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Roku Removes Spectrum TV App from Its Channel Store Over Contract Dispute

Phillip Dampier December 14, 2020 Charter Spectrum, Consumer News, Online Video 23 Comments

The next generation of retransmission consent wars is here, as programmers and cable operators do battle with set-top box companies that increasingly seek compensation to allow content on their hardware platforms.

Once again, Roku has triggered a dispute after Charter Communications turned down a contract renewal offer permitting Charter’s Spectrum TV app in Roku’s Channel Store. The app allows customers to stream Spectrum’s cable TV lineup over Roku. Existing users tell Stop the Cap! that the app disappeared from the Channel Store, but previously installed versions still work over Roku. The problem, readers tell us, is there is no way to install or reinstall it on new Roku devices.

Charter noted the issue in a new support article explaining why the app disappeared:

Despite our best efforts to reach an agreement, Roku has not accepted Spectrum’s offer to continue our contract, which allowed customers to access the Spectrum TV app from Roku devices.

This change may prevent new downloads of the Spectrum TV app to your Roku device, but you can still access your full video library by downloading the Spectrum TV app to your Apple TV, Samsung Smart TV, Xbox, smartphone or tablet.

If you already use the Spectrum TV app on Roku, your service shouldn’t be affected.

Be sure not to uninstall the app, but you can still add devices by signing in to your current account.

If you’re new to Roku, or if you have not yet downloaded the app, you can still access Spectrum programming on another device, or use your smartphone or laptop to screen mirror Spectrum content to your Roku TV.

Find out more about using the Spectrum TV app, or get help to troubleshoot common concerns.

Roku defended its decision but also admitted it now expects compensation from certain providers in return for allowing their apps on Roku’s Channel Store.

“As America’s #1 streaming platform we are committed to providing access to amazing streaming content at an exceptional value for our users,” Roku said in a statement. “Our contract with Charter for the distribution of the Spectrum TV [app] on the Roku platform expired and we are working together to reach a positive and mutually beneficial distribution agreement. All existing customers can continue to use the Charter app while we work together on a renewal.”

Roku’s willingness to battle with programmers became apparent this year as the company continued to keep HBO Max off of its platform. Other programmers that saw their apps temporarily blocked or unsupported include AT&T TV, FOX, and Comcast’s Peacock.

 

Peacock Launches on Roku After NBCUniversal Reaches Agreement

Phillip Dampier September 21, 2020 Competition, Consumer News, Online Video, Peacock 1 Comment

NBCUniversal’s Peacock streaming service app is now finally available on Roku devices and Roku-enabled televisions, almost 10 weeks after the new streaming service launched.

Peacock’s appearance on Roku came after NBCUniversal and Roku reached a deal guaranteeing NBCU’s networks (and corresponding apps for 11 NBCU networks, 12 NBCU-owned local stations, and 23 Telemundo-owned local stations) will remain available on the Roku platform and in return, Roku will support Peacock. The deal was seen as crucial by analysts, because Roku has an installed user base of over 43 million accounts, with an estimated 100 million viewers in households across the country.

“We are pleased that NBC agreed to a very positive and mutually beneficial partnership to bring Peacock to America’s No. 1 streaming platform,” said Tedd Cittadine, Roku’s vice president of content acquisition. “We are excited by the opportunities to integrate NBC content within the Roku Channel while we also work together with Peacock on the development of a significant and meaningful advertising and ad tech partnership. This is a great outcome for consumers and we look forward to growing together with Peacock as they bring their incredible content to the Roku platform.”

Roku is also pleased whenever a significant content provider signs a deal with the company. Roku traditionally takes a 20% cut of all subscription revenue when a customer signs up for a service on the Roku platform. It receives at least 30% of the advertising time on free streaming services, allowing Roku to sell advertising and keep the money. NBCU appeared to be reluctant to accept those terms, and that is likely what caused the delay in debuting Peacock on Roku. Neither party would disclose the terms in the contract. Comcast is the parent company of NBCU.

Comcast CEO Brian Roberts said last week Peacock had signed up at least 15 million new users over the last two months. But Roberts would not disclose how many were actually paying for the service. Peacock’s free, ad-supported tier offers over 13,000 hours of classic and current NBC programs, including entertainment, news, and sports. A small catalog of original series and other premium content is also available for $4.99 a month (or $49.99/yr), and users who want it all — without ads — can pay $9.99 a month (or $99.99/yr). Roberts likely needs a much larger subscriber base to make Peacock a viable proposition, making its availability on the Roku platform crucial.

Some analysts fear carriage disputes like this could open a new front in the “retransmission consent” wars, where national and local networks are blacked out when cable or satellite providers refuse to pay their asking prices. If Roku insists on being compensated in return for making services available in its app store and if content providers cannot reach an agreement, services could suddenly disappear, or never appear at all. HBO Max is still unavailable on Roku because parent company AT&T has yet to sign a contract with Roku, and Peacock remains unavailable on Amazon’s Fire TV platform and Samsung’s Smart TVs.

CBS and AT&T Reach Carriage Agreement, CBS Sports Net and Smithsonian Channel Part of Deal

Phillip Dampier August 8, 2019 AT&T, Consumer News, DirecTV, DirecTV Now, Online Video Comments Off on CBS and AT&T Reach Carriage Agreement, CBS Sports Net and Smithsonian Channel Part of Deal

CBS and AT&T have agreed to end the blackout of 26 CBS owned and operated TV stations in 17 markets including New York, Los Angeles, Chicago, Philadelphia, Dallas, San Francisco, Boston, Atlanta, Tampa, Seattle, Detroit, Minneapolis, Miami, Denver, Sacramento, Pittsburgh and Baltimore. CBS local stations in these areas will return to AT&T U-verse, DirecTV, and DirecTV Now lineups sometime today.

The renewed retransmission consent contract covers carriage of these stations and CBS-owned CBS Sports Network and Smithsonian Channel for the next several years and could broaden carriage of the two CBS cable networks to additional AT&T platforms in the coming months.

Terms of the agreement were not disclosed, but analysts suggest AT&T is now paying several dollars a month per subscriber for each over the air station. AT&T had earlier claimed CBS was being unreasonable in requesting a substantial hike in rates to continue carrying stations that viewers can get over the air for free.

AT&T is still engaged in weeks-long disputes with several Nexstar and Sinclair-managed local station, resulting in ongoing station blackouts in markets around the country.

DirecTV Now Becomes AT&T TV Now, With AT&T TV Coming Later This Summer

Phillip Dampier July 30, 2019 AT&T, Consumer News, DirecTV, DirecTV Now, Online Video 1 Comment

DirecTV Now customers will soon be introduced to AT&T TV Now as the streaming service rebrands with new apps and prepares for the launch of WarnerMedia’s HBO Max streaming service early next year.

The streaming service, originally branded as part of the DirecTV platform, has suffered major subscriber losses (168,000 in the last three months alone) after reducing the size of its TV packages and raising prices twice in the last year. To date, more than 26% of DirecTV Now’s subscriber base has defected to other streaming services, with no end to those losses in sight. AT&T’s DirecTV satellite and U-verse TV have also turned in stunning reductions in the number of subscribers, losing at least two million customers in the last year, with 778,000 departing during the second quarter of 2019.

AT&T has stopped offering deep promotional discounts to most customers threatening to cancel over rate hikes, and subscribers are making good on their threats to leave. The company is also embroiled in two major retransmission consent disputes that have left customers in several cities facing a blackout of as many as three network affiliated local TV stations. With higher prices for fewer channels, and plenty of alternatives, customers are turning to other providers.

AT&T’s 2015 purchase of DirecTV, in retrospect, appears to have been a major business mistake, according to some Wall Street analysts. Originally intended to help AT&T manage the spiraling costs of video for its U-verse TV service by winning more generous volume discounts from programmers, the DirecTV acquisition came just before the phenomenon of cord-cutting took off, leaving all of AT&T’s video services vulnerable to customer losses. DirecTV Now initially benefited from cord-cutters attracted to its generous package of channels at a low price, but an executive decision to reduce the channel lineup while raising prices drove off what executives characterized as ‘undesirable customers only looking for deals.’

AT&T has also been experimenting with a separate streaming service that will likely eventually replace the satellite-based DirecTV. Beta testers have been providing feedback to AT&T about a new set top streaming box intended to work with this service, now to be called AT&T TV. AT&T is also reducing the number of apps required to access its myriad of video services. AT&T TV and AT&T TV Now customers will download the same app, only the channel lineups will be different. The company is targeting AT&T TV Now on cord-cutters looking for a cheaper and smaller video package, while AT&T TV will include a range of packages likely identical or very similar to DirecTV’s current satellite lineup.

If AT&T TV is successful, AT&T can cut costs incurred installing and maintaining satellite dishes and also eventually decommission DirecTV’s satellite fleet. Rural satellite TV customers without access to broadband may be in a difficult position if that happens, and the country has still not resolved the rural broadband challenge.

Even with these changes, AT&T customers are faced with a large menu of potentially confusing video options. AT&T sells traditional live cable TV services through AT&T TV, AT&T TV Now, DirecTV, and U-verse. It also offers a stripped down WatchTV package offering 35 channels for $15 a month or less. Premium customers still trying to tell the difference between HBO Go and HBO Now will soon also contend with HBO Max. Cinemax has its own similar offerings for cable TV customers and direct to consumer subscribers.

DirecTV Customers in 17 Major Cities Face CBS, CW Station Blackout

Phillip Dampier July 16, 2019 AT&T, Competition, Consumer News, DirecTV Now, Online Video 1 Comment

AT&T is facing a last hour showdown with CBS owned and operated local TV stations in 17 major U.S. cities over a new retransmission consent contract that could mean the third major station blackout for customers of DirecTV, DirecTV Now, and AT&T U-verse. Streaming customers would also lose access to on-demand content. In addition, CBS-owned CW television stations would be dropped from all three AT&T-owned services.

AT&T’s contract with CBS affiliates in Atlanta, Baltimore, Boston, Chicago, Dallas, Denver, Detroit, Los Angeles, Miami, Minneapolis, New York, Philadelphia, Pittsburgh, Sacramento, San Francisco, Seattle, and Tampa expires at 11pm PDT on Friday, July 19. At the moment, the two parties are reportedly far apart in negotiations, with AT&T complaining CBS is proposing “unfair terms” for a contract renewal.

CBS claims AT&T is offering below-market pricing for a contract renewal, noting that other cable, telephone, and satellite providers readily agreed to pay higher prices to continue carrying CBS’ major market affiliates.

AT&T has already left customers blacked out from nearly 150 local stations owned by Nexstar and several smaller owners — some effectively front groups for Sinclair Broadcasting — with no end in sight. Both sides are taking heat from public officials and members of Congress upset with the loss of one or more local stations, and the latest blackout of CBS stations could result in even greater scrutiny of AT&T and station owners.

AT&T issued a statement warning customers to be ready for the blackout by this weekend, and complained CBS was negotiating in public.

“We’re disappointed to see CBS put our customers into the middle of negotiations,” AT&T said in a statement. “AT&T is on the side of customer choice and value and wants to keep the local CBS stations in affected cities in our customers’ lineups. Our goal is always to deliver the content our customers want at a value that also makes sense to them. We continue to fight hard for that here and appreciate our customers’ patience while we work this out with CBS.”

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