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Comcast’s Usage Meter Rolled Out to Most Customers Nationwide

Phillip Dampier April 1, 2010 Comcast/Xfinity, Data Caps 4 Comments

Comcast's usage meter is now available in 25 states

Comcast customers in at least 25 states have been notified that Comcast’s new usage measurement meter is now up and running.  Comcast introduced a 250 GB monthly usage limit in August 2008 after the Federal Communications Commission stopped the company from throttling usage-intensive file-trading applications.  Comcast has enforced the cap among those customers who regularly exceed it by wide margins, usually warning customers by phone or mail that they must reduce usage or face account suspension.  The usage meter application allows the company to direct customers to the self-measurement tool the company hopes will reduce the need for warnings.

Customers in Alabama, Arkansas, Connecticut, Colorado, Delaware, Florida, Georgia, Kansas, Maine, Maryland, Minnesota, Missouri, Nevada, New Hampshire, New York, Oregon, Pennsylvania, South Carolina, Tennessee, Utah, Vermont, Virginia, Washington, Washington, D.C., West Virginia, and Wisconsin should have already or will receive e-mail from the company officially notifying them about the launch of the usage meter.

Since the meter was introduced, broadband usage and pricing has increased for many customers, but the usage cap has not.  While generous by current standards, an inflexible usage limit will increasingly trap customers who use Comcast broadband service for high quality video streaming, file backups, or file trading activities which can consume considerable bandwidth.

Informally, Comcast has allowed some residential customers to purchase second accounts if they intend to blow past their usage allowance, because the company currently offers no official provisions for those who exceed the limit.

Missouri Governor Supports Proposal to Bring 95 Percent of State Residents High Speed Access

Phillip Dampier March 31, 2010 Broadband Speed, Community Networks, Public Policy & Gov't, Rural Broadband, Video Comments Off on Missouri Governor Supports Proposal to Bring 95 Percent of State Residents High Speed Access

Governor Jay Nixon has announced support for 12 different proposals from across Missouri that would expand broadband Internet access in rural and underserved parts of the state for health care, business, education and consumers.

As part of the MoBroadbandNow initiative, Missouri is coordinating efforts among private companies, local governments and rural electric cooperatives to extend broadband access to 95 percent of Missouri residents over the next five years.  Much of the funding to support rural broadband expansion would come through federal stimulus money from the Recovery Act, and those backing the Missouri effort hope a coordinated approach improves the state’s chances to secure funding.

“These proposals were closely reviewed, and we identified the ones we believe are most likely to receive federal funding and most closely aligned with the vision of MoBroadbandNow,” said Governor Nixon.

Five of the applications supported by the State of Missouri are for developing middle-mile infrastructure for broadband, which would help extend existing broadband service to additional homes previously deemed too rural; six are for developing last-mile projects which directly reach customers; and one is for developing public computing centers, which will provide broadband access in public locations, often targeting a specific vulnerable population such as low-income, minority, disabled or unemployed Missourians.

Gov. Nixon

The middle-mile proposals that received letters of support from the Governor included:

  • BlueBird Media, of Columbia, which plans to build a middle-mile network in northern Missouri;
  • Boycom Cablevision, of Poplar Bluff, which plans to build a middle-mile network along the U.S. Highway 60 corridor in southern Missouri and into the Bootheel;
  • Sho-Me Technologies, of Marshfield, which plans to build a middle-mile network in central and south central Missouri;
  • SpringNet, a division of City Utilities of Springfield, which would provide broadband to customers in the metropolitan Springfield area; and
  • American Fiber Systems, of Rochester, N.Y., which plans to provide connections to several Metropolitan Community College facilities in Jackson County.

The last-mile proposals that received letters of support from the Governor included:

  • Big River Telephone Company, of Cape Girardeau, which would provide broadband to households and businesses in southeast Missouri;
  • Cass County, which would provide broadband to households and businesses in western Missouri;
  • Co-Mo Electric Cooperative, of Tipton, which would provide broadband to households and businesses in west-central Missouri;
  • Finally Broadband, of Seymour, which would provide broadband to households and businesses in south central Missouri;
  • Socket, of Columbia, which would provide broadband to households in central Missouri; and
  • United Electric Cooperative, of Savannah, which would provide broadband to households and businesses in northwest Missouri.

The public computing center proposal supported by the governor is being submitted by YourTel America, which would create eight public computing centers at retail centers, including five in the Kansas City area, two in the St. Louis area, and one in St. Joseph. These public computing centers also will focus on bringing broadband access to vulnerable populations of Missourians.

Currently, 77 percent of Missouri residents can obtain broadband from DSL service from AT&T and smaller independent phone companies, cable modem service from providers like Charter, Mediacom, and Cable One, and mobile broadband provided by several carriers.  Most the remaining residents have little/no access to broadband service except through satellite fraudband, which promises far more than it delivers.

[flv]http://www.phillipdampier.com/video/KYTV Springfield KOLR Springfield Rural Broadband Initiative 8-12-09 3-31-10.flv[/flv]

We have two reports – the first from KYTV-TV in Springfield which comes from August 12, 2009 exploring the state of Missouri broadband and the launch of the MoBroadbandNow coordinated stimulus funding effort and the second from KOLR-TV in Springfield discussing Governor Nixon’s announcement yesterday.  (4 minutes)

Your Life Transformed By Broadband: The Internet Of Things…

Last week, Stop the Cap! considered the challenges America faced developing universal electric service — so much of that debate echos in today’s struggle to provide universal broadband service.

Although hindsight allows us to recognize the benefits universal electrification has brought Americans over the past 100 years, the transformational benefits from universal broadband are bit more mysterious because many applications haven’t even been envisioned yet.

IBM is a proponent of two revolutionary concepts universal broadband makes possible: The Internet of Things and The System of Systems.  The company produced a video to consider the implications of improved connectivity and how that will impact our daily lives:

[flv width=”641″ height=”380″]http://www.phillipdampier.com/video/IBM – The Internet of Things.flv[/flv]

IBM Social Media produced this video explaining The Internet of Things, one of the concepts made possible with universal broadband. (5 minutes)

Now imagine the implications if the platform which makes this all possible remains in the hands of a broadband duopoly intent on securing big profits earned from high pricing, limits on service, and other cost-controlling measures.  Transformational broadband — for the right price as long as you don’t use too much, brought to you by big cable and telephone companies.

Time Warner Cable Announces Another Road Runner Price Increase for Some – $4 More a Month for “Standalone” Service

Phillip Dampier March 17, 2010 Data Caps Comments Off on Time Warner Cable Announces Another Road Runner Price Increase for Some – $4 More a Month for “Standalone” Service

Time Warner Cable chief operating officer Landel Hobbs told investors at a recent conference Time Warner Cable can increase broadband prices whenever they want, and the company is following through with another $4 monthly rate increase for customers in select cities with standalone broadband service.

A Stop the Cap! reader in Lewisville, Texas shared the news straight from his mailbox:

We hope you are enjoying your Road Runner High Speed Online service with blazing-fast speeds from Time Warner Cable.  Effective with your April statement, your monthly rate for standalone Road Runner High Speed Online service will increase by $4.

Time Warner Cable offers to waive the increase if customers sign up for one of their bundled service packages.  For residents of Lewisville, northwest of Dallas, Time Warner suggests the Surf ‘N View Package with Digital Cable.  Signing up for that will increase your bill even further, but the company is offering a 12-month promotional rate to standalone service customers, charging $79.99 a month for both cable television and 7Mbps broadband service.

The rate increase is not limited to customers in Texas.  Customers in California are also being notified of upcoming rate increases.

Some half million Time Warner Cable customers in the Los Angeles area can expect rate increases averaging 4.5 percent.  Most of those customers are in the San Fernando Valley, according to a Time Warner Cable spokesman.

Los Angeles Times‘ columnist David Lazarus was unimpressed with yet another rate increase from the company.

There’s definitely an art to informing customers that you’re about to smack them upside the head.

About 500,000 Time Warner Cable customers in Southern California probably knew they were in for trouble when they received a letter the other day that began:

“At Time Warner Cable, we strive to bring you the best products and services available.”

Does a sentence like that ever signal anything except bad news?

Time Warner takes two full paragraphs to clear its corporate throat before it finally gets to the point:

“We are making some adjustments effective with your next billing statement. Certain services, packages and equipment prices will change.”

Even then, the company can’t quite bring itself to clearly state that prices are going up again. The letter refers only to “price adjustments,” and nowhere does it say that your cable bill is about to get more expensive.

You have to make your way to the back page of an enclosed pamphlet to finally learn that the cost of the typical cable package is rising by as much as $3.04 a month.

That’s a more than 4% increase, or nearly twice the inflation rate last year.

Upstate/Downstate: More Cities in New York Getting Time Warner Cable Wideband Service

Phillip Dampier March 11, 2010 Broadband Speed, Competition 2 Comments

Although residents of Rochester will have to wait, other cities in upstate and downstate New York are now getting Time Warner Cable’s Wideband broadband service, which provides faster upstream and downstream speeds thanks to DOCSIS 3 service upgrades.

Time Warner in Buffalo yesterday signed its first Wideband customer, according to Broadband Reports.

The Hudson Valley will be the next:

  • Walden Available March 30, 2010
  • Wurstsboro Available March 30, 2010
  • Rhinebeck/Saugerties Available March 30, 2010
  • Poughkeepsie Available March 30, 2010
  • Port Ewen/Kingston Available March 30, 2010
  • Liberty/Monticello Available March 30, 2010

Time Warner Cable is deploying Wideband first in communities where they face competition from Verizon FiOS or AT&T U-verse.  Communities like Rochester, which face only token competition from slower-speed DSL service, are pushed way back on the upgrade list.

Customers in Albany, Buffalo and Syracuse who live near, but not in a FiOS-upgraded community, will also benefit from the DOCSIS 3 upgraded-Wideband service.

Two types of Wideband service are commonly available according to BR:

  • 30 Mbps downstream 5 Mbps upstream tier that costs $25 over Time Warner Cable’s standard Road Runner plan (which can vary in price and speed by market depending on competition).
  • 50 Mbps downstream 5 Mbps upstream tier for $99 a month.

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