The Kozy Korner Restaurant is one of the local businesses in Bradford, N.Y.

Bradford, N.Y. is an unassuming place, not atypical of communities of under 1,000 across western and central New York. It’s too far south to benefit from the tourist traffic and affluent seasonal residences of the Finger Lakes region. It isn’t next to a major interstate, and the majority of travellers heading into the Southern Tier of New York are unlikely to know Bradford even exists. Nestled between the Sugar Hill State Forest, Coon Hollow State Forest, Goundry Hill State Forest, and the Birdseye Hollow State Forest, the largely agricultural community does offer some nearby tourist opportunities for outdoor hiking, camping, boating, and horseback riding.

Ironically, just 25 miles further south of Bradford is the headquarters of Corning, Inc., a world leader in the production of optical fiber. Both communities are in Steuben County, but are miles apart in terms of 21st century telecommunications technology.

Corning residents can choose between Verizon and Charter Spectrum. Bradford has a smattering of cable television and internet service from Haefele TV, a tiny cable company serving 5,500 customers in 22 municipalities in upstate New York — towns and villages dominant provider Charter Spectrum has shown no interest in serving. Verizon barely bothers offering DSL service, and has shown no interest in improving or expanding the service they currently offer. As a result, according to the Bradford Central School District, approximately 90% of student households in the district do not have access to broadband internet speeds that meet or exceed the FCC’s minimum standard of 25 Mbps.

“Connectivity is sporadic throughout the community,” the district told state officials.

Some residents suffer with satellite internet, which has proven to be largely a bust and source of frequent frustration. Slow speeds and frequent application disruptions leave customers with web pages that never load, videos that don’t play, and cloud-based applications far too risky to rely on. Others are sneaking by using their mobile phone’s hotspot for in-home Wi-Fi, at least until their provider throws them into the penalty corner for using too much data.

Governor Andrew Cuomo’s 2015 Broadband for All initiative was supposed to end this problem forever. Gov. Cuomo promised that his program would offer high-speed internet access to any New Yorker that wanted it. New Yorkers want it, but still can’t get it, and now comes word the all-important third round of funding to reach some of the hardest areas of the state to serve may now on “indefinite hold,” according to Haefele TV, with no explanation. That means providers that would otherwise not expand service without the state’s financial assistance are shelving their expansion plans until the money arrives, if it ever does.

This week, the Democrat and Chronicle toured broadband-challenged Bradford. Reporter Sarah Taddeo sends word the status quo is not looking good for the people of the spread-out community. In fact, the internet challenges Bradford faces are all too familiar to long-time readers of Stop the Cap!:

• Stalled funding: Haefele TV has shown an interest in expanding service in Bradford, and New York State awarded the company $5,150,612 to connect 1,303 homes and businesses in upstate New York. The money now appears to be on hold, according to a Haefele spokesperson.
• Poor broadband maps: Bradford residents without service are hopelessly dependent on the broadband service maps offered voluntarily by incumbent providers. Those maps are inaccurate and typically unverified. Even worse, many Bradford residents are falling victim to the scourge of the “census block,” a granular measurement of an area showing who has service and who does not. In suburban areas, a census block is usually part of a neighborhood. In rural areas, it can encompass several streets containing random houses, businesses, and farms. Most broadband funding programs only award funds to “unserved” census blocks. If any provider delivers service to a single home or business within a census block, while ignoring potentially dozens of others, awards are typically not available because that area is deemed “served.” Bradford has several examples of “served” census blocks that are actually not well-served, as well as at least one that was skipped over altogether.
• Politics and bureaucracy: Politicians are usually on hand to take credit for broadband expansion programs, but leave it to the bureaucrats to dole out funding. That is typically a long and arduous process, requiring a lot of documentation to process payments, which are usually provided in stages. Some providers do not believe it is worth the hassle of participating. Others do appreciate the funding, but do not appreciate the delays and paperwork. Politicians who declare the problem solved are unlikely to be back to explain what went wrong if lofty goals are ultimately unachieved.
• Relying on for-profit providers: Some portions of Bradford will eventually get service from Haefele, while others will be officially designated as served by Hughes’ satellite internet service — one of two satellite providers that already earn low marks from local residents sharing scathing reviews from paying customers. Haefele won’t break ground without state dollars, and nothing stops Bradford residents from signing up for satellite internet today.
• Homework Hotspots: Impacted families often have to drive to a community institution or public restaurant or shopping center that offers reliable Wi-Fi to complete homework assignments, pay bills, and manage the online responsibilities most people take for granted. Their children may be left at a permanent disadvantage not growing up in the kind of digital world kids in more populated areas do.

With funding for the area seemingly “on hold,” the Bradford’s school district stepped up and found $456,000 from the community’s share of the state’s Smart Schools bond fund, which supplied $2 billion for school districts to spend on technology products and services. Instead of buying iPads or more computers, school officials announced an initiative that would spend the money on an 18-mile fiber network strung through the community’s most student-dense neighborhoods. The school district claims “50-75% of student households will be covered” by the initial phase of the project, with plans to eventually reach everyone with a fiber-fed Wi-Fi network. The proposal has been cautious about staying within the guidelines of the bond initiative, such as limiting access exclusively to students, at least for now.

So far, the proposal has survived its first major review by state officials, but there is still plenty of time for large cable and phone companies serving the state to object, not so much because they want to punish the people of Bradford, but because they may not like a precedent established allowing school districts to spend state funds on broadband projects that could expose them to unwanted competition.

Updated 3:50pm ET: We received word from a credible source denying that the third round of broadband funding was on hold across New York, so we are striking through that section of the story. We anticipate receiving a statement for publication shortly and will update the story again when it arrives.

The Star Gazette visited Bradford, N.Y., to learn more about the broadband challenges faced by the community of nearly 800 people in southwestern New York. (1:47)

AT&T this morning switched on its 5G wireless mobile network in 12 cities around the country, making it the first U.S. provider to launch portable 5G service for wireless devices.

Like Verizon, AT&T is in no hurry to sign up new customers for 5G service. Instead, it will only be available “in dense urban areas” for a handful of businesses and consumers invited to sample the service for free over the next 90 days.

“This is the first taste of the mobile 5G era,” said Andre Fuetsch, president, AT&T Labs and chief technology officer. “Being first, you can expect us to evolve very quickly. It’s early on the 5G journey and we’re ready to learn fast and continually iterate in the months ahead.”

Because cell phones equipped with 5G are not yet widely available, AT&T will sell its 5G service with a NETGEAR® Nighthawk 5G Mobile Hotspot device that will go on sale in the spring for $499. AT&T also intends to extract more money from wireless customers for its premium 5G experience. When service debuts, a 5G compatible data plan will start at $70 a month, including a 15GB data cap.

AT&T is not saying how fast its 5G network will actually be, only predicting it will be slower than the theoretical maximum speed of 1.2 Gbps, assuming nobody was using it. At an investor conference in early December, witnesses reported speed tests were averaging closer to 140 Mbps, which falls far short of the 5G Gigabit Hype the tech media has been breathlessly reporting.

AT&T’s launch switched on 5G service from selected city cell towers serving Atlanta, Charlotte, N.C., Dallas, Houston, Indianapolis, Jacksonville, Fla., Louisville, Ky., Oklahoma City, New Orleans, Raleigh, N.C., San Antonio, and Waco, Tex.. Over the next six months, AT&T plans to switch on 5G-equipped towers in Las Vegas, Los Angeles, Nashville, Orlando, San Diego, San Francisco, and San Jose.

AT&T’s 5G service will use traditional cellular frequency bands, and will effectively look like an incremental upgrade from 4G LTE. In real world performance terms, expect noticeably faster wireless speeds, but nothing close to what Verizon is offering with its fixed wireless 5G network, which relies on millimeter wave frequencies to deliver much faster service. AT&T’s 5G is portable, Verizon’s is not (for now). AT&T executives have been repeatedly skeptical about offering fixed wireless 5G.

AT&T hypes its forthcoming 5G network into the stratosphere. (1:44)

Hurricane Florence

Comcast and Charter Communications are providing free and open access to more than 12,000 Wi-Fi hotspots in Georgia and the Carolinas as Hurricane Florence begins impacting the three states.

“In response to Hurricane Florence, we have opened up more than 5,100 Spectrum Wi-Fi hotspots in North and South Carolina. These hotspots are open to all users until further notice in coastal communities like Wilmington, N.C., and Myrtle Beach, S.C., as well as inland to the Charlotte, Raleigh-Durham, Fayetteville and Greensboro areas,” Charter said in a statement.

• Locate Spectrum Wi-Fi hotspots
• Locate Comcast Wi-Fi hotspots

To connect your device, look for the “SpectrumWiFi” network under your device’s WiFi settings in Charter service areas, “xfinitywifi” in Comcast country.

“It’s critical that impacted residents are able to communicate during challenging weather events such as Hurricane Florence,” said Doug Guthrie, regional senior vice president for Comcast.

As a result, Comcast is opening up almost 7,000 hotspots in Augusta and Savannah, Ga., and Charleston, S.C. Both cable companies are welcoming subscribers and non-subscribers alike.

Hurricane Florence, although currently downgraded to a Category 2 hurricane, remains a vast hurricane with a large wind field of hurricane force winds, and will likely pummel the region until Saturday. Combined with intense rainfall and catastrophic storm surges, devastation is likely along coastal regions of all three states. Duke Energy, which serves North and South Carolina, anticipates extended outages for at least three million customers during Hurricane Florence.

As of 5 p.m. ET Thursday, the center of Florence was 100 miles east-southeast of Wilmington, N.C. and 155 miles east of Myrtle Beach, S.C. The hurricane has slowed to just 5 mph.

Other states likely to be impacted by flooding rains, storm surge, and winds are Maryland and Virginia.

Actual landfall of Florence is not expected until at least Friday afternoon, according to Neil Jacobs at the National Oceanic and Atmospheric Administration (NOAA).

Cable outages are often a result of power outages. If electricity goes out in an area, cable services will go as well, and remain unavailable until power is restored. If cable infrastructure is also damaged, service won’t return when electricity does and outages should be reported to the cable company. Traditional landline service is powered independent of the electric grid. Report any service outages to the telephone company.

If infrastructure is severely damaged, it could take several weeks to restore electric, phone, and cable service after a major hurricane.

Unattended generators that have run out of fuel and exhausted battery backup systems are causing additional service outages for telephone and wireless customers in Florida, Georgia, Alabama, Puerto Rico, and the U.S. Virgin Islands.

Although the last remnants of Hurricane Irma are now a mild rainmaker moving into the Ohio Valley, the impact of the storm at its peak is still being felt across the southeast, and some customers are surprised to discover new outages even as providers work to restore service in the region.

Data from the Federal Communications Commission and from impacted providers indicate that new cell towers are failing because backup generators have now run out of fuel. Technicians often cannot reach the cell tower sites to refill generator fuel tanks because of driving restrictions and inaccessible roads. The worst outages continue in rural parts of Florida, the Florida Keys, the U.S. Virgin Islands and parts of Puerto Rico.

Most of the telecommunications network failures are a result of power interruptions. Most cell towers are able to withstand hurricane force winds and short-term flooding, and underground fiber connectivity between the tower and the provider means failures from trees falling on utility poles is not usually a problem. In most cases, once power returns, cell towers will return to service almost immediately.

Wireline facilities in Florida are not faring as well, however.

911 Call Centers

Since yesterday, the FCC reports 29 emergency 911 call centers are down or compromised, up from 27 a day earlier:

In Florida:

Down with no re-routes: Homestead Air Force, Marathon County SO, and Ocean Reef

Up without Automatic Caller Location Information (ALI): Cape Coral PD, Collier County EOC, Ft. Myers Police Department, Hardee County Back Up, Hardee County Sheriff, Highlands County Sheriff, Lee County Emergency Dispatch Center EOC, Lee County Sheriff, and Okeechobee County Sheriff’s Department

911 Calls Re-routed with ALI: Atlantic Beach PD, Belle Glade PD, Broward County South Region, Indian River SO, Manalapan PD, Miami Beach PD, Neptune Beach PD, Sanibel Police Department, and St. Augustine PD

911 Calls Re-routed without ALI: Big Cypress Indian Reservation, Clewiston Police Department, Desoto County Sheriff, Glades County Sheriff, Glades County Sheriff Back Up, Hendry County Sheriff, Lee County Backup, and Naples PD

In the U.S. Virgin Islands, the 911 call centers in St. Croix and St. Thomas cannot locate callers and calls from Voice over IP phone lines do not provide the number the person is calling from.

Wireless

As of Sept. 12, the worst affected areas with cell towers out of service:

Cell tower on wheels

Alabama: Less than 1% of cell sites in the disaster area are out of service — two of the 87 cell sites in Henry County are offline.

Florida: 24.6% (down from 27.4% yesterday) of all cell sites in the state are out of service. The worst affected counties:

• Collier: Out of 212 sites, 154 are out of service (72.6%)
• Hendry: 36 of the county’s 46 cell sites are down (78.3%)
• Highlands: 43 of 80 cell towers are out of service (53.8%)
• Monroe: 89 of 108 cell towers are out of service (82.4%). Much of Monroe County is in the Florida Keys.
• Union:  Seven of 13 cell sites are not functioning. (53.8%)

Georgia: 10.5% of cell sites in the designated disaster area are out of service. Wilkes County is hardest hit, with one of the county’s two sites out of service. Other significantly affected counties include: Glynn (26.2%), Camden (17.4%), Mitchell (14.7%), Brooks (14%), and Colquitt (12.2%).

Puerto Rico: Puerto Rico: 14.5% (down from 19.4% yesterday) of cell sites are out of service.

U.S. Virgin Islands: 53.8% (down from 55.1%) of cell sites are out of service.

Wireline (Cable and Telephone)

There are at least 7,184,909 (down from 7,597,945 yesterday) subscribers out of service in the affected areas in Alabama, Florida, and Georgia. This includes users who get service from cable or wireline providers.

A massive spike in landline central office failures was also documented yesterday, with service outages at switching centers up from 390 yesterday to 819 today in Florida.

Customer complaints are starting to rise based on early predictions that once power was restored, telecommunications services would quickly follow. That has not always been the case in South Florida, however.

Comcast’s Wi-Fi hotspots are all functioning normally, as long as there is internet service in the neighborhood. But home broadband outages are common, especially in coastal areas and in the Florida Keys. Where power is out, Comcast services go out with it. Getting service back requires first restoring power.

“As of Tuesday morning, we have been able to restore power to some but not all of the equipment that services customers in the Miami-metro area. We are working very closely with Florida Power and Light so they can prioritize these critical facilities and restore commercial power service to them as quickly as possible,” said Mindy Kramer, a Comcast spokesperson. “Our facilities in South Florida have been running on generators since the storm began and unfortunately everyone is need of the same fuel resources. We have been doing our best to refuel these generators so that our facilities are able to stay functioning without commercial power. We have teams deploying additional generators today in South Florida.”

Comcast has a website for customers to report storm impact issues: https://www.xfinity.com/florida.

AT&T U-verse customer Ron Dias in Southwest Miami-Dade lost his bundled services — TV, Internet and digital home phone — Saturday and they are all still out, even though his power was restored Monday. He wants answers.

“I wish they would tell us what is going on. This is the information age,” he told the Miami Herald.

AT&T is treating its outage and restoration information as a proprietary trade secret, much to the frustration of customers like Dias.

AT&T issued the same statement to media outlets:

“In Florida, South Carolina, Alabama and Georgia some [U-verse] customers may be experiencing issues with their service because of flooding and storm damage. Our technicians are working to restore service to affected areas as quickly and safely as conditions allow. Our Network Disaster Recovery team is deploying portable cell sites to the Florida Keys, Miami and Tallahassee. Additionally we are deploying an electronic communication vehicle, command center and a hazmat team to Miami. We have additional resources being staged for further deployment across the region. We are monitoring our network closely and are coordinating with emergency management officials and local utility companies.”

AT&T stages repair crews to deal with Hurricane Irma.

The newspaper quoted Reginald Andre, president of Ark Solvers, a company that manages computer services for condominiums and other businesses, who estimated about 80 percent of his 240 business customers are experiencing outages with either Atlantic Broadband — many of them Miami Beach condominiums — Comcast’s XFINITY or AT&T U-verse, he said. Many have their business’ phone services through the internet too. “If the internet is down, their phones are down.”

Atlantic Broadband, which serves some high-end gated communities, condos and exclusive enclaves in South Florida notes most of its customers lost service during the hurricane, but the company has already restored service to 25% of its customers.

“Atlantic Broadband’s restoration workforce is currently mobilized in Florida and our network and facilities are intact. We have assembled additional response teams from across all Atlantic Broadband operating locations to support these efforts. As commercial power is restored and downed drops are cleared, Atlantic Broadband will be moving briskly to restore services to its customers,” the company said in a written statement.

Frontier Communications, which serves some small Florida communities as well as former Verizon service areas in Florida, has said little about the storm or its recovery efforts, except to ask customers to call the company if their services are not working after power is restored.

No connectivity? Once your power has been restored, please report outages by calling 1.800.921.8101 (English) or 1.800.921.8103 (Spanish).

— Ask Frontier (@AskFrontier) September 12, 2017

Verizon has announced it is relieving itself of all liabilities for Hurricane Harvey and Irma-related outages:

We must also declare a Force Majeure event for Hurricanes Harvey and Irma to the extent that there is any delay or inability by Verizon or its vendors to provide services. Under Verizon’s Service Guide and customer contracts, this declaration relieves Verizon of liability that would otherwise result from any such delays or non-performance.

Verizon Wireless reports 90% of its cell towers in Florida and 97% in Georgia are in service.

Free text messages sent to AT&T and Verizon customers in storm-affected areas. Verizon has extended its offer until Sept. 15.

“Many of those cell sites are running on backup power as designed for reliability, and massive refueling operations are underway to ensure those sites without commercial power continue in service for our customers and first responders,” the company said on its website. “We continue to assess the impact across Florida, Georgia and South Carolina, and mobile equipment and personnel have been moved into impacted areas. This week we will begin deploying Unmanned Aerial Systems (drones) to survey sites and assess antennae and tower damage. Repairs to impacted network facilities are well underway, and in many cases already complete. We are in contact with federal, state and local emergency management teams and are coordinating communication needs and efforts with them.”

Verizon is also extending its “data relief” offer until Sept. 15 in storm-affected areas. The initial offer began just after midnight on Sept. 9. Verizon is giving postpaid customers talk, text and data overage relief while prepaid customers receive an extra 3GB of data. To see if you qualify, see: Postpaid customer list of qualifying counties or Prepaid customer list of qualifying counties.

Sprint claims: “Progress is being made to the Sprint network as commercial power is gradually restoring across Florida. Sprint has fixed generators at our sites which are helping to provide service to some customers. Additionally, our network crews continue to assess any damage, refuel generators, and work to restore wireless service to customers who may be impacted. As it becomes safe, we will continue to deploy more crews, portable generators and satellite trucks providing temporary wireless coverage across the area. We are reminding people to continue to use text messaging rather than voice calling to help relieve network resources.”

Sprint is waiving all text, call and data overage fees for Sprint, BoostMobile and Virgin Mobile customers in Florida through September 15, 2017, and extending the same previously announced waived overage fees for customers in Puerto Rico and U.S. Virgin Islands through September 15, 2017. Fees will be proactively waived during the specified timeframe. Customers on Unlimited plans will continue to enjoy their unlimited data, call and text benefits. The company will also waive all international call and text overage fees for Sprint, Boost Mobile and Virgin Mobile customers in the U.S. to the Bahamas, and roaming voice and text overage charges for Sprint customers in the Bahamas, effective today through September, 15, 2017. Customers can sign in to their My Sprint account to enable international calling before attempting to make a call. They can also chat with a Sprint International Representative. Customers may cancel international calling at any time following the effective period.

T-Mobile is making it free to call and text from the United States to the Bahamas and Turks and Caicos. T-Mobile will also waive roaming fees on calls and texts for customers in the Bahamas and Turks and Caicos. The offer is good until Sept. 15. T-Mobile also is offering free calling/texting, as well as unlimited data, for Florida customers not on T-Mobile ONE (customers on T-Mobile ONE always have unlimited calling/texting/data). The Florida offer applies to T-Mobile and MetroPCS customers in the following area codes until Sept. 15: 239, 305, 321, 352, 386, 407, 561, 689, 727, 754, 772, 786, 813, 850, 863, 904, 941, 954.

AT&T is automatically issuing credits and waiving additional fees to give unlimited data, talk and texts to AT&T wireless customers and unlimited talk and texts to AT&T PREPAID customers. This is effective beginning Sept. 8 across all of Florida and Sept. 12 in impacted Georgia counties and continuing through Sept. 17 for all impacted customers. AT&T is also extending payment dates for impacted AT&T PREPAID customers with voice and text service through Sept. 17. This applies to AT&T wireless customers with billing zip codes and AT&T PREPAID customers with billing phone numbers in all of Florida and in nearly 25 Georgia counties – Appling, Atkinson, Bacon, Brantley, Bryan, Bulloch, Camden, Candler, Charlton, Chatham, Clinch, Coffee, Effingham, Evans, Glynn, Jeff Davis, Liberty, Long, McIntosh, Pierce, Tattnall, Toombs, Ware and Wayne. Customers in these areas may still receive data alert notifications during these protected dates, but billing will reflect the correct data charges.

Broadcasters

TV Stations out of service: 9 (up one from yesterday)

• Alabama: None
• Florida: WVFW, WGCU, WSBS (up one from yesterday)
• Georgia: None
• Puerto Rico: WOST, WMEI, WQQZ, and WWKQ (same as yesterday)
• U.S. Virgin Islands: WTJX-TV and W05AWD (same as yesterday)

Radio stations out of service: 51 (up from 25 yesterday)

• Alabama: None
• Florida: WMFM, WAXY, WDOZ, W227CP, W250BH, W274BB, W298BO, W300CL, WAQV, WFLJ, WJFH, W251BM, WROK, WAOA- FM, WHKR, WLZR, WIOD, WOLZ, WINZ, WBTT, WCKT, WZTA, WSVU, WSWN, WOTW, WMFQ, WXUS, WYGC, W240CI, W295BJ, W233AP, WMKO, WEAT, WMFL, WWFR, WJFR, WTIR, WMYR, WCNZ, W294AN, WNWF, WEJZ, WGNE-FM, and WJGO (up 19 from yesterday)
• Georgia: WLFH, WHFX, WBGA, WGIG, WEKL and WGCO (all added since yesterday)
• Puerto Rico: None
• U.S. Virgin Islands: WTJF-FM (same as yesterday)

(Image courtesy: FCC.com)

Comcast is getting into the wireless mobile business.

Comcast CEO Brian Roberts made the surprise announcement at this morning’s Goldman Sachs Communacopia investor conference, telling attendees Comcast will offer service beginning in mid-2017.

Roberts added the service will depend heavily on Comcast’s installed base of 15 million Wi-Fi hotspots, mostly from cable modem/gateways already installed in customer homes. When away from a hotspot, Comcast’s cellular service will depend on Verizon Wireless.

The deal with Verizon Wireless was expected, because Comcast has maintained an agreement with Verizon since 2011 that allows both companies to sell each other’s services to consumers. The agreement allows Comcast to obtain service from Verizon Wireless at fixed wholesale prices.

That means Comcast can introduce its wireless service without having to build wireless infrastructure like cell towers.

“We believe there will be a big payback with reduced churn, more [customer] stickiness and better satisfaction,” Roberts said.

Comcast will continue the cable industry’s tradition of not directly competing with other cable operators and will not accept customers outside of an existing Comcast service area. Comcast will likely offer the service in a bundle with other services. This will result in a quad-play package for Comcast, bundling cable TV, internet, phone, and cellular service.

Roberts did not talk about pricing.