Speed upgrades won’t help Comcast customers if they exceed a market-tested 300GB usage cap that could extend nationwide in 2015. (Image courtesy: “Funch”)

Comcast will double the broadband speeds of many of its broadband customers at no extra charge in the Pacific Northwest and Rocky Mountain region just in time for Christmas.

• Performance will increase from 25Mbps to 50Mbps;
• Blast! will increase from 50Mbps to 105Mbps;
• Extreme 105 (105Mbps) will be replaced with Extreme 150 (150Mbps).
• Certain areas will qualify for new speed plans of 305 and 505Mbps.

The new speeds are planned to begin on Dec. 16 and a modem reset may be required. Comcast indicates the speed increase excludes parts of New Mexico, Tucson, Ariz., and Fort Collins, Col.

These markets are not part of Comcast’s ongoing usage cap market trials testing a 300GB monthly usage cap with a $10 penalty for each 50GB customers exceed their allowance.

Although some customers are pleased about the speed increases, with usage caps potentially looming the benefits may prove fleeting.

One customer who has cut cable television and now streams all of his video entertainment online found Comcast would empty his bank account if the overlimit fee was in place in his area.

“I figured I’d go and see how much data I actually used in those months and found that I used 996GB in September, 706GB in October and 553GB in November,” wrote Funch. For the month of September, he would have owed Comcast an extra $140 in penalties on top of his usual Internet bill thanks to viewing Hulu and Netflix.

Customers in Comcast usage capped markets are turning down the video quality of Netflix to conserve their usage allowance, resulting in degraded video performance.

“They boost their speeds but then charge you more if you actually use them,” said Nashville customer Paul Frankel. “It’s the Comcast way.”

New York Gov. Andrew Cuomo has set a goal that every resident of New York State should have access to at least 100Mbps broadband no later than 2018.

The governor will kick off his latest broadband expansion effort with the launch of his $500 million broadband expansion program, dubbed the New New York Broadband Fund, a follow-up to the state’s $70 million public-private effort to expand broadband that began in 2012.

Much of the money awarded in the 2012 broadband expansion effort went to Wireless Internet Service Providers, institutional broadband networks, middle-mile fiber projects not accessible to the public, and emergency service network upgrades. Another $5.2 million was awarded to Time Warner Cable to expand broadband service to 4,114 households in the Capital, Central, Finger Lakes, Mid-Hudson, Mohawk Valley, NYC, North Country, Southern Tier and Western regions of New York State. In June, many of the top funding recipients also received honors from the governor’s office in the first annual New York State Broadband Champion Awards.

Gov. Cuomo

Despite the money, the 2012 effort did not make a significant dent in the pervasive problem of broadband availability in upstate New York.

While Gov. Cuomo is committed to a target speed of 100Mbps within the next four years, more than one million New York households still cannot access broadband that achieves the state minimum — 6.5Mbps. That includes 113,000 businesses.

The governor’s solution is to subsidize private businesses with more tax dollars to resolve the broadband problem, with a significant part of the next round of funding likely to reach more institutional and public safety networks off-limits to the public, middle mile network expansion that can build state-of-the-art fiber rings that do not connect to end users, and an even bigger amount handed to Time Warner Cable (or Comcast if the state approves a merger with Time Warner Cable) and rural phone companies like Frontier Communications. Much of the money awarded to last mile providers like cable and phone companies will placate those that have stubbornly refused to expand further into rural areas unless taxpayers pick up some of the expense.

“In some of these areas, there’s just not a business case for these [service] providers to build out,” said David Salway, director of the New York State Broadband Program office. “The cost far exceeds what the revenue might be for that area.”

An unintended consequence of the broadband funding effort could be taxpayers subsidizing the establishment of for-profit monopolies in rural corners of the state. Although Salway told Capital NY he wanted to make sure New Yorkers had a choice, he clarified he was referring to a choice in technology, not service providers.

That must come as a relief for Verizon. The state’s largest phone company has petitioned state officials in the past for a gradual mothballing of New York’s rural landline network in favor of switching customers to wireless voice and broadband over Verizon’s cellular network. Theoretically, taxpayers could end up subsidizing the demise of rural New York landlines and DSL if Verizon seeks money from the rural broadband fund to expand its wireless tower network in rural New York. Time Warner Cable almost certainly will also seek more funding, probably in excess of the average $1,264 paid to the cable company for each of the 4,114 additional connections it agreed to complete during an earlier round of funding.

While rural broadband remains an important issue in New York, the merger of Comcast and Time Warner Cable is on the front burner and Salway, like the governor, had little to say. But Salway did offer that he did not believe the merger “would reduce [access] as much as further our goal” for expansion.

Guidelines for grant recipients are expected to become available just after the governor’s State of the State presentation in January, with ground-breaking on projects likely to start by mid-summer of 2015.

Big Telecom is already trying to buy incoming members of Congress with lavish campaign contributions.

Before constituents have a chance to make an impression on Capitol Hill’s incoming freshmen class, AT&T and Verizon have rushed significant campaign contributions to more than two dozen newly elected members of Congress.

Politico reports AT&T has cut checks to 31 new members of the House and Senate, Verizon sent 28 checks, and Comcast donated to 22 winners in the fall elections. Most of the money went to incoming Republicans who will control both the House and Senate starting in January.

All three companies are seeking allies in the fight against Net Neutrality and for a wholesale rewriting of the Communications Act, the nation’s most important telecom-related legislation.

Congressional observers predict revisiting the Communications Act would be a lobbyist bonanza, with potentially billions flowing into congressional coffers to win further industry deregulation. The last major overhaul in 1996 transformed broadcasting, allowing a handful of corporations to own the majority of radio and television stations and allowing large phone and cable companies to govern themselves with respect to broadband and competition. Cable and broadband prices soared as a result, while the number of competitors dropped due to industry consolidation.

The telecom companies are well ahead of technology players like Microsoft and Google, that have collectively sent contributions to fewer than a half-dozen incoming members and are barely active in Washington in comparison to the biggest phone and cable companies.

Although it is unlikely to rival Starbucks, Comcast has launched a significant number of store openings in eastern Pennsylvania and New Jersey to handle customer support, bill payments, and equipment exchanges.

Last week the cable company held a special reception to open its 4,000-square foot Xfinity Store in the Roosevelt Mall in northeastern Philadelphia.

The small format stores will resemble the kinds of small stores wireless companies like AT&T and Verizon run to handle customer issues and put the latest equipment on display.

Comcast now operates more than 500 stores nationwide and in October announced it would accept walk in equipment returns at any of the 4,400 UPS Stores. Customers will be able to return unwrapped/unboxed equipment at no charge just by dropping it off.

Comcast has been notorious for its understaffed customer care centers that often force customers to stand in long lines, sometimes extending out the door.

Marcus

Time Warner Cable CEO Robert D. Marcus is a winner if he stays CEO of an independent Time Warner Cable or an even bigger winner if his efforts to sell the company to Comcast are eventually successful with regulators.

Marcus will enjoy a Thanksgiving holiday with his money — including an extra $2,272,320 he just won from a sale of 16,000 awarded shares of Time Warner Cable stock, sold at an average price of $142.02 a share on the open market.

He still has plenty of Time Warner Cable stock left — 61,281 shares worth nearly $9 million. If Time Warner Cable is ultimately sold to Comcast as he hopes, Marcus will walk away from the company after less than one year as its CEO with a golden parachute package worth at least $80 million.