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Chattanooga’s Can-Do Broadband: Faster Speeds, Lower Prices While Others Hike Rates

Phillip Dampier September 18, 2012 AT&T, Broadband Speed, Comcast/Xfinity, Competition, Consumer News, Editorial & Site News, EPB Fiber, Public Policy & Gov't Comments Off on Chattanooga’s Can-Do Broadband: Faster Speeds, Lower Prices While Others Hike Rates

While cable and phone companies make excuses justifying rate increases and usage caps, Chattanooga’s publicly-owned EPB Fiber network has been blowing the windows out with hurricane-fast gigabit broadband, and now they are cutting prices for some while boosting speeds for others.

At the recent Hackanooga event, EPB customers learned the fiber to the home provider was set to celebrate three years of service by delivering value for speed that Comcast and AT&T can’t touch:

  • 30/30Mbps customers will now receive 50/50Mbps service for $57.99 a month;
  • 50/50Mbps customers are now getting 100/100Mbps speeds for $69.99;
  • 100/100Mbps customers are now seeing 250/250Mbps service for $139.99;
  • 1000/1000Mbps service is getting a significant price cut: $299.99 a month, down $50.

In comparison, Comcast customers pay $115 a month for hardly-comparable 105/20Mbps service and they will nail you with a modem rental fee. Don’t call AT&T for 100Mbps speeds, they’ll call you. The U-verse platform can’t even achieve 30Mbps in its current configuration.

“This is the second time EPB has upgraded service to customers for free,” says Lisa Gonzalez from Community Broadband Networks. “In 2010, EPB upgraded 15Mbps service to 30Mbps.”

Gonzalez notes that if customers review their bills from Comcast, Time Warner Cable, AT&T, and others, they will find rate increases outnumber speed boosts. EPB Fiber has not increased broadband prices for three years.

Skeptics of community-owned broadband network might also take note: EPB Fiber CEO Harold DePriest reports the company has now passed 40,000 customers in the Chattanooga area and has made $4 million, despite original projections of a loss of $8 million in the third year of operation.

What makes the difference? Competitive broadband, phone, and television packages and customer support that easily surpasses what Comcast and AT&T offer in Tennessee. EPB is also Chattanooga’s municipal electric utility, so it understands the importance of keeping service up and running for customers. EPB is also heavily involved in the local community, and its revenue stays in southeastern Tennessee instead of being shipped back to Philadelphia (Comcast) or Dallas (AT&T). Comcast made it to #4 on the American Customer Satisfaction Index’s 15 most disliked companies roster. AT&T scored #3 on 24/7 Wall St.’s Most Hated Companies list.

Comcast Tinkers With New 600GB Cap for Super Premium Broadband Customers

Phillip Dampier September 18, 2012 Broadband Speed, Comcast/Xfinity, Data Caps Comments Off on Comcast Tinkers With New 600GB Cap for Super Premium Broadband Customers

Unfortunately, your usage allowance does not reach Xfinity.

Comcast has introduced more generous usage allowances for some of their premium broadband customers who pay for lightning fast speeds and do not appreciate a one-size-fits-all usage cap.

Broadband Reports has reliable information the rollout of more generous caps, starting in Tucson on Oct. 1, will eventually make their way to other Comcast cities. The newly available caps vary according to the broadband tier chosen by customers:

  • Economy: 300 GB
  • Economy Plus: 300 GB
  • Internet Essentials: 300 GB
  • Performance Starter: 300 GB
  • Performance: 300 GB
  • Blast: 350 GB
  • Extreme 50: 450 GB
  • Extreme 105: 600 GB

Well, that answers that.

Karl Bode says he is unsure what the cap will be (or if there is one) on Comcast’s newest 305Mbps speed tier, not yet available in Tucson. Comcast’s usage caps only apply to residential service. Customers who refuse to tolerate limits have often switched to one of Comcast’s business broadband tiers, which come uncapped.

Customers who exceed their allowance will pay a price AT&T seems to have successfully introduced as the de facto overlimit fee for American broadband consumers: $10 for each 50GB increment over the limit.

Customers will receive an in-browser notice when they reach their limit. Comcast has a ‘three strikes and you’re out $10‘-policy — giving customers three free “courtesy passes” if they happen to exceed their allowance and do not want to pay an overlimit fee. After that, the fee will be automatically billed.

While some Time Warner Cable customers are drooling at Comcast’s regularly increasing speeds (TWC’s top speed is currently 50/5Mbps), a significant number say not having a usage cap is worth the trade-off.

“Comcast can keep their higher speeds you can’t really use with their usage caps,” shares Stop the Cap! reader Will Pryzinski. “I’m more than happy with 50Mbps from Time Warner so long as the usage limit ripoff stays far away.”

Upside Down World: FCC Says CableCos Buying PhoneCos “Increases Competition”

Phillip Dampier September 17, 2012 Competition, Consumer News, Public Policy & Gov't 1 Comment

The Federal Communications Commission today approved a request from the National Cable and Telecommunications Association (NCTA), the chief cable industry lobbying group, that will allow cable operators to acquire competing phone companies under certain circumstances, which the Commission says will increase competition.

“Acquisitions of competitive [phone companies] by cable operators often will strengthen facilities-based competition for telecommunications services, which will in turn provide customers with better service and functionality and lower prices,” the Commission ruled.

The FCC theorizes that when a community is served by two (or more) telephone companies, there will be no degradation in competition if the local cable operator acquires one of them. The Commission suspects most cable operators seek out competing phone companies that target business customers for commercial telephone service. The FCC believes that such acquisitions will enhance the cable company’s competing phone service. That, in turn, will theoretically force the dominant phone company to lower its prices to compete with a strengthened cable competitor.

But officials from Montgomery County, Maryland thought some of the FCC’s logic was short-sighted, noting cable companies have been substantially boosting investments in commercial services on their own, without buying the competition. Montgomery County officials worry the unintended consequence of fewer players in the market could be higher prices for residential customers:

“With this level of growth in commercial services revenues by cable companies, any new cable-[telco] merger might reduce competition by merging two competitors rather than “injecting” competition in a local marketplace as the [NCTA] claims,” the county’s legal team wrote. “And the impact on the local residential marketplace of any cable-[telco] merger can only serve to lessen competition for residential customers as the cable companies already are dominant wireline providers in their local residential markets. Thus, a declaratory order will not necessarily promote competitive market conditions at all, and could in fact facilitate a substantial decrease in competition.”

 

Competition Works: Cox Business Unveils 80-100Mbps Broadband to Compete with LUS in Louisiana

Cox Communications has launched two new broadband tiers for business customers in the Acadiana region around Lafayette, La., offering speeds of  80 and 100Mbps.

With LUS Fiber providing community-owned fiber to the premises symmetrical broadband in the area, Cox Cable has been at a speed disadvantage, but hopes it is now better positioned to attract and keep commercial customers in southern Louisiana. LUS Fiber offers business customers speeds of 10/10, 50/50, or 100/100Mbps.

Cox’s new speeds, made possible with DOCSIS 3.0, are part of a $12 million upgrade the cable operator has underway in the state. Acadiana is the first Cox market in the country to get the new speeds. Other Cox markets will see upgraded speeds later this year or in early 2013.

Supreme Court Indirectly Torpedoes Settlement Between Comcast & Philadelphia Customers

Phillip Dampier September 5, 2012 Comcast/Xfinity, Competition, Consumer News, Editorial & Site News, Public Policy & Gov't, RCN Comments Off on Supreme Court Indirectly Torpedoes Settlement Between Comcast & Philadelphia Customers

A surprise announcement from the U.S. Supreme Court that it will hear an appeal brought by Comcast Corporation in a class action lawsuit brought on behalf of Philadelphia consumers, despite a pending settlement, may mean the Supreme Court is on the verge of issuing another business-friendly ruling that will make class action cases more difficult to file.

Comcast had reached a tentative settlement in June with lawyers who brought a $875 million class-action lawsuit on behalf of Philadelphia area cable subscribers. The antitrust case, originally filed in 2003, accused Comcast of strategically swapping or acquiring cable systems owned by Marcus Cable, Greater Philadelphia Cablevision, Inc., Lenfest Communications, Inc., AT&T, Adelphia Communications Corp., Time Warner, and Patriot Media in and around Philadelphia for the purpose of creating a super-sized Comcast cable system that could deter competitors from entering the market and allow Comcast to charge higher prices for service.

RCN Telecom Services originally intended to compete for cable customers in the Philadelphia region, but found it could not break into the market because Comcast allegedly hired as many available technicians it could find and tied them down with exclusive contracts. RCN also claimed Comcast targeted potential customers with special, allegedly below-cost deals to retain their business. RCN later filed for bankruptcy.

“Stated bluntly, Comcast and other large cable operators have demonstrated both the inclination and the wherewithal to use their market power to crush broadband competition in their local markets whenever it has the audacity to appear,” RCN alleged.

In 2002, RCN went public with a series of allegations:

Comcast intimidates independent construction and installation contractors. Comcast prevented or tried to prevent about 15 Philadelphia-area contractors from doing business with RCN through “non-compete” clauses, RCN alleged. The company provided specific names of contractors and Comcast personnel in sealed documents.

Those practices dated at least to the late 1990s, when Comcast acquired Suburban Cable, RCN said. Both Suburban and Comcast went “to extraordinary lengths to document ‘violations’ and intimidate contractors who were thought to be in contact with, or working for, RCN,” RCN said.

RCN cited instances of Suburban Cable employees, many of whom later worked for Comcast, allegedly following contractors in their trucks and taking photographs to document contractors seen at an RCN office or work site. These photographs then became “evidence,” RCN said, to support contractors’ termination.

As for predatory pricing, RCN claimed that before its entry into Folcroft in 2000, Comcast allegedly established a sales “swat team” instructed to sign up customers for 18-month contracts in exchange for cheaper cable services.

The plaintiffs’ attorneys want subscribers to receive refunds representing the savings they would have enjoyed had a competitor successfully forced prices down.

Comcast and the plaintiffs’ counsel reached a tentative settlement in June after both sides learned the lawsuit would proceed to trial this September. But in a surprise announcement, the U.S. Supreme Court suddenly decided to step in and hear an appeal filed by Comcast. Comcast immediately declared the settlement incomplete and has now declined to proceed with it, believing it has a more favorable outcome waiting at the Supreme Court.

Kenneth A. Jacobson, a professor at Temple University’s law school, told the Philadelphia Inquirer the Supreme Court does not typically decide to hear a case “during the settlement negotiation and approval process.”

Other Supreme Court watchers suspect the Court’s sudden involvement in the case means it is likely to issue a precedent-setting decision, more likely than not in Comcast’s favor, that will be talked about in law journals for the next decade.

Comcast Center in downtown Philadelphia

The specific point of Comcast’s appeal that interests the Supreme Court has to do with how a class action case certifies damages to the court hearing the case. The Supreme Court agreed to hear the case based on, “whether a district court may certify a class action without resolving whether the plaintiff class has introduced admissible evidence, including expert testimony, to show that the case is susceptible to awarding damages on a class-wide basis.

Currently, courts insist that the burden of proof for damages lies with the plaintiff, but they are not necessarily required to demonstrate the actual individual damages suffered by each member of a proposed class action. Many judges accept the concept of fixed group damages based on a composite of an average proposed class member. That amount gets multiplied by the number of members in the certified class action to arrive at the total requested damages. Typically, both sides negotiate a final settlement, deduct attorney fees and costs, and then class members typically get a change in a company’s policies, coupons good for a future purchase or an actual refund in the mail.

The Supreme Court may find that concept inadequate, and insist on a detailed analysis of actual harm done to each proposed class member — a high and potentially expensive hurdle to cross for many class action cases. Legal analysts suggest the intended effect of such a decision would be to further deter class action lawsuits against companies, because the costs and complexities involved would increasingly not be justified.

In the Comcast case, the cable company wanted the court to dismiss the case, and for some very novel reasons:

  1. Since Comcast effectively kept competing “overbuilding” cable systems out of Philadelphia, there is no evidence of any theoretical competition benefits such as reduced prices;
  2. Since no competitor actually got their service up and running in Philadelphia, Comcast argues there was no competition to eliminate;
  3. RCN, in Comcast’s view, was never actually going to start service in Philadelphia because of their own financial woes;
  4. Without actual competition in Philadelphia, there is no basis for any expert witness hired by the plaintiff to credibly estimate damages;
  5. Even if Comcast was engaged in anti-competitive behavior in Delaware County, that cannot be used by plaintiffs to serve as evidence of class-wide impact for the entire multi-county Philadelphia Comcast cluster.

Over the past few years, the Court has ruled in favor of corporations trying to compel less-costly legal avenues — like mandatory arbitration — for consumers who feel harmed by a company’s actions.

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