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Cable Consolidation: Shaw Buys B.C.-Based Sun Country Cablevision, Armstrong Cablecom and Enderby Cablecom

Phillip Dampier July 5, 2011 Canada, Shaw 1 Comment

Canada’s cable consolidation march continued Monday with Calgary-based Shaw Communication’s announcement it was acquiring several small British Columbia cable systems for an undisclosed amount.

Sun Country Cablevision of Salmon Arm, its 21 employees, and two smaller affiliated cable companies — Armstrong Cablecom and Enderby Cablecom, will become part of the Shaw Cable family within months.

“Sun Country has built an excellent system which represents a terrific addition to our existing cable properties and we are excited to expand our presence in the interior of British Columbia” said Shaw president Peter Bissonnette.Virtually all of Canada is now served by just four large cable providers: Cogeco Cable, Shaw Communications, Quebecor Media/Videotron, and Rogers Communications.

Bipolar Cable Industry Loves<->Hates Netflix; Britt Says It’s About Giving Customers What They Want

Phillip Dampier June 23, 2011 Competition, Consumer News, Data Caps, Editorial & Site News, Online Video, Video Comments Off on Bipolar Cable Industry Loves<->Hates Netflix; Britt Says It’s About Giving Customers What They Want

[flv width=”512″ height=”298″]http://www.phillipdampier.com/video/WSJ Studios disarming cable in battle with Netflix Media Report 6-20-11.flv[/flv]

Wall Street Journal: Top execs of some media behemoths are shifting their public stances toward Netflix Inc. of late. They’re now trying to persuade investors that the video streaming service will expand their business rather than destroy it. (4 minutes)

You are forgiven if you are confused about the love-hate relationship the cable industry has with online video streamers like Netflix — one that the Wall Street Journal likens to manic bipolar episodes.  Weeks after blaming Netflix for getting video programming too cheaply and threatening cable subscriptions, cable industry executives were hugs and kisses about online video at the recent Cable Show in Chicago.

“The reason why there’s interest in these Internet video providers that is that they’re deploying technology that’s making the experience better for consumers,” Time Warner Cable CEO Glenn Britt said in an interview with MarketWatch during the National Cable & Telecommunications Association’s annual Cable Show last week.

“There’s nothing about [cable companies] that stops us from doing that. So I would say … we as an industry just need to pay attention and give consumers what they want. Then there’s no room for these other guys. I don’t mean to say that in a negative way, but it’s true.”

Britt

Of course, this is the same man that has earplugs firmly implanted to help resist another rejection of his Internet pricing schemes that Time Warner Cable customers loathed in 2009.  Britt’s desire to give “consumers what they want” just doesn’t play in this part of town while the cable company is installing software to measure and potentially meter broadband usage.

What is different in the online video spectrum is consumers have choices.  They can adopt Time Warner Cable’s glacially-slow rollout of its TV Everywhere concept, watch Hulu, use Netflix, or simply steal content providers don’t want them to watch.  For customers of Time Warner Cable facing competition from AT&T, there is potentially nowhere to run to avoid an Internet Overcharging scheme which could bring the online viewing party to a rapid conclusion when your viewing allowance is used up.

Britt says he is struggling with rights holders to provide more accessibility to online video streaming of popular shows.  He’s also thinking about how many restrictions to slap on subscribers.

MarketWatch talked with Britt and found him dealing with nagging questions about how many devices each user account should be authorized to use for viewing. “Should it be three, should it be 10? If I make [that number] too small, you’re not going to be happy as a customer,” Britt philosophized. “If I make it too big, you’re going to give the password to all of your friends, and they won’t have to buy a subscription to begin with.”

Canada’s Deregulation Dog & Pony Show: Super-Sized Companies Demand to Get Bigger

Phillip Dampier June 21, 2011 Bell (Canada), Canada, Competition, Data Caps, Editorial & Site News, Online Video, Public Policy & Gov't, Rogers, Shaw, Vidéotron Comments Off on Canada’s Deregulation Dog & Pony Show: Super-Sized Companies Demand to Get Bigger

Unless Canada deregulates the media industry further, a “technological storm” by “audiovisual Wal-Marts” will harm or destroy Canada’s media companies.  No doubt looking directly at Netflix, those were the views of Quebecor CEO Pierre Karl Peladeau at the outset of hearings held this week by the Canadian Radio-television and Telecommunications Commission on media ownership and vertical integration issues.

Canada’s media landscape is rapidly consolidating at a rate that will allow even ordinary Canadians with a passing interest in the issue to recognize the handful of remaining media moguls and identify them by name.  Phone companies that own major Canadian television networks, cable operators that own cell phone companies, and mergers among the dwindling pack have left consumers soaking in Shaw, Rogers, Bell, and Quebecor — whether they flip on their televisions, make a cell phone call, read a newspaper, or download something from the Internet.  Talk about vertical integration!  Now the supersized are back for more deregulation so they can trade programming rights between themselves, fend off the devil — Netflix, and of course continue to buy each other out.

There is one exception, of course.  Allowing party crashers.  While all of the incumbent players want the rules loosened up on their respective media and telecommunications operations, they are hellbent on keeping foreign competition out of Canada — the only real deep pockets sufficient to break up a convenient cartel of phone and cable companies.  Rogers and Shaw stay on their respective sides of a line dividing eastern Canada’s turf for Rogers and western Canada’s territory for Shaw.  Bell and Telus do much the same.  Quebecor provides cable for Quebec, and a handful of much smaller players fight for any remaining crumbs.

For Americans, it would be the equivalent of turning over your telephone, broadband, cable, television, newspapers, magazines, and radio stations to Rupert Murdoch or ex-media baron Ted Turner.

For Canadians, these hearings come just a tad too late.  Shaw Communications is absorbing their latest buyout — Canwest Media’s TV assets, which are hardly meager.  Shaw will run more than two dozen local broadcast TV outlets, 30 cable and satellite networks, and Global — a major broadcast network.  Bell is still popping Rolaids over its digestion of the enormous CTV and smaller upstart A-Channel network.  When it’s finished, “A” will become “CTV Two.”

The Globe and Mail notes between them, Bell, Shaw, Rogers and Quebecor control:

  • 86 per cent of cable and satellite distribution;
  • 70 per cent of wireless revenues;
  • 63 per cent of the wired telephone market;
  • 49 per cent of Internet Service Provider revenues;
  • 42 per cent of radio;
  • 40 per cent of the television universe;
  • 19 per cent of the newspaper and magazine markets;
  • 60 per cent of total revenues from all of the above media sectors combined.

As far as growth goes, as Alan Keyes used to proclaim, “that’s geometric!”

But it’s still not enough now that Netflix has arrived in Canada.  Despite the fact the operation has been challenged by punitive usage caps restricting viewing (or lowering its video quality), Netflix and new technology companies like it are the 21st century boogeymen for these multi-billion dollar media corporations.  The only way to defend against it?  Deregulate to allow them to trade viewing rights, grow larger, and charge whatever they like.  Somehow that seems to miss the point: Netflix is popular because it costs less, allows people to stream the shows they actually want to watch at a time of their choosing, and let’s families drop some overpriced premium channels and video rental fees along the way.

Bell’s dollar-a-holler researcher expanded on why large media conglomerates miss the point, even if he did so unintentionally.

According to University of Alberta economics professor, Jeffrey Church, “vertical integration is beneficial for consumers.” Sit down as you read why:

  • it reflects efficiencies, spurs competitive innovation and is a global trend;
  • telecom, media and Internet markets in Canada are “highly competitive;”
  • our ‘small media economy’ needs a few deep-pocketed national champions to compete globally and invest heavily in innovation at home;
  • instances of harm are mostly imaginary and few and far between;
  • it helps keep “consumers . . . within the regulated system” (Shaw’s submission, p. 4).

Like cattle.

Subscription Internet Television: Represents the Majority of Viewing by 2015

Phillip Dampier June 6, 2011 Competition, Online Video, Video 2 Comments

[flv width=”360″ height=”290″]http://www.phillipdampier.com/video/Bloomberg Swinburne Sees Most TV Revenue from Subs by 2015 6-2-11.mp4[/flv]

With the advent of high speed broadband and streamed online video, an analyst at Morgan Stanley is predicting that by 2015, more than half of all television revenue will come from subscription fees charged to access it.  Ben Swinburne says the entire television model is being turned on its head by broadband video, with cable, phone and satellite companies scrambling to protect the average $85 Americans spend every month for broadband Internet and television service.

Among Swinburne’s predictions:

  • Cable and telephone broadband will increasingly be the delivery platform for television programming with at least 50% of all televisions connected directly to the Internet by 2015;
  • Advertising revenue will continue to lose prominence, with networks and programmers seeking direct payments from consumers in the form of monthly subscriptions or pay-per-view to access even traditional over-the-air programming;
  • Satellite television is at a distinct disadvantage not offering broadband Internet access, something satellite companies are trying to change;
  • Cable companies will face the potential of “online cable” competitors delivering multichannel video packages over broadband connections;
  • Content producers, networks, and the cable industry will continue to maintain a united front against a-la-carte television, which could dramatically reduce the revenue the entertainment industry earns from selling multi-hundred channel cable and satellite video packages.

Swinburne speaks with Carol Massar and Matt Miller on Bloomberg Television’s “Street Smart.”  (4 minutes)

Paying to Pay: Phone, Cable Cos. Introducing Fees to Pay Bills Online/Over the Phone

Phillip Dampier May 31, 2011 Consumer News, Editorial & Site News, Video 3 Comments

[flv width=”360″ height=”290″]http://www.phillipdampier.com/video/WOAI San Antonio Getting Charged to Pay Bills 5-30-11.mp4[/flv]

Warning: Loud Volume Alert!  Adjust your volume controls before playing.

An increasing number of phone and cable companies are introducing new “convenience fees” for customers making payments by phone or using the company’s online website.  That is the finding of a new report from WOAI-TV in San Antonio.  While few companies currently charge for payments scheduled well in advance, an increasing number are asking for fees ranging from $1.99 to $25 for using online bill payment systems or making last minute payments over the phone.

If your provider charges a fee, be sure to ask for it to be waived, especially if you have a good payment history.  If you are charged the fee anyway, file a complaint with the Better Business Bureau, which should get the attention of the executive customer service team empowered to refund it back to your account.

Paying to pay is just another way for providers to reap more revenue from customers, even when they are trying to make payments on time.  (3 minutes)

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