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Happy Holidays AT&T-Style: Third Annual Holiday Job Cuts Announced in Connecticut

Phillip Dampier December 5, 2012 AT&T, Consumer News, Public Policy & Gov't, Video 1 Comment

For the third year in a row, AT&T is celebrating the holidays by telling more than 100 New Haven-area employees they will be spending a lot more time with their families this Christmas, without a job.

In mid-November, AT&T announced it was cutting 100 telephone operators. Now the company is back for more — telling 106 employees, many hard at work cleaning up storm damage from Hurricane Sandy, their services as AT&T technicians are no longer required.

As shell-shocked employees left AT&T’s New Haven headquarters with “early retirement” papers, the local union representing many of the technicians vowed to fight the layoffs.

“Many of the guys losing their jobs are the ones who go out in trucks and restore your service after a storm,” CWA Local 1298 president Bill Henderson told WTNH-TV. Henderson says the next time your U-verse or phone service goes out in Connecticut, you better be very patient because it could take a lot longer for service to be restored.

AT&T says many of the workers involved were no longer needed as consumers move away from traditional landline and wired service in favor of wireless, but Henderson wondered if that were the case, why were many of his workers forced to work mandatory overtime through much of November restoring service after Hurricane Sandy.

Division EEO  JG Job Titles Targeted for Layoffs Total
Network Services F11 Installation & Repair Technician 76
Consumer E17 Service Order Specialist 18
E16 All Distance Specialist 7
E16 Billing Investigation Rep 1
D15 Telemarketing Specialist 3
D15 Telemarketing Specialist (Spanish Language Skills) 1
Total 106

State regulators are already reviewing the performance of utility companies that left many residents with extended outages. Some communities said utilities were woefully unprepared to deal with the storm. Now the union wants the state’s telecommunications regulator to review the layoffs to determine if AT&T’s service in the state will decline further. The impact could be much more than an inconvenience to customers.

Off to the unemployment office we go, unless we’re willing to work elsewhere in the state.

“When we had hurricane Irene, it took our state down economically for a week and a half, and we can’t afford to do that going into the future,” Henderson argues. “We have to do better, we can’t do worse.”

An AT&T spokesman denied the company was laying off any worker, and claimed the company is offering employees access to other positions in other parts of Connecticut.

“The affected employees all have a guaranteed job offer that ensures they will be offered another job in Connecticut,” said spokesman Marty Richter. “All employees declared surplus in Connecticut in the last two years have either found other jobs with the company, continued to work in their current job while awaiting a guaranteed job offer, or elected to take a voluntary retirement package.”

Richter suggested some the affected technicians probably won’t be moved too far away.

“It’s likely that many will be offered jobs as U-verse technicians, in which case they could still be pulled in if needed for network restoration in extreme circumstances like a big storm,” Richter said.

AT&T used to employee at least 4,000 operators in the state of Connecticut alone. Today that number is down to less than 100. When telecommunications companies look for “cost savings,” getting rid of workers or slashing salaries and benefits remain favorite targets.

“It seems like they do it every year at this time,” Henderson said. “This is a company that made $13 billion last year and is on pace to make $17 billion this year and just gave a $2 million bonus to its CEO. They’re important jobs to keep. This is a corporation that only cares about the bottom line.”

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/WTNH New Haven ATT announces major job cuts 11-30-12.mp4[/flv]

WTNH in New Haven says more than 100 AT&T employees will lose their jobs right before the holidays. It could ultimately affect the quality of your AT&T service, union officials warn.  (2 minutes)

West Virginia Contractor Says Frontier Owes $1.6 Million, Forced to Lay Off 50+ Workers

Phillip Dampier January 16, 2012 Consumer News, Frontier 4 Comments

An Oak Hill, W.V. contractor has said Frontier Communications’ unwillingness to pay a $1.6 million dollar balance is behind a layoff of more than 50 employees who handled cable work and phone installations on behalf of West Virginia’s largest phone company.

S&N Communications laid off the workers indefinitely Jan. 9, telling them the phone company had not paid the contractor.

Frontier Communications issued a statement indicating the “contractual relationship between Frontier Communications and S&N Communications has ended.  Both parties consider such contractual arrangements to be confidential.”  It had no comment about S&N’s claim Frontier had an outstanding balance.

Frontier has experienced several challenges providing phone and broadband service in West Virginia.  A plague of copper thefts, poor service, and a broadband service interruption last Thursday affecting 9,000 residents have all presented problems for Frontier’s customers. On Sunday, a squirrel chewed through a fiber line that disrupted service for hundreds of customers in Brooke and Ohio counties, also knocking out service for Brooke County’s 911 center and sheriff’s office.

[flv width=”480″ height=”380″]http://www.phillipdampier.com/video/WVNS Ghent Telecommunications Company in Fayette County Lays Off Workers 1-11-12.mp4[/flv]

WVNS in Ghent, W.V. reports on the layoffs at S&N Communications.  (1 minute)

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