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FCC Orders Deregulated Rates for Ohio and Calif. Time Warner Cable Customers

timewarner twcThe Federal Communications Commission has opened the door for Time Warner Cable to raise basic cable rates in several parts of Ohio and California after ruling the company faces effective competition from Dish Networks and DirecTV.

Under FCC rules cable rates for the broadcast basic tier, which includes local television stations and a handful of basic cable networks, remain regulated by the government until a cable operator can prove at least 50 percent of their service area is covered by a competing provider and 15 percent of its would-be customers are signed up with a competitor.

Cable companies have requested rate deregulation in countless communities as satellite and television service from phone companies penetrates their markets. Once rates are deregulated, cable operators can raise them to whatever price they believe the marketplace will bear.

In several affected communities, Time Warner Cable’s service is so uncompelling, almost half of the households have signed up for satellite service instead.

The communities affected in Ohio:

  • City of Bellefontaine
  • Howard Township
  • Village of Huntsville
  • Village of Lakeview
  • McArthur Township
  • North Bloomfield Township
  • Village of Russells Point
  • Stokes Township
  • Washington Township
  • Village of Zanesville

In California:

  • Bradford

Hackers Interrupt Broadcasts with Emergency Alert System ‘Warnings’ About Zombie Attacks

Phillip Dampier February 14, 2013 Consumer News, Public Policy & Gov't, Video 1 Comment

zombiesA handful of broadcasters in California, Michigan, Montana and New Mexico interrupted their regularly scheduled programs earlier this week to warn audiences that zombie attacks were underway and residents should avoid the undead at all costs.

This ‘War of the Worlds‘ scenario did not frighten radio and television audiences, but caught stations off-guard, because the Emergency Alert System messages received over the Internet were programmed to broadcast live over the air with no intervention on the part of the living.

“Local authorities in your area have reported the bodies of the dead are rising from their graves and attacking the living,” said one message, which went out as both a scrolling text message and a voice alert. “Do not attempt to approach or apprehend these bodies as they are considered extremely dangerous.”

The Federal Communications Commission on Tuesday warned the nation’s broadcasters to lock down the equipment that monitors for EAS warnings and rebroadcasts them to the public.

The zombie reports managed to find their way to the airwaves in Los Angeles and Michigan Monday. On Tuesday, the messages were delivered across New Mexico on several of the state’s PBS stations.

How are the hackers getting in?

“Before a year or two ago, the EAS systems were hooked up through phone lines, now they’re hooked up to the Internet,” said Karole White, president-CEO of the Michigan Broadcaster’s Association. “We feel fortunate they were not able to get into the entire Emergency Alert System – that’s the good news. The bad news is they got in at all.”

An equipment vendor suspects affected stations never changed the default password supplied with the equipment that inserts warning messages into broadcasts. The FCC agreed, warning broadcasters:

EAS Participants must change all passwords on their CAP EAS equipment from default factory settings, including administrator and user accounts.
EAS Participants are also urged to ensure that their firewalls and other solutions are properly configured and up-to-date.

The hacker or hackers have not yet been found by federal authorities. If convicted, the person(s) responsible face hefty federal fines.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/KRQE Albuquerque Zombie attack announced on local TV 2-13-13.mp4[/flv]

KRQE in Albuquerque reports a hacker attack on the state’s largest public broadcaster delivered fake zombie warnings over the Emergency Alert System earlier this week. (3 minutes)

Time Warner Cable Hiking Rates: Basic Cable Up 8.2% – $72.50/Month in Southern California

Phillip Dampier January 29, 2013 Competition, Consumer News, Editorial & Site News 5 Comments

timewarner twcTime Warner Cable customers in southern California are bracing themselves for a rate increase that will raise prices by 8.2 percent — almost four times the rate of inflation.

The price for digital basic cable, the most popular cable television package, will rise from $67 to $72.50 per month. The price charged to record shows from that package is also going up. “DVR service,” which does not include the DVR equipment itself, is rising 18.6% — from $10.95 to $12.99 a month.

Stop the Cap! reader Steve in Carlsbad adds his rate increase notification also mentions price increases for bundled packages:

All Standard and Basic packages and bundles will increase by $5.00 and all digital video packages and bundles will increase by $3.00.

The rate increases are by no means over. As Time Warner mails its price change notifications for 2013 to customers, it also signed a 25-year deal with the Los Angeles Dodgers for yet another regional sports channel showcasing the baseball team. Industry insiders estimate the deal is worth between $7-8 billion and could eventually cost cable subscribers an additional $5 a month, whether they watch the channel or not.

Flag_of_California.svgIt is likely the latest rate increase does include the cost of the 2012 launch of Time Warner Cable SportsNet, which features the Los Angeles Lakers. Time Warner asks competing satellite and telephone company video services to pay between $4-5 a month to provide SportsNet to their customers.

The rate increases will not affect customers on retention or promotional packages until they expire. As usual, Time Warner blamed the rate hike on increasing programming costs, notably for sports and broadcast television stations.

Although many Californians have alternatives, ranging from AT&T U-verse to two satellite television providers, those companies are raising prices as well:

  • Comcast (San Francisco Bay area) rates went up 4.3% last year and will increase again this summer;
  • DirecTV rates will increase Feb. 7 by about 4.5 percent;
  • Dish Networks’ most popular packages rose $5 a month on Jan. 17;
  • AT&T U-verse will boost prices on components of its service by around $2 a month each on Jan. 27.

money savingCustomers facing price increases can use the rate increase notification as the trigger to threaten to cancel service to win a lower price with a customer retention offer. Stop the Cap! published a comprehensive guide on how to win a lower rate from Time Warner in 2012 and those tips are still working for our readers today.

If Time Warner seems unwilling to bargain, customers can also consider taking their business elsewhere by signing up for a promotional introductory offer with a competitor. When that offer expires, Time Warner will take you back with a new customer promotion as well.

In general, bundling all of your services with one provider will save the most money. Triple play packages consisting of television, broadband, and phone service are the most economical when considering the cost of each service. But it is also a good idea to consider whether you need all three services.

The weakest link of the triple play package is the landline. If you subscribe to broadband and cable service, consider switching to a broadband-based phone company like Ooma, which received a high rating from Consumer Reports. After an initial investment of around $150 for the equipment, the price of the phone service itself is next to nothing and includes nationwide unlimited calling. Ooma basic customers only pay for FCC-mandated fees and local taxes and surcharges. Combined these are usually well under $7 a month. Ooma Premier customers pay $119.99 a year and get a free number transfer, free calling to Canada, the choice of a Bluetooth Adapter, Wireless Adapter or Extended Warranty, a large list of calling features, a second line, voicemail, and free mobile calling minutes.

This cable box is free through 2015. A traditional set top box from Time Warner costs $8.49/mo.

This digital adapter cable box is free through 2015. A traditional set top box from Time Warner costs $8.49/mo.

Next consider your current cable television package. Scrutinize your bill for add-on fees, especially for digital/HD add-on packages for channels you may never watch. Do you still need to pay for HBO, Cinemax, Showtime, and Starz? Consider Netflix, Redbox, and Amazon video — among others — to satisfy your movie needs without paying more than $15 a month for HBO alone.

Equipment fees may also make up a substantial portion of your bill. If you pay separately for DVR equipment and service, you are probably paying Time Warner’s regular customer rates. Seize the opportunity to demand a better deal. Customers with multiple set top boxes may want to consider ditching them on secondary sets, especially if they don’t need an on-screen program guide or access to on-demand programming.

Time Warner is offering customers “digital transport adapters” (DTAs) at no cost through 2015. These boxes, a fraction of the size of a traditional set top box, will allow older sets to access most digital channels that are included in your cable television package. But a DTA won’t work with on-demand programming or premium channels, at least for now. The devices also do not support a handful of digital channels that Time Warner provides under a bandwidth-saving scheme that only delivers a network if a customer with a traditional set top box actually starts to watch. In western New York, we found about 10 unavailable channels, virtually all very minor networks that won’t prove much of an inconvenience. Using a DTA instead of a set top box can save up to $8.50 a month for each cable box it replaces.

If you subscribe to Time Warner Cable broadband and are paying the company’s $3.95 a month modem rental fee, you are throwing your money away. Invest in purchasing your own cable modem. They are simple to install and are reliable. You’ll earn back the purchase price in as little as a year. Now may also be a good time to review your speed needs. Time Warner recently boosted its standard broadband speed to 15/1Mbps. If you pay extra for Turbo, this might be a good time to consider dropping it if you don’t need the incrementally faster 20Mbps download speed Turbo offers.

AT&T’s Welcome for Freshman Calif. Lawmakers: Luxury Suite Time at Sacramento Sports Venue

Phillip Dampier November 27, 2012 AT&T, Editorial & Site News, Public Policy & Gov't Comments Off on AT&T’s Welcome for Freshman Calif. Lawmakers: Luxury Suite Time at Sacramento Sports Venue

Veteran Assembly Speaker John Pérez, the Grand Marshal of a parade of incoming lawmakers attending AT&T’s festivities.

The ballots counted and the winners declared, newly elected members of the California State Assembly could have paused a few days to pen thank you notes or call supporters. Despite an uncommonly grueling campaign, there was simply no time for that when some of America’s largest corporations come calling with trips and gifts worthy of the grand prize on a game show.

More than a few consoled themselves (for now) with something closer to home — wiling away several hours inside AT&T’s luxury suite watching a Kings game with a corporate lobbyist.

Welcome to the world of lobbying on the state level — where “oversight,” “accountability,” and “unseemly” are mere words in a dictionary.

After a historic independent, bipartisan panel redrew California’s electoral districts without the usual political gerrymandering, a number of new faces are headed to Sacramento to do the people’s business. That represents trouble for AT&T and other major corporate interests, who promptly flooded the freshman class with offers of free trips, luxury suites, golf outings, and other “educational opportunities.”

“‘Hey guys, line up and receive your gifts,'” Bob Stern, former chief counsel to the state Fair Political Practices Commission half-joked to a reporter for the Los Angeles Times.

California’s electoral reform was supposed to discourage state lawmakers from finding themselves representing the interests of major corporate benefactors above those of the voters that elected them, but loopholes are everywhere.

The state Democratic party provides cover for legislators with their hands in the goody bag. Veteran Assembly Speaker John Pérez (D-Los Angeles) led the unseemly parade of a dozen newly-elected lawmakers to AT&T’s informal shindig at the Sleep Train Arena, where their host — the chief lobbyist for AT&T in California — was standing at the door waiting to shake hands. Ethical violation? Not a chance.

The rule that lawmakers must not take more than $420 in gifts per year was easily sidestepped by redefining the gathering as a state Democratic Party event, not one sponsored by AT&T.

That allowed freshman Jim Frazier, representing Oakley, to confuse his time at AT&T’s Luxury Lounge with an open town hall. Frazier told the newspaper the time with AT&T corporate officials was “a great opportunity to start meeting the people who worked so hard to represent their districts.”

Jose Medina, the incoming assemblyman from Riverside readily agreed, noting that spending time with corporate lobbyists was “part of my job” and that it would have no impact on his decisionmaking, with the exception of pondering another plate of AT&T’s Clams Casino or holding out for the next round of Hot Cheese Puffs.

The face time is a golden opportunity for company lobbyists to “educate” freshman lawmakers about the issues, at least the way companies like AT&T see them.

If sports with AT&T isn’t exciting enough, lawmakers can select from a wide menu of vacationing alternatives, ranging from trips to Hawaii paid for by tobacco lobbyists and Big Pharma, or jet-setting to Brazil bankrolled in part by Chevron.

Philip Ung, an advocate with Common Cause, was unimpressed with the freshman defense for racking up corporate frequent flyer miles.

“They have obviously convinced themselves that the people’s business is best solved poolside with mai tais in hand,” he told the Times. “Congress [on the federal level] banned this type of travel years ago.”

Here Comes More Sports on Cable… and a Higher Bill to Pay Next Year

Despite perennial protests from pay television providers that programming costs are getting out of hand, this fall viewers will find an even greater number of costly sports channels that will fuel rate increases in 2013.

The biggest boost in sports programming comes from Time Warner Cable, which has finally signed a deal with the National Football League and will also launch a series of regional and sports specialty channels for subscribers already able to watch more than a dozen sports-related networks. When it comes to betting on televised sports, a site like 4D Result 8 can definitely be trusted. The deal also affects Bright House Networks subscribers. Time Warner Cable handles programming negotiations for Bright House.

This past weekend’s addition of the NFL Network to the company’s digital standard service lineup and the niche NFL RedZone channel, which is part of the company’s $5.95 Sports Pass specialty tier comes nine years after the NFL Network launched. Time Warner Cable was the last major holdout that refused to carry the network, which costs an estimated $0.95 per cable subscriber, per month. But as League officials began gradually increasing the number of season games on the network, enraged sports fans feeling left out increasingly pelted the cable operator with complaints.

The NFL has also consistently refused to allow its primary NFL Network to appear on a mini-pay tier, available only to those willing to pay extra, instead demanding it be a part of standard service.

Another holdout, Cablevision, relented and agreed to carry the two NFL networks in August, leading to speculation the cable operator will break its promise not to increase rates in 2012 and will raise prices while blaming the addition of the costly sports networks.

At nearly a dollar per month per customer, it is a virtual certainty much, if not all, of that cost will also be passed on to Time Warner Cable customers during the next round of rate increases.

But that is just the beginning, especially if you are a Time Warner Cable customer in southern California.

In mid-August, most Time Warner customers began receiving at least one Pac-12 network on the company’s Sports Pass tier. But in Los Angeles, customers are getting two channels, one devoted to the entire conference and an extra channel dedicated to USC and UCLA coverage that every local subscriber will receive.

Your cable bill is going up again.

Both channels do not come cheap. Sports Business Journal has reported that the Pac-12 is seeking more than 80 cents per subscriber to carry its channels, about the same price charged by the Disney Channel.

Cox, Comcast, and Bright House Networks subscribers don’t get a free pass either. They will also find Pac-12 Networks on their local lineups (and bills) soon enough.

Also for southern California, Time Warner Cable is creating two new sports channels, SportsNet and Deportes (Spanish), that will exclusively carry games featuring the Los Angeles Lakers, Galaxy, Sparks, and perhaps one day the Dodgers.

The networks’ broadcast territory includes all regions that previously broadcast Lakers, Galaxy and Sparks games. That area stretches from Fresno County to the north to San Diego and Imperial County to the south. It also includes Hawaii (Time Warner Cable Deportes not available in Hawaii) and Clark County, Nev. A full list of California counties that can receive the networks: Fresno, Imperial, Kern, Kings, Los Angeles, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, Tulare and Ventura.

The Lakers signed a $4 billion, 20-year deal with Time Warner Cable for broadcast rights, taking them away from KCAL-TV, a free over-the-air station. Time Warner will want their money back, so they will get it from you, the subscriber. Ironically, while Time Warner complains about other sports programmers insisting their networks be carried on the standard service tier, it has no problem wanting the same for its own sports channels. Subscribers throughout the region may end up covering the nearly $4 monthly cost per subscriber for the two regional sports channels, whether they want them or not.

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