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The End of Google Fiber Expansion: Where Did It All Go Wrong?

Alphabet, the parent company of Google Fiber, has lost interest in expanding its fiber to the home service and is showing signs of pulling the plug on its cable television alternative while it drags its feet on keeping promised rollout commitments.

The first sign of trouble for the upstart fiber network came as early as 2015, when without warning Google co-founder Larry Page suddenly unveiled Alphabet, a new holding company that would be at the heart of Google and its many ventures, including Google Fiber. The concept was tailor-made to please Wall Street and investors, because it would better expose which Google projects were earning money and which were hemorrhaging cash with no sign of profitability. But an equally important event occurred in May with the hiring of Ruth Porat, who would become Alphabet’s chief financial officer.

Known inside by some at Google as “Ruthless Ruth,” Porat is Wall Street’s definition of a proper executive that keeps shareholder interests first in mind. Porat lead Morgan Stanley’s technology banking division at the heart of the first dot.com boom in the late 1990s, served as an adviser to the Treasury Department on the taxpayer bailouts of Fannie Mae and Freddie Mac, and was chief financial officer at Morgan Stanley by 2010. Her mission at Google: put an end to expensive innovation for innovation’s sake. If a project did not show signs of making money for shareholders, it would face intense scrutiny under her watch.

“She’s a hatchet man,” a former senior Alphabet executive frankly told Bloomberg News.

Porat

Her key priorities are “discipline” and “focus,” something Google never had to be concerned with while earning truckloads of ad-click cash. Google’s reputation for cool innovation and free services earned the company a lot of goodwill with the public, but that left money on the table for investors who want the company to step up shareholder value. Google’s founders Sergey Brin and Larry Page had enjoyed a long run innovating and announcing new projects, including scanning every printed book on the planet, giving away e-mail and office apps, and laying fiber optic cables to deliver the kind of internet service big phone and cable companies were not delivering. The company also acquired other innovators, including Nest Labs — which made connected thermostats and Webpass, which provides wireless high-speed internet access.

But for all of its success, Google also had several high-profile failures that cost billions, setting the stage for future project accountability.

One of the biggest failures was its Google Glass wearable tech project. The first edition, dubbed Explorer, was a flop and received terrible reviews. But the device also clashed with a country increasingly preoccupied with personal privacy. Not everyone appreciated Google Glass’ always-watching camera pointing in their direction, and some wearing the device were derided as “glassholes.”

“I was a Google Glass Explorer, and the experience was horrible from the start. Google Glass now sits in my office museum of failed products,” said Tim Bajarin, President of Creative Strategies Inc. in this post at re/code. “The UI was terrible, the connection unreliable and the info it delivered had little use to me. It was the worst $1,500 I have ever spent in my life. On the other hand, as a researcher, it was a great tool to help me understand what not to do when creating a product for the consumer.”

Google Glass: a major misstep

Google’s other experiments weren’t exactly pulling in a lot of money either. The company’s vision of driver-less cars met the reality of real world driving conditions (some accidents were the result) and traffic planning and safety regulators were cautious about giving a green light to the concept on American streets and highways. A long-time favorite project of Brin and Page, Project Loon — sending 100,000 balloons, blimps, and/or drones into the sky to deliver internet access is still seen by conventional wisdom as weird. These and other experimental projects lost $3.6 billion of Google’s revenue in 2016, almost twice as much as they lost the company in 2014.

After “Ruthless Ruth” entered the picture, as Bloomberg News documented, it appeared the open door to the experiment lab was closed and an exodus of project leaders and engineers began:

Six months after Teller’s rousing speech, Loon’s Mike Cassidy stepped down as project leader. Around the same time, Urmson, the self-driving car engineer, left Alphabet, as did David Vos, the head of X’s drone effort, Project Wing. Vos’s top deputy, Sean Mullaney, left the company as well. Other recent departures: Craig Barratt, chief executive officer of Access, its telecom division; Bill Maris, the CEO of its venture capital arm, GV; and Tony Fadell, the CEO of smart-thermostat company Nest, who was also working on a reboot of Google Glass. That project, now called Aura, also lost its leads of user design and engineering.

Barratt: The former head of Google Access.

The bean counters also arrived at Google Access — the division responsible for Google Fiber — and by October 2016, Google simultaneously announced it was putting a hold on further expansion of Google Fiber and its CEO, Craig Barratt, was leaving the company. About 10% of employees in the division involuntarily left with him. Insufficiently satisfied with those cutbacks, additional measures were announced in April 2017 including the departure of Milo Medin, a vice president at Google Access and Dennis Kish, a wireless infrastructure veteran who was president of Google Fiber. Nearly 600 Google Access employees were also reassigned to other divisions. Medin was a Google Fiber evangelist in Washington, and often spoke about the impact Google’s fiber project would have on broadband competition and the digital economy.

Porat’s philosophy had a sweeping impact on Alphabet and its various divisions. The most visionary/experimental projects that were originally green-lit with no expectation of making money for a decade or more now required a plan to prove profitability in five years or less. Wall Street was delighted and Alphabet’s stock was up 35% since “Ruthless Ruth” arrived, winning praise for remaking Alphabet/Google into a conventional American corporation using familiar corporate principles.

But Alphabet’s transition seems to break a promise Google co-founders Brin and Page made when Google became a public company in 2004.

“We do not intend to become one.”

Both men promised Google would never focus on short-term profitability and would encourage employees to devote 20% of their working hours on exactly the kinds of innovative projects and product developments Porat was intent on cutting or killing. Porat even has a willing army of helpers — executives were paid bonuses to kill their projects before expenses got out of hand. This helped halt development of Tableau, a project to create enormous size TV screens originally championed by Brin.

Porat also had a major hand in slashing the budget at Google’s Nest Labs division. Google spent $3.2 billion acquiring the home thermostat and smoke alarm company in 2014. Nest CEO Tony Fadell came along as part of the deal and was initially considered a major asset, having been the former Apple engineer who built the original iPod prototype. But Fadell clashed with Google’s culture and reports surfaced he was a tyrannical boss comparable to Steve Jobs at his nastiest. Google executives expected more products out of the Nest division, and didn’t get them. Fadell blamed employees and ruthless budget cuts that broke Google’s commitment to allow Nest to lose up to $500 million annually for the first five years under Google’s ownership. Even when Nest managed to generated $340 million in revenue in 2015, Porat wasn’t pleased. The higher-ups expected more considering the amount of money Google spent buying Nest Labs.

Google Fiber was launched knowing it would take billions of dollars and years to pay off for Google. Laying fiber optic cable is expensive, time-consuming, and frequently bureaucratic. Google projects that still have support from Brin and Page are usually protected from Porat’s red pencil, but if either’s optimism waivers, Porat is likely to start cutting.

By the time Barratt tried to jump-start excitement for the slowly progressing fiber service by announcing a series of new launch cities, Page appeared to have lost interest. Former employees say Page became frustrated with Google Fiber’s lack of progress.

“Larry just thought it wasn’t game-changing enough,” says a former Page adviser. “There’s no flying-saucer shit in laying fiber.”

Charter Communications took out newspaper ads trumpeting Google’s abandonment of some of its potential fiber customers in Kansas City.

Left unprotected, Porat’s budget cutters invaded and further fiber expansion has been suspended, except in areas where Google was already committed to provide the service. But the cutbacks have been so significant, cities are now complaining Google is dragging its feet on its commitments.

In Kansas City — the first to get Google Fiber, the network remains incomplete. In March 2017, Google signaled it was likely to remain incomplete indefinitely after returning hundreds of $10 deposits — many paid years earlier — to residents who were informed Google Fiber would no longer expand into their neighborhoods. In the last two years, Google has become very conservative about the neighborhoods where it will expand service. In most cases, the company now targets multi-dwelling units like condos and apartments, which are cheaper to serve than single family homes.

In late September, Atlanta noticed Google Fiber was stalled in the city and nearby Sandy Springs and Brookhaven. A clear sign Google had effectively suspended construction was a sudden end to construction permit applications around six months ago. Google Fiber denies it is pulling out, but city officials notice work progress has slowed to a crawl.

“Google Fiber is currently available in over 100 residential buildings in the metro Atlanta area and in several neighborhoods in the center of the city. We’re working hard to connect as many people as possible, and encourage people to sign up for updates on our website,” a Google Fiber spokesperson said.

There have been similar problems with Google Fiber expansion in several Texas cities. Some neighborhood residents complained about shoddy installation work because of poor quality third-party contractors, and expansion has slowed down markedly in many areas.

Ironically, AT&T may have been responsible for helping kill Page’s enthusiasm for Google Fiber, serving as a regular obstacle to Google Fiber’s expansion in states like Tennessee where it has been delayed by bureaucratic pole attachment disputes, some resulting in legal action. For Ma Bell and its progeny, a five-year delay is nothing for a company that has been around since the early 1900s and took decades to build out its original telephone network.

Google Fiber Huts – Nashville, Tenn.

Utilities employ a small army of workers that do nothing but deal in a world of tariffs, permit applications, and various filings to regulatory bodies that still govern parts of their operations. For a dot.com company in a hurry, filing permit applications, negotiating pole attachment agreements, hiring subcontractors that can meet regulated specifications, and dealing with incomplete or inaccurate infrastructure maps could be hell on earth. But for phone and cable companies, it is just another day on the job, and their “concern trolling” over the danger of allowing a neophyte like Google to mess with existing electric, phone, and cable wiring to make room for fiber did give some local officials pause.

Page’s hurry to accomplish his fiber dreams were effectively dashed by AT&T’s very close relationship with local officials and its ability to generate a mountain of regulatory and legal paperwork. As a result, Google admitted with great frustration that in Nashville, after months of work, it had only upgraded 33 telephone poles out of 88,000 in the city. The delay also took its toll on a Nashville-based subcontractor helping to build out Google Fiber in the city. Phoenix of Tennessee declared Chapter 11 bankruptcy in September with liabilities between $1-10 million. It also laid off 70 employees. The reason? Google Fiber is stalled in the city.

One Alphabet employee mischaracterized the end effect of the dispute in comments to the Wall Street Journal last year, “Everyone who has done fiber to the home has given up because it costs way too much money and takes way too much time.”

Christopher Mitchell, director of the Community Broadband Project summarized the situation more succinctly for Gizmodo: “the new guy gets screwed.

Yet it would be more accurate to say companies with short attention spans and an evolving commitment away from innovation and towards Wall Street and its fixation on short-term results will have more difficulty than other companies and communities that have successfully built fiber networks with a patient focus on the future.

Porat has been defending Alphabet’s increasingly conservative spending plans and pull-backs.

“As we reach for moonshots,” she told investors on a financial results conference call, “it’s inevitable that there will be course corrections along the way.” She called some of the shifting priorities and cutbacks “taking a pause” in some areas of business to “lay the foundation for a stronger future.”

For Google Fiber, that is coming in a number of different directions.

The company this week announced it is pulling back on offering cable television service in its new markets, including Louisville, Ky., and San Antonio, Tex., and is raising rates $20-30 a month for bundled customers in areas where television service is still being sold.

“The cost of providing TV programming continues to rise,” the company said in an email notifying customers of the rate increase. The price change will hit existing customers paying $130 a month for Fiber 1000Mbps service + TV. Current customers will pay $150 a month going forward. New customers will pay $10 more for the bundle – $160 a month.

“We’re not afraid to try new things as part of our normal way of doing business, focused on the end goal of getting superfast internet into people’s homes,” wrote head of sales and marketing for Google Access Cathy Fogler in a blog post.

Google Fiber has been a minor player in the cable television business, according to analysts, attracting around 54,000 customers nationwide as of December — only 24,000 more than it had in 2014.

As for the future, with Porat in charge of finances, it is likely Google will downscale expectations and rely on its acquisition of Webpass for future expansion, providing high-speed wireless internet to multi-dwelling apartments, condos, and businesses in dense urban areas. That eliminates costly fiber expansion to individual homes or businesses and is much less expensive to install and maintain.

Any plans for a major Google Fiber push in the future seems unlikely, considering Wall Street’s demands for Return On Investment are not easily tempered. That leaves independent local overbuilders with established ties to their communities the most likely to pick up where Google Fiber has left off. But even those are in short supply. Like any major project of this scope, the best option for getting fiber optics in your community, assuming the local cable or phone company isn’t doing it already, is to treat it as a public infrastructure project like water, sewer, roads or sidewalks.

Most cities were all too happy to compete for Google’s attention (and infrastructure investment). But now that is no longer likely, and many communities will have to decide for themselves which side of the digital divide they want to live in — the side without 21st century broadband or the side that has elected to control their own broadband future and not wait for someone else to get the job done.

Wall Street Grumbling About Estimated $130 Billion Needed for National 5G Fiber Buildout

Wall Street analysts are warning investors that mobile providers like AT&T, Verizon, T-Mobile and Sprint will have to spend $130-150 billion on fiber optic cables alone to make 5G wireless broadband a reality in the next 5-7 years.

A new Deloitte study found providers will have to spend a lot of money to deploy next generation wireless service across the United States, money that many may be unwilling to spend.

“5G relies heavily on fiber and will likely fall far short of its potential unless the United States significantly increases its deep fiber investments,” the study notes. “Increased speed and capacity from 5G will rely on higher radio frequencies and greater network densification (i.e., increasing the number and concentration of cell sites and access points).”

Unlike earlier cellular technology, which worked from centralized cell towers that covered several miles in all directions, 5G technology is expected to be deployed through “small cell” antennas attached to utility and light poles with coverage limited to just 300-500 feet. To reach city residents, providers will need countless thousands of new antenna installations and a massive fiber network to connect each antenna to the provider.

Telecom providers seeking financing for such networks will face the same criticism Verizon Communications took from Wall Street over the expense of its FiOS fiber-to-the-home upgrade as well as doubts about the viability of other fiber projects like Google Fiber.

Goldman Sachs told its investors back in 2012 that throwing money at Google Fiber or Verizon FiOS was not going to give them a good return on their investment. That year, Goldman was “Still Bullish on Cable, But Not Blind to the Risks.” That report, written by analyst Jason Armstrong, noted Google’s fiber upgrades would cost billions and only further dilute industry profits from increasing competition.

Goldman Sachs steered investors back to the cable industry, which gets significant praise from Wall Street for its ability to repurpose 20-year-old wired infrastructure for enhanced broadband without having to spend huge sums on a complete system rebuild.

In 2013, Alliance Bernstein continued to slam Google Fiber’s buildout as an unwise business investment:

We remain skeptical that Google will find a scalable and economically feasible model to extend its build out to a large portion of the US, as costs would be substantial, regulatory and competitive barriers material, and in the end the effort would have limited impact on the global trajectory of the business.

For example, making the far from trivial assumption that Google can identify 20 million homes in relatively contiguous areas with (on average) similar characteristics as Kansas City when it comes to the most important drivers of network deployment cost, homes per mile of plant and the mix of aerial, buried and underground infrastructure, and that Google decides to build out a fiber network to serve them over a period of five years, we estimate the [total capital expenditure] investment required to be in the order of $11 billion to pass the homes, before acquiring or connecting a single customer.

Some analysts are even questioning the relevance of 5G when providers investing in the massive fiber expansion required for 5G wireless could simply extend fiber cables directly into homes, assuring customers of more bandwidth and reliability. In many cases, fiber to the home technology is actually cheaper than 5G deployment will be.

VantagePoint released a report in February that called a lot of the excitement surrounding 5G “hype” and cautioned it will not be the ultimate broadband solution:

Undoubtedly, 5G wireless technologies will result in better broadband performance than 4G wireless technologies and will offer much promise as a mobile complement to fixed services, but they still will not be the right choice for delivering the rapidly increasing broadband demanded by thousands or millions of households and businesses across America.

Previous analysis of 4th generation (4G) wireless networks clearly demonstrated how these networks, even with generous capacity assumptions for the future, will have limited broadband capabilities, and inevitably will fail to carry the fixed broadband experience that has been and will be demanded by subscribers accustomed to their wireline counterparts. Although there is understandably much anticipation today about phenomenal possible speeds for 5G wireless networks tomorrow, they will continue to have technical shortcomings that will, like their predecessor wireless networks, render them very useful complements but poor substitutes for wireline broadband. These technical challenges include:

  • Spectral limitations: 5G networks will require massive amounts of spectrum to accomplish their target speeds. At the lower frequencies traditionally used for wide area coverage, there is not enough spectrum. At the very high frequencies proposed for 5G where there may be enough spectrum, the RF signal does not propagate far enough to be practical for any wide area coverage. This is particularly important in rural areas where customer concentration is far, far less than what can be expected in densely populated urban areas where 5G may offer greater promise.
  • Access Network Sharing: This is not a good solution for continuous-bit-rate traffic such as video, which will make up 82% of Internet traffic by 2020.
  • Economics: When compared to a 5G network that can deliver significant bandwidth using very high, very short-haul frequencies, FTTP is often less expensive and will have lower operational costs. This is particularly true when one consider how much fiber deployment will be needed very close to each user even just to enable 5G.
  • Reliability: Wireless inherently is less reliable than wireline, with significantly increased potential for impairments with the very high frequencies required by 5G.

In 2014, PricewaterhouseCoopers LLP released a report urging telecom executives to shift their thinking about telecom capital spending away from one that focuses on upgrades to deal with increasing traffic and demand and move instead to a hardline view of only spending on projects that meet Return On Investment (ROI) objectives for investors.

“The predominant task of management is to take a considered view of the future, allocate capital towards strategies that maximize value for the providers of that capital, and manage the execution of those strategies through to the delivery of returns for those investors,” wrote PricewaterhouseCoopers LLP. “For too long, telecoms have been on auto-drive for much of their capex. Departments assume if they had the money last year, they are going to get it again this year, under the premise of increasing traffic. But rarely do telecoms truly analyze that spending for its ROI or ask whether the investment should be made at all.”

In short, if a project is not certain to quickly deliver significant ROI, serious questions should be asked about whether that investment is appropriate to undertake. That reluctance is at the heart of Deloitte’s new study.

Deloitte notes if providers cannot overcome Wall Street’s reluctance to support major spending on fiber infrastructure, lack of investment will be even more costly.

It predicts falling short on fiber deployment will cause a dwindling number of broadband provider choices for consumers. Today, fewer than 33% of U.S. homes have access to fiber broadband and only 39% have the option of choosing more than one provider capable of meeting the FCC’s minimal definition of broadband – 25Mbps. As competition declines, the need to further expand is reduced while prices can freely rise.

PricewaterhouseCoopers LLP also recommends cable and phone companies partner with content providers like Netflix or Google, and let those companies take an ownership interest in return for capital investments for fiber upgrades. Those type of solutions also protect Wall Street from a feared price war should alternative providers launch in markets that are barely competitive, if at all.

YouTube TV An Epic Fail Before It Even Launches: Bad Value, Ad-Littered DVR

Google’s forthcoming online TV streaming service will cost too much for too little and includes a cloud-based DVR that will replace many of your recordings with unskippable-ad-laced alternatives.

YouTube TV was previewed for reporters Tuesday, despite the fact it won’t debut until late spring or early summer, with a lineup of 40 channels for $35 a month. The “skinny bundle” from Google has managed to put together a very incomplete lineup of major cable networks and for most of the country, on-demand-only access of network shows about a day after they air.

YouTube TV Tentative Lineup

  • Disney: ABC, ESPN, ESPN2, ESPN31, ESPNU, ESPNews, SEC Network, Disney Channel, Disney Junior, Disney XD, Freeform
  • NBCUniversal: NBC, Telemundo, Bravo, Chiller, CNBC, E!, Golf Channel, MSNBC, NBC Universo2, NBCSN, Oxygen, Sprout, SyFy, Universal HD, USA. In some regions: Comcast Regional Sports Networks, NECN (New England Cable News)
  • CBS: CBS, The CW, CBS Sports Network
  • Fox: FOX, FS1 (Fox Sports 1), FS2 (Fox Sports 2), BTN (Big Ten Network), FX, FXX, FXM, Nat Geo, Nat Geo Wild, Fox News, Fox Business. In some regions: Fox Regional Sports Networks
  • The Weather Channel: Local Now (rolling weather forecasts)
  • YouTube TV members can also add Showtime for $11 a month and Fox Soccer Plus for $15 a month.
  • Availability of local TV/live network streaming limited to residents of New York, Los Angeles, Chicago and Philadelphia.

Prospective customers will have to tough it out with no access to AMC, HBO, MTV, Comedy Central, Nickelodeon, MTV/VH1, CNN, Cartoon Network, Discovery, TBS, TNT, PBS, Food Network, and HGTV among many other missing networks.

One potentially interesting feature – an unlimited cloud-based DVR service, is rendered almost unusable with the imposition of prioritized video-on-demand. In short, this means that once a video-on-demand version of the show you recorded on your DVR becomes available, you can no longer access your recording. Your only option is to watch the ad-heavy, on-demand version with advertising you cannot skip. In most cases, that will give customers about 12-24 hours to watch their DVR recordings before they become inaccessible, at least until the on-demand version is removed.

Wojcicki

That’s a challenging proposition when consumers have other choices including AT&T’s DirecTV Now, Sling TV, and PlayStation Vue. The premise of YouTube TV, like many others, is to appeal to cord cutters and cable-nevers — especially millennials.

“There’s no question millennials love great TV content,” said YouTube chief executive Susan Wojcicki. “But what we’ve seen is they don’t want to watch it in the traditional setting.”

What Wojcicki ignores is the fact millennials prefer to watch their shows on-demand. Relying on live television as the primary source of scripted television shows is already inconvenient and unnecessary. The viewing experience is increasingly an individual one, catering to the whims of a single viewer watching on a tablet, smartphone, or connected TV. Of all the websites on the internet, YouTube should already understand the trend towards individualized viewing better than most.

Just as important, YouTube TV is a lousy deal. Hulu subscribers can binge watch all the series they want with no ads for $11.99 a month. YouTube TV will charge nearly three times the price and force customers to sit through up to 18 minutes of ads an hour. Hulu doesn’t require customers to use Google’s Chromecast as the only stream-to-TV option either. A premium YouTube Red subscription also won’t get you a better deal or fewer ads. You may already pay to watch YouTube commercial free but now you will pay more to watch YouTube TV filled with ads.

Analyst Michael Nathanson said Google’s real goal here is to get into the television advertising market. Because customers will be held captive by a disabled fast-forward button, they will see Google-targeted ads playing in ad slots normally reserved for use by local cable operators. Getting a lot of people to watch those ads means YouTube TV will at least be generous about something. A subscription will include access for six accounts with separate login information, but only three users can watch simultaneously, if they bother.

Google Fiber’s CEO Out of a Job; Fiber Expansion on Hold Indefinitely in Many Cities

Down the rabbit hole

Down the rabbit hole

Google has quietly announced an indefinite suspension of further fiber expansion as it prepares to downsize fiber division employees and re-evaluate its fiber business model.

In a blog post tonight from Craig Barratt, senior vice president of Alphabet and CEO of Google’s Access division, it becomes clear Google is rethinking its entire fiber strategy and is likely moving towards fixed wireless technology going forward:

Now, just as any competitive business must, we have to continue not only to grow, but also stay ahead of the curve — pushing the boundaries of technology, business, and policy — to remain a leader in delivering superfast Internet. We have refined our plan going forward to achieve these objectives. It entails us making changes to focus our business and product strategy. Importantly, the plan enhances our focus on new technology and deployment methods to make superfast Internet more abundant than it is today.

Barratt outlines the immediate implications of Google’s dramatic shift:

  • In the cities where we’ve launched or are under construction, our work will continue;
  • For most of our “potential Fiber cities” — those where we’ve been in exploratory discussions — we’re going to pause our operations and offices while we refine our approaches. In this handful of cities that are still in an exploratory stage, and in certain related areas of our supporting operations, we’ll be reducing our employee base.
Barratt

Barratt

Barratt himself is jumping ship (or was pushed). He announced in his blog entry he is “stepping away” from his CEO role, but will remain as an “adviser.”

Observing Google’s recent fiber efforts and acquisitions, it seems clear Google no longer thinks fiber-to-the-home service is an economically viable solution in light of competitors like AT&T rolling out increasing amounts of fiber and the cable industry is on the cusp of launching DOCSIS 3.1, which will dramatically boost internet speeds without a substantial capital investment.

Google’s investors have been lukewarm about the company’s economic commitments relating to its fiber broadband networks. Often built from the ground up, Google’s fiber construction complexities also include trying to navigate costly roadblocks established by their competitors (notably Comcast and AT&T), dealing with bureaucracies and red tape even in states where near-total-deregulation was supposed to make competition easy. Google Fiber has also not proved to be a runaway economic success, and now faces more challenges in light of upgrades from their competitors. Cable companies have slashed prices for customers threatening to cancel and have added free services or upgrades to persuade customers to stay, and Google’s proposition of selling consumers $70 gigabit access has proved tougher than expected.

It is highly likely the future of Google’s Access business will be deploying wireless broadband solutions powered by Webpass, a company Google acquired earlier this year. Webpass uses a high-speed point to point wireless transmission system the company claims can deliver gigabit broadband access to customers in multi-dwelling buildings and other urban areas. Webpass sells access for $60 a month (discounted to $550/yr if paid in advance) for 100Mbps-1,000Mbps speed depending on network density and capacity in the customer’s building. So far, Webpass has not been able to guarantee speed levels, and some customers report significant variability depending on their location and network demand.

Webpass’ wireless infrastructure costs a fraction of what Google has coped with building fiber to the home networks, and the installation of point-to-point wireless antennas on participating buildings has been less of a regulatory nightmare than digging up streets and yards to lay optical fiber.

webpassBut despite Webpass’ claim its performance is comparable to fiber, its inability to guarantee customers a certain speed level and its tremendous performance variability from 100 to 1,000Mbps exposes one of the weaknesses of fixed wireless networks. At a time when capacity is king, only fiber optic networks have shown a consistent ability to deliver synchronous broadband speeds that do not suffer the variability of shared networks, poor antenna placement/signal levels, or harmful interference.

There is room for wireless technology to grow and develop, as evidenced by the wireless industry’s excitement surrounding future 5G networks and their ability to offer a home broadband replacement. The emergence of 5G competition is almost certainly also a factor in Google’s decision. But even AT&T and Verizon acknowledge a robust 5G network will require a robust fiber backhaul network to support both speed and user demand. The more users sharing a network, the slower the speed for all users. No doubt Webpass has made the same assumption that cable operators did in the early days of DOCSIS 1 — current internet applications won’t tax a network enough to create a traffic logjam that would be noticed by most customers. The phone companies also learned a similar lesson trying to serve too many DSL customers from inadequate middle mile networks or traffic concentration points. (Some phone companies are still learning.)

Whether it was yesterday’s peer-to-peer file sharing or today’s online video, capacity matters. That is why fiber broadband remains the gold standard of broadband technology. Fiber is infinitely upgradable, reliable, and robust. Wireless is not, at least not yet. But technology arguments rarely matter at publicly-traded corporations that answer to Wall Street and investors, and it appears Google’s backers have had enough of Google Fiber.

Stop the Cap!’s View

tollAt Stop the Cap!, we believe these developments further the argument broadband is an essential utility best administered for the public good and not solely as a profit-motivated venture. The path to fiber to the home service in rural, suburban, and urban communities has and will continue to come from a mix of private and public utilities, just as local public and private gas and electric companies have served this country for the last century. Where there is a business model for fiber to the home service that investors support, there is a for-profit fiber provider. Where there isn’t, now there is often no service at all. So far, the FCC in conjunction with Congress has seen fit to solve broadband availability problems by bribing private providers into offering service (usually low-speed DSL that does not even meet the FCC’s definition of broadband) with cash subsidies, tax write-offs, or occasional tax abatement schemes. Imagine if we followed that model with the nation’s public roads and highways. We would today be paying tolls or a subscription to travel down roads built and owned by a private company often financed by tax dollars.

Not every product or service needs to earn Wall Street-sized profits. Nobody needs to get rich selling water, gas, and electricity… or broadband. Public broadband networks can and should be established wherever they are needed, and they should be priced to recover their costs as well as expenses that come from support, billing, and ongoing upgrades. Naysayers like to claim municipal broadband is socialism run wild or an instant economic failure, yet the same model has provided Americans with reliable and affordable gas, electricity, and clean water for over 100 years.

Maine was made for municipal broadband.

Maine was made for municipal broadband.

In New York, publicly owned/municipal utilities often charge a fraction of the price charged by investor-owned utilities. In Rochester, where Stop the Cap! is headquartered, one need only ask a utility customer if they would prefer to pay the prices charged by for-profit Rochester Gas & Electric or live in a suburb where a municipal provider like Fairport Electric or Spencerport Electric offers service. RG&E has charged customers well over 10¢ a kilowatt-hour when demand peaks (along with a minimum connection charge of over $21/mo and a “bill issuance charge” of 72¢/mo). Spencerport Electric charges 2.9¢ a kilowatt-hour and a connection charge of $2.66 a month, and they issue their bills for free. There is a reason real estate listings entice potential buyers by promoting the availability of municipal utility service. The same has proven true with fiber-to-the-home broadband service.

The economic arguments predicting doom and gloom are far more wrong than right. Municipal utilities are often best positioned to offer broadband because they already have experience providing reliable service and billing and answer to the needs of their local communities. Incompetence is not an option when providing reliable clean water or electricity to millions of homes and customers have rated their public utilities far superior to private phone or cable companies.

Google’s wireless future may prove a success, but probably only in densely populated urban areas where a point-to-point wireless network can run efficiently and profitably. It offers no solution to suburban, exurban, or rural Americans still waiting for passable internet access. Clearly, Google is not the “free market” solution to America’s pervasive rural broadband problem. It’s time to redouble our efforts for public broadband solutions that don’t need a seal of approval from J.P. Morgan or Goldman Sachs.

Warner Bros. Demands Google Remove Its Own Website from Search for Copyright Violations

Phillip Dampier September 6, 2016 Consumer News, Online Video, Public Policy & Gov't 2 Comments

WBP-3D-99A company hired by Hollywood giant Warner Bros. to manage online piracy reported the studio to Google for violating U.S. copyright laws and demanded its website be stripped from Google’s search results.

The request was submitted on behalf of Warner Bros. by Vobile, a company that regularly reminds search engines it is authorized to represent the studio’s interests in the war against online copyright violations.

Torrent Freak scanned through a very large Vobile database of hundreds of thousands of takedown requests it files every month, but among the torrent and illicit streaming sites Vobile usually targets, the online security firm turned on its own boss in August.

Vobile filed formal requests to remove Warner Bros.’ own website from Google search results, along with official websites for films like Batman: The Dark Knight and The Matrix. Also on the hit list: legitimate movie streaming websites run by Amazon and Sky that sell access to Warner Bros.’ movies, and IMDB, a well-known film database.

Critics contend the war on online piracy has now gotten so out of hand, it is targeting legitimate content.

“Warner is inadvertently trying to make it harder for the public to find links to legitimate content, which runs counter to its intentions,” said Torrent Freak’s Ernesto van der Sar.

Vobile has filed more than 13 million requests for websites to be de-listed, according to Google’s transparency report. But most of the work ultimately falls on Google employees who wade through takedown requests. Thankfully for Warner Bros., an eagle-eyed Google employee reviewing Vobile’s submissions decided not to honor the takedown request involving the studio’s own website, at least this time.

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