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Comcast Launches Prepaid Internet Service: $15/7 Days or $45/30 Days for 3Mbps Service

Phillip Dampier February 19, 2013 Broadband Speed, Comcast/Xfinity, Competition, Consumer News 3 Comments

XfinityprepaidIn an effort to tap into the credit-challenged market, Comcast has unveiled a prepaid Internet service in Philadelphia that requires no credit check or ongoing service contract.

Similar to prepaid cellphone service, would-be customers can buy a “starter kit” that includes a DOCSIS 3 cable modem and a unique sign-up PIN code for a suggested retail price of $70.

The offer is most likely to appear in wireless retail outlets that specialize in prepaid service, but will also be sold online. At present, the service is available in parts of Philadephia, Delaware, and New Jersey.

Light Reading notes there are some important restrictions on the offer:

  1. You must live in an area where Comcast provides service;
  2. The address where you hook up the modem must not currently receive Comcast broadband service;
  3. You must use the cable modem in the startup kit;
  4. The maximum available speed is 3Mbps down, 768kbps up;
  5. The price is just a few dollars less than faster connections available from the cable operator.

Comcast-LogoThe service is presently undergoing a trial in Philadelphia and it is unknown if or when the prepaid offer will expand to other cities.

Comcast is targeting low-income customers and those without bank accounts or a healthy credit profile. The prepaid offer requires a customer to pay in advance for service, and refill PIN cards will be available from retailers, or the customer can renew with a debit or credit card.

Comcast has little to fear from its prepaid service cannibalizing its traditional broadband offers. Comcast’s 6Mbps Performance Starter service runs $49.95 per month, just four dollars more than 30 days of prepaid 3Mbps service.

There is no mention of any usage caps with the prepaid service.

The Money Party is Over: CenturyLink’s Coveted Dividend Gets Slashed, Stock Plummets

Phillip Dampier February 19, 2013 CenturyLink, Consumer News Comments Off on The Money Party is Over: CenturyLink’s Coveted Dividend Gets Slashed, Stock Plummets

centurylink messCenturyLink investors got the shock of their investment lives last week after company executives announced the phone company was slashing its dividend by 26 percent from 72.5 cents to 54 cents per share. The stock immediately tanked, tumbling the most in more than three decades, according to Bloomberg News.

The stock price crash wiped out about $6 billion in market value after the dividend cut was announced and stock analysts lambasted executives for the decision.

But CenturyLink’s move to stop paying out large sums to investors does not mean the company is going to spend the money on network and service upgrades. Instead, CenturyLink executives plan to spend $2 billion in stock purchase buybacks over the next two years.

“This is one of the most unusual capital allocation decisions I have ever seen,”  Todd Rethemeier, an analyst with Hudson Square Research in New York told Bloomberg.

CenturyLink, like Frontier Communications and Windstream, have all been popular “investment-grade” stocks for investors that rely on dividend payouts. Many investors explore various platforms for trading these stocks, often seeking resources that provide in-depth analyses, such as a Kraken review, to make informed decisions. All three phone companies have paid extremely high dividends to attract shareholder investment, but the ongoing decline in revenue from landline customers disconnecting service has made high dividend payouts financially untenable. CenturyLink has lost six percent of its landline customers in the 12 months ending last September, a decline of 857,000 lines. In the last two years, the dividend payout has cost CenturyLink 50-55 percent of its free cash flow. That is unsustainable at a time the company is losing upwards of $25 million in operating revenue every quarter.

From: Seeking Alpha

From: Seeking Alpha

CenturyLink executives told shareholders in the company’s latest quarterly conference call that much of CenturyLink’s investment will continue to build fiber links to serve highly profitable cell towers. The company also plans to further expand its fiber-to-the-neighborhood service Prism, which works similarly to AT&T’s U-verse. Phoenix, Arizona is the company’s next major target for rollout, with the service already soft-launched in certain neighborhoods. But do not expect CenturyLink to begin a spending spree to expand Prism rapidly into other communities, even if it means losing more landline customers.

The Minneapolis Star-Tribune reports CenturyLink, the city’s primary phone company, is now in a race against time in a country where more than a third of Americans rely on cellphones — a service CenturyLink does not provide. In response, CenturyLink has relied on its multi-platform Prism service, which can provide phone, broadband, and cable-TV in its bid to stay relevant and help improve earnings growth. The company also sees corporate customers as a major income source, and has expanded into the business of cloud computing with its acquisition of Savvis.

But the company has a more immediate potential challenge. The Communications Workers of America (CWA), the union representing as many as 13,000 CenturyLink employees, has authorized its executive board to set a strike date. The company’s labor contract expired in October and bargaining has yet to achieve a renewal. Workers are complaining about significant benefits cuts, especially to health care plans.

Former Bresnan Execs Conspire With Private Equity Firm to Abandon Broadband in Rural Kansas

Phillip Dampier February 19, 2013 BCI Broadband, Bresnan, Consumer News, NewWave Communications, Public Policy & Gov't, Rural Broadband, Video Comments Off on Former Bresnan Execs Conspire With Private Equity Firm to Abandon Broadband in Rural Kansas

allegianceMore than 20 cable systems across Kansas will be terminating television and broadband service after a private equity firm, working with former Bresnan Cable executives, deemed them unprofitable and not worth upgrading.

Residents of Conway Springs (pop. 1,250), Chetopa (1,125), Sharon (158), and Harper (1,473) are among those who will find their cable and broadband service discontinued in the coming weeks. Abandoned cable subscribers are being told to buy satellite dishes to continue watching television. No immediate broadband solution was available.

Allegiance Communications, which provides cable TV, broadband Internet, and VOIP telephony services to rural and mid-size markets in Arkansas, Kansas, Missouri, Oklahoma, and Texas was acquired last month by former executives at Bresnan Communications, itself bought out by Cablevision Industries. The deal was largely financed by BBH Capital Partners, a New York City-based private equity firm.

The purchase by BCI Broadband orphaned nearly two dozen cable systems that Allegiance owned and operated, but were excluded from the sale. Subscribers are being notified they are about to be switched off permanently in letters signed by Allegiance executives.

Several Bresnan former executives are behind BCI Broadband.

Several former Bresnan Cable executives are behind BCI Broadband.

The service will leave rural Kansans without broadband service, cable television, or an alternative to AT&T and other independent phone companies operating in the state.

“This was not an easy decision for us, nor is it one that we came to hastily. The costs of doing business in Conway Springs can no longer be profitable,” Allegiance wrote in its letter, according to KSNW-TV.

Local officials in affected communities are rushing to find an alternative, appealing to providers like Southern Kansas Telephone to see if they can pick up where Allegiance left off, but the phone company has yet to respond.

Allegiance claims the outdated cable systems served few subscribers and the new owners were not interested in investing funds to upgrade them.

BCI Broadband is a new company run by former executives forced out of Bresnan Communications when the company was sold to Cablevision. BCI Broadband claims it wants to invest in system upgrades to improve service to remaining subscribers.

“Historically when we have purchased cable systems and invested in upgrading to the latest technology in markets like Shawnee, that has inevitably led to more customers and the need for more staff,” said Shawn Beqaj, vice president of public and government affairs for BCI Broadband. Beqaj was the former vice president of public affairs at Bresnan.

There has been an accelerating trend of industry consolidation among rural cable operators, particularly by private equity firms that are interested in the stable earnings cable operators usually generate.

GTCR, through its portfolio company Rural Broadband Investments LLC , separately announced its plans to acquire NewWave Communications Co., in what it hopes is just the first of a series of acquisitions. NewWave’s purchase was financed by debt capital from SunTrust Robinson Humphrey, Inc., and Goldman Sachs Bank USA.

[flv width=”480″ height=”290″]http://www.phillipdampier.com/video/KSNW Wichita Small towns losing cable service 2-7-13.mp4[/flv]

KSNW-TV reports more than 20 Kansas communities will lose television and broadband service when Allegiance Communications switches off the cable systems. (2 minutes)

Customers Abandoning Verizon’s Dead NYC Landlines, Internet 4 Months After Sandy

Phillip Dampier February 14, 2013 Audio, Competition, Consumer News, Public Policy & Gov't, Verizon, Video Comments Off on Customers Abandoning Verizon’s Dead NYC Landlines, Internet 4 Months After Sandy

sandyNearly four months after Hurricane Sandy struck Manhattan, many customers are still waiting to get their phone and Internet service restored.

Verizon’s black hole extends across parts of Lower Manhattan, such as along Avenue C, roughly from Third Street to Tenth Street. There, business transactions are often “cash-only,” because stores and bars have no ability to process credit card transactions. But getting cash can also be difficult as ATMs, which also rely on Verizon’s network, display the same “Offline” message they have shown for more than three months.

Some of Verizon’s customers are fed up, especially after the company started asking customers to pay for phone and broadband service they don’t have. Several customers report the company expects its monthly bills to be paid, with complicated service credits forthcoming after payments are applied. Customers who don’t pay have been assessed late fees or face collection activity for service that has not worked since Halloween.

WNYC Radio reports it has been nearly four months since Hurricane Sandy hit the northeastern U.S. and large sections of Lower Manhattan still don’t have phone or broadband service from Verizon. (February 13, 2012) (4 minutes)
You must remain on this page to hear the clip, or you can download the clip and listen later.

Verizon does not seem to be in much of a hurry, a point of contention with the New York State Public Service Commission, which may be preparing to fine Verizon yet again for failing to meet service standards. The company has been on probation with the PSC for some time. Last summer, the regulator fined Verizon $100,000 for missing required service standards during the month of July, 2012. More than 1,100 of 5,400 reported outages were not repaired within the required 24 hours.

Verizon-logoThat was an improvement over how the company performed in October and December, 2011, where prolonged service outages provoked the PSC to eventually fine Verizon $400,000.

This time Verizon wants a free pass from more fines, claiming enormous restoration efforts necessitated by Sandy are responsible for any delayed response.

Assistant Attorney General Keith Gordon is not buying it. He called Verizon’s reports on outages “disingenuous at best,” and accused Verizon of manipulating data and delivering incomplete outage statistics.

Nobody outside of Verizon knows how many New Yorkers still lack phone or Internet service — the PSC is obligated to keep specific numbers private at the behest of the telecommunications companies themselves.

“Given the fact that the telecommunication industry is highly competitive, such information is considered confidential,” James Denn, a PSC spokesperson told WNYC Radio.

[flv width=”534″ height=”320″]http://www.phillipdampier.com/video/NY1 Lower Manhattan Resident Has Lost Phone Service For Months Following Sandy 1-15-13.mp4[/flv]

NY1 reports on Greenwich Village residents who are still without Verizon service months after Sandy. They claim Verizon broke multiple promises to get service restored.  (1 minute)

out of serviceThe Bloomberg Administration strongly disagrees with the PSC’s handling of outage information.

“This information should also be made publicly available to consumers so they may track the status repairs, obtain reasonable estimates as to when service might be restored, and compare performance across competing carriers,” said Rahul Merchant, chief information and innovation officer for New York City.

For customers who can’t manage their businesses without phone or Internet service, relief is coming from an increasingly aggressive Time Warner Cable.

Verizon’s largest rival has dispatched armies of salespeople onto the streets in Verizon-deprived areas. The cable company has begun to steal away a number of out-of-service Verizon customers.

That occasionally comes as a surprise to Verizon workers that show up to make repairs, only to be told “I quit you two weeks ago,” by annoyed business owners.

Verizon never got the message.

[flv width=”624″ height=”372″]http://www.phillipdampier.com/video/WNBC New York Sandy-Damaged High School Still Without Phone Service 3 Months After Storm 2-6-13.flv[/flv]

WNBC reports this New York City high school has been left without Verizon service for three months, forcing teachers and staff to use cell phones to communicate.  (2 minutes)

Comcast Preparing to Boost Broadband Speeds Nationwide; PowerBoost Slowly Decommissioned

Phillip Dampier February 14, 2013 Broadband Speed, Comcast/Xfinity, Consumer News Comments Off on Comcast Preparing to Boost Broadband Speeds Nationwide; PowerBoost Slowly Decommissioned
Won't take no for an answer.

Doubling speeds of many broadband tiers.

Broadband Reports has a reliable source inside Comcast that says faster speeds are on the way for customers across the country, beginning in March.

Last summer, an anonymous tipster shared a preview of Comcast’s “All New Xfinity” broadband offerings. BR is reporting the speeds seem to be mostly spot-on, but will come at a price of around $2 higher than shown in the graphic.

  • Comcast’s Blast tier is increasing from 25/4Mbps to 50/10Mbps starting in March;
  • Extreme will be going from 50/10Mbps to 105/20Mbps starting in March;
  • Performance will essentially double in speed from 12/2Mbps to 25/4Mbps beginning in May.
(Image courtesy: Broadband Reports)

(Image courtesy: Broadband Reports)

Comcast is likely to gradually roll out speed increases across its service area, but some older systems serving smaller communities may have to wait longer.

BR also notes Comcast seems to be gradually decommissioning its PowerBoost feature, which delivered a temporary speed increase at the start of file downloads and streaming video. When the new, faster speeds arrived in the northeast, PowerBoost was discontinued.

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