A second fiber cut in two weeks left 30,000 Queens residents with no cable service for hours. (Image: CBS New York)

A second major cable outage in two weeks left 30,000 Queens customers of Charter Communications without phone, TV and internet service Tuesday, after vandals severed the company’s fiber optic cables.

A Long Island man was arrested Wednesday night at his Long Island home for allegedly causing the first outage, which wiped out service in the same area for almost 16 hours on June 26.

The NYPD issued a press release stating Michael Tolve (48) of Wantagh, N.Y. was charged with criminal mischief and is alleged to have cut fiber cables and removed a digital memory card from a nearby surveillance camera to avoid being detected. He was later identified from other surveillance camera footage.

Charter Communications claims Tolve is a member of the International Brotherhood of Electrical Workers Local Union 3, one of the unions that has been involved in a strike against Charter for several months. He worked as a fiber technician for both Charter Communications and its predecessor Time Warner Cable for 14 years. The cable company puts the damage estimate for the first cable cut in June at $67,000. Charter claims it has experienced 106 malicious cable cuts in its New York-area network since unionized cable technicians went on strike on March 28. The company has filed police reports on all of them.

“It’s disappointing that one of our employees would unlawfully sabotage the infrastructure we all work so hard to maintain and inconvenience our customers in this way,” Charter spokesman John Bonomo said in an email. “We intend to support the prosecution of these crimes to the fullest extent of the law, as they put our customers’ well-being in jeopardy, cause local businesses to suffer, and are a general inconvenience for all.”

Both fiber cuts strategically affected the largest possible number of customers with the least amount of effort. Charter officials said they detected the fiber cuts and dispatched repair crews immediately, but restoring service was “a gradual process” that took several hours.

Update (7/17): The Queens district attorney’s office has declined to press charges against Tolve, and all charges against him have been dropped pending an additional investigation.

Finally, a cable company that can bring everyone together, regardless of gender, age, color, or socio-economic status. Rich or poor, urban or suburban, everybody in Lexington, Ky. agrees on one thing: they hate Charter Spectrum.

Tom Eblen from the Lexington Herald Leader savaged the cable company that has alienated so many locals, the city council is looking for a bigger venue to hold their first ever performance evaluation of a telecommunications company. There are doubts the meeting, scheduled for Aug. 24 at the new senior center in Idle Hour Park (seating for 800+), is big enough to accommodate a crowd bearing pitchforks and lit torches.

Lexington chief administrative officer Sally Hamilton tried to keep things sober at the Lexington-Fayette Urban County Council work session held last week.

“We have been receiving numerous complaints,” Hamilton said.

Locals have accused Spectrum of being the “spawn of Satan” and are shocked and surprised by how much they miss Time Warner Cable, something few thought could be possible.

Since the “shameful ones” took over, customers are furious about channels that disappear without notice, failing equipment, and enormous lines at the remaining cable stores still open to accept equipment exchanges. Since Charter Communications took control of Time Warner Cable, internet speeds are reportedly dropping while bills are skyrocketing.

As Eblen notes, “It’s like the old days of Ma Bell, which comedian Lily Tomlin, as Ernestine the telephone operator, famously satirized in the 1970s: ‘We don’t care. We don’t have to. We’re the phone company.'”

The best word to describe local customers’ feelings for their new cable company: contempt.

Some city officials are getting close to agreeing after learning Spectrum is abruptly and unilaterally moving the community’s local public access channels to TV Siberia, where almost no customer is likely to find them:

• GTV3, used to broadcast city government meetings, is leaving Channel 3 and moving to Channel 185.
• Fayette County Public Schools will lose Channel 13 and find themselves on Channel 197.
• The University of Kentucky’s Channel 16 is relocating to Channel 184.

City officials spent money branding and promoting GTV3, which apparently will soon be GTV185, where only the most dedicated channel surfer will likely find it. The city claims Spectrum is thumbing its nose at its franchise agreement. Charter executives know well cities are practically powerless to intervene or have any significant say about how cable companies operate within their borders. Deregulation gives the city very few options to keep Spectrum in line. Officials also admit there is no chance another cable operator will agree to provide service in the area, effectively trapping the community with Charter indefinitely.

All the city can do about the channel repositioning is ask for money from Charter to help pay for rebranding the channel. Lexington officials are requesting $20,000, as per the terms of the franchise agreement. Charter hasn’t sent the check.

“That performance evaluation will allow the public to air their differences,” Hamilton said. “We do not have a lot of rights under the franchise agreement, but we can demand respect.”

It doesn’t seem likely Charter will be a hurry to provide it.

Spectrum cable subscribers still watching cable television without a set-top box will soon need one, or a functional equivalent, for every television connected in their home or business as Charter Communications continues its effort to encrypt all cable channels.

The campaign has now reached Kentucky, where Spectrum is preparing to encrypt every television channel on the lineup and is sending notices to its residential and commercial customers.

The University of Kentucky is working to get the word out to facilities operated by UK they may lose all television service as early as July 11 if they don’t take action.

Encryption forces customers to use set-top boxes or other equipment, often at an additional expense, to continue watching cable television service. Cable companies use encryption to reduce signal theft and eliminate the need to send trucks to disconnect customers at the pole. Instead, Charter will simply deauthorize a customer’s set-top box or other equipment so they can no longer watch when the customer cancels or does not pay their bill.

If you can’t beat ’em, join ’em.

Charter Communications this week quietly announced a cord-cutters cable TV package that works on your tablet, smartphone, Xbox One, Roku, and Samsung Smart TVs.

Spectrum TV Stream ($19.95/mo) gives access to a sports-free, slimmed down basic cable TV package of popular cable networks and, rare among online streaming services, access to your local ABC, CBS, FOX, NBC, and PBS stations. You also get access to Spectrum News (where available), a 24/7 local news service carried over from the days of Time Warner Cable and Bright House Networks.

The basic cable networks covered include:

• CNN
• Bravo
• A&E
• AMC
• Discovery
• Food
• TBS
• Lifetime
• FX
• National Geographic Channel
• HGTV
• The History Channel
• Freeform
• Hallmark Channel
• Hallmark Movies
• Animal Planet
• E!
• Lifetime Movie Network
• Oxygen
• TNT
• TLC
• USA
• WGN America
• Spectrum News

Remarkably, customers can buy premium movie channels in this package for less than what they would pay with Spectrum’s traditional cable TV package. For 36 months, customers can get HBO, Showtime, Starz, Starz Encore, and The Movie Channel for $15 more per month (or $7.50 each). Oddly, Cinemax and Epix are not included.

(Image courtesy of Ian Littman)

Customers who sign up will also be able to access Spectrum TV apps and have an authenticated subscriber login to access on-demand programming from the respective websites of the networks included in the package. Spectrum also will include about 5,000 free on-demand streaming titles.

There are some restrictions with the service. You must be a Spectrum broadband customer. We are uncertain if customers still holding on to their Time Warner Cable or Bright House packages will qualify. You must not owe any past due balance to Charter Communications (or TWC or BH), and it seems likely Spectrum will charge you the Broadcast TV surcharge (usually $4-7 a month depending on the market), plus taxes and fees.

There may be availability restrictions as well. We do know the service is available in parts of California and Texas, but you may need to call to ascertain availability in your area.

To protect the cable TV industry from any undue competition, the service is only being sold in Charter/Spectrum service areas, so if you thought this would help you cancel Comcast or Cox cable TV, forget it.