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Time Warner, Inc. Wants to Remove Current TV Episodes from Hulu to Stop Cord-Cutting

Phillip Dampier February 3, 2016 Competition, Consumer News, Online Video 9 Comments

Great_Wall_ Courtesy: Jakub Halun How dare you use Hulu to watch current episodes of your favorite TV shows?

Time Warner (Entertainment) CEO Jeff Bewkes is on a mission to put a stop to that because he believes it encourages cord-cutting. Time Warner, Inc. (no relation to Time Warner Cable) is in negotiations to acquire part-ownership of the popular streaming service. On the top of Time Warner’s agenda is getting rid of offering on-demand access to full seasons of current television shows, whether they exist on Hulu, Amazon, or Netflix. If Time Warner successfully acquires up to a 25% stake in Hulu, they have the potential to make that dream come true.

Bewkes is convinced the only way to stop consumers from dropping pay television subscriptions is to put current television shows behind an industry-enforced paywall. Only those with authenticated cable or satellite television subscriptions would be allowed to watch streaming video. Everyone else will have to get out the rabbit-ear antennas and watch over-the-air television or simply go without access for at least a year after the shows air.

huluTM_355Some on Wall Street think Time Warner’s argument has merit, noting streaming services’ growing libraries of popular television shows and movies makes consumers more likely to consider dropping bloated cable and satellite packages.

“If everybody in the industry is worried about Netflix driving cord-cutting, shouldn’t they be just as worried about Hulu?” Nomura Securities analyst Anthony DiClemente said to the Wall Street Journal, noting that Hulu offers many shows a day after they air.

Others worry implementing Time Warner’s agenda would cause an exodus of customers dropping their subscriptions, devaluing Hulu along the way. A few also believe dedicated viewers will simply resume pirating coveted shows.

The pay television industry has grown increasingly alarmed by research showing cord-cutters and cord-nevers will continue to grow as long as popular shows are easily available online. That is one reason Time Warner has no intention of putting full, current seasons of shows from its networks, including TNT and TBS, on any independent streaming service. Bewkes told analysts last fall the company is now considering holding back their shows to offer longer windows for its own on-demand platforms before selling to cord cutter hangouts like Netflix and Hulu.

The new restrictions would not affect customers already buying cable or satellite TV packages, who will be allowed access after logging in to their provider’s authentication website.

Miami Vice: Florida Comcast Customers Furious About New Data Caps, $30 Fee to Avoid Them

comcastRicardo Bolán was not happy while reading his latest Comcast bill informing him he was about to be included in Comcast’s creeping trial of usage caps, which has slowly spread across the cable company’s service areas in the south and western U.S.

“Customer service said we were one of the communities ‘opting in’ to Comcast’s data usage plan, which is their way of saying Comcast forced it on us,” said Bolán, who lives in Hialeah, Fla.

Several South Florida customers are writing Stop the Cap! to complain about Comcast’s Oct. 1 imposition of a 300GB usage cap on its broadband service. Customers exceeding their allowance will now pay $10 in overlimit fees for each 50GB increment.

“Comcast’s usage meter hasn’t reliably worked down here for weeks, so you are flying blind over how much data you are using, and we’re talking about Comcast, so who can trust them?,” said Dave — a Stop the Cap! reader in Miami Beach. “I guess it’s back to AT&T.”

When the usage tool does work, some customers claim their reported usage levels suddenly doubled or tripled after Comcast’s usage cap started.

miami vice“Since this new data plan trial for Florida went into effect, I decided to check my usage,” Batchman27 wrote on Comcast’s support forum. “I am at 11GB in one day. I looked back at my usage for the past three months (July 1-Sept 30) and my average for those 92 days was 5.86GB per day. I find it very odd and extremely convenient that my usage [nearly doubled] on the day this ‘trial’ began.”

Over the next several days, his usage stayed consistently at or above 11GB a day.

“At this rate, I will exceed the 300GB before the end of the month and will be billed for the additional blocks of data (note: my highest usage during those three months was 202GB in August),” he added.

Another customer has had to banish Netflix, Hulu, and all other subscription video services from his home because they make all the difference whether or not his family of four will face overlimit bill charges and bill shock from Comcast.

“It’s no surprise what they are targeting with these caps,” said Austin Chilson. “If you watch Netflix or Hulu on a regular basis, 300GB is not enough. Netflix alone is responsible for about 17GB of video usage during the first three days of the month, and we were gone most of the day on Saturday the 3rd.”

Another customer echoes Chilson.

Comcast-Usage-Meter“I feel like we’re a pretty average family of four,” GuitarManJonny wrote Oct. 2 on Comcast’s support forum. “Of course we stream Netflix and we do a little downloading although nothing approaching what I’d consider excessive (no torrents, for example) and I have gone over the limit every month since July. I’m already at 13GB for this month, so it’s a pretty safe bet that I will go over again.”

Florida customers have an option other Comcast customers do not — a way back to unlimited usage by paying an extra $30 for an “unlimited use option.”

That seemed to only infuriate customers more.

“It’s amazing that a cap is being turned on and yet I’m asked to pay the same amount that I have been for unlimited and then being asked to pay MORE to continue the same plan I’m on now,” writes Gldoori. “It’s also ironic that I get the ‘We’re sorry. We can’t load your Internet usage meter right now’ [error message] when I try to monitor my usage on the website.”

“I’ll be cancelling my TV and home phone with them in a couple of months when my plan expires and then dropping my Internet speed to fit a “need” rather than a “want,” Gldoori wrote. “I’m not paying $30 more (for unlimited) just to have the same Internet plan I’ve been paying for already.”

A Comcast spokesperson tried to defend the implementation of usage caps in Miami-Dade, Broward and the Florida Keys by suggesting almost none of their customers will be impacted by it.

“To put things in perspective, 300 GB is an extremely large amount of data to use,” Comcast Florida spokeswoman Mindy Kramer told the Miami Herald. “The median data use for our customers is 40GB per month; about 70 percent of our customers use less than 100GB per month. About 92 percent of our customers will see absolutely no impact on their monthly bills.”

Kramer claims the new usage caps are about fairness.

reached 100“Our data plan trials are part of our ongoing effort to create a fair, technologically-sound policy in which customers who use more data pay more, and customers who use less pay less,” Kramer said.

Except no customers are paying less. Comcast’s broadband rates have not changed as a result of the market trials, only a usage cap was introduced.

In other cities living under Comcast’s usage caps, the first notice many customers take of the new caps comes in the form of a much higher bill. Clark Howard, a consumer reporter for WSB-TV in Atlanta, has heard from local residents reporting serious bill spikes if they ignored Comcast’s warning or failed to curtail their usage.

Another reader in South Florida reports Comcast does inform Floridians when their usage allowance runs out, including automated phone calls and a browser-injected warning message appearing on all non-https websites when a customer reaches 80 and 100% of their monthly allowance. Once that allowance is exceeded, your Internet will not stop working. Comcast will instead add $10 for each additional 50GB you use until the end of your billing cycle.

comcast cartoon“There is no way to opt out of accruing overlimit fees and when the usage tool is down, you have no idea what your bill will look like,” said Bolán. “To keep this in perspective, if you manage to use 500GB in a month, the overlimit fee will add $40 to your bill. If you cut your cable TV and watch Hulu and Netflix, that kind of usage is not surprising.”

Chilson’s parents have been impacted by Comcast’s usage caps in another way — they are having trouble selling their home because Comcast is the only service provider. AT&T isn’t providing U-verse service to several homes on the street, including theirs.

“The realtor reports would-be buyers are shying away because they don’t like the Internet options, which are Comcast, Comcast, or Comcast,” Chilson said. “My parents have offered to split closing costs and even tried lowering the price, but because everyone hates Comcast, they just don’t want to be stuck living in a home with Comcast as their only choice.”

Chilson suggested offering would-be buyers $720 — the cost of two years of Comcast’s $30 a month unlimited add-on plan. Still no takers, and several buyers cited Internet availability and Comcast as reasons for backing away.

Jerome Stokes of Palm Springs, Fla. has managed to collect almost 2,000 signatures on his Change.org petition demanding Comcast remove the usage caps from all of their Internet plans. He calls data caps “barbaric,” and thinks they should be illegal. Other customers are also complaining to the FCC.

Sean Miranda thinks they are just bad for business:

“If this doesn’t affect most people anyway, why bother implementing this change? All it does is make people like myself, less inclined to continue using your service, and instead switch to a different ISP that doesn’t put such silly restrictions on their customers. AT&T is starting to look better and better right about now, but where do I go once they start implementing this too, huh? I want no involvement in this “trial” and hope you discontinue this monopoly scheme immediately, or I will have no choice but to take my business elsewhere or to create new competition.”

Premium Hulu Customers Can Buy Showtime at a Discount: $8.99/Month

Phillip Dampier June 24, 2015 Competition, Consumer News, Online Video, Video 1 Comment

showtimeCustomers paying $7.99 a month for what used to be called Hulu Plus will be able to add Showtime to their Hulu subscription for an extra $8.99 a month — two dollars less than what Showtime will charge Apple TV and other online video customers.

Showtime Networks’ online streaming service will launch in early July for $10.99 a month, $4 less than HBO Now, which charges $14.99. But Hulu customers will get an extra 18 percent discount if they bundle Showtime with Hulu’s premium option.

huluTM_355Hulu customers who subscribe to Showtime will have access to every Showtime original series ever produced along with Showtime’s full catalog of the same movies, documentaries, specials and sports programming available to cable television customers. Hulu will also carry the east and west coast feeds of Showtime’s primary channel for those who want to watch live events.

The partnership is designed to strengthen Hulu’s competitive position against Netflix and Amazon’s video services.

Showtime CEO Matt Blank doubts Showtime’s online streaming service will cannibalize its existing subscriber base, although most satellite and cable providers charge at least $5 more per month for the premium movie channel ($13.99-16.99 through most cable/telco/satellite providers).

[flv]http://www.phillipdampier.com/video/Bloomberg Showtime CEO Broadband-Only Customers Are an Opportunity 6-4-15.flv[/flv]

Showtime CEO Matt Blank explains to Bloomberg News why selling Showtime online for $10.99 a month ($8.99 for premium Hulu customers) will not hurt existing distributors like cable and satellite providers. (4:22)

Hulu Rebrands Itself; Dropping “Plus” Name In Effort to Reduce Consumer Confusion; Ad Loads Under Review

Phillip Dampier June 1, 2015 Issues Comments Off on Hulu Rebrands Itself; Dropping “Plus” Name In Effort to Reduce Consumer Confusion; Ad Loads Under Review
Not for long

Not for long

Although Hulu Plus ($7.99/mo) has managed to attract a claimed nine million active subscribers, it has never drawn as much attention as its rivals Netflix and Amazon, and Hulu’s CEO believes that is because consumers, including his mom, are confused about the difference between Hulu and Hulu Plus.

Hulu is the advertiser-supported free side of Hulu and Hulu Plus offers a deeper catalog of content (and the right to view it on mobile devices) in return for a monthly fee. But the premium side of Hulu has always been plagued with complaints it collects money from customers and still forces them to watch paid advertising.

“Even when I was a subscriber, Hulu Plus didn’t make much sense,” said Scott Beggs of FilmSchoolRejects. “You signed up, gave them your credit card information, scored an account, and the commercials were still there. Shame on all of us who assumed that paying eight bucks a month would let us avoid watching the same heartburn medication commercials five times per Daily Show episode, I guess.”

Screen-Shot-2015-03-12-at-8.39.23-AMIn late April, Hulu CEO Mike Hopkins said the company was moving away from the Hulu Plus brand and that it will gradually disappear from the website over the summer. But for now, it remains uncertain if only the Hulu Plus name will disappear or if Hulu will shift to an entirely free or all-paid service. With Hulu working on an advanced video ad-targeting platform, it seems unlikely advertising will go away completely.

For many that continue to reject Hulu Plus, it comes down to one issue: commercials.

“The only thing that will bring me back would be the removal of all advertising,” says Les Wilder. “I could put up an antenna and view all the shows I want for a lot cheaper than paying Hulu, if I wanted to watch the ads that go with over the air broadcasting.”

Although Hopkins said 2015 would be a breakout year for Hulu, its audience share continues to decline.

As of the third quarter of 2014, Netflix remains the runaway winner with a 36% household penetration score. Amazon Prime Access is now in 13% of American homes, while Hulu Plus is a distant third at just 6.5% penetration.

 

AT&T Adding Hulu for Its U-verse and Mobile Video Customers

Phillip Dampier May 13, 2015 AT&T, Competition, Consumer News, Online Video 1 Comment

AT&T and Hulu today announced a deal to bring Hulu to AT&T’s U-verse and mobile video customers.

“We know that our customers want to be able to access video on multiple devices,” said Andrew Goodman, associate vice president, AT&T content acquisition. “So we’re excited to be able to expand our relationship with Hulu and make its innovative and vast video selections available to AT&T customers on multiple screens.”

AT&T customers will be able to view basic Hulu service programming for free on their mobile devices or an AT&T U-verse website for Internet viewing. Hulu visitors typically have to pay for Hulu Plus premium service to view content away from a home computer or device. The deal with AT&T removes this restriction and builds on a current contract AT&T has with Hulu — co-owned by NBCUniversal, Disney and Fox — for its free content.

AT&T and Hulu also are exploring the possibility of bringing a Hulu app to TV.

Last month, Cablevision became the first pay-TV provider to distribute Hulu’s service to its set-top customers.

The expanded Hulu offering will become available to AT&T customers later this year.

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