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Nearly 190,000 Without Internet, Phone Service in Southeastern Texas, Louisiana

Evacuations continue in Houston.

Nearly 190,000 cable and telephone customers in southeastern Texas and Louisiana remain without service as a result of the aftermath of Hurricane Harvey, which is still meandering offshore in the Gulf of Mexico near the Louisiana/Texas border. Service outages are continuing to increase in number, primarily as a result of severe flooding.

As of this morning, according to the Federal Communications Commission, 364 cell sites are out of service, 4.7% of the total number of cell sites in the affected area, up from 4.1% yesterday. The counties with greater than 50% of cell sites out are Aransas (94.7%), Calhoun (74.1%), and Refugio (84.6%) in Texas. Plaquemines is the only county in Louisiana reporting any cell sites out.

To assist customers, wireless companies are offering freebies for the duration of the storm and flooding (thanks to DSL Reports for gathering the data):

  • AT&T: Offering unspecified bill credits until Sept. 1 for AT&T prepaid and postpaid customers in impacted areas for any voice, texting, or data overages.
  • Sprint: Free texting, phone calls to southeastern Texas, southwestern Louisiana until Sept. 1.
  • T-Mobile: Free texting, phone calls to southeastern Texas, southwestern Louisiana until Sept. 1.
  • Verizon Wireless: An additional free 3GB of data for customers in “qualified Texas counties” until Sept. 8.

At least 189,487 Comcast and AT&T customers are out of service, up from at least 148,565 yesterday. Landline central offices are also increasingly failing. As of today, there are 19 offices out of service (up from 11 yesterday) and 22 (up from 21) switching offices now operating on backup power. Because of the outages, Comcast has opened its XFINITY Wi-Fi network for free access to everyone in affected storm areas.

There are nine area radio stations off the air, the same number as yesterday. KJOJ-FM went back on the air, but KMKS failed in the last 24 hours. The other affected stations — all in Texas — are:

KKTX, KUNO, KPRC, KKWV, KAYK, KZFM, KKBA and KEYS.

911 services are being restored in some areas, but have gone down or are degraded in others. As of today, here is the current list:

  • 911 Service Down: Calhoun County Sheriff, Tex.
  • Rerouted 911 Without Automatic Location of Caller Information: Aransas County SO, Tex.; Bee PD, Tex.; Beeville PD, Tex.; Harris Country Neutral SO, Tex.; Jackson County SO, Tex.; Kemah PD, Tex.; Kingsville PD, Tex.; Kleberg County SO, Tex.; Mathis PD, Tex.; Port Aransas PD, Tex.; and Robstown PD, Tex.
  • Rerouted 911: Aransas Pass PD, Tex.; Gonzales County SO, Tex.; Port Lavaca, Tex.; Robstown PD, Tex.; Victoria PD, Tex.; and Wilson County SO, Tex.

Communications Struggling in Southeast Texas Post-Harvey

Downtown Houston

Telecommunications services are straining across southeastern Texas and Louisiana after Hurricane Harvey’s remnants have caused unprecedented flooding across the region.

More than 50% of cell sites in Aransas, Calhoun, Refugio, and San Patricio counties in Texas are down as a result of electric outages and wind/water damage caused by Hurricane Harvey and its aftermath. Worst affected is around Rockport, in Aransas County located on the Gulf of Mexico. Just one cell tower in that county remains in service. In Calhoun County, only four cell towers remain functional.

911 services have strained as a result of the storm, with the city of Houston receiving as many as 75,000 calls a day. But in other parts of the region, 911 outages and other problems have forced officials in more than a dozen cities to route incoming calls to other 911 centers in the state:

  • 911 Service Down: Portland Police Department, Tex.
  • Degraded 911 Service: Calhoun County Sheriff, Tex.
  • Rerouted 911 Without Automatic Location Information: Aransas County SO, Tex.; Bee PD, Tex.; Beeville PD, Tex.; Kingsville PD, Tex.; Kleberg County SO, Tex.; Mathis PD, Tex.; Port Aransas PD, Tex.; Refugio County SO, Tex.; and Ingleside PD, Tex.
  • Rerouted 911: Aransas Pass PD, Tex.; Cameron Parish SO, La.; Richmond PD, Tex.; Robstown PD, Tex.; Victoria PD, Tex.; and Wilson County SO, Tex.

There are at least 148,565 wired subscribers out of service in the affected area. This includes users who get service from Comcast and other cable systems, AT&T and other wireline phone companies. There are 11 landline switching/central offices out of service and 21 offices on back-up power.

There are 9 radio stations out of service, all in Texas:

KJOJ-FM, KKTX, KUNO, KPRC, KKWV, KAYK, KZFM, KKBA and KEYS.

As a result of the storm, the Federal Communications Commission activated its Disaster Information Reporting System, which asks providers to report outages so the FCC can track the status of telecommunications networks in disaster areas.

More than two feet of rain has fallen — more than six months of average precipitation in the Houston area — in two days.

Telcos Intentionally Cut Rural Broadband Investments Hoping for Taxpayer Subsidies

Phillip Dampier August 8, 2017 AT&T, Broadband "Shortage", Consumer News, Net Neutrality, Online Video, Public Policy & Gov't, Rural Broadband, Wireless Broadband Comments Off on Telcos Intentionally Cut Rural Broadband Investments Hoping for Taxpayer Subsidies

AT&T: Using taxpayer and ratepayer dollars to subsidize 4G LTE upgrades for its customers.

With taxpayer subsidies on the horizon, phone companies cut back investing their own money on rural broadband expansion hoping taxpayers would cover funding themselves.

That is the conclusion of Dave Burstein, a long-standing and well-respected industry observer and publisher of Net Policy News. Burstein is concerned the unintentional consequence of Obama and Trump Administration rural broadband funding programs has been fewer homes connected than what some carriers would have managed on their own without government subsidies.

“Since 2009, carrier investment in broadband in rural areas has gone down drastically,” Burstein wrote.

As a result, FCC Chairman Ajit Pai announced plans to spend $4.53 billion from a public-financed Mobility Fund over the next decade to advance 4G LTE service, primarily in rural areas that would not be served in the absence of government support. Burstein suspects much of that money could end up being unnecessarily wasted.

“Under current plans, most of the money is likely to go where telcos would build [4G] without a subsidy, [or will be used to] buy obsolete technology, or give the telcos two or three times what the job should cost,” Burstein wrote. “Any spending on wireless except where towers or backhaul is unavailable should be assumed wasteful until proven otherwise.  Realistic costs need to be developed and subsidies allocated on that basis.”

AT&T’s rural fixed wireless expansion program, funded substantially by U.S. taxpayers and ratepayers, is a case in point. AT&T is receiving almost $428 million a year in public funds to extend wireless access to 1.1 million customers in 18 states, the FCC says. Much of that investment is claimed to be spent retrofitting and upgrading existing cell towers to support 4G LTE service. But AT&T claims 98% of its customers already have access to 4G LTE service — more than any other carrier in the country, so AT&T is actually spending the money to bolster its existing 4G LTE network, something more likely to benefit its cell customers, not a few thousand fixed wireless customers.

(Source: AT&T)

“An AT&T exec in California said communities didn’t need to worry about the impact of the CAF-funded project, since it was almost all going to be on existing towers,” Burstein wrote, allaying fears among members of the public that money would be spent on lots of new cell towers. “I don’t know what loophole AT&T is using to get the money, but it’s a pretty safe guess they would have upgraded most of them without the government paying. 4G service now reaches all but 3-5 million of the 110-126 million U.S. households. Probably half [of the less than five million] targeted would soon be served without a subsidy – if the telcos knew no subsidy was likely. Before spending a penny on subsidies, the FCC needs to do a thorough assessment of what would be built without government money.”

Burstein

Wireless executives were delighted when the U.S. government in 2009 committed to spending $7 billion in taxpayer funds on broadband stimulus funding as part of a full-scale economic stimulus program to combat the Great Recession.

“Both George Bush in 2004 and Barack Obama in 2008 had promised to bring affordable broadband to all Americans,” Burstein noted. “The clamor to reach these last few million was so loud, telcos became confident the government would pay for it if they just stopped their own investment. They aren’t stupid and refused to spend their own money. Before 2009 and the expected huge stimulus program, most telcos expanded their networks each year, based on available capital funds.”

Burstein believes some phone companies became better experts at milking government money to pay for needed network upgrades than frugally spending public funds on rural broadband expansion. As a result, after eight years and massive spending, Burstein notes fewer than two million of the “unserved” six million homes were reached by wireline or wireless broadband service when the funding ran out.

Under Chairman Pai’s latest round of rural broadband funding, Burstein believes much of this new money is also at risk of being wasted.

“[Pai] needs to dig into the details of what he’s proposing,” Burstein wrote. “Nearly all cells with decent backhaul will be upgraded to 4G; Verizon and AT&T have already reached 98% of homes. Government money should go to building towers and backhaul where that’s missing, not filling in network holes the carriers would likely cover.”

Rural advocacy groups have been frustrated for years watching rural telephone companies deliver piecemeal upgrades and service expansion, often to only a few hundred customers at any one time. When they learn how much was spent to extend broadband service to a relatively few number of customers, they are confused because companies often spend much less when they budget and pay for projects on their own without government subsidies.

Gov. Andrew Cuomo announcing rural broadband initiatives in New York.

Burstein is currently suspicious about the $200 million approved in subsidy funding to extend rural broadband in parts of upstate New York. Burstein notes Pai is factually wrong about his claim that the hundreds of millions set aside for New York would be spent on “unserved areas of rural New York.”

“Most of that money will not go to unserved areas,” Burstein reports. “Some grants are going to politically connected groups. I’ve read the rules and the approved proposals. The amounts look excessive based on the limited public details.”

Telephone companies have become skilled negotiators when it comes to wiring their rural service areas. Most want more money than the government has previously been willing to offer to help them meet their Return On Investment expectations. Burstein noted that under normal circumstances, a government program offering a 25% subsidy to extend rural broadband into areas considered unprofitable to serve would be enough in most cases to get approval from rural phone companies like CenturyLink and Frontier Communications. But many phone companies, including AT&T, Verizon, and Qwest (now a part of CenturyLink) did not even file applications to participate in early funding rounds. Qwest’s lack of interest was especially problematic, because the former Baby Bell served the Pacific Northwest and Rocky Mountain regions where some of the worst broadband accessibility problems persisted.

Burstein claims Jonathan Adelstein, then Rural Utilities Administrator, had to double his subsidy offer to get Qwest’s attention with a 50% subsidy.

Rural backhaul connectivity is often provided by fiber optic cabling.

“Qwest refused, demanding 75%,” Burstein noted. “That was probably twice the amount necessary and Adelstein rightly refused. They knew the government had few ways to reach those unserved without paying whatever the telcos demanded. A few years later, Qwest is part of Centurylink. Many of those lines are now upgrading under [public] Connect America Funds with what amounts to a greater than 100% subsidy.”

Net Neutrality appeared to have no impact on telephone company investment decisions, even in rural areas. The investment cuts followed a trend that began even before President Barack Obama took office. Wireless carriers slash investments in rural areas when management is confident the government is motivated to step in and offer taxpayer dollars to expand rural broadband service. When those funds do become available, a significant percentage of the money isn’t spent on constructing new infrastructure to extend the reach of wired and wireless networks into unserved rural areas. Instead, it pays for expanding existing infrastructure that may coincidentally reach some rural customers, but is still primarily used by existing cellular customers.

“In many extreme rural areas, only the local telco has the ability to deliver broadband at a reasonable cost,” noted Burstein. “You need to have affordable backhaul and a local staff for repairs. Because the ‘unserved’ are in very small clusters, often less than 100 homes, it’s usually impractical for a new entrant to bring in a backhaul connection.”

Instead, AT&T is attempting to fill some of the gaps with fixed wireless service from existing cell towers. While good news for customers without access to cable or DSL broadband but do have adequate cellular coverage to subscribe to AT&T’s Fixed Wireless service, that is not much help for those in deeply rural areas where AT&T isn’t investing in additional cell towers to extend coverage. In effect, AT&T enjoys a win-win for itself — adding taxpayer-funded capacity to their existing 4G LTE networks at the same time it markets data-cap free access to its bandwidth-heavy online video services like DirecTV Now. That frees up capital and reduces costs for AT&T’s investors. But it also alienates AT&T’s competitors that recognize the additional network capacity available to AT&T also allows it to offer steep discounts on its DirecTV Now service exclusively for its own wireless customers.

CBS, CW, Showtime, CBS Sports, and Pop Join DirecTV Now Lineup

Phillip Dampier August 8, 2017 Competition, Consumer News, DirecTV, Online Video Comments Off on CBS, CW, Showtime, CBS Sports, and Pop Join DirecTV Now Lineup

DirecTV Now customers in 14 major TV markets will soon have live access to their local CBS and CW affiliates through the streaming service, with 30 additional ABC, FOX and NBC affiliates soon to follow in other cities.

“This is another key milestone in bringing DirecTV Now users access to their favorite entertainment, news and sports from all the major broadcast networks,” said Daniel York, senior executive vice president and chief content officer – AT&T Entertainment Group.

In “the coming weeks” DirecTV Now will also add on-demand access to CBS and CW programming for the benefit of those who live outside of a city where a live station stream will be available. The agreement with CBS includes Showtime ($8 per month), CBS Sports Network (available on packages starting with ‘Go Big’), and Pop (added to packages starting with ‘Just Right’). Customers who subscribe to Showtime on DirecTV Now can also use Showtime Anytime for on-the-go access.

Live streaming CBS and CW stations will initially be available to customers within these markets:

  • New York
  • Los Angeles
  • Chicago
  • Philadelphia
  • Dallas – Ft. Worth
  • San FranciscoOaklandSan Jose
  • Boston
  • Detroit
  • Minneapolis-St. Paul
  • Miami-Ft. Lauderdale
  • Denver
  • SacramentoStocktonModesto, CA
  • Pittsburgh
  • Baltimore

Republican FCC Nominee Forgot to Mention He Represented AT&T and Verizon

Phillip Dampier August 1, 2017 Net Neutrality, Public Policy & Gov't Comments Off on Republican FCC Nominee Forgot to Mention He Represented AT&T and Verizon

FCC Chairman Ajit Pai (left) with FCC general counsel and Republican FCC nominee Brendan Carr (right). (Image: Victor Hugo Mora Mendoza)

Federal Communications Commission Republican nominee Brendan Carr forgot to mention in sworn testimony before the U.S. Senate that his work at a D.C. law firm included representing AT&T, Verizon, and the wireless industry’s top lobbying trade association.

Carr, who today works as general counsel to the FCC under current chairman Ajit Pai, was nominated by Pai to serve as the third Republican FCC commissioner.

“Brendan’s expertise on wireless policy and public safety will be a tremendous asset to the Commission,” Pai said in a statement.

Mignon Clyburn is currently the sole Democratic Party commissioner, likely to be rejoined eventually by Democrat Jessica Rosenworcel if her re-nomination to the FCC is approved by the Senate.

At a confirmation hearing, Carr testified he “accepted a job at a law firm where [he] could gain broad experience working on various telecommunications issues” before taking a clerkship which “helped spark [his] interest in public service,” according to BroadbandBreakfast. What Carr did not mention is that work took place at D.C. powerhouse law firm Wiley Rein, where Carr represented the interests of AT&T, Verizon Communications (also a former client of Chairman Pai), and the industry-funded U.S. Telecom and CTIA trade associations which represent phone and wireless companies respectively.

The revelation isn’t expected to create a problem for Carr’s confirmation among Republicans, and Democrats don’t seem likely to create any obstacles for Carr either, perhaps because of a largess of campaign contributions from some of the same cable and phone companies that are likely to share Carr’s positions on issues expected to come before the Commission. Carr is widely expected to support Chairman Pai’s efforts to kill Net Neutrality policies at the FCC.

Senate Commerce Committee Ranking Member Bill Nelson (D-Fla) told BroadbandBreakfast the issue won’t cause any delay in his upcoming confirmation vote. Nelson’s third largest contributor over the last five years was Comcast, which contributed close to $70,000 last year to Nelson’s campaign with a panoply of Comcast lobbyists and their families also donating significant sums. Verizon was Nelson’s 16th largest contributor with more than $37,000 in donations to his campaign last year and many thousands more from Verizon’s lobbyists.

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