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Comcast Raising Rates July 1st; Higher Cable TV Surcharges, $3 More for Double-Play Broadband/TV Package

Phillip Dampier May 26, 2015 Comcast/Xfinity, Consumer News 10 Comments

comcastJust in time for the summer fireworks, Comcast’s own rate explosion may be arriving in your mailbox. The cable company is boosting rates on cable television and broadband service in several regions, including higher Broadcast TV surcharges and, for some, the introduction of a new compulsory sports programming fee. Comcast customers shared their rate increase letter with Broadband Reports.

The original notification letter was littered with grammatical and spelling errors and obviously was never proofread. Maybe they are using the extra money to hire someone to help out with that. We’ve translated the text into the English language:

At Comcast, we are committed to constantly improving your entertainment and communications experience, and we continue to invest in making your services even better. Due to increases we incur in programming and other business costs, we periodically need to adjust our prices as we make these and other investments.

Starting on July 1, 2015, the prices of select XFINITY TV and Internet services and equipment will change. We’ve included the changes in this notice. Among these price changes, we have itemized a Regional Sports fee for customers receiving Digital Starter service tiers and above to offset the rising costs of distributing regional sports networks.

In the Atlanta area, a sample of rate changes include: a Limited Basic rate hike between $1-3 a month, a Standard Cable increase of $1 a month, a $2 hike in HD DVR Service (was $8, soon to be $10), a $1 Regional Sports fee, a $1.75 a month increase in the Broadcast TV Fee (this varies widely in different Comcast markets), and a $3 increase in the cost of Blast! With XFINITY TV or Voice Service (was $67.95, now $70.95). The modem rental fee remains unchanged at $10/mo.

Rates are unaffected for customers on term contracts or promotions until those plans expire. It will also not affect customers who have previously received a notification of a rate hike during 2015.

Comcast’s Growing List of Owned/Operated Networks Gets Bigger With Time Warner Cable

psctest

This week’s revelation that a Comcast-controlled enterprise deliberately and consciously removed news content critical of Comcast and its public policy lobbying practices speaks to the impact media concentration has on news dissemination.

It also exposes the close relationship Comcast maintains with non-profit groups it financially supports, encouraging the kinds of positive letters about its operations the New York Public Service Commission can now find on file in this case.[1]

comcast twcThe group involved in the current controversy reportedly received $350,000 from Comcast and promptly began a vocal opposition campaign against Net Neutrality, an open Internet policy Comcast still opposes being enacted as official FCC policy.[2]

Professor Todd Gitlin of Columbia University called Comcast’s close relationship with the Minority Media and Telecommunications Council (MMTC) the “closest thing I can imagine to a political quid pro quo. The fact NewsOne saw fit to delete a report that they previously posted without any claim that anything was mistaken in the report tells you something about their commitment to open discourse.”

Jeff Cohen, an associate professor of journalism at Ithaca College, also commented on the NewsOne decision. “Just as corporate cash can corrupt civil rights groups, this incident shows how corporate power can corrupt and censor the news.”[3]

Time Warner Cable operates local news channels in most of the major New York cities it serves. These channels will also come under the umbrella of Comcast, giving it an even greater news voice through its NBC and Telemundo networks, MSNBC, local cable news operations, and owned and operated local broadcast affiliate stations in New York City.

In closing, as a reminder to the Commission, Comcast’s list of broadcast, cable and digital media assets is already enormous and will grow even larger if a merger with Time Warner Cable is approved.[4]

Comcast-NBCUniversal

Broadcast Television
NBC Television Network
NBC Entertainment
NBC News
NBC Sport Group
Universal Television (UTV)
Universal Cable Productions
NBCUniversal Domestic Television Distribution
NBCUniversal International Television Distribution

NBC Local Media Division
NBC New York (WNBC)
NBC Los Angeles (KNBC)
NBC Chicago (WMAQ)
NBC Philadelphia (WCAU)
NBC Bay Area (KNTV)
NBC Dallas/Fort Worth (KXAS)
NBC Washington (WRC)
NBC Miami (WTVJ)
NBC San Diego (KNSD)
NBC Connecticut (WVIT)
NBC Everywhere
LX TV
Skycastle Entertainment

Telemundo
KVEA (Los Angeles)
WNJU (New York)
WSCV (Miami)
KTMD (Houston)
WSNS (Chicago)
KXTX (Dallas/Fort Worth)
KVDA (San Antonio)
KSTS (San Francisco/San Jose)
KTAZ (Phoenix)
KNSO (Fresno)
KDEN (Denver)
KBLR (Las Vegas)
WNEU (Boston/Merrimack)
KHRR (Tucson)
WKAQ (Puerto Rico)
KWHY (Los Angeles) (Independent)

Television Channels
Bravo
Chiller
CNBC
CNBC World
Comcast Charter Sports Southeast
Comcast Sports Group
Comcast SportsNet Bay Area
Comcast SportsNet California
Comcast SportsNet Chicago
Comcast SportsNet Houston
Comcast SportsNet Mid-Atlantic
Comcast SportsNet New England
Comcast SportsNet Northwest
Comcast SportsNet Philadelhpia
SNY
The Mtn.-Mountain West Sports Network
CSS
Comcast Sports Southwest
New England Cable News (Manages)
NBC Sports Network
The Comcast Network
E! Entertainment Television
G4
Golf Channel
MSNBC
mun2
Oxygen Media
Cloo
Sprout
The Style Network
Syfy
Universal HD
USA Network
The Weather Channel Companies
Syfy Universal (Universal Networks International)
Diva Universal (Universal Networks International)
Studio Universal (Universal Networks International)
Universal Channel (Universal Networks International)
13th Street Universal (Universal Networks International)
Movies 24 (Universal Networks International)
Hallmark Channel (non-U.S.) (Universal Networks International)
KidsCo (Interest) (Universal Networks International)

Film
Universal Pictures
Focus Features
Universal Studios Home Entertainment

Parks and Resorts
Universal Parks and Resorts

Digital Media
DailyCandy
Fandango
Hulu (32%)
iVillage
NBC.com
CNBC Digital
Plaxo

Communications
XFINITY TV
XFINITY Internet
XFINITY Voice

Sports Management
Comcast-Spectator
Philadelphia Flyers
Wells Fargo Center
Global Spectrum (Public Assembly Management)
Ovations Food Services
Front Row Marketing Services
Paciolan
New Era Tickets (ComcastTIX)
Flyers Skate Zone

Other
Comcast Ventures, which is invested in numerous companies.

Time Warner Cable

Local channels`
Time Warner Cable News[5]
NY1: Manhattan, Bronx, Brooklyn, Queens, Staten Island
NY1 Noticias: Spanish language news for New York City
NY State of Politics Blog
TWC News Capital Region (Albany, Amsterdam, Saratoga and Berkshire counties)
TWC News Central NY (Syracuse, Ithaca/Cortland, Utica/Rome)
TWC News Hudson Valley
TWC News Northern NY (Watertown/Ft. Drum)
TWC News Southern Tier (Elmira/Corning, Binghamton/Oneonta)
TWC News Western NY (Buffalo, Finger Lakes Region, Jamestown, Rochester, and Batavia)

Regional Sports Networks
Metro Sports
Time Warner Cable Sports
Time Warner Cable SportsNet
Time Warner Cable Deportes
TWC Sports 32
SNY

Other Holdings
Adelphia — former cable television company in PA
NaviSite — cloud and hosting services company
Insight Communications — cable operator
DukeNet Communications — Fiber optic network
Time Warner Cable Internet
Time Warner Cable Media (advertising)

[1]http://documents.dps.ny.gov/public/MatterManagement/CaseMaster.aspx?MatterCaseNo=14-m-0183
[2]http://www.publicintegrity.org/2013/06/06/12769/civil-rights-groups-fcc-positions-reflect-industry-funding-critics-say
[3]http://www.republicreport.org/2014/comcast-affiliated-newsite-censored-my-article-about-net-neutrality-lobbying/
[4]https://archives.cjr.org/resources/index.php
[5]http://spectrumlocalnews.com/

How Charter Communications Let Time Warner Cable Slip from its Grasp

Phillip Dampier February 18, 2014 Broadband Speed, Charter Spectrum, Comcast/Xfinity, Competition, Consumer News, Data Caps, Editorial & Site News, Net Neutrality, Online Video, Public Policy & Gov't Comments Off on How Charter Communications Let Time Warner Cable Slip from its Grasp

surpriseFew were surprised more by the sudden announcement that Comcast was seeking to acquire Time Warner Cable all by itself than the negotiating team from Charter Communications.

Working for weeks to settle how Comcast and Charter would divide the second largest cable company in the country between them, they learned about the sudden deal with Comcast the same way the rest of the country heard about it — over Comcast-owned CNBC.

After Charter endured weeks of rejection from Time Warner Cable executives over what they called “a lowball offer,” Comcast had entered the fray to help Charter boost its offer and bring more cash to the table to change Time Warner Cable’s mind. In return, Comcast expected to acquire Time Warner’s east coast cable systems and much more.

That is where the trouble began.

Charter_logoAccording to Bloomberg News, the talks broke down because Charter wanted to hold onto as many Time Warner Cable assets as possible. Comcast chief financial officer Michael Angelakis expected Charter to divest more than just the New England, New York, and North Carolina Time Warner Cable systems. Angelakis also wanted control of Time Warner’s valuable regional sports networks in Los Angeles. When he didn’t get them, he stormed out of a meeting threatening to do a deal for Time Warner Cable without involving Charter at all.

The Wall Street Journal confirms the account, adding that both Comcast CEO Brian Roberts and Angelakis agreed the talks with Charter seemed to be going nowhere.

Roberts

Roberts

Roberts called a secret meeting with top Comcast executives including Angelakis, Comcast Cable head Neil Smit, Comcast’s lobbying heavyweight David Cohen, and NBCUniversal CEO Steven Burke. Roberts asked each about the options on the table and their conclusion was to buy Time Warner Cable by themselves and cut Charter out of the deal.

Within days, Comcast CEO Brian Roberts reinitiated talks with Time Warner Cable CEO Robert Marcus. The two companies had talked off and on ever since Charter Communications set its sights on acquiring Time Warner Cable. It was clear from the beginning Marcus and his predecessor Glenn Britt were cool to Charter’s overtures. Not only was Charter a much smaller operation, it also had a checkered past including a recent bankruptcy that wiped out shareholder value and was loaded with debt again.

The alliance between Charter and Liberty Global’s John Malone was also unsettling. Those in the cable industry had watched how ruthless Malone could be back in the 1990s when a then much-smaller Comcast secretly attempted to acquire control of Tele-Communications, Inc. (TCI) — then the nation’s largest cable operator run by Malone. Malone was furious when he learned about the effort and went all out to kill the deal, acquiring the stake Comcast sought himself.

Malone’s cable empire would eventually fall with the sale of TCI to AT&T just a few years later. When AT&T decided it didn’t to stay in the cable business, it sold TCI’s old territories to Comcast, making it the largest cable operator in the country.

Malone

Malone

Malone’s brash attitude has also occasionally rubbed the cable industry’s kingpins the wrong way, especially in his public comments. Last year, Malone criticized Roberts’ more conservative operating style, which means Comcast pays a higher tax rate. Malone specializes in deals that leave his acquisitions with enormous debt loads, manipulating the tax code to stiff the Internal Revenue Service. In June, Malone was back again criticizing the lack of a unified national cable cartel better positioned to defeat the competition.

Under his leadership at TCI, many cable programmers didn’t get on TCI’s cable dial unless they sold part-ownership to TCI. Competitors were dispatched ruthlessly — home satellite dish service, then the most viable competitor, strained under TCI-led efforts to enforce channel encryption.

TCI-owned networks routinely required satellite subscribers to sign up with the nearest TCI cable system, which often billed them at prices higher than what cable subscribers paid. Subscribers had to buy not one, but eventually two decoder modules for several hundred dollars apiece before they could even purchase programming. The cable industry also worked behind the scenes to promote and defend enhanced zoning laws that made installing satellite dishes difficult if not impossible, and denied access to some programming at any price, unless it was delivered by a cable system.

Comcast-LogoMalone called today’s divided industry “Snow White and the Seven Dwarfs” and insisted on a new major consolidation wave to enhance “value creation” and deliver some major blows to satellite and telephone company competitors.

Despite Liberty Global’s ongoing consolidation wave of European cable systems, his lack of financial resources to put his money where his mouth was left Time Warner Cable executives cold.

Already loaded with debt, Malone’s part ownership stake in Charter could not make up for Charter’s current status — a medium-sized cable operator with dismal customer ratings primarily serving smaller communities bypassed by larger operators.

A deal with Charter would mean Time Warner Cable's bonds would be downgraded to junk status.

A deal with Charter would mean Time Warner Cable’s bonds would be downgraded to junk status.

Moody’s Investor Service warned Charter’s offer to acquire Time Warner Cable was primarily financed with the equivalent of a credit card, and would leave the combined entity with $60 billion in debt with bonds promptly downgraded to junk level. Time Warner Cable had always considered its bonds “investment grade.”

Charter’s first clue something was wrong came when Comcast stopped returning e-mail and phone calls. That’s always cause for alarm, but Charter officials had no idea Comcast was secretly negotiating with Time Warner Cable one-on-one. In fact, Comcast’s Roberts was negotiating with Time Warner Cable over a cell phone while attending the Sochi Olympics.

Malone finally got the word the deal was off just a short while before Comcast and Time Warner Cable leaked the story to CNBC.

Ironically, it was Malone who convinced Comcast to seek out a deal with Time Warner Cable. Comcast’s thinking had originally been it had grown large enough as a cable operator and sought out expansion in the content world, acquiring NBCUniversal. But Malone warned online video competitors like Netflix would begin to give customers a reason to cut cable’s cord or at the very least take their business to AT&T or Verizon’s competing platforms.

Comcast executives were convinced that gaining more control over content and distribution was critical to protect profits. Only with the vast scale of a supersized Comcast could the cable company demand lower prices and more control over programming. By dominating broadband, critics of the deal warn Comcast can also keep subscribers from defecting while charging higher prices for Internet access and imposing usage limits that can drive future revenue even higher.

Just like the “good old days” where customers had to do business with the cable company at their asking price or go without, a upsized Comcast will dominate over satellite television, which cannot offer broadband or phone service, as well as the two largest phone companies — AT&T, which so far cannot compete with Comcast’s broadband speed and Verizon, which has pulled the plug on further expansion of FiOS to divert investment into its highly profitable wireless division. If Comcast controls your Internet connection, it can also control what competitors can effectively offer customers. Even if Comcast agrees to voluntarily subscribe to Open Internet principles like Net Neutrality, its usage cap can go a long way to protect it from online video competitors who rely on cable broadband to deliver HD video in the majority of the country not served by U-verse or FiOS.

AT&T: We Know What You Are Watching and Why Metered Broadband Is Good (for AT&T)

Phillip Dampier June 4, 2013 AT&T, Competition, Data Caps, Online Video, Rural Broadband, Wireless Broadband Comments Off on AT&T: We Know What You Are Watching and Why Metered Broadband Is Good (for AT&T)
Top secret.

We know what you are watching.

AT&T’s efforts to expand its U-verse platform to more communities is all about improving AT&T’s growing revenues in the broadband business and further monetizing customers’ broadband usage.

Those are the views of Jeff Weber, AT&T’s president of content and advertising sales. Appearing at last week’s Nomura Global Media Summit Conference, Weber also admitted AT&T is using viewer data collected from U-verse TV set-top boxes to help decide what networks to carry and which can be dropped because of lack of viewership.

Weber appeared at the conference to talk about the implications of Project Velocity IP — AT&T’s investment in expanding its U-verse platform and its proposal to transition rural landline customers to AT&T’s wireless service.

AT&T claims when the project is complete, two-thirds of its landline customers will have access to U-verse, and 99 percent of AT&T’s wireline service areas will be covered by AT&T’s mobile network.

Weber’s job primarily focuses on AT&T’s U-verse TV service — dealing with all the networks on the lineup and selling advertising time.

Although television programming is an important revenue generator for AT&T, broadband revenue is the real focus behind AT&T’s U-verse expansion.

“At the core, it is about improving the fundamental broadband business, extending our footprints to be able to cover more of our customers,” Weber said. “Because our core belief is that the broadband business is [going to be] a very good business for a long time.”

Weber

Weber

One way AT&T can further increase revenue is to limit broadband usage and charge overlimit fees for customers who exceed their monthly allowance. AT&T currently limits DSL customers to 150GB of usage per month, 250GB for U-verse broadband. The overlimit fee is $10 for each additional 50GB of usage. At present, both the usage limits and overlimit fees are not broadly enforced in many areas.

“I think very clearly incremental broadband usage is going to drive incremental revenue,” explained Weber. “Part of that assumption is that as traffic continues to grow, you need to be able to monetize that traffic in some way, shape or form. At the end of the day, it’s a pretty efficient market and a really efficient way for customers to pay. In almost every other way the more you use, the more you pay. And I don’t think that’s a radical notion and I suspect that’s a kind of thing we’ll see.”

AT&T already earns $170 a month in average revenue per U-verse customer, mostly from package sales of telephone, broadband, and television service.

Television programming content continues to be a major and growing expense for AT&T, eating into profits. Weber complained programming costs are “too high” and limit AT&T from asking subscribers to pay more when rate increases are contemplated.

Instead, AT&T is increasingly playing hardball with programmers, refusing to pay growing programming costs for certain networks and dropping others that do not have many viewers.

How does AT&T know what channels its customers are watching? The company tracks viewing habits with U-verse TV set-top boxes, which automatically report back to AT&T what channels and programs customers are watching.

“Everybody is facing [profit] margin pressure as content costs go up but the question is how will customers react to higher prices as content costs go up,” Weber said. “Everybody is having to make tough decisions and we’ve been able to use that data and make very smart decisions for our customers.”

As an example, Weber noted AT&T uses real viewer numbers during contract negotiations, suggesting that lower-rated networks deserve a lower rate. If a programmer refuses, AT&T can successfully drop a little-watched network without significant customer backlash.

Weber said the numbers are even more valuable when negotiating carriage fees for expensive regional sports networks. Weber said in one city, AT&T decided to not carry a regional network because it found the majority of customers never watched many of the sports teams featured.

Comcast's Sportsnet for Houston is not available to some U-verse subscribers because AT&T determined the audience for the sports teams on the network was too small.

Comcast’s Sportsnet for Houston is not available to some U-verse subscribers because AT&T determined the audience for the sports teams on the network was too small.

“We looked at how many of our customers watched zero of those games, one, two, all the way through 150 games for baseball and 80 games for the basketball team that we’re talking about,” Weber said, noting that if a particular viewer watched 30 or more games, AT&T considered that customer a passionate viewer likely to cancel service if the channel was dropped from the lineup.

“It was very clear the viewership intensity in that particular market was low and we didn’t need to pay the rates that were being asked and we’re not,” Weber said, calling the tracking a “perfect insight” into programming costs vs. viewership value.

AT&T also made it clear if programmers went around the company to sell channels direct to consumers over the Internet, AT&T would bring significant pressure for a wholesale rate cut, which some programmers might see as a deterrent to offering online viewing alternatives.

“If they’re going to [stream their programming online], then that’s a very different conversation and a very different value for our customer,” Weber said. “That’s a choice the content providers can make. We’re totally OK with that, but exclusivity versus non-exclusivity has materially different value for our customers, and I think we would want that reflected,” he added.

Monitoring customer viewing habits also helps AT&T earn more revenue by selling targeted commercial messages to specific viewing audiences.

“If an advertiser wanted to buy The Ellen DeGeneres Show, we know based on our data who that audience is,” Weber said. “We can go find that same audience outside of Ellen and maybe extend reach or drive [the ad] price a bit [higher]. We can also go find that same audience online or on your mobile phone.”

Analyst Declares Cable Customers Will Pay $50/Month Of Their Cable Bill for Sports in 2013

Phillip Dampier December 27, 2012 Consumer News, Video Comments Off on Analyst Declares Cable Customers Will Pay $50/Month Of Their Cable Bill for Sports in 2013

sharing costs of sports

The largest share of your cable bill in 2013 will go to cover just one genre of television programming: sports.

Leo Hindery, Intermedia’s managing partner, claims $50 of your monthly cable bill will cover networks like ESPN, YES, NFL Network, and a wide range of national and regional sports networks, whether you watch them or not.

Appearing on Bloomberg TV’s “Bloomberg Surveillance,” Hindery says there is no end in sight for sports programming-related rate hikes. They have increased 16% in just the past two years.

Hindery noted in the beginning sports cable networks largely covered national, pro teams. But the newest wave of networks cover collegiate sports, at prices nearly as high as ESPN charges its cable affiliates. With just about every major sport now sporting its own cable network, the possibilities and the accompanying rate increases are endless.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/Bloomberg Hindery Cable Sports Fees 50 Per Month in 2013 12-20-12.flv[/flv]

“Next year, we will pay directly or indirectly something on the average of $50 [a month] for sports which we didn’t ask for,” Hindery said. “It’s not a-la-carte, it is part of the bundle.”  (4 minutes)

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