Cramming

After years of mystery phone charges for long distance services, ringtones, software backup, and phone entertainment customers never signed up for, the Federal Communications Commission today announced it was getting tough with more than $11 million in fines against some of the companies responsible.

Phone cramming — the practice of signing you up for paid services you never ordered, wanted or needed, has been a perennial problem ever since telecommunications reform allowed third parties to charge for their dubious services on monthly telephone bills.  In return, phone companies collect a substantial piece of the action, leading some critics to charge Ma Bell has a financial interest in keeping phone cramming alive and well.

Helping increase the confusion, most cramming charges are listed under innocent-sound names like “long distance discount plan,” “protection plan,” or “ring choice.”  Most are buried under “other charges” found on the back of the bill or somewhere on the second page.  The monthly charges can range from $2-20 — the smaller the amount, the less likely it will be questioned by a cramming victim.

Some of these charges have been collected from unsuspecting customers for years.

Now FCC Chairman Julius Genachowski has proposed fining the worst offenders $11.7 million for violating the agency’s cramming rules.

“We’ve seen people getting charges for yoga classes, cosmetics, diet products, and, yes, psychic hotline memberships,” Genachowski said. “These mystery fees are often buried in bills that can run 20 or so pages, and they are labeled with hard-to-decipher descriptions like USBI.”

The targets of the fines: Main Street Telephone; VoiceNet Telephone, LLC; Cheap2Dial Telephone, LLC; and Norristown Telephone, LCC.

Customers who do ferret out cramming charges run into roadblocks trying to get their money back.  Telling customers they themselves authorized the charges, several crammers refuse to provide refunds or only agree to stop future charges, while keeping the money they already collected.  Other customers seeking refunds from phone companies find themselves in a loop of “buck-passing,” as companies like Qwest redirect callers to the crammers to get charges credited back.

The Senate Commerce Committee will hold hearings on phone cramming soon and issue a report on the ongoing problems this practice causes customers, according to Sen. Jay Rockefeller (D-WV).

[flv width=”480″ height=”380″]http://www.phillipdampier.com/video/WISH Indianapolis Phone Cramming Durham 12-17-10.flv[/flv]

WISH-TV in Indianapolis has spent years tracking the exploits of former-local businessman Tim Durham, who allegedly wiped out the savings of thousands of people, was blamed by one victim for the death of his elderly mother, and was implicated indirectly in a phone cramming operation.  (13 minutes)

[flv width=”480″ height=”290″]http://www.phillipdampier.com/video/KSTP Minneapolis Victims of Bill Cramming 1-7-11.flv[/flv]

KSTP-TV in Minneapolis provides raw video of Greg Carlson of Eagan and Matt Rohn of Northfield sharing their stories about being crammed by USBI for long distance on their Qwest bills.  (6 minutes)

In Wisconsin, one protest after another as state legislators deliver results for corporate interests, often at the expense of the public interest. Broadband was the latest close call.

Imagine if you drove down to your local credit union this morning to find the doors padlocked and an ominous sign taped across the front door: “Closed for Anti-Competitive Business Practices.”  Then you return your books on loan from the public library, but find the same padlock and sign on that building, too.  Scratching your head, you then drive home vowing to get to the bottom of this only to be greeted by the mailman, who hands you a letter from your daughter’s school announcing steep and immediate tuition increases required to cover surprising new expenses.

As you try and understand what exactly has happened, it all becomes clear when you switch on the evening news — the Republicans in Wisconsin have launched their version of a “revolution,” — one that originally promised to “restore fiscal sanity,” but instead looks more and more like a statewide pilot project run by the Ayn Rand Institute, with the financial backing of AT&T.

In the fight for better broadband, normally the bad actors can be easily identified and called out from both political parties.  Democrats and Republicans turn campaign contributions and promises of power and influence into favorable, often custom-dictated legislative proposals that come straight from the companies that will benefit the most.  But the last six months of Republican rule in Wisconsin cannot be compared with anything else that has come before.  It’s a wholesale sellout to AT&T, and even statewide protests and media coverage on a massive scale appears to have only delivered a temporary reprieve, with strings attached.  What’s worse, even after the massive call-out against the telecom overreach, some of the proponents of broadband slash and burn politics are completely unrepentant, vowing to try again, perhaps when the public isn’t paying attention.

While some educational institutions believe any deal is better than no deal with the state’s ideologues, they will do themselves no favor if they drop the issue after the “compromise” is reached.  This all-out “war on broadband” cannot be appeased while AT&T’s true believers remain in office.

Let’s catch up.

In the last 48 hours, an ongoing series of “discussions” about the ultimate fate of WiscNet, Wisconsin’s institutional broadband cooperative network, have brought some assurances the network will not have to close its doors, at least not yet.  Yesterday, AT&T’s meddling to make changes to the “compromise” was on display, and one should never underestimate the cleverness of this company at finding ways to tie the hands of its targets with innocuous-looking legislative language.  Those stealthy last-minute additions can deliver a powerful sting only realized later, after the bill becomes law.

Angry phone calls pounded legislators in Madison, as did many newspaper editorials, TV news coverage (which we will review below), and a lobbying counterattack by librarians and educators all working to stop AT&T from winning an all out victory.  But make no mistake, this battle is by no means over.

For at least two years, WiscNet appears to have won the basic right to continue to exist, but only under a form of big government supervision.

The provision to ban award recipients from accepting broadband stimulus money from the federal government has been dropped.  Telecom industry lobbyists fought hard to get Wisconsin to virtually return federal stimulus money awarded to public broadband projects by trying to prohibit winners from accepting the checks.  Tens of millions already allocated to the University of Wisconsin would have had to be forfeit.  Instead, the changes worked out this week allow the university to use those funds to build and expand WiscNet to more state schools, libraries and public buildings.

WiscNet Coverage

Few legislators would openly admit trying to utterly destroy WiscNet, instead preferring “death by a thousand cuts,” writing rules and regulations that threaten the viability of the network’s ability to conduct operations.  While most of the onerous provisions were turned back, including those that would ban participation in Internet2 and limit WiscNet’s expansion, the compromise forces the network to face additional auditing and scrutiny by committed opponents to public broadband.

WiscNet put on a brave face, releasing the following statement:

We welcome an objective review of the relationship between the University of Wisconsin and WiscNet, a nonprofit cooperative.  The amendment allows the University of Wisconsin to continue as full members of WiscNet for the next two years, while the review helps everyone understand these issues better.  We look forward to a healthy dialogue with legislators, telecommunications providers, community partners, and others.  We are confident that those open lines of communication will be fruitful.

Don’t count on it.  Having followed these legislative battles for the past several years, one thing is certain: AT&T and their industry friends like Access Wisconsin will be back to try again and again and again.  As long as the current legislature includes members who are not only amenable to AT&T’s world views, but openly espouse them (and occasionally exceed them), WiscNet and public broadband in general is hardly safe.

Let’s remember who and what we are dealing with here:

The War on Broadband: At the core of the Republicans’ argument against public or institutional broadband is that it competes unfairly (somehow) against private corporate providers.  That argument ignores the fact WiscNet, among many other public and institutional networks, is essentially a cooperative, and one that existed long before phone and cable companies got into the Internet Service Provider business themselves.  Members pool resources to sustain a service that first and foremost delivers benefits to its users, not to external banks or investors.  Many institutional networks like WiscNet might even be compared to credit unions, delivering service to a pre-determined constituency that also happens to have a voice in how that network is run.

There are big banks and their supporters who detest credit unions because they represent “unfair competition” for them, because they can afford to deliver more service for less money.  It’s a familiar argument when you listen to some Republican senators in Wisconsin argue that the very existence of WiscNet represents anti-competitive behavior, harming fellow networks like Badgernet (another state institutional network).  It should not be a surprise to our readers to learn Badgernet is a network largely serviced by AT&T, and charges radically higher prices for its service because of what the phone company charges them for access.

The conservative movement in Wisconsin has been largely content dismissing broadband support in Wisconsin as a luxury perk, despite the fact the state scores 43rd out of the 50 best-wired states.  In addition to the purposeful distortions coming from those opposing networks like WiscNet, some have been reduced to arguing academia simply wants these networks for fast access to porn and copyrighted content.

Can Wisconsin afford their asking price?

“Help” from Dollar-A-Holler Mouthpieces like Access Wisconsin: This group, funded by the commercial telecommunications companies it represents at the expense of ordinary consumers, claims it is a helper in delivering an improved broadband experience in Wisconsin.  So helpful, in fact, it joined with AT&T and the state Republicans in calling for federal broadband stimulus money to be returned and not spent in the state for improved service.  While Access Wisconsin attacks government subsidies it doesn’t like, its member companies run to the bank with over $90 million annually in federally-mandated Universal Service payments.  The group is even upset the University of Wisconsin didn’t use state-based providers and contractors to build their expanded fiber network.  That comes as little surprise considering the University reached out to several of Access Wisconsin’s member companies (and AT&T) and found none interested in helping out.

The War on Libraries, Schools, and Taxpayers: The proposed cuts in library spending are deemed so dire by many patrons, they have begun to suspect the Republican majority would rather see people buy books at Wal-Mart than check them out for free at the town library.  On top of the budget cuts, broadband costs for schools and libraries would explode if these institutions were forced to buy access from Badgernet.

The party of “fiscal sanity” supported killing off cost-effective, money-saving broadband from WiscNet to fulfill a rigid ideological framework that would ultimately deliver less service for a lot more money.

Let’s compare prices for a moment.  Badgernet, which gets wholesale access from AT&T, charges prices that are far higher than WiscNet charges.  Badgernet itself is not the problem, its wholesale supplier is.  To defray the costs, the state of Wisconsin subsidizes Badgernet to the tune of nearly $17 million annually, to keep prices affordable for libraries and schools.  That $17 million effectively goes straight into AT&T’s bank account.  But that subsidy only gets you so far.  Badgernet charges $6,000 a month for 100Mbps service because that is the price required to recover costs charged by AT&T.  Many institutions rapidly outgrow this level of service and can upgrade to 1,000Mbps service, so long as they have a spare $49,500 a month laying around for broadband.

In contrast, clients on WiscNet can purchase 1,000Mbps service for about $10,000 a year.  Is that price disparity worth raising a ruckus over?  Apparently so.

The AT&T Dilemma: While AT&T did not win everything it wanted this year, prior evidence shows the company will be back to try again, just as it did with its statewide video franchising legislation that was supposed to deliver a competitive market for cable in the state.  In fact, it delivered higher prices instead.  Negotiating defensively with companies like this assures a war of attrition, as public providers find themselves compromising away core features of their network to protect whatever is left.

A much better idea for Wisconsin broadband is to launch an all-out counteroffensive.  Instead of stalemate compromises that constrain public networks, let’s demand they expand.  If there can be a co-op for dairy products and a credit union for banking, there certainly can be a community broadband cooperative that delivers service not just to institutions, but to members of the public and any independent provider who wants access — publicly owned for the public good.  That may not be WiscNet, designed under an institutional model, but it certainly need not be yet another overpriced offering from AT&T.

Before that can happen, Wisconsin residents need a cleanup — an upgrade — of the caliber of elected officials working on their behalf.  Thus far, a good percentage of Wisconsin’s current majority party seems far more interested in turning the state into a corporate lab experiment of their version of the free market done their way — for their benefit, at your expense.  The proof was at hand this week when the state nearly adopted a “cost saving” measure for broadband that would have cost Wisconsin taxpayers considerably more, all for the benefit of a handful of telecom companies.  Let’s help those legislators find a new day job sooner rather than later.

After that, WiscNet needs a legislative advocate of its own to introduce measures that undo the damage and then build on WiscNet’s success by expanding its reach and keeping it affordable.

Timeline: Tracking Wisconsin’s Awakening of the Wisconsin Republicans’ Broadband Agenda

Too often, broadband policy debates are too arcane for the general public to grasp.  Most people in the state probably never heard of WiscNet, and don’t realize when they might be using it.  But what they do understand is pay-for-play politics that hits them in the pocketbook.  As state residents learned the Republican majority wanted to ban the provider that delivers the most service for the least amount of money in favor of AT&T, they got involved and helped temporarily defeat the plan.

[flv width=”512″ height=”298″]http://www.phillipdampier.com/video/WISC Madison UW Schools Voice Concerns About Budget Measure Affecting Internet 6-7-11.m4v[/flv]

June 7th: WISC-TV in Madison explains to viewers the plan to kill WiscNet would carry a pricetag of at least $70,000 in Madison alone, with potentially millions more at stake, all for the industry’s claim of a “level playing field.” (2 minutes)

[flv]http://www.phillipdampier.com/video/WAOW Wausau Library Internet 6-08-11.mp4[/flv]

June 8th: WAOW-TV in Wausau discovers what the war on WiscNet would do to Internet access in area libraries.  (2 minutes)

[flv]http://www.phillipdampier.com/video/WFRV Green Bay WiscNet Deleted 6-12-11.mp4[/flv]

June 12th: WFRV-TV in Green Bay tells its viewers the cost to procure Internet access in area universities could increase from $70,000 to more than $400,000, all to benefit private providers who want to compete at much higher price points.  (1 minute)

[flv]http://www.phillipdampier.com/video/WXOW LaCrosse Pulling the Plug on WiscNet 6-13-11.mp4[/flv]

June 13th: LaCrosse residents are told they’ll pay more for less if large telecommunications companies get their wish to knock out inexpensive broadband through WiscNet.  WXOW-TV lead the 5pm evening news with news the bill was a last minute addition that received full support from state Republicans.  (2 minutes)

[flv]http://www.phillipdampier.com/video/WEAU Eau Claire WiscNet 6-14-11.mp4[/flv]

June 14th: WEAU-TV in Eau Claire reports Sen. Terry Moulton (R-23rd District) got an earful from area hospitals about the terrible impact the shutdown of WiscNet would have there, which concerned him.  The station also reports on the threat to broadband funding in rural Chippewa Valley.  (Loud Volume Warning) (2 minutes)

[flv]http://www.phillipdampier.com/video/WQOW Eau Claire WiscNet Targeted 6-14-11.mp4[/flv]

June 14th: Eau Claire station WQOW-TV reports university students and academia generally faced the end of unlimited bandwidth if the state proposal to do away with WiscNet were to pass into law.  A telecom industry lobbyist claims the bill would allow private providers to deliver comparable service to institutions, but one local institution found an amazing price disparity: $2,500/yr with WiscNet or $1,000,000/yr with a private provider.  (2 minutes)

[flv]http://www.phillipdampier.com/video/WXOW La Crosse New Amendments 6-15-11.mp4[/flv]

June 15th: Newly elected Rep. Steve Doyle introduces amendments to turn back Republican proposals in the legislature that would harm statewide broadband networks, reports WXOW-TV in La Crosse.  (2 minutes)

[flv]http://www.phillipdampier.com/video/WKOW Madison WiscNet will stay the same in budget 6-16-11.mp4[/flv]

June 16th: WKOW-TV in Madison reports a compromise deal which will keep service running as-is for now, but subject WiscNet to government approval of any expansion efforts.  (1 minute)

The Rochester, Minn. Amateur Radio Club spent months documenting potential interference from another problem technology: Broadband Over Power Lines.

Back in 2004, the Federal Communications Commission was looking for ways to expand broadband competition.  Borrowing from a mild success story in Europe, the Washington regulator, with the help of a well-financed lobbying campaign, approved new technology that would deliver broadband service over power lines, known as BPL.  The promises were great — fast access over an extensive, already-wired network that reached virtually every home in the country.  Glossy brochures promising a new generation of broadband and new competition were sent to every member of Congress.  Dollar-a-holler groups like the New Millennium Research Council produced “research reports” claiming the technology would advent a broadband revolution.  Some investors used to sleepy returns from utility companies dreamed about the promise of a rich new revenue stream pitching broadband service.

But there was a slight problem.  The technology worked better on paper than it did in real life.  Even more importantly, it carried more baggage than USAir.  Delivering wideband broadband signals over unshielded power cables never designed to carry radio frequencies meant interference — a lot of it, to any radio band the broadband signal occupied.  That meant a horrible listening experience on AM, and practically no listening at all over the shortwave bands, designated for military communications, international broadcasters, and the amateur radio community.

The FCC approved and supported the technology anyway, promising filters and other mitigation for those impacted by interference — a notion scoffed at by the American Radio Relay League, a group representing amateur radio operators.

So why don’t we have that third choice for broadband today?  BPL technology buried itself as its woeful performance could never match the high-flying marketing promises found in the brochure.

Fast forward to 2011 and manufacturers of satellite navigation devices, popularly known as GPS units, are terrified America is about to embark on another dreadful mistake.

LightSquared, a new entrant in the telecommunications marketplace, is constructing a nationwide 4G wireless broadband network with traditional ground-based antenna towers supplemented with a satellite system providing coverage in rural areas.  The company’s new network will occupy a frequency band just adjacent to that used by global positioning satellites, the backbone of the GPS system that some LightSquared critics contend will be crippled if the company’s 4G network is ever switched on.

[flv width=”640″ height=”388″]http://www.phillipdampier.com/video/LightSquared Intro.flv[/flv]

LightSquared released this promotional video talking up their future network.  (2 minutes)

Early interference tests conducted by a federal working group show those critics may be right.  Because satellite signals are so weak, manufacturers like Tom-Tom and Garmin must create highly sensitive GPS receivers to handle the faint signals.  Because these units are not always selective enough to reject adjacent signal interference, a neighboring transmitter delivering a much more powerful signal — such as that from LightSquared — could overwhelm them.

Independent testing found serious interference problems even for professional grade GPS units used by civil aviation, ships, and emergency responders.  A sampling:

• GM’s OnStar system received significant interference, making it difficult to identify the location of crashed vehicles and disrupting turn-by-turn directions and other navigation services;
• In recent tests in New Mexico, LightSquared caused GPS receivers used by nearby police, fire and ambulance crews to lose reception;
• John Deere’s agricultural equipment incorporating GPS technology failed to receive signals during the LightSquared testing;
• Both the Coast Guard and NASA reported significant interference to their GPS receivers;
• The Federal Aviation Administration reports their GPS receivers completely failed while the tests were conducted.

The red box identifies the spectrum assigned to LightSquared. Its immediate neighbors are faint signals from communications satellites. (click to enlarge)

With complaints like that coming after a small-scale test, the thought of 40,000 ground-based LightSquared towers obliterating the nation’s access to GPS is more than just a little concerning to users and manufacturers.

“LightSquared’s network could cause devastating interference to all different kinds of GPS receivers,” Jim Kirkland, vice president and general counsel of Trimble Navigation Ltd., told the Washington Post.  Trimble manufactures GPS devices.

The Radio Technical Commission for Aeronautics advised the FAA its own independent tests of the LightSquared system found the consequences of turning this 4G wireless service on would be cataclysmic for GPS signals, making most satellite navigation equipment completely useless in most major metropolitan areas.

LightSquared executive vice president Jeffrey Carlisle told the Post he remained confident that the two systems could co-exist, even admitting he expected to find interference issues.  Carlisle says the real question is how to mitigate it.

This is not the first time interference issues have come before the FCC.  Nearby spectrum neighbors often don’t get along, especially when one licensed user relies on weak signals from space and the other utilizes more powerful ground-based transmitters.  The Commission has even fielded complaints over garage door openers interfering with certain military radios.

LightSquared’s network concept isn’t by itself the problem.  XM Radio manages to operate its mix of satellite-delivered radio and 900 ground-based repeater transmitters without creating interference for other users.

Deere Companies produced this diagram showing a comparison of the respective power levels of LightSquared signals vs. satellite navigation signals.

Unfortunately for LightSquared, it has several problems to contend with, the most significant being its “zoning problem.”  The souped-up 4G network is simply not in character for the spectrum neighborhood it calls home.  It’s a McMansion being built in a neighborhood of cottages.  LightSquared’s neighbors are low powered satellite signals in the 1-2Ghz range, including those from the satellites which provide GPS.  In certain cases, receiver equipment can be designed to reject the adjacent interference a network like LightSquared could create, but with millions of existing GPS units already in use, that may prove impractical.

LightSquared has tried to rope off its channel space as much as possible, trading spectrum with other nearby users to create a nearly contiguous 20Mhz slice it can dedicate to its signals, in hopes of reducing interference.  But the recent tests suggest this may not be enough.  General Motors suggested LightSquared needs to find a better neighborhood — one more suited to the kind of signal it wants to offer.  That could come from a spectrum trade or a frequency reallocation by the FCC.

The FCC is taking a “wait and see” approach so far, claiming further tests are needed.  But the agency earlier pledged it would not allow LightSquared to operate its network if it created major interference problems for other spectrum users.  Some GPS manufacturers think that commitment is too vague, because “major interference” is in the eye of the beholder.

Those concerns may be warranted, considering the FCC earlier found its way clear to ignore the documented interference Broadband Over Power Lines created over both the AM and shortwave radio dial.  Even after a blizzard of lobbying and campaign contributions won support for BPL in Washington, the ultimately inferior product that resulted couldn’t win the support of the group that ultimately mattered most — paying customers.

[flv width=”640″ height=”500″]http://www.phillipdampier.com/video/Bloomberg Ahuja Says LightSquared to Finish 4G Network Before 2016 6-11-11.flv[/flv]

Sanjiv Ahuja, chief executive officer of LightSquared, talks about the company’s efforts to build a wireless broadband network as other spectrum users challenge the company’s potential to create interference.  (7 minutes)

Phillip Dampier

This week, the tech community has been buzzing over new entrants in the world of cloud computing.  Apple’s iCloud in particular has sparked enormous media coverage as the company plans to encourage customers to access all of their favorite content over their broadband connection.  Apple is also moving towards online distribution of many of its software products, including the forthcoming OS X Lion operating system, suggesting consumers can pass up traditional physical media like CD-ROMs or DVDs.

Cloud storage theoretically allows you to store your entire music, video and photo collection online for easy access from any device.  Watching the 20-somethings buzz about 100GB+ secure file lockers and the end of traditional file storage as we know it has been amusing, but these people need to get their heads out of the clouds.  Unless they become politically involved in America’s broadband debate, it is not going to happen the way they hope it will.

Tech entrepreneur?  Meet broadband provider reality check: the Internet Overcharging usage cap and “excessive use” pricing scheme.

While Steve Jobs was introducing iCloud, broadband providers and their industry friends have been ruminating over the impact all of this new traffic will have on their broadband networks.  In an homage to former AT&T CEO Ed Whitacre’s “you can’t use my pipes for free,” the drumbeat for implementing “control measures” for cloud computing and video traffic has been amplified several times over by certain providers, Wall Street analysts, and their trade press and equipment supplier lackeys.

One alarmed provider pondered the impact of iCloud in terms of their past experience with iTunes, which also spiked traffic when it was first released.  Others balk at the notion of consumers using broadband platforms to move entire libraries of content back and forth, especially on wireless networks.  The only sigh of relief detected?  Apple won’t start iCloud with video content — just music, at least at first.

The enemies list

The biggest targets — the companies that get a lot of pushback from providers for using “their networks” to earn millions for themselves are Google, Netflix, Amazon and Apple.  Each of them are rapidly moving into the online entertainment business, threatening to provoke more cable TV cord-cutting.  Netflix is now responsible for 30 percent of online traffic during primetime hours, a fact that some use as an accusation — as if Netflix should be held to account for its own success. Amazon has opened its own cloud based music storage and is also increasingly getting into online video content streaming.  Apple has a novel approach at handling its forthcoming iCloud music feature which should save hours in uploading, but the company is also moving towards online distribution of a growing proportion of its software, including the huge bug fixes and upgrades that will easily exceed a gigabyte if you own several Apple products.

Google is a frequent Washington target and honestly delivers the only truly effective corporate pushback to anti-consumer broadband pricing some providers have contemplated.  In fact, Google is putting its money where its mouth is building a gigabit network larger providers repeatedly scoff at as unnecessary, too costly, and too complicated.

While millions in venture capital funds new online innovations, only a miniscule amount of money is being spent to counter the lobbying major providers are doing in Washington to redefine the broadband revolution in their terms, complete with usage pricing that bears no relation to cost, arbitrary usage limits, and ongoing lack of true competition.

Online innovation is grand, but allowing providers to strangle it with Internet Overcharging schemes guarantees to end the party real fast.

Individually, none of the new cloud services are likely to blow out usage caps in excess of 100GB, but in combination they certainly could.  Anyone using online file backup, cloud storage of video and large music collections, uses Netflix or other online streaming services, and spends lots of time on the web will easily approach the limits some providers have established.  That doesn’t even include large software updates.  Unless you have an unlimited usage plan on the wireless side, don’t even think about using most of these services with AT&T’s 2GB monthly wireless usage cap.

Glenn Britt: The Internet is a utility which is why we can keep raising the price.

In the handful of countries with ubiquitous Internet Overcharging, little of this will pose a problem — companies won’t launch cloud computing services in markets where usage caps will effectively keep customers from using them.

That is why it is critical for some of America’s largest technology companies to get on board the fight against Internet Overcharging, and demand Washington recognize broadband as a utility service that should be wide open and usage cap free.  The evidence is right in front of you.  Time Warner Cable CEO Glenn Britt recognizes the fact broadband is an essential part of our lives today, which is why he is confident enough to keep raising the price and charging even more in the future.  It’s not about “network congestion,” “building the next generation of broadband,” or “pricing fairness.”  Stop the Cap! started at ground zero for Time Warner Cable’s 2009 version of “pricing fairness” — $150 a month for an unlimited use broadband account that likely cost major providers less than $10 a month to provide.  It’s about pure, naked profiteering, unchecked by free market competition in today’s broadband duopoly.

Unless a company like Google can vastly expand its own broadband rollouts, it is increasingly apparent to me (and many others), we may have to move towards an entirely different model for broadband in the United States — one built on the premise of the Interstate Highway System.  One advanced, publicly-owned fiber network open to all providers on which telecommunications services can travel to homes and businesses from coast to coast.

Nobody says private companies shouldn’t be able to compete, but every day more evidence arrives they will never be inclined to deliver the next generation of service that other countries around the world are starting to take for granted.  They will instead protect their current business models at all costs, even if that means throwing America’s broadband innovation revolution under the bus.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/CNN Will iCloud Measure Up 6-7-11.flv[/flv]

CNN takes a look at what makes Apple’s iCloud service different from competitors from Google and Amazon.  (5 minutes)

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/CNN Dropbox Cloud Computing 6-8-11.flv[/flv]

CNN talks with the folks at Dropbox about their cloud file storage system.  (3 minutes)

More than 200 Verizon customers in Pennsylvania found their checking accounts balance-challenged when Verizon accidentally withdrew as much as $400 from those already paid in full.

Stop the Cap! reader Chandalee in Pittsburgh sent word her family’s checking account saw a surprise withdrawal from Verizon amounting to hundreds of dollars which helpfully paid for another customer’s past due balance.

“I was outraged when I saw Verizon cleaned us out, and I only learned about it when my debit card was declined at the grocery store — an incredibly embarrassing situation,” Chandalee shares.  “If we didn’t have bank reform, our bank would have probably charged us another $300 in bounced debit transaction fees before we learned about what Verizon did.”

Chandalee logged into her bank’s website when she got home and discovered the surprise charge from Verizon.

“I called them on the phone, they hung up on me twice, then told me they didn’t know what I was talking about,” Chandalee says. “I told them I have nearly 400 reasons they were working my last nerve and if they didn’t want to see my face in theirs, they had better put back my money.”

Verizon accused Chandalee of being rude.

“They don’t know what rude is,” she retorts.  “I asked for a supervisor and the woman — Ms. Jefferson or something, tells me she is the supervisor, and I told her get someone who supervises her ass on the line real quick.”

Finally, someone noticed her account was already paid in full and they couldn’t find evidence of the extra withdrawal, leading to a new series of questions about whether she had a Verizon Wireless account and maybe she meant to call them instead.

“As if Verizon isn’t also Verizon Wireless… it sure looks like the same red “V” to me — besides I have Sprint,” Chandalee said.  “They don’t know who they are dealing with.”

After logging more than two hours on the phone with Verizon, the stalemate ended in a draw.  Verizon wanted copies of the bank statement showing the charges and Chandalee was speed dialing her bank to reverse them.

[flv width=”480″ height=”290″]http://www.phillipdampier.com/video/WTAE Pittsburgh Verizon Mixes Up Billing, Charges Customer Extra 385.mp4[/flv]

Last Thursday, the mystery was solved when WTAE-TV in Pittsburgh reported Chandalee wasn’t the only customer suffering from Verizon Empty Bank Account Syndrome.  It turned out a “system glitch” was responsible for payments being withdrawn from the “wrong accounts,” and Verizon promised a quick fix.  Chandalee wonders if the only way to get Verizon’s attention is to call the local TV station whenever the bill is wrong, because they sure didn’t listen to her when she called.  In the end, her bank reversed the charges and Chandalee told Verizon to delete all auto-debit information on her account.  “I will write these people my own check from now on,” she says.  “People need to watch their bank accounts so this doesn’t happen to them.”  (2 minutes)

[Updated 10:14pm — We received word the 200+ impacted customers were from across the nation, not just in Pennsylvania.]