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Spectrum Voice Getting $3 Rate Hike

Phillip Dampier February 2, 2021 Issues Comments Off on Spectrum Voice Getting $3 Rate Hike

Early this morning, Charter Communications quietly raised rates by $3 on their digital home phone service, Spectrum Voice.

Offered as a $9.99 a-la-carte add-on service for several years, Spectrum Voice still perennially lost customers cutting the cord on wired home phone lines. According to Charter’s latest financial results released on January 29, Charter lost 103,000 Spectrum Voice customers during the fourth quarter of 2020 and 148,000 customers over the full year.

The new $12.99 rate applies to new bundled subscribers beginning today, but existing customers will continue to pay $9.99. An additional home phone line (limit one) is also available for an extra $19.99/month. Customers only subscribing to home phone service from Spectrum will pay $29.99 a month.

Spectrum Voice is a managed Voice over IP phone service offering unlimited local and long distance calling to the United States, Canada, Guam, Mexico, Puerto Rico, American Samoa, the Northern Mariana Islands and the U.S. Virgin Islands.

Subscribers also receive a generous package of calling features including: Voicemail, 3-Way Calling, Accept Selected Callers, Block 3rd Party Charges, Block 900/976 Calls, Block Anonymous Calls, Block Collect Calls, Block International Calls, Block Outbound Caller ID, Block Unwanted Callers, Caller ID, Call Waiting, Call Waiting with Caller ID, Forward All Calls, Forward Calls When Busy, Forward Calls When No Answer, Forward Selected Calls, Repeat Dialing, Return Call, Simultaneous Ring, Speed Dial and VIP Ring. The company also recently introduced a new call blocking service designed to limit robocallers and telemarketers.

AT&T Fiber Buildout Could Steal Two Million Charter and Comcast Customers

As AT&T continues to build out its fiber to the home network in its landline service areas, the company estimates it could achieve 50% market penetration by 2023, triggering a growing wave of consumers dropping cable in search of a better deal.

Cowen, a research firm, issued a report to clients indicating if AT&T achieves its expansion goals, it will be a tough competitor to Comcast and Charter.

Both cable companies have pulled back on promotional and customer retention pricing in recent years, allowing customers to follow through on threats to disconnect service. AT&T Fiber is expected to be a frequent destination for those unhappy cable customers. As AT&T’s fiber network expands, it could eventually grab one million customers each from Comcast and Charter, as well as another 200,000 cancelling service with Altice’s Suddenlink.

If the estimates prove accurate, the costs to earnings will be considerable — Comcast will lose around $1.1 billion, Charter $885 million, and Altice $162 million.

AT&T claims it has expanded fiber to the home service to three million homes each of the last two years. It plans to continue expanding fiber buildouts for an additional three years, wiring up communities where a return on investment can be achieved.

To stem customer losses, the cable industry will likely have to relent on pricing and promotions in areas where AT&T Fiber already provides competitive service.

The cable industry has enjoyed a strong speed advantage over most phone companies for the last few years as nearly 100% of cable operators now offer gigabit download speed. In contrast, phone companies are offering gigabit speed in only about 25% of their footprint, with many telco service areas still stuck with low-speed DSL, often unable to achieve the FCC’s minimum broadband speed of 25 Mbps.

Windstream Declares Bankruptcy; Another Legacy Telco Falters

Phillip Dampier February 25, 2019 Consumer News, Public Policy & Gov't, Windstream 3 Comments

Windstream Holdings, Inc. filed bankruptcy this afternoon, citing its inability to cover $5.8 billion in outstanding debt.

The independent phone company, which provides legacy landline and broadband service to around 1.4 million customers in 18 states, filed voluntary to reorganize under Chapter 11 of the U.S. Bankruptcy Code in the U.S. Bankruptcy Court for the Southern District of New York, citing a judge’s decision almost two weeks ago that the company defaulted on its obligations.

“Following a comprehensive review of our options, including an appeal, the Board of Directors and management team determined that filing for voluntary Chapter 11 protection is a necessary step to address the financial impact of Judge Furman’s decision and the impact it would have on consumers and businesses across the states in which we operate,” said Tony Thomas, president and chief executive officer of Windstream. “Taking this proactive step will ensure that Windstream has access to the capital and resources we need to continue building on Windstream’s strong operational momentum while we engage in constructive discussions with our creditors regarding the terms of a consensual plan of reorganization.”

Windstream received a commitment from Citigroup Global Markets Inc. for $1 billion in debtor-in-possession (“DIP”) financing. Assuming a bankruptcy judge approves of the arrangement, Windstream claims this stop-gap financing will allow it to run its current business as usual.

Windstream provides residential service in 18 states including: Alabama, Arkansas, Florida, Georgia, Iowa, Kentucky, Minnesota, Mississippi, Missouri, Nebraska, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina and Texas.

The company claims it was forced into bankruptcy after a judge found Windstream’s attempt in 2015 to shift its valuable fiber optic network assets off its own books into a sheltered real estate investment trust (REIT) named Uniti Group violated the rights of bondholders which hold some of Windstream’s debt. Those debts are backed, in part, by the valuable fiber optic assets Windstream had  spun them off to a new entity. In fact, Uniti’s fiber optic assets are essential to Windstream’s viability. The phone company has the exclusive right to use Uniti’s fiber assets and two-thirds of Uniti’s revenue comes from Windstream, making the two companies inseparable.

Windstream’s bankruptcy is a concern to investors of both companies because it will allow Windstream to renegotiate the terms of its contract with its fiber partner. Windstream customers are equally concerned because the phone company needs Uniti’s network to manage its broadband service.

The judge’s decision on Feb. 15 to declare the arrangement inappropriate was reportedly a shock to the investor community, which has made money buying repackaged corporate debt in the form of bonds for years. Corporations have issued bonds to retire older debt, while giving investors a piece of the action. Since investors are making money, they typically do not complain too loudly about the persistence of corporate debt, frequently repackaged in new bonds. As a result, companies can hold onto more cash used to pay shareholder dividends and executive compensation instead of permanently retiring debt.

Aurelius, a hedge fund, is making some of its money scrutinizing these arrangements looking for contract violations such as the Uniti spinoff. When it finds one, it takes a stake in the company and then threatens to sue as a harmed investor. Based on the judge’s decision, Aurelius won a judgment that will effectively empty the pockets of many of the bondholders and investors that could lose a lot of their investments because of the bankruptcy. If the hedge fund is going to actively seek other questionable arrangements or violations of bondholders’ rights at other companies, it could cause an earthquake in an investment community that has quietly conspired with companies to generate transactions that enrich investors while allowing companies to carry more debt.

Customers could end up covering some of the costs of today’s bankruptcy filing if Windstream files a plan with the Bankruptcy Court promising to raise prices to help it demonstrate ongoing viability.

Windstream’s Thomas complained the phone company is little more than a victim of a predatory hedge fund out to enrich itself at the expense of others.

“The company believes that Aurelius engaged in predatory market manipulation to advance its own financial position through credit default swaps at the expense of many thousands of shareholders, lenders, employees, customers, vendors and business partners,” Thomas said. “Windstream stands by its decision to defend itself and try to block Aurelius’ tactics in court. The time is well-past for regulators to carefully examine the ramifications of an unregulated credit default swap marketplace.”

Comcast Business Phone Service Experiencing Nationwide Outage

Phillip Dampier June 6, 2018 Comcast/Xfinity, Consumer News Comments Off on Comcast Business Phone Service Experiencing Nationwide Outage

(Downdetector.com)

A significant number of Comcast Business Voice customers have been without phone service since 8:00am this morning, disrupting operations and forcing many companies to use social media to offer up alternative cell phone numbers for customers wishing to call.

“Some Comcast Business customers may be experiencing issues with their Business Voice service,” said Jennifer Bilotta, vice president of communications for Comcast in a terse statement. “We are working to restore service to these customers as soon as possible. We appreciate our customers’ patience as we work to resolve the issue and will provide additional updates as they are available.”

A survey of social media and news reports shows the largest outages are affecting customers in the northeast, California, Florida, Georgia, Chicago, Texas, and the Pacific Northwest.

An unconfirmed report suggested the outage would be over by around 5:00pm EDT.

Verizon Abandoning Copper Network in Multiple Northeastern/Mid-Atlantic Cities

Phillip Dampier September 21, 2017 Consumer News, Public Policy & Gov't, Verizon Comments Off on Verizon Abandoning Copper Network in Multiple Northeastern/Mid-Atlantic Cities

Verizon Communications will decommission its existing copper wire facilities in multiple markets in Delaware, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island, and Virginia starting in 2018.

In a series of requests filed with the Federal Communications Commission, Verizon is asking to compel customers to switch service to Verizon’s FiOS optical fiber network or find another provider. While Verizon’s fiber network has a better reliability record than Verizon’s deteriorating copper facilities, some residential customers may be compelled to pay more for FiOS service than they used to pay for landline and DSL service over Verizon’s copper network. Their phone service may also no longer work in the event of a power failure.

“We will offer the service at a special rate for customers who migrate from copper to fiber as a result of the retirement of our copper facilities,” Verizon said, but the company did not guarantee that rate would not reset to regular priced FiOS service down the road.

Businesses may also have to invest in technology upgrades to switch to fiber optic service when Verizon pulls the plug on copper-delivered services.

The wire centers (central offices) where copper decommissioning is planned are disclosed in these company documents (click on links below to see if you are affected):

DELAWARE

MARYLAND

MASSACHUSETTS

NEW JERSEY

NEW YORK

PENNSYLVANIA

RHODE ISLAND

VIRGINIA

 

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