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Watching HDTV Over-the-Air? Your TV Set Will Be Obsolete Sooner Than You Think

atsc-3-0If you cut the cord and are watching all of your HD programming over-the-air, we have some bad news. Your current television set will soon be obsolete.

TV stations across the country are making plans to switch to the next generation of digital television — ATSC 3.0, and it isn’t compatible with millions of television sets and adapter boxes still in daily use across the United States.

The other night I talked with a station engineer who reminded me that consumers are going to have a nasty surprise when local stations start disappearing from existing sets starting a few years from now. Consumer electronics stores will continue to slash prices to clear current television inventory without telling buyers they will eventually need an adapter or rely on cable or satellite television to keep that set working after ATSC 3.0 is fully implemented.

Broadcasters have already started to budget for replacement equipment, necessary to support the new standard. For them, it opens the door to significant new revenue streams and a better quality TV picture. For you, it could mean a bill for a new set, an adapter, or a paid subscription to keep your favorite shows.

At present, over-the-air digital stations in the United States use ATSC 1.0, developed more than 20 years ago. Despite the standard, it took until February 2009 for most television stations to discontinue their analog television broadcasts. To ease the transition, Congress mandated a DTV Converter Box Coupon Program, which subsidized the cost of digital adapters for every household in the country still using an analog-only television set. No such luck this time around. Consumers relying on over-the-air broadcasts will either have to replace their current sets or purchase adapters or dongles out-of-pocket to keep watching.

atsc-glueTo avoid a firestorm from the public, some station owners are thinking about a stop-gap measure that would launch a “digital bouquet” of participating local stations using lower bit rate Standard Definition on a single legacy ATSC 1.0 transmitter for at least a year or two until consumers upgrade their existing equipment. Then, one by one, existing HD stations would switch to ATSC 3.0 and effectively disappear from the dial of sets made before 2016. The good news is you would still have access to free television. The bad news is the picture will be significantly degraded.

Television stations are highly motivated to push for ATSC 3.0 as quickly as possible because it allows them to further monetize the spectrum the FCC allows them to use for free. For the first time, local stations will also be able to charge consumers directly to access broadcast television channels on portable devices like tablets and smartphones. ATSC 3.0 is based on Internet Protocol, allowing stations to blend broadcast and internet content. One of the unique changes ATSC 3.0 will allow is geographical or viewer-targeted commercials. A viewer in the suburbs could theoretically get a different commercial than another living in the city while watching the same station.

Television shows, transmitted in much higher-quality 4K, will also be accompanied by improved high quality audio and will integrate with online content that will run along with the show a viewer is watching. Theoretically, a viewer can lose over the air reception and have their internet connection seamlessly continue to stream the station in fringe reception areas. But viewers will likely be charged for that privilege.

ATSC 3.0 is also considerably more efficient than the current standard, which allows stations to add more digital sub-channels to their lineup, and deliver them in higher quality. That is a very important consideration as the FCC auctions away much of the current UHF television dial to mobile phone companies looking for boost wireless data capacity. ATSC 3.0 likely won’t be on the scene in a major way until after the FCC repacks current UHF stations closer together on the reduced number of UHF channels still left.

Some stations are expected to lease sub-channel space to third parties, which could start another avalanche of religious and home shopping channels, which often pay for coverage. If you have an Ion TV affiliate in your area, you already have an idea of what that looks like. In addition to a primary Ion TV channel, the broadcaster multiplexes 6 sub-channels – Qubo, Ion Life, The Worship Network, Ion Shop, QVC, and Home Shopping Network.

Currently, many major commercial stations support one or two sub-channels, often used for networks like Bounce, Antenna TV, MeTV, local weather and news, and shopping. But with an abundance of extra bandwidth, stations could add ethnic channels, time-shifted network shows, and a plethora of additional channels. That’s good news for cord-cutters looking for more over-the-air entertainment, but it will require an investment in a new set or an adapter to participate.

An introduction to ATSC 3.0 produced by the committee working on the standard. It doesn’t mention you will need a new television or adapter to watch. (3:15)

Comcast Paying Record $2.3 Million Fine for Being Comcastic to Customers

Phillip Dampier October 11, 2016 Comcast/Xfinity, Consumer News, Public Policy & Gov't Comments Off on Comcast Paying Record $2.3 Million Fine for Being Comcastic to Customers

comcastComcast will forfeit $2.3 million to settle a nationwide investigation into the company’s negative option billing practices — charging customers for services and equipment they declined or never requested.

The fine from the Federal Communications Commission’s Enforcement Bureau is the largest penalty ever assessed against a cable operator, and comes with a requirement that going forward, Comcast get clear consent from customers approving any future products or services that could impact their cable bill.

The FCC, in a news release, compared Comcast’s actions to “cramming” unauthorized/fraudulent charges on telephone bills and said FCC rules specifically prohibited cable providers from charging customers for services or equipment they did not request.

“It is basic that a cable bill should include charges only for services and equipment ordered by the customer—nothing more and nothing less,” said Travis LeBlanc, chief of the Enforcement Bureau. “We expect all cable and phone companies to take responsibility for the accuracy of their bills and to ensure their customers have authorized any charges.”

comcastThe FCC was showered with complaints for years about Comcast’s allegedly unethical business practices of billing for customer-owned modems, modems that were returned, unwanted premium channels, extra set-top boxes and DVRs. Many complainants accused Comcast of sending equipment or adding services even when those customers specifically declined them. Others discovered they were being billed for equipment they did not request, never received, or returned previously.

The FCC found consumers were inconvenienced and spent “significant time and energy” attempting to prove their case to get the unauthorized charges removed from current and past bills.

Under a consent agreement with Comcast, the company must  implement a five-year compliance plan.

“Specifically, Comcast will adopt processes and procedures designed to obtain affirmative informed consent from customers prior to charging them for any new services or equipment,” the FCC news release stated. “Comcast will also send customers an order confirmation separate from any other bill, clearly and conspicuously describing newly added products and their associated charges. Further, Comcast will offer to customers, at no cost, the ability to block the addition of new services or equipment to their accounts. In addition, the settlement requires Comcast to implement a detailed program for redressing disputed charges in a standardized and expedient fashion, and limits adverse action (such as referring an account to collections or suspending service) while a disputed charge is being investigated.”

A Comcast spokesperson denied the FCC’s accusations and called reports of erroneous billing “isolated errors” that resulted from “employee error” and “customer confusion.”

“We have been working very hard on improving the experience of our customers in all respects and are laser-focused on this,” Comcast said in a statement. “We acknowledge that, in the past, our customer service should have been better and our bills clearer, and that customers have at times been unnecessarily frustrated or confused. That’s why we had already put in place many improvements to do better for our customers even before the FCC’s Enforcement Bureau started this investigation almost two years ago. The changes the bureau asked us to make were in most cases changes we had already committed to make, and many were already well underway or in our work plan to implement in the near future.”

Open Technology Institute Wants FCC to Raise Minimum Broadband Speed to 50Mbps

Phillip Dampier September 27, 2016 Broadband Speed, Consumer News, Public Policy & Gov't 4 Comments

50-20The Federal Communications Commission should redefine broadband as speeds of at least 50/20Mbps, according to the New America Foundation’s Open Technology Institute.

The advocacy group argues that the FCC’s current definition of 25/3Mbps is too slow to support the growth of high-bandwidth online applications including high-definition video, cloud computing, and online gaming.

“People use their connections for many reasons, and often multitask,” the group writes in a filing submitted to the FCC this month. “It is easy to see how multiple people with multiple devices engaging in multiple online activities on the same residential connection can quickly lead to buffering, slow load times, and frustration even with a 25/3 connection.”

In general, consumer groups want the FCC to push providers to offer faster speeds, particularly telephone companies still relying on ADSL, a technology that first became widely available in the 1990s. There are millions of consumers still reliant on DSL technology on copper wire phone networks that can only support speeds of 6Mbps or less. Many of those are Verizon and AT&T customers, particularly in suburban and rural areas bypassed by Verizon FiOS or AT&T U-verse. Almost no AT&T or Verizon ADSL customers come close to achieving the FCC’s current minimum definition of broadband: 25/3Mbps.

The OTI argues that it isn’t just the speed required by applications, it is also the number of concurrent connections. As emerging technology like the Internet of Things introduces new devices that will share a user’s home broadband connection, faster internet speeds may be needed.

“The general consensus around IoT is that, with potentially billions of new devices connecting to the Internet via Wi-Fi or cellular signals, capacity will need to increase,” the organization writes.

But the OTI will have to contend with provider opposition to redefining broadband speeds upwards. The NCTA – the Internet and Television Association, the nation’s largest cable lobbying group, wants the current definition maintained by the FCC.

“The current benchmark accommodates the expected needs of even those households using an atypically large amount of bandwidth, accounting for multiple streams of bandwidth intensive applications like HD streaming video, in addition to web browsing, email, and other applications,” the NCTA wrote. “The Commission should reject the notion of adopting a future-oriented, ‘aspirational’ benchmark, which would be necessarily divorced from the realities of the marketplace.”

Many NCTA members already offer speeds in excess of 50Mbps, although many cable companies also cap their customers’ usage.

Cable Industry Declares War on Set-Top Box Compromise They Lobbied For

The cable industry prepares for war over a watered-down set-top box reform proposal many companies initially supported.

The cable industry prepares for war over a watered-down set-top box reform proposal many companies initially supported.

You can’t please cable companies any of the time.

After months of an intense lobbying effort to kill Federal Communications Commission Chairman Thomas Wheeler’s set-top box reform proposal that would have created an open standard allowing manufacturers to compete for your box needs, the cable industry has declared war on the watered-down compromise released last week that many cable operators lobbied for as a suitable alternative.

“While we appreciate that Chairman Wheeler has abandoned his discredited proposal to break apart cable and satellite services, his latest tortured approach is equally flawed,” said Comcast’s vice president of government communications Sena Fitzmaurice in a statement. “He claims that his new proposal builds on the marketplace success of apps, but in reality, it would stop the apps revolution dead in its tracks by imposing an overly complicated government licensing regime and heavy-handed regulation in a fast-moving technological space. The Chairman’s new proposal also violates the Communications Act and exceeds the FCC’s authority.”

That’s a veiled threat Comcast may take the FCC to court if they proceed with the watered down reform policy now advocated by Chairman Wheeler.

Charter Communications, newly enlarged with Time Warner Cable and Bright House Networks in its family, also issued a statement claiming the FCC will ruin everything:

cable-box“Enabling consumers to use apps instead of set-top boxes may be a valid goal, but the marketplace is already delivering on the goal without overreaching government intervention. The FCC’s mandate threatens to bog down with regulations and bureaucracy the entire TV app market that consumers are increasingly looking to for innovation, choice and competition.”

Sensing blood in the regulatory waters, the pile on from Congress and programmers that depend on their relationships with large cable operators was inevitable and quick:

The top Democrat on the House Energy and Commerce Committee said Monday that he is doubtful.

Pallone

Pallone

“While I commend Chairman Wheeler for working to solve this difficult issue, I’m concerned that this latest proposal will not work, particularly when it comes to licensing,” Rep. Frank Pallone (N.J.) said in a statement. “Ultimately, I’m skeptical that the revised plan will benefit consumers.”

FCC Chairman Announces Compromise Set-Top Box Reform; Free ‘Apps’ for One and All

explorer 8000[Editor’s Note: Federal Communications Commission chairman Thomas Wheeler today released a compromise proposal hoping to get the cost of set-top box equipment down for millions of Americans forced to lease equipment to watch cable television.

Wheeler originally proposed requiring an open standard for set-top box equipment that would open the market to competition by allowing manufacturers to directly sell equipment to consumers and compete for their business. Cable operators, programmers, and various special interest groups that depend on financial contributions from those operators immediately launched an unprecedented pushback claiming set-top box reform was racist, anti-minority, promoted copyright theft, and was illegal and unconstitutional. Small cable operators claimed they might be driven out of business, and programmers claimed companies like Google might fundamentally change the channel lineup on new equipment that would leave them in a disadvantaged position.

In fact, the hundreds of millions of dollars in annual revenue earned by cable operators charging the same price for equipment fresh out of the box or handed down in beat up condition to the fifth customer in eight years was more likely the driving factor.

Mr. Wheeler capitulated and released a more modest proposal promising cable operators would be forced to offer free “apps” for devices like Roku and Apple TV. But cable operators will likely own and manage those apps and have direct control of authentication methods and anti-piracy measures that are likely to be proprietary. Still, apps like TWC TV which covers Time Warner Cable’s lineup on devices like Roku have allowed consumers to ditch expensive set-top equipment and irritating Digital Adapters that don’t function well and have almost tripled in price since their introduction. Making sure these apps provide comparable functionality with set-top boxes and are released to a variety of devices will be key to whether Wheeler’s proposal, delivered in full below courtesy of the Los Angeles Times, has a measurable impact on cable bills.]

FCC chairman: Here are the new proposed rules for set-top boxes

There’s never been a better time to watch television in America. We have more options than ever, and, with so much competition for eyeballs, studios and artists keep raising the bar for quality content. But when it comes to the set-top-box that delivers our pay-TV subscriptions, we have essentially no options, creating headaches and costing us serious money in rental fees. That makes no sense, which is why I’m sharing a proposal with my fellow commissioners at the Federal Communications Commission to change the system.

Wheeler's compromise

Wheeler’s compromise

Ninety-nine percent of pay-TV subscribers currently lease set-top boxes from their cable, satellite or telecommunications provider, paying an average of $231 a year for the privilege, according to a recent analysis. The collective tab is $20 billion annually in rental fees. In a recent study, 84% of consumers felt their cable bill was too high. What they may not realize is that every bill includes an add-on fee for their set-top boxes. We keep paying these charges even after the cost of the box has been recovered because we have no meaningful alternative.

Pay-TV providers will be required to provide apps — free of charge — that consumers can download to the device of their choosing.
Earlier this year, the FCC launched a process to unlock the set-top-box marketplace. We were motivated by the desire to give consumers relief, but we were also mandated to take action by Congress and the law, which says that consumers should be able to choose their preferred device to access pay-TV programming.
Over the past seven months, the Commission conducted an open proceeding where we heard from pay-TV providers, programmers, device and software manufacturers, consumers groups, and, most important, the American people. We listened.

Now, I am proposing rules that would end the set-top-box stranglehold. If adopted, consumers will no longer have to rent a set-top box, month after month. Instead, pay-TV providers will be required to provide apps – free of charge– that consumers can download to the device of their choosing to access all the programming and features they already paid for.

appletvIf you want to watch Comcast’s content through your Apple TV or Roku, you can. If you want to watch DirectTV’s offerings through your Xbox, you can. If you want to pipe Verizon’s service directly to your smart TV, you can. And if you want to watch your current pay-TV package on your current set-top box, you can do that, too. The choice is yours. No longer will you be forced to rent set-top boxes from your pay-TV provider.

One of the biggest benefits consumers will see is integrated search. The rules would require all pay-TV providers to enable the ability for consumers to search for pay-TV content alongside other sources of content. Just type in the name of a movie, and a list will come up with all the places it is scheduled for broadcast and where it can be streamed (like Amazon Prime or Hulu).

Integrated search also means expanded access to programming created by independent and diverse voices on the same platform as your pay-TV providers. Consumers will more easily find content even if it’s not on the pay-TV service to which they subscribe.

These rules will open the door for innovation, spurring new apps and devices, giving consumers even more choice and user control.

While our primary focus during this proceeding was to promote consumer choice and fulfill our congressional mandate, we recognize that protecting the legitimate copyright interests of content creators is also key to serving the public interest. To ensure that all copyright and licensing agreements will remain intact, the delivery of pay-TV programming will continue to be overseen by pay-TV providers from end-to-end. The proposed rules also maintain important protections regarding emergency alerting, accessibility and privacy.

Large pay-TV providers, which serve more than 90% of subscribers, will have two years to fully implement the new requirements.  Medium-sized providers will have an additional two years to comply, and the smallest providers would be exempt.

This is a golden era for watching television and video. By empowering consumers to access their content on their terms, it’s about to get cheaper — and even better.

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