen accounts used to harvest content for unauthorized resale. But as sharing grows, so will calls from stakeholders to curtail the practice. Those in favor of vigorous crackdowns on password sharing argue billions of dollars of lost revenue will be lost. If a service like Netflix blocked password sharing, that could lead to dramatic increases in account sign-ups. But less established brands like Disney+ seem more concerned about losing the unofficial extra viewers that are watching and buzzing about shows on its new streaming platform. Find the best residential proxies to access the streaming content that is not available in your location.

Cable companies are frustrated about losing scores of cable TV customers to competitors that may be effectively giving away service for free. That has raised tempers at companies like Charter Communications.

“Pricing and lack of security continue to be the main problems contributing to the challenges of paid video growth,” Charter CEO Thomas Rutledge said in recent prepared remarks with Wall Street analysts. “The traditional bundle … is very expensive, and the actual unit rate of that product continues to rise, and that’s priced a lot of people out of the market. And it’s free to a lot of consumers who have friends with passwords. So our ability to sell that product is ultimately constrained by our relationship with content [companies], and we have to manage that in terms of the kinds of power that the content companies have.”

Charter’s power comes from its willingness to distribute cable networks like The Disney Channel to tens of millions of homes around the country. That forces Disney to listen to Charter’s concerns about piracy and password sharing and the issue is even documented in the latest carriage contract between the two companies.

Cable industry executives believe a crackdown on password sharing is inevitable, eventually. Just as the cable industry was forced to combat cable pirates during its formative years, streaming providers that welcome extra viewers today may lament the lost revenue those subscribers don’t bring to the table tomorrow.

 

Marketplace reports on the growing issue of streaming service password sharing. (2:19)

Comcast/NBC’s Peacock Launches This Spring – Free for Comcast & Cox Video Customers

Comcast video customers will be the first to get Comcast/NBCUniversal’s new streaming platform, dubbed “Peacock,” featuring over 400 TV series and 600 movies, mostly from the library of Universal Studios, beginning this spring.

“This is a very exciting time for our company, as we chart the future of entertainment,” NBCUniversal chairman Steve Burke said at an event this afternoon announcing details about the service to Comcast’s investors. “We have one of the most enviable collections of media brands and the strongest ad sales track record in the business. Capitalizing on these key strengths, we are taking a unique approach to streaming that brings value to customers, advertisers and shareholders.”

Peacock will feature multiple tiers of service, at least two available for free:

  • Peacock Free: This ad-supported tier (promised to include only five minutes of ads per hour) will be available to all and will feature about half of Peacock’s content library (7,500 hours). Similar to Hulu’s basic service, this free tier will offer next-day access to currently airing NBC TV series, entire seasons of selected older shows, selected movies, news, and sports programming. Some of Peacock’s original series will also be available on the free tier, along with a selection of clips and shows highlighting NBC content like Saturday Night Live, Family Movie Night, and the Olympics.
  • Peacock for Authenticated TV Subscribers (free): If you are a current Comcast or Cox cable TV subscriber, you can get Peacock’s Premium offering with a complete selection of Peacock content at no charge. This tier offers 15,000 hours of live/on-demand content, but has advertising. You can get rid of the ads by paying an extra $5 a month.
  • Peacock Premium: If you are a cord-cutter or do not subscribe to a TV package with a Comcast-partnered provider, you can subscribe directly to Peacock’s premium, ad-free version for $10 a month. This unlocks the complete lineup of Peacock content.

NBCUniversal officials also used today’s event to announce more original programming deals beyond those already announced, including new original comedies from Tina Fey, Sky Studios, Mindy Kaling and Amy Poehler. Almost all of Dick Wolf’s ubiquitous Law & Order (and its various spinoff series) will also be available for streaming, as will his current roster of Chicago-based series Fire, P.D., and Med. Peacock Premium customers will also be able to stream NBC’s late-night shows before they air on NBC. The Tonight Show Starring Jimmy Fallon will be available as early as 8 p.m. ET and Late Night with Seth Meyers will be available by 9 p.m.

Peacock will enter a very crowded field of streaming services, and is the last previously announced streaming service to launch, likely shortly after AT&T launches HBO Max. The fact there will be a free version may make the service more palatable to consumers weary of subscribing to yet another paid streaming service, on top of Netflix, Hulu, HBO Max, and a range of specialty streaming services featuring international programming, sports, movies, and documentaries.

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