Comcast customers looking for some savings off their broadband service are getting some decent discounts when threatening to take their business elsewhere. Depending on the competition in your area, customers are paying as little as $19.99 per month for Comcast Performance Internet, which delivers around 12Mbps download speed. While the best deals often go to new customers, current customers can get some nice discounts just by using the word “cancel.”
Stop the Cap! has collected some examples from our readers about recent experiences with Comcast’s retentions and promotions departments. Any customer can try any of these numbers and ask if promotions are available. Comcast pricing can vary regionally, as do their offers. If you don’t like the first one you hear about, ask them if they can do any better. Very often they can.
Chicagoland
Call 1-800-934-6489, select option ‘4’ for downgrade or disconnect, then option ‘2’ for disconnect
Tell the operator you are considering dropping your broadband service because it is too expensive, but a friends of yours is getting a promotion for current customers offering $19.99 a month for Comcast Performance Internet. Can I get that offer?
They will check for qualified offers for your area and may attempt to offer promotions for triple play packages. In Chicago, the current Performance promo is $19.99 a month for six months, then $46.95 for the next six months. But your pricing may vary.
San Francisco Bay Area/Seattle
Call 1-800-970-6405. They will usually answer asking if you are calling about a special promotion. Ask them about the Internet offer priced at $19.99 for first year, $34.99 for second year and verify what level of Internet service this provides (it should be Performance). Some people report this offer is available to new customers only, others say it works for existing customers. It is provided by an authorized reseller for Comcast.
Tennessee/Mid-South
Call 1-877-395-5388. Ask about current promotions.
Expect at least five minutes of bad deals. Hold out for 6Mbps service at $19.99 for six months or 8Mbps at $29.99 for 12 months. You can often get them to extend the 6Mbps service pricing for 12 months. Ask for any activation/installation fees to be waived.
Business Class Service (Usage Cap Free!)
Commercial (Business) HSI 12/2Mbps service is available for as little as $60 per month without TV or $65 with basic TV. All installation fees can be waived. Expect a 1-2 year commitment. You may want to Google around for any third party Comcast Business Class resellers who can provide 12/2Mbps service for as little as $44 a month with a six month commitment and $35 activation fee.
General Advice
All promotions with Comcast are strictly “your mileage may vary.” If a particular representative is not giving you a good offer, thank them, hang up and try another phone number shown above or call later. You should get used to asking “is this the best you can offer” and “can this fee be waived?” You won’t get it if you don’t ask.
With Comcast, you will also do much better buying your own cable modem and avoiding the monthly rental fee. Perhaps some of our readers can join in the discussion in the comments with some modem recommendations.
When your promotion ends, getting an extension requires more work. Many representatives will not want to offer you back-to-back promotions but some will when pressed. You can also cancel service and then start a new account with the cooperation of a family member.
Some of the best pricing promotions require some level of cable television service. If you want broadband-only service, let the representative know you want offers for that level of service only.
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Time Warner Cable’s spring promotion for broadband service has gotten more aggressive on pricing, particularly for the company’s fastest tiers.
