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Time Warner Cable Moves Channels Out of the Way to Add More Channels, DOCSIS 3 by Year’s End

Phillip Dampier August 3, 2010 Broadband Speed, Consumer News 11 Comments

Time Warner Cable is probably changing your channel lineup, or already has — removing several analog channels you used to receive as part of your Standard Service subscription and moving them to digital.

For customers with digital set top boxes, the change happens without most noticing the difference.  The formerly analog signal still shows up in the same place, only the transmission format has changed.

But customers without set top boxes will notice as channels disappear forever from their lineups, replaced with… nothing.  But their cable bills will remain exactly the same, despite the loss of channels.

For Stop the Cap! readers like Bev, today spelled the end of Animal Planet and The Travel Channel, among others.  For those in Rochester, N.Y., last night was the last chance to watch C-SPAN 2, The Travel Channel, TruTV, Discovery Health, and Shop NBC in analog.  In Buffalo, it was bye-bye to The Travel Channel, C-SPAN 2, TV Guide Channel, and CMT.

It some states, particularly Texas, Time Warner Cable is sticking it to Public Access, Educational, and Government channels, moving them all to digital.  In some cases, cable companies and AT&T U-verse have managed to forever bury these PEG channels in Digital Channel Siberia with channel numbers in the high hundreds or even thousands.  For many subscribers, a search and rescue team couldn’t find their new channel positions.

It’s all a part of a larger plan to slowly erode away analog channels in favor of digital service, which takes up far less bandwidth on Time Warner Cable systems.

As cable systems are nearing capacity and do not wish to spend millions to commit to further upgrades, switching out analog service in favor of digital can provide enormous new capacity to accommodate HD channels and forthcoming DOCSIS 3 cable modem service upgrades.

Unfortunately, these channel changes will irritate subscribers who do not want to pay for set top boxes and do not want them on their televisions.  If you are among this group of box-haters, Time Warner Cable will continue to slowly drop more and more of the channels you used to watch without bothering to reduce your bill for the channels you no longer get.  Eventually, virtually all analog channels will probably disappear, replaced by digital versions you will need a set top box to view.

In many areas of upstate New York, Time Warner is trying to placate angry subscribers by offering one set top box at no charge for one year.  But here comes the tricks and traps — Stop the Cap! confirmed with Time Warner Cable this evening that only those customers without any set top boxes in their home can take advantage of this free offer.  If you already have a box, you’ll continue to pay for it even though your neighbor is getting one free for a year.  After the year is up, pony up — each box costs $7.80 a month ($7.50 for the box, $0.30 for the remote).

At least Texans are getting a better deal from Time Warner Cable — Broadcast Basic subscribers will get their boxes free for five years, Standard Service customers will get them for one year.  But beware — if Time Warner needs to roll a truck to install your box in the San Antonio area, be prepared to cough up $39 for the service call.

For broadband customers, there is some good news.  Virtually all major Time Warner Cable service areas facing channel changes like this will receive DOCSIS 3 upgrades and the chance to obtain faster Internet service by the end of 2010, even those communities bypassed for earlier upgrades.  You will also get additional HD channels.  In western New York, for example, Time Warner Cable plans to add a large number of HD cable channels by mid-fall:

On or About September 2, 2010:
Style HD
BBC America HD

On or About September 9, 2010:
National Geographic Wild HD
MTV HD
Comedy Central HD
Nickelodeon HD
Spike HD

On or About September 16, 2010:
History Channel International HD
CMT HD
Hallmark HD
VH-1 HD
Cooking Channel HD
DIY HD
TWCSN HD
YNN HD

On or About October 1, 2010:
Womans Max HD
HBO Latino HD

Comcast’s “All-Digital Migration” Hits Denver – Analog Customers Will Need Digital Boxes Or Face Loss of Channels

Phillip Dampier March 29, 2010 Broadband Speed, Comcast/Xfinity, Video 5 Comments

Denver, Colorado

Comcast, like Time Warner Cable, is slowly transitioning many of its traditional analog channels to digital, making more room for additional HD channels and faster broadband.  The latest city about to experience what Comcast calls its “all-digital migration” is Denver, Colorado.

“As part of the technology enhancement, Comcast is making available up to three devices to customers so they can hook up their (analog) televisions and not miss any channels,” said Cindy Parsons, a spokesperson for Comcast in Denver.  “What this allows us to do is provide hundreds of HD channels in the future, faster Internet speeds, better picture quality, and more ethnic programming.”

Customers with any level of service above Limited Basic with an existing digital set-top box may receive two digital adapters at no additional monthly cost; customers without an existing digital set-top box may receive one standard digital set-top box and two digital adapters at no additional monthly cost.

Parsons claims up to 90 percent of Comcast’s Denver customers already subscribe to digital cable on at least one television set in the home.  Comcast is offering free self-install kits through its Digital Now website.

Comcast intends to commence the transition to digital channel delivery starting this spring continuing into the summer.  The entire state of Colorado will follow, with the transition to digital complete by the end of the year.

Of course, customers with many analog televisions, or who dislike the notion of having to deal with add-on equipment, are out of luck.

[flv]http://www.phillipdampier.com/video/KUSA Denver Comcast Digital Upgrade.flv[/flv]

KUSA-TV Denver talked with Comcast’s Cindy Parsons about the city’s imminent “all-digital-migration” to digital cable television. (3 minutes)

When Comcast’s ‘Free Upgrades’ Cost Consumers $2 More Per Month

Phillip Dampier February 4, 2010 Broadband Speed, Comcast/Xfinity, Data Caps Comments Off on When Comcast’s ‘Free Upgrades’ Cost Consumers $2 More Per Month

Denver residents are discovering that when Comcast says they’re getting a “free speed upgrade,” what they really mean is that upgrade is going to cost you an additional $2 more per month.

Comcast recently increased broadband speeds in Denver “for free,” but now Mile-High City residents are discovering free comes at a price with Comcast.

The price of renting your cable modem is increasing by $2 a month, which means the majority of Comcast customers locally will now spend $5 per month just for the modem.

Denver, Colorado (Courtesy: Yassie)

Comcast blamed the increase on costs associated with upgrading their network facilities to support DOCSIS 3, the latest cable modem standard which supports vastly faster Internet speeds.

Comcast spokeswoman Cindy Parsons said in a statement that the company continually invests in providing customers with next-generation equipment and technology that delivers advanced Internet services with enhanced capabilities.

“Our costs for this new equipment will increase by 167 percent over the next two years,” Parsons said.

Comcast has been increasing the modem rental price on a city-by-city basis across the country, often after speed upgrades like that completed in Denver which doubled speeds from 6 to 12Mbps late last year.

If just two-thirds of Comcast customers nationwide continue to simply pay the monthly rental fee, the company will earn more than $250 million in annual revenue just on the two dollar rate hike.  Is that enough to pay for service upgrades so we can dispense with talk about Internet Overcharging schemes like usage caps and consumption billing?

Stop the Cap! reminds readers Comcast subscribers can purchase their own cable modem from electronics retailers, often for $100 or less, and never pay a rental fee again.

At $60 a year, customers will more than pay for their modem purchase after less than two years.

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