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Oregon Lawmakers Write Loophole for Google Fiber That Will Save Comcast Millions Instead

Phillip Dampier February 29, 2016 Comcast/Xfinity, Competition, Consumer News, Google Fiber & Wireless, Public Policy & Gov't Comments Off on Oregon Lawmakers Write Loophole for Google Fiber That Will Save Comcast Millions Instead

bank_error_in_your_favorFrom the Department of Unintended Consequences, Comcast will likely be the biggest benefactor of a new Oregon law intended to attract Google Fiber to Portland.

The Oregon Legislature rewrote the state’s tax laws after learning Google objected to Oregon’s concept of “central assessment,” which calculates local property taxes partly on the value of a company’s brand. The tax policy proved so contentious, Comcast spent years fighting the tax before ultimately losing its appeal before the Oregon Supreme Court in 2014. After two years of lobbying Google to come to Portland, nothing short of a repeal or exemption of this tax policy was likely to get the search engine giant to reconsider.

Comcast officials must not have believed their luck when state lawmakers resolved the tax problem for them, all because of efforts to woo Google back to the state. Legislators proposed a tax exemption for companies that agreed to invest in gigabit speed broadband and deliver it to the majority of the state’s broadband customers. The new law was a clear invitation to Google to begin wiring the state for fiber, but Comcast has crashed the party instead.

Comcast officials argue their own new “Gigabit Pro” service qualifies the cable company for the same tax exemptions Oregon intended Google to receive, despite the fact its 2-gigabit offering costs a fortune and is unlikely to attract more than a fraction of Comcast customers.

gigabit proOregon lawmakers wrote a law seeking to assure equal access by prohibiting companies from targeting only affluent neighborhoods for fiber upgrades, while forgetting to consider the cost of the service itself. Gigabit Pro will never feature prominently in Portland’s challenged neighborhoods at a cost of $4,600 for service during the first year.

Lawmakers now face the wrath of several local tax authorities that report they’ll lose tens of millions in tax revenue if Comcast successfully applies for an exemption. Staff members of the Oregon Public Utility Commission believes Comcast ultimately will qualify for that exemption, even if only a few customers pay Comcast’s asking price for gigabit service.

“If the application is approved, schools, libraries and local governments across the state would receive significantly less revenue,” wrote Mary Beth Henry, director of Portland’s Office of Community Technology, in a letter to state regulators. “This application was not the kind anticipated by the Legislature.”

Portland officials argue Comcast is violating the spirit of the new broadly written law by pricing its fiber service at $300 a month, far out of reach of most households. Google Fiber typically charges $70 for its gigabit service.

Critics of the legislature contend this isn’t the first instance of the Oregon body making a mess of things. In addition to not bothering to define what qualifies as “affordable” Internet, how much companies had to spend to offer it, or how many customers had to actually sign up for the service, language in the original bill accidentally left Google Fiber off the exemption list.

Massive Comcast Service Outage on West Coast Means $5 Service Credit… But Only If You Ask

Phillip Dampier June 3, 2015 Comcast/Xfinity, Competition, Consumer News, Public Policy & Gov't Comments Off on Massive Comcast Service Outage on West Coast Means $5 Service Credit… But Only If You Ask

comcast“Last night, Internet service for a number of our customers in the western part of the country was degraded or unavailable for several hours,” Comcast wrote on its blog this morning. “We had a team on this immediately, and were able to restore full service to most customers by 9pm PT.”

The cause of the failure – a defective piece of hardware – began that morning, which meant it took almost nine hours for Comcast to find the equipment responsible for eventually wiping out Internet service for millions of broadband customers up and down the west coast.

Most backbone networks, including Comcast’s, are designed to heal themselves and route traffic along alternate paths much like a detour would route automobile traffic around a street closed for construction.

One type of traffic that gets automatically rerouted is Domain Name System (DNS) traffic.  Unfortunately, some of that traffic shifted in an unexpected way and overloaded local DNS server capacity causing many customers to experience service interruptions.

The worst of the outage affected most California, Oregon, and Washington customers between 6:30-9:30pm PT, but many reported poor service for at least six hours before that.

“Our condolences on the death of your Internet,” wrote Upgrade Seattle, an advocacy group trying to convince the city to run its own public gigabit Internet service to compete with Comcast. “This is why we need a strong, accountable municipal Internet service throughout Seattle.”

Comcast has offered to placate angry customers with a $5 service credit for the outage, but offered conflicting information about how customers will get it.

Comcast spokeswoman Jennifer Khoury claimed the company will “proactively send the credit to affected customers.”

comcast outage

“Down Detector” shows the extent of Comcast’s latest service outage, which largely covers its entire service area in the states of Washington, Oregon, and the Bay Area region of California.

But other Comcast representatives, and the company’s own blog post, suggest otherwise.

Comcast’s policy states customer outage credits are not automatic, and callers to Comcast report customers must still ask for an outage credit to receive one.

“Comcast does not issue blanket service credits for outages,” reflects the policy of Comcast’s west coast divisions. The reason for that policy, according to Comcast spokesman Steve Kipp, is that Comcast prefers to work one-on-one with customers.

“You may have had somebody that may not have been home and did not even notice there was an outage,” Kipp offered. “Another customer may have lost valuable work time.”

But some people might be getting credits, if they got through to Comcast to complain about the outage as it happened.

“We are directly reaching out to those who reported problems last night to offer our apologies and a credit for lost service,” Comcast wrote on its blog this morning.

For everyone else:

“We are also building a Web site that impacted customers can visit to receive their credit. We will update this post with a link to that site as soon as it is available and will share the link on Twitter through our customer support handle @comcastcares.”

“Yeah, after we forget about it in a few days,” says Stop the Cap! reader Sarah Bowler who this morning asked us about the conflicting information coming out of Comcast. “You can’t live your life with Comcast without being ready to let go of their usual screw-ups after they are fixed or else you will become obsessed. They can’t get their billing right on a good day so I don’t believe for a second they will follow through with automatic credits. Go on record asking for that credit or you probably will never see it.”

Bowler tried calling 1-800-XFINITY (1-800-934-6489) but the lines were jammed, presumably with other callers looking for outage credits or information. She eventually got her credit using Comcast’s online support website. Customers can use live chat or try calling again later.

Seattle residents are particularly infuriated because this represents the second major outage since April, when a fiber optic cable cut wiped out service for 30,000 customers for nine hours, forcing some businesses to close for the day and 911 service to be disrupted for thousands because Comcast’s redundancy plan failed.

Customers there were also told they could receive credit, but it later turned out they received it only if they asked, and even then some claim they never got it.

“Comcast spends more time alienating their customers than they work on their service,” Bowler said.

Frontier Boosts Internet Speeds for its FiOS Customers in Oregon, Washington; But You Have to Ask for Them

Phillip Dampier April 6, 2015 Broadband Speed, Competition, Consumer News, Frontier Comments Off on Frontier Boosts Internet Speeds for its FiOS Customers in Oregon, Washington; But You Have to Ask for Them

frontier fiosFrontier Communications customers lucky enough to have access to fiber to the home service will find broadband speeds have been increased to offer identical upload and download rates.

In FiOS areas of Washington and Oregon, symmetrical broadband speeds of 30/30, 50/50, 75/75, 100/100, and 150/150Mbps are now available.

Both the 75 and 150Mbps tiers are new to customers.

Existing customers will not be upgraded to the new speed tiers until they call Frontier and request them.

“Customers have been demanding faster upload speeds for access to the cloud, gaming and streaming applications, and Frontier is committed to fulfilling those needs,” said Vicky Oxley, Frontier vice president and Washington general manager. “This is something our competitors don’t offer.”

The majority of Frontier’s customers receive DSL service at speeds averaging 6Mbps.

Google Fiber Headed to Atlanta, Charlotte, Raleigh-Durham, N.C., Nashville; Avoids Verizon FiOS Country

atlanta fiberGoogle has announced it will bring its fiber broadband service to four new cities — Atlanta, Charlotte, N.C., Raleigh-Durham, N.C. and Nashville, Tenn., according to a report on Google’s Fiber blog.

In a familiar pattern, Google recently sent invitations to local news organizations in those four cities to attend events this week, without identifying the subject.

As with earlier similar events, the topic was the local launch of Google Fiber.

The cities were all on Google’s 2014 list for possible expansion. Those left out (for now) include Salt Lake City, San Antonio, Phoenix, Portland, Ore., and San Jose, Calif. Google recently told city officials in those communities it was still contemplating projects, but remain undecided for now.

After the announcements this week, it will take at least one year before Google is ready to light up the first “fiberhoods” in the cities, usually selected based on customer signups.

Google will challenge Comcast and AT&T in Georgia, Time Warner Cable and CenturyLink in North Carolina, and Comcast and AT&T in Nashville. In Atlanta, the fiber build will not only include Atlanta, but also Avondale Estates, Brookhaven, College Park, Decatur, East Point, Hapeville, Sandy Springs and Smyrna.

expansion

Google will offer unlimited gigabit broadband service for an expected $70 a month. AT&T limits U-verse customers to 250GB in Georgia and Tennessee, and Comcast has subjected both Atlanta and Nashville to its compulsory usage cap experiments, setting a monthly usage allowance at 300GB.

Time Warner Cable does not limit broadband customers in North Carolina, but the Republican-dominated state government is also hostile to community-owned broadband, making it unlikely either Raleigh-Durham or Charlotte will see public broadband competition anytime soon.

Fiber-is-comingGoogle officials have also been reportedly sensitive to local government red tape and regulation. In Portland, the Journal reports Google has put any fiber expansion on hold there because Oregon tax-assessment rules would value Google’s property based on the value of their intangible assets, such as brand. That would cause Google’s property taxes in Oregon to soar. Until the Oregon state legislature makes it clear such rules would not apply to Google Fiber, there will be no Google Fiber in Portland.

Google has also once again shown its reluctance to consider any community or region where Verizon FiOS now provides fiber optic service. The entire northeastern United States, largely dominated by Verizon, has been “no-go” territory for Google, with no communities making it to their list for possible future expansion.

Among the collateral damage are Verizon-less communities in northern New England served by FairPoint Communications and Comcast and portions of western New York served by Frontier Communications where Time Warner Cable has overwhelming dominance with 700,000 subscribers out of 875,000 total households in the Buffalo and Rochester markets.

Wall Street continues to grumble about the Google Fiber experiment, concerned about the high cost of fiber infrastructure and the potential it will create profit-killing price wars that will cut prices for consumers but cost every competitor revenue.

[flv]http://www.phillipdampier.com/video/WSOC Charlotte Mayor Google Fiber is coming to Charlotte 1-27-15.flv[/flv]

Charlotte city manager Ron Carlee spoke exclusively to WSOC-TV’s Jenna Deery about how Charlotte won Google over to bring its fiber service to the community. Having a close working relationship between city infrastructure agencies and Google was essential, as was cutting red tape and bureaucracy. (2:10)

Merry Christmas from Comcast: Colo., Wash., Ore., Utah Getting Speed Upgrades on Dec. 16

Phillip Dampier December 11, 2014 Broadband Speed, Comcast/Xfinity, Consumer News, Data Caps 8 Comments
Speed upgrades won't help customers if they exceed Comcast's market-tested 300GB usage cap that could extend nationwide in 2015.

Speed upgrades won’t help Comcast customers if they exceed a market-tested 300GB usage cap that could extend nationwide in 2015. (Image courtesy: “Funch”)

Comcast will double the broadband speeds of many of its broadband customers at no extra charge in the Pacific Northwest and Rocky Mountain region just in time for Christmas.

  • Performance will increase from 25Mbps to 50Mbps;
  • Blast! will increase from 50Mbps to 105Mbps;
  • Extreme 105 (105Mbps) will be replaced with Extreme 150 (150Mbps).
  • Certain areas will qualify for new speed plans of 305 and 505Mbps.

The new speeds are planned to begin on Dec. 16 and a modem reset may be required. Comcast indicates the speed increase excludes parts of New Mexico, Tucson, Ariz., and Fort Collins, Col.

These markets are not part of Comcast’s ongoing usage cap market trials testing a 300GB monthly usage cap with a $10 penalty for each 50GB customers exceed their allowance.

Although some customers are pleased about the speed increases, with usage caps potentially looming the benefits may prove fleeting.

One customer who has cut cable television and now streams all of his video entertainment online found Comcast would empty his bank account if the overlimit fee was in place in his area.

“I figured I’d go and see how much data I actually used in those months and found that I used 996GB in September, 706GB in October and 553GB in November,” wrote Funch. For the month of September, he would have owed Comcast an extra $140 in penalties on top of his usual Internet bill thanks to viewing Hulu and Netflix.

Customers in Comcast usage capped markets are turning down the video quality of Netflix to conserve their usage allowance, resulting in degraded video performance.

“They boost their speeds but then charge you more if you actually use them,” said Nashville customer Paul Frankel. “It’s the Comcast way.”

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