Home » Bills » Recent Articles:

80-Year Old Richmond Woman Billed Thousands by Comcast for Porn Movies She Didn’t Order

Phillip Dampier October 3, 2012 Comcast/Xfinity, Consumer News, Video Comments Off on 80-Year Old Richmond Woman Billed Thousands by Comcast for Porn Movies She Didn’t Order

Comcast’s porn charged cable bills run into the hundreds of dollars for one 80-year old customer who claims she never ordered them.

An 80-year-old Richmond, Virginia woman has been billed more than a thousand dollars by Comcast for adult pay per view movies she never ordered.

Shirley Mascaro has been fighting with Comcast for nearly a year over an endless series of $13.99 titles that have regularly appeared on her monthly bill since February.

Mascaro not only says she never watched the movies, she has no idea how to order pay per view programming.

Mascaro refused to pay for the movies she did not order, resulting in one bill for $700. Comcast shut off her service, despite regular complaints and promised service credits for the movies.

One young Comcast employee stood in Mascaro’s living room and doubted her veracity when she claimed she was not watching titles like “Xtsy,” “Pant,” and “Juicy.”

“‘Everybody says they don’t order these moves, but they really do,'” Mascaro recalls the Comcast employee telling her.

Another employee offered that perhaps one of Mascaro’s neighbors was stealing her cable.

“Maybe they are but I don’t know,” Mascaro replied. “You need to find out.”

Mascaro suspects Comcast’s cable box might be the culprit. The charges began right after Comcast installed the box on her new television.

With no end in sight to the porn fees, Mascaro contacted WWBT in Richmond and appealed to their consumer reporter for assistance. That quickly got the attention of Comcast, who called the entire matter “an isolated problem.”

Comcast released a statement to NBC12 apologizing to Mascaro and crediting all disputed charges on her account. But Mascaro, and the TV station, are not so sure the charges will not be back. 12 On Your Side reporter Diane Walker promised to keep watching.

Mascaro also wants Comcast to send her a letter just in case the company tries to ruin her credit over the unpaid porn movies.

[flv width=”640″ height=”500″]http://www.phillipdampier.com/video/WWBT Richmond Elderly woman charged hundreds of dollars by Comcast for porn 10-2-12.mp4[/flv]

An 80-year-old Richmond, Va. woman’s year-long dispute over hundreds of dollars in Comcast pay-per-view-porn she says she never ordered may finally be over. WWBT reports.  (3 minutes)

Just About Everyone Supports Levying New $1-5 Tax on Your Broadband Service

Outside of a handful of consumer groups, just about everyone — including one “anti-tax” Republican on the Federal Communications Commission — favors the imposition of a new broadband tax on your Internet connection.

It is all a part of the Federal Communications Commission’s effort to transform a badly-outdated Universal Service Fund (USF) into the Connect America Fund (CAF) — an ongoing project to help defray the costs of wiring rural America for broadband service.

Phone and cable companies are on board. So are several state regulators. Even search engine giant Google favors applying a surcharge to consumer bills to retire a funding formula currently dependent on declining landline phone revenue.

In April, the FCC began accepting comments on its proposal to expand the number of telecommunications services subject to the surcharge, currently found on telephone bills. The FCC has proposed a number of possible taxes including the new broadband fee, a tax on text messages, or moving to a flat fee for each phone line instead of a variable tax rate (currently around 18%).

Virtually every major telecommunications company provisionally supports the new tax, for at least three reasons:

  1. Most can benefit from future CAF funding opportunities, dipping into the fund to help subsidize expanding broadband into areas where current “return on private investment”-standards make deployment unprofitable;
  2. Consumers will pay the tax, not providers;
  3. The companies are confident their fierce lobbying will get the FCC to drop a proposed requirement the fee be included in the advertised price of broadband service. They want the fee broken out separately on customer bills, in part because they fear higher-advertised-prices for broadband will discourage customers from buying.

Google also supports the new tax because they profit from a larger broadband audience accessing their web pages and services. If the FCC were to tax online services, as Google fears, it would be bad news.

“Saddling these offerings with new, direct USF contribution obligations is likely to restrict innovative options for all communications consumers and cause immediate and lasting harm to the users, pioneers, and innovators of Internet-based services,” Google argued.

The Fiber to the Home Council, another industry group, was disturbed by one FCC proposal that would levy an increasingly higher percentage of the new tax on customers with progressively faster high speed connections. Although the Council agreed with many consumer groups that any new broadband tax would discourage broadband adoption, it was alarmed with the proposition of taxing consumers the most for selecting the highest speed broadband tiers.

“The Commission should not impose a fee that increases with greater performance capabilities (capacity/speed) because that would discourage plant and service upgrades and hinder the expansion of critically important high-speed broadband services,” the Council wrote in its comments to the FCC.

The Fiber to the Home Council is concerned about one proposal that would levy increasingly higher taxes the higher your connection speed.

With 19 million Americans currently unable to obtain broadband service, adding a new tax on existing broadband customers’ bills would bring in millions that the CAF will ultimately award to rural landline providers and cable operators to encourage them to expand their broadband networks.

But consumer groups including Free Press worry the new tax would rob Peter to pay Paul, and further discourage poor Americans who can’t afford current broadband prices from ever signing up for service.

“In other words, as the Commission reforms the overall USF system in the name of greater broadband adoption, particularly among rural, poor and elderly consumers, assessing [a broadband tax] could lead to an overall lower level of broadband adoption, despite the availability of new broadband subsidies,” writes Free Press research director S. Derek Turner in an official filing with the FCC.

Free Press called the current comments from industry players largely as expected.

“Industry commenters simply offered self-serving proposals that will ensure that their (but not necessarily their customers’) contribution burdens are as low as possible,” Turner wrote. “We instead are strongly encouraging the Commission to conduct actual cost-benefit analysis prior to adopting rule changes that could have massive unintended consequences for consumers.”

Thinks a broadband tax will reduce broadband adoption.

Outside of a small handful of remarks from end users, the overwhelming majority of comments received by the FCC are from providers, industry groups, and telecommunications regulators. Almost none come from actual consumers, who will ultimately pay the proposed tax.

Some conservative anti-tax groups have been alarmed by the tax expansion and Republican FCC Commissioner Robert McDowell’s apparent support of it. McDowell issued a statement in April declaring his support for reform of the USF system to broaden the tax to additional telecommunications users:

[…] “To put the importance of contribution reform into perspective, the contribution factor, a type of tax paid by telephone consumers, has risen each year from approximately 5.5 percent in 1998 to almost 18 percent in the first quarter of this year. This trend is unacceptable because it is unsustainable. Furthermore, the cryptic language on consumers’ phone bills, combined with the skyrocketing “tax” rate, has produced a new form of “bill shock.” We must tame this wild automatic tax increase as soon as possible.

[…] “Controversy, however, should not deter us from lowering the tax rate while broadening the base according to the authority granted to us by Congress. The current pool of contributors is shrinking. It must be expanded, but we must do so only within our statutory authority while keeping in mind the international implications of our actions.”

AT&T Bills Customer After Canceling, Then Denies It Ever Happened

Phillip Dampier July 10, 2012 AT&T, Consumer News, Video Comments Off on AT&T Bills Customer After Canceling, Then Denies It Ever Happened

AT&T denied it was billing the DeFazio family. (KCBS)

A Sacramento family that continued to receive bills from AT&T more than a half-year after closing their account got an interesting response when they questioned the charges: AT&T denied they were billing the family at all.

Naomi DeFazio cancelled her service with AT&T in November, but nobody told AT&T’s billing department who continued to faithfully bill her $4.84 a month for long distance service the family stopped using. The family wants the charges stopped, but that proved more difficult than they first imagined when AT&T claimed they were not, in fact, billing her at all.

That was news to DeFazio, who showed a growing pile of AT&T phone bills to a local consumer reporter.

“I think they’re just expecting me to pay it just to get them off my back,” DeFazio told KCBS. “Nobody wants to take responsibility for looking into this.”

KCBS:

AT&T, a communications company, eventually admitted it had a communication problem.

“We inadvertently billed a monthly minimum charge and the taxes and surcharges which should not have applied,” said company spokesman John Britton. “We have corrected it.”

AT&T apologized, wiping out her balance.

“It would have been a lot nicer to have an explanation a lot earlier in this process,” DeFazio said.

If you are getting the runaround from AT&T, call 1-800-791-6661 to reach AT&T’s Office of the President. Those executive level customer service representatives are empowered to get things done for customers that lower level representatives cannot.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/KCBS San Francisco ATT Bills Customers for Canceled Service 7-9-12.mp4[/flv]

KCBS shows AT&T’s phone bills to viewers that the phone company denied ever existed. It took a consumer reporter to finally get AT&T to stop billing a Sacramento woman for long distance service she canceled more than a half-year ago.  (2 minutes)

Verizon’s ‘Share Everything Plan’ Savings? Not So Much, Say Consumer Reporters

Phillip Dampier June 18, 2012 Consumer News, Data Caps, Online Video, Verizon, Video, Wireless Broadband Comments Off on Verizon’s ‘Share Everything Plan’ Savings? Not So Much, Say Consumer Reporters

Consumer reporters across the country say Verizon’s boasts of savings for consumers on their new “share everything” plans are hardly universal. Many customers face significantly higher cell phone bills switching to Verizon’s new revenue-boosting plans that eliminate voice minutes and texting allowances.

[flv width=”360″ height=”290″]http://www.phillipdampier.com/video/WCPO Cincinnati Verizon Savings Not So Much 6-18-12.mp4[/flv]

WCPO in Cincinnati’s John Matarese reports why Verizon’s new pricing plan will cost many customers more. (2 minutes)
 [flv width=”360″ height=”290″]http://www.phillipdampier.com/video/WPTV West Palm Beach Verizon Share Plan 6-18-12.mp4[/flv]

WPTV in West Palm Beach talks with CNET about how consumers will need to become better educated to avoid the potential bill shock that comes from expensive, usage-restricted data plans. (2 minutes)
 [flv width=”480″ height=”290″]http://www.phillipdampier.com/video/WWLP Springfield Verizon New Plans 6-15-12.mp4[/flv]

WWLP in Springfield, Mass. informs consumers how quickly they can burn through Verizon’s new $50 1GB wireless data plan. (1 minute)

Verizon’s New “Share Everything” Plans Will Bring Many Higher Cell Bills

Verizon Wireless unveiled their new “Share Everything” Plans this morning, claiming consumers wanted “simpler, easier-to-understand” plans that let them share their data plan across multiple devices:

But a closer examination of the plans, to be introduced June 28, shows many Verizon customers will face substantially higher cell phone bills if they choose one of Verizon’s newest plans. Perhaps more importantly, customers upgrading to a new subsidized phone/contract renewal on or after that date will be forced to forfeit any grandfathered unlimited data plans they still have with Verizon.

“It is an effort to move ARPU up,” Walt Piecyk, an analyst with BTIG LLC in New York told Bloomberg News, referring to average revenue per user, a measure of how much each customer spends each month.

Obviously acknowledging that customers are using fewer voice minutes and are increasingly finding ways around text messaging charges, Verizon’s new plans sell customers on the idea they can now talk and text as much as they want, but as far as data is concerned, customers will potentially pay much more for less service.

Those light on talking and texting are most likely to be hit hardest by the new cell phone plans.

Verizon formerly charged $50 a month for a basic Nationwide Talk Share plan that included 700 shared voice minutes. Smartphone users also paid $29.99 a month for unlimited data. Together, that amounts to $80 a month. Under Verizon’s $40 “Share Everything” Plan, customers can talk and text all they want, but their unlimited data plan is gone, replaced with a 1GB basic plan for $50. That costs $10 more than customers used to pay on Verizon’s 700 minute plan with an unlimited use data plan. Need 2GB a month? Add an extra $10, bringing you a Verizon phone bill of at least $100 a month for the first line on your account, before taxes and fees.

Other family member lines may also be hit. Verizon used to charge $9.99 a month for extra lines on a shared account. The new price is $30 for a basic phone, $40 for a smartphone. Those family members with smartphones on an older Verizon account each would also incur $29.99 a month for their own individual data plan, which was also unlimited.

Although the base fee for the additional line with a data plan still remains around $40 a month, family members will be forced to share the primary line’s data bucket. Customers will quickly find a 1GB data plan is not going to last long on an account with two or three smartphones. That means expensive upgrades, which start at $10/GB.

Accounts with a mix of smartphones and basic phones face an even stiffer price hike. The $9.99 a month customers used to pay for a basic phone for grandma will now run $30 a month. She won’t be talking or texting much, so the extra features built into Verizon’s new plan will represent a pointless $20 monthly rate increase and an invitation to set grandma up with her own prepaid cell phone instead.

Verizon’s new “Share Everything” concept clearly builds major profits into Verizon’s future:

  • Customers are forced to pay for unlimited voice and texting services, even as those services lose popularity, costing Verizon little to nothing;
  • Data customers are encouraged to add additional devices to their account, but as more data gets used, ongoing upgrades to your data plan at an increment of $10/GB or more will be required;
  • Customers considering a new Apple iPhone or other smartphone will be forced to forfeit any existing unlimited data plan to upgrade, which guarantees future profits from customers consuming increasing amounts of data.
For Verizon’s most premium customers, the new plans may deliver temporary savings, as long as data usage is tempered:
  • Customers paying for expensive texting plans will save the cost of those add-ons;
  • Talk time is now unlimited on most plans, putting an end to overages;
  • Verizon’s Mobile Hotspot feature will now be turned on for all customers on the Share Everything plan (to encourage additional data usage no doubt), which will eliminate at least $20 a month for the feature under existing plans;
  • Customers who own multiple wireless devices configured to work with Verizon, but only use them occasionally, will likely save sharing a single data plan instead of paying for one plan for each device.
All in all, customers who spend the most with Verizon will probably find some savings from Verizon’s newest plans, but legacy customers grandfathered on unlimited data and calling plans probably will not, and lighter users who want fewer features will find substantially higher prices staying with Big Red. For them, a switch to a different carrier or even prepaid service will increasingly appear attractive as monthly phone bills now soar above $100 a month.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/Verizon Share Everything Plan 6-12-12.mp4[/flv]

Verizon’s introductory video for its new Share Everything plans.  (1 minute)

Search This Site:

Contributions:

Recent Comments:

Your Account:

Stop the Cap!