Population growth in South Carolina has opened up new opportunities for Charter Communications to extend cable service into areas that were formerly too unprofitable to serve. On Tuesday, the company announced a $1 million construction project to bring Spectrum cable broadband service to the town of Lamar in Darlington County.

Urban sprawl around the city of Florence, to the east of Lamar, and Columbia to the west, has made connecting the town of around 1,000 more economical.

The cable company plans to break growing in late spring of 2019 to launch residential and commercial internet access. At present, Frontier Communications is the only internet option for the community.

“Internet is obviously a necessity, it’s not a luxury anymore,” said Ben Breazeale, senior director of government affairs for Charter Communications. “Rural communities all over our country are struggling to try to retain young people and internet is a must. Access to our communications systems is a must for our youth.”

As part of the announcement, the cable company donated three Apple iPads to the Lamar Library and presented a $5,000 check to the Lamar Rescue Squad.

Lamar is a community located a short distance away from both I-95 and I-20.

Charter promises to make additional announcements about future expansion in early 2019.

Verizon Wireless claims it is not intentionally slowing data services for its customers in North & South Carolina, despite growing complaints from customers about slow speeds.

Stop the Cap! has heard from nearly 20 readers in central and eastern North Carolina and they are displeased with Verizon’s performance.

“Signal is five bars but speed might as well be dial-up,” reports one reader. “I have consistently gotten 20 Mbps or better service for at least a decade from my home and workplace on Verizon’s network, but now the speed shows it starts at around 20 Mbps but quickly declines to less than 1 Mbps within 3-5 seconds. I have an unlimited data plan and have relied on it since Spectrum went out over the weekend.”

“Of course they are throttling us,” said Paul Ingell, who moved inland from New Bern to share a room with friends near Charlotte. “As soon as you go over 20 GB, the speed throttle game begins, and they are playing it. My bill reset date was today and by gosh speeds magically returned to normal. But my sister-in-law is still being throttled. Her phone delivers less than 1 Mbps sitting right next to mine and I get around 15 Mbps. We both own the same phones and have unlimited plans.”

The Washington Post covered the alleged Verizon slowdowns as well, and one Raleigh area reader claimed he is being throttled now as well.

“We lost power/cable and were using my Verizon unlimited data plan for internet access, and were very frustrated when attempting to access pages with dynamic content,” he wrote. “This is not typically a problem in central North Carolina, a high-coverage area. It seemed clear our data was being throttled.”

Another reader in New Bern who rode out the storm said Verizon service was very poor as he attempted to get news from CNN and Google during and after the storm. Browsing was almost impossible.

“E-mails and texts were the only reasonably quick way for me to get information. Other people complained of the same issue,” the reader wrote. “Having lost power and internet, the phone was our only contact with the outside.”

First word of the claimed throttling came from a reddit thread from AbeFroman21:

My family lives in a small town in eastern North Carolina, and we were just devastated by the hurricane. Our power has been out for five days now and internet service is gone as well. Two days ago my wife and I noticed that we couldn’t retrieve our email from our phone or check Facebook [for] updates from our community about the storm or when service would be restored.

We traveled into a bigger town and called Verizon to check and see if there was a data outage and when we could expect it to be restored. Only, I was told that my unlimited plan was deprioritized for being too low tier of a plan. But if I upgraded to a higher plan my service would be restored.

There’s no outage, just corporations sucking dry a community that as already lost so much. Thanks a**holes.

Verizon categorically denies it is throttling any customers in North Carolina.

“On North Carolina, we are not throttling,” said Richard Young, a Verizon spokesman. “The most likely scenario is that the customer, who can’t connect to the internet, is in an area that has lost cell service.”

Hurricane Florence

Comcast and Charter Communications are providing free and open access to more than 12,000 Wi-Fi hotspots in Georgia and the Carolinas as Hurricane Florence begins impacting the three states.

“In response to Hurricane Florence, we have opened up more than 5,100 Spectrum Wi-Fi hotspots in North and South Carolina. These hotspots are open to all users until further notice in coastal communities like Wilmington, N.C., and Myrtle Beach, S.C., as well as inland to the Charlotte, Raleigh-Durham, Fayetteville and Greensboro areas,” Charter said in a statement.

• Locate Spectrum Wi-Fi hotspots
• Locate Comcast Wi-Fi hotspots

To connect your device, look for the “SpectrumWiFi” network under your device’s WiFi settings in Charter service areas, “xfinitywifi” in Comcast country.

“It’s critical that impacted residents are able to communicate during challenging weather events such as Hurricane Florence,” said Doug Guthrie, regional senior vice president for Comcast.

As a result, Comcast is opening up almost 7,000 hotspots in Augusta and Savannah, Ga., and Charleston, S.C. Both cable companies are welcoming subscribers and non-subscribers alike.

Hurricane Florence, although currently downgraded to a Category 2 hurricane, remains a vast hurricane with a large wind field of hurricane force winds, and will likely pummel the region until Saturday. Combined with intense rainfall and catastrophic storm surges, devastation is likely along coastal regions of all three states. Duke Energy, which serves North and South Carolina, anticipates extended outages for at least three million customers during Hurricane Florence.

As of 5 p.m. ET Thursday, the center of Florence was 100 miles east-southeast of Wilmington, N.C. and 155 miles east of Myrtle Beach, S.C. The hurricane has slowed to just 5 mph.

Other states likely to be impacted by flooding rains, storm surge, and winds are Maryland and Virginia.

Actual landfall of Florence is not expected until at least Friday afternoon, according to Neil Jacobs at the National Oceanic and Atmospheric Administration (NOAA).

Cable outages are often a result of power outages. If electricity goes out in an area, cable services will go as well, and remain unavailable until power is restored. If cable infrastructure is also damaged, service won’t return when electricity does and outages should be reported to the cable company. Traditional landline service is powered independent of the electric grid. Report any service outages to the telephone company.

If infrastructure is severely damaged, it could take several weeks to restore electric, phone, and cable service after a major hurricane.

Comcast is raising broadband speeds across its expansive Central Division, which covers customers in Alabama, Arkansas, Florida, Georgia, Indiana, Illinois, Kentucky, Louisiana, Michigan, Mississippi, South Carolina, and Tennessee.

• Performance Starter (10Mbps) increases to 25Mbps;
• Performance (25Mbps) will now be 60Mbps;
• XFINITY Blast! (75Mbps) rises to 100Mbps.

Customers subscribed to the Performance tier will see the biggest speed jump, rising by more than double the current speed.

The new speeds are gradually rolling out to customers in these states from mid-November until mid-December. In some cases, customers will need to briefly unplug their cable modems to get the free speed upgrade.

Countless legacy Charter Communications customers in communities that have been served by the company long before it acquired Time Warner Cable and Bright House Networks spent much of Sunday without service due to a software or firmware failure with one or more of their backbone routers.

The company confirmed a widespread outage in California and the southeastern U.S. on Sunday and anecdotal reports from customers complaining about the outage indicate it affected customers the most in Texas, Tennessee, Georgia, Louisiana and South Carolina.

The outage did not seem to impact most of Charter’s acquired customers from Time Warner Cable and Bright House, which apparently still operate on different networks, which is why many Californians that live in areas formerly served by Time Warner Cable did not experience the outage while legacy Charter customers did.

Charter confirmed affected customers will not be getting automatic service credits for the outage. Customers must request a credit by phone or using online chat.

Customers were not impressed.

My bill keeps going up & service continually gets worse. 7 days in Sept we’ve had no internet service, 3 days no TV.

— Vickie Allen (@saltygirl454) October 2, 2017

We are still working to resolve the service outage affecting Southeastern States and parts of Texas, California, and Louisiana. Thank you.

— Ask Spectrum (@Ask_Spectrum) October 1, 2017

There is a known routing issue. I asked if you rebooted the equipment as for some customers are coming back onlin… https://t.co/ziTRqxWrjK

— Ask Spectrum (@Ask_Spectrum) October 2, 2017