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DirecTV Now Starts Inviting Customers to Beta Test Their DVR

Phillip Dampier August 1, 2017 Competition, Consumer News, DirecTV, Online Video 2 Comments

If you are a DirecTV Now customer, check your email for an exclusive invitation to become a beta tester of the service’s new cloud based DVR service.

Little is known yet about the scope of the service or how many customers have been invited (Stop the Cap! HQ is a subscriber and we were not) to take part in the trial about to get underway.

One of the most requested features from cord-cutters is a suitable replacement for the cable or satellite provider’s DVR. Several services, including PlayStation Vue, Hulu, Sling TV, YouTube TV, and fuboTV now offer DVR-like features, although some don’t allow customers to skip commercials and others come as a costly add-on. AT&T, owner of DirecTV Now, has yet to indicate what, if anything, it plans to charge subscribers for the service or what storage capacity it will offer.

The company has focused efforts on fine tuning its streaming service to resolve the capacity issues and technical faults that were common during the first few months of service.

Comcast Launching New XFINITY Stream App to Access 200+ Channels, DVR In/Out of Home

Phillip Dampier February 14, 2017 Comcast/Xfinity, Consumer News, Online Video Comments Off on Comcast Launching New XFINITY Stream App to Access 200+ Channels, DVR In/Out of Home

Comcast today announced it is launching a new streaming television app for XFINITY TV customers allowing access to more than 200 live channels and DVR recordings on-the-go at no extra charge.

XFINITY Stream works with phones, tablets, and laptops in or out of the home, and will replace the XFINITY TV app when released for iOS and Android devices on Feb. 28.

The app will expand the ability of Comcast customers to watch their television lineup and DVR recordings anywhere there is a broadband connection. Many cable companies do not allow customers to watch DVR-recorded shows on portable devices and only have a small selection of cable channels available for viewing outside of the home.

“With the XFINITY Stream app, we are giving customers access to the best content in and out of the home with a growing list of advanced features and capabilities that make the mobile experience nearly identical to the cable experience they enjoy at home,” said Matt Strauss, executive vice president and general manager of Comcast Cable’s video and entertainment services.

Among the improvements claimed by Comcast:

  • availability of a Spanish language guide
  • X1-like experience
  • favorite channel filtering
  • 50 Music Choice music channels
  • Common Sense Media reviews and ratings
  • 40,000 on demand movies and TV shows
  • full access to your XFINITY DVR and its recordings
  • ability to download “thousands” of shows for offline viewing

Customers who have already installed the latest version of the XFINITY TV app on their devices need not do anything. The app will transition through an app update on Feb 28.

Time Warner Cable/Bright House Customers: Here is Charter/Spectrum’s Promotional Price List

Phillip Dampier September 7, 2016 Charter Spectrum, Consumer News, Editorial & Site News 8 Comments

charter-twc-bhThanks to one of our readers who also happens to be a TWC employee, here is the latest update to Charter/Spectrum’s list of first year promotions, taking effect in California and Texas (9/20) this month.

We expect it will be rolling out to other TWC and BH regions over the next few months. Unless you are compelled to change packages, if you are on a current Time Warner Cable or Bright House promotion or retention deal, we recommend you keep it until it expires. You can then enroll in one of these promotions, almost certainly at these prices, extending the length of your savings.

We expect Charter’s retention department to deliver a tougher line on retention packages and promotions than Time Warner Cable gave customers. Once these promotional prices expire, your rates will step up each year for two years thereafter until you reach the “rack rate” — Charter’s regular pricing. Your ability to secure new customer pricing again will probably require you to bounce between providers or cancel/come back as a new customer. I am told by long-time Charter customers that Charter’s retention prices are usually not as good as new customer pricing.

We have some corrections to our earlier coverage on this last month: broadband-only customers will pay a promotional rate of $39.99 a month for the first year for 60Mbps service, $79.99 a month for 100Mbps service (100Mbps or 300Mbps in existing TWC Maxx territories), not the $60/99 rack rate. We have received word Earthlink will continue to be another option for customers to consider for broadband service, which can be a good way to secure extended promotional pricing. Another change: phone service is now an extra $10 a month, not $20, as part of a triple play package. We notice Charter only lists free calling to U.S. numbers on this sheet. Time Warner Cable includes free calls to Canada, Mexico, China, Hong Kong, India, The EU, Norway and U.S. territories. We are unsure if this represents an omission or a downgrade. Also, the Wi-Fi fee is waived for Spectrum Ultra, which corrects our earlier piece where we thought this fee would apply to both broadband packages. Multi-DVR service pricing is still confusing on this chart. We’ve heard Charter intends to ditch TWC’s Whole House DVR service and give subscribers the option of multiple standalone DVR units instead. DVR pricing is: $4.99 for each DVR box + an $11.99 DVR service fee (if you have only one DVR). If you want multiple DVRs, they are each $4.99 a month with an all-inclusive monthly service fee of $19.99, regardless of how many extra DVR boxes you rent.

Obviously, we will be looking for money-saving opportunities for our readers once we get a better handle on Charter’s way of doing business.

spectrum-promo

Time Warner Cable Enhanced DVRs Start Showing Up in Non Maxx-Upgraded Areas

Phillip Dampier June 3, 2015 Consumer News 2 Comments

twcGreenTime Warner Cable announced last week that its Enhanced DVR product allowing users to record up to six programs at once is now available in Ohio, including the markets of Columbus and Chillicothe.

The upgraded DVR also has up to six times more storage than Time Warner’s old DVR, capable of storing 150 hours of HD programming. The device has built-in “whole house” capability as well, which gives up to four other HD set-top boxes in the home access to the DVR at the same time.

The Enhanced DVR has usually only been available in areas upgraded to TWC Maxx, but evidently the company now has enough units available to begin offering it elsewhere. If your area can get one, let us know in the comments section.

Just remember if you choose to upgrade, there is no way to transfer any shows recorded on your current DVR to the upgraded model.

Comcast Announces 2015 Rate Hikes – Broadcast TV Surcharge More Than Doubles; New Regional Sports Fee

Phillip Dampier January 6, 2015 Comcast/Xfinity, Competition, Consumer News 24 Comments

comcast highwayComcast Internet-only customers looking for speeds up to 100Mbps will pay Comcast an unprecedented $88.95 a month for a package containing the company’s Blast! broadband service with a rented cable modem.

The company has begun informing subscribers of the first of its 2015 rate increases that took effect in some areas on Jan. 1.

“We have worked very hard to hold down price adjustments, and there are no price changes for our Limited Basic ($16.10), Digital Preferred ($85.90) or Internet Essentials ($9.95) services,” said Bob Grove, Comcast’s vice president of public relations. “While we continue making investments in our network and technology to give customers more for their money, including more video across platforms, better experiences like X1 and faster Internet service, we periodically need to adjust prices due to increases we incur in programming, business costs and new technology. On average, nationally, the customer bill will increase by 3.4 percent.”

Some will pay more than others. Here is a sample:

  • Customers with DVR service face a $2 rate hike for the monthly DVR service charge, which now stands at $10 a month;
  • Digital Premier, which includes an assortment of premium movie channels, is rising from $131.75 to $140.35;
  • The hourly service charge for service calls is increasing from $33.80 to $35.80;
  • Each extra cable outlet in your home will cost a one time service fee of $33.20, up from $32.75;
  • Any pre-existing outlet in your home will now be charged a one time activation fee of $22.95, up from $22.05;
  • Service upgrades that require an in-home visit will be charged $28.45, an increase from $26.30;
  • The in-home wiring service protection plan that covers you in case of an inside cable wiring or service deterioration problem will see a price increase of $1 to $4.95 a month. Customers without the plan will now pay $35.80 an hour for service calls.

Cable television customers face an increase of more than 100% for the company’s Broadcast TV surcharge introduced in 2013. In most areas, the fee is rising from $1.50 per month to $3.25. A previously announced $2 increase in modem rental charges will raise the cost of using Comcast-supplied equipment including Comcast’s Gateway to $10 a month.

Comcast is also introducing a new compulsory regional sports network surcharge of $1 a month for all XFINITY TV packages starting with Digital Starter and higher tiers and XFINITY 450 Latino.

Customers with analog-only televisions using a DTA converter box to handle digital cable television channels on these older sets face an even more dramatic price hike. Customers that used to pay as little as $0.50 for Digital Adapter Additional Outlet Service will now pay $2.99 a month.

Premium channels such as HBO have seen price reductions, possibly in response to declining subscriber numbers. HBO drops to $15 a month and all other premiums decrease to $12 a month.

Comcast customers looking for the biggest bang for their buck should consider bundled service packages which discount Internet, television, and telephone service. Current customers should also consider letting Comcast know they are shopping the competition for a better deal. Ask them to lower your rates if they want you to stay.

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