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Chattanooga: America’s First Gig City Opens the Door to Innovation, Jobs With U.S. Ignite

Phillip Dampier June 13, 2012 Broadband Speed, Community Networks, Editorial & Site News, EPB Fiber, Public Policy & Gov't, Video Comments Off on Chattanooga: America’s First Gig City Opens the Door to Innovation, Jobs With U.S. Ignite

Chattanooga, Tenn. is teaming up with U.S. Ignite to leverage America’s first Gigabit broadband city as the home of super high speed broadband innovation.

Municipally-owned EPB’s fiber to the home network is already attracting big businesses and high tech jobs to southeastern Tennessee, but now it will become an incubator for America’s next generation of broadband applications and services. U.S. Ignite will use EPB Fiber’s network to help foster the creation of new digital applications that will transform health, education, public safety, and manufacturing and help keep America a leader in high tech innovation.

It took a public, community-owned utility with the vision of an American fiber optic future to make this possible. Cable and phone companies have unilaterally decided there is no need for gigabit broadband. Will community broadband and marketplace game-changers like Google ultimately be the salvation of America’s high speed future?

[flv width=”640″ height=”500″]http://www.phillipdampier.com/video/Chattanooga US Ignite.flv[/flv]

Learn more about Chattanooga’s broadband success story through this video, which also introduces U.S. Ignite’s new project. (3 minutes)

 

Verizon Wireless Declares War on Average Data and Text Users

Kuittinen

Forbes Magazine has been pondering Verizon’s radical shift to eliminate buckets of voice minutes and text messages, while increasing prices on wireless data just when mobile broadband is expected to become the new profit center for wireless phone companies. It appears Verizon is well on the way to milking the data cash cow.

Tero Kuittinen notes Verizon Wireless has been on a rate increase binge, primarily by eliminating cheaper plans in favor of those with bigger buckets for voice and text services customers simply don’t need. What used to cost $50 a month two years ago for a respectable minute plan jumped to $70 for a smartphone with data, and now will increase another $20 to $90 a month, and give customers a smaller data allowance.

Verizon Wireless argues customers will get more bang for their buck, and for heavy voice, mobile hotspot and texting users, they may be right. But for the average customer who watches their voice minutes and keeps texting to a reasonable level, prices are going nowhere but up, whether you want unlimited voice and texting or not.

Q. Will Verizon Wireless herd all of its customers to unlimited voice calling at a higher price? A. Yes!

Why is Verizon taking the risk of alienating consumers by forcing them into a major price hike?

  • This is a clever move to try to cut Skype and WhatsApp down before they erode Verizon’s voice and texting revenue any further. Consumers can still use Skype and WhatsApp – but there is less incentive, because you are forced to pay for unlimited voice and text anyway.
  • The campaigns to lure consumers into buying tablet data plans have not worked. Most people opt for WiFi only tablets. The new Verizon plan basically forces all consumers to pay a higher monthly bill – and then offers them an option to add a tablet data connection for just $10 extra. Adding mobile data to your tablet becomes much more alluring. You’re paying $90 base price anyway – what’s another ten bucks?
  • Verizon believes Sprint and T-Mobile are now so weak they offer no effective competition. Most consumers are so suspicious about their coverage area and/or device ranges that Verizon does not need to worry about defections too much.

America has yet to hear from the other half of the Attizon duopoly, Kuittinen warns, and AT&T is usually cited as the less-consumer-friendly choice in wireless. Kuittinen believes neither company particularly cares about what consumers ultimately think about the new plans, because their only alternatives have more limited coverage, don’t always have access to the hottest new devices, and have 4G networks that don’t keep up particularly well with their larger rivals. (Clearwire on Sprint, anyone?)

[flv width=”360″ height=”290″]http://www.phillipdampier.com/video/WDTN Dayton Verizon Tricked Me 6-13-12.f4v[/flv]

WDTN’s morning news show weighed in on Verizon Wireless’ new “Share Everything” plan. Verizon got scathing reviews from the Dayton, Ohio news show, with one host concluding Verizon Wireless has tricked her with an unlimited data plan it now wants to take away.  (2 minutes)

Sprint Allows Its Majority Stake in Clearwire to Slip Below 50 Percent

Phillip Dampier June 12, 2012 Broadband Speed, Sprint, Video, Wireless Broadband 1 Comment

Sprint Nextel has allowed its majority share in Clearwire Corporation to drop below 50 percent in a strategic move to rebalance its voting and economic interest in the wireless partnership.

Clearwire runs the WiMAX 4G network Sprint sells to its customers, but America’s third largest cell phone carrier shares that 4G network with several other companies that resell access under various brands, including Time Warner Cable Mobile, Best Buy Mobile, and a range of smaller “MVNOs,” which mostly offer prepaid access.

Clearwire’s troubled existence forced Sprint to reduce its involvement and ownership in the company last year, when some analysts predicted the company faced imminent default on its debt. Had that happened, Sprint would have found itself inextricably tied to Clearwire’s fate as a majority owner, and could have been forced to help bailout the enterprise.

Clearwire has been trying to reinvent itself after Sprint declared it planned to construct its own 4G LTE network that would gradually replace the older WiMAX technology Clearwire uses.  That news challenged Clearwire because Sprint in the largest user of the network, providing 9.7 million customers with access. Clearwire’s own retail service, under the Clear brand, has just 1.3 million customers. More than one-third of Clearwire’s income comes from Sprint.

As Sprint customers gradually depart from WiMAX, Clearwire is trying to find new markets reselling access to the older technology to prepaid startups and discount resellers including FreedomPop, NetZero, Simplexity, and most recently Jolt Mobile.

But even Clearwire understands the days of its WiMAX network are limited. The company plans to build its own TD-LTE 4G network to remain competitive, and will resell wholesale access to prepaid services and to larger concerns like Leap Wireless’ Cricket and Sprint as those companies work to gradually expand their own LTE networks.

Clearwire believes their enormous spectrum assets could help smaller wireless companies fulfill demand for 4G service, particularly if those companies lack sufficient spectrum to fully provide the service themselves.

“We believe that, as the demand for mobile broadband services continues its rapid growth, Sprint and other service providers will find it difficult, if not impossible, to satisfy their customers’ demands with their existing spectrum holdings,” Clearwire indicated in its last quarterly report. “By deploying LTE, we believe that we will be able to take advantage of our leading spectrum position to offer offload data capacity to Sprint and other existing and future mobile broadband service providers for resale to their customers on a cost effective basis.” .

Clearwire plans to have 5,000 TD-LTE cell sites functioning by mid-2013 and quickly grow the network to 8,000 cell sites nationwide. Among the first cities expected to get the new LTE 4G service first are New York, Los Angeles, Chicago, and San Francisco.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/Clearwire 4G LTE Trials Results 1-2011.flv[/flv]

Clearwire holds more wireless spectrum than any other American wireless company, with 150 MHz in the 2.5 GHz band in the nation’s top 100 metro areas. Unfortunately for them, their high frequency spectrum does not penetrate buildings  as well as lower frequencies, such as 700MHz (Verizon & AT&T), making reception problematic indoors, especially in areas where signal strength is lower. Despite that, Clearwire believes its huge swath of spectrum gives it the ability to deploy extremely wideband 4G LTE service, which this video shows can support faster speeds. But the tests were conducted outdoors, where Clearwire’s network typically performs better. (2 minutes)

Verizon’s New “Share Everything” Plans Will Bring Many Higher Cell Bills

Verizon Wireless unveiled their new “Share Everything” Plans this morning, claiming consumers wanted “simpler, easier-to-understand” plans that let them share their data plan across multiple devices:

But a closer examination of the plans, to be introduced June 28, shows many Verizon customers will face substantially higher cell phone bills if they choose one of Verizon’s newest plans. Perhaps more importantly, customers upgrading to a new subsidized phone/contract renewal on or after that date will be forced to forfeit any grandfathered unlimited data plans they still have with Verizon.

“It is an effort to move ARPU up,” Walt Piecyk, an analyst with BTIG LLC in New York told Bloomberg News, referring to average revenue per user, a measure of how much each customer spends each month.

Obviously acknowledging that customers are using fewer voice minutes and are increasingly finding ways around text messaging charges, Verizon’s new plans sell customers on the idea they can now talk and text as much as they want, but as far as data is concerned, customers will potentially pay much more for less service.

Those light on talking and texting are most likely to be hit hardest by the new cell phone plans.

Verizon formerly charged $50 a month for a basic Nationwide Talk Share plan that included 700 shared voice minutes. Smartphone users also paid $29.99 a month for unlimited data. Together, that amounts to $80 a month. Under Verizon’s $40 “Share Everything” Plan, customers can talk and text all they want, but their unlimited data plan is gone, replaced with a 1GB basic plan for $50. That costs $10 more than customers used to pay on Verizon’s 700 minute plan with an unlimited use data plan. Need 2GB a month? Add an extra $10, bringing you a Verizon phone bill of at least $100 a month for the first line on your account, before taxes and fees.

Other family member lines may also be hit. Verizon used to charge $9.99 a month for extra lines on a shared account. The new price is $30 for a basic phone, $40 for a smartphone. Those family members with smartphones on an older Verizon account each would also incur $29.99 a month for their own individual data plan, which was also unlimited.

Although the base fee for the additional line with a data plan still remains around $40 a month, family members will be forced to share the primary line’s data bucket. Customers will quickly find a 1GB data plan is not going to last long on an account with two or three smartphones. That means expensive upgrades, which start at $10/GB.

Accounts with a mix of smartphones and basic phones face an even stiffer price hike. The $9.99 a month customers used to pay for a basic phone for grandma will now run $30 a month. She won’t be talking or texting much, so the extra features built into Verizon’s new plan will represent a pointless $20 monthly rate increase and an invitation to set grandma up with her own prepaid cell phone instead.

Verizon’s new “Share Everything” concept clearly builds major profits into Verizon’s future:

  • Customers are forced to pay for unlimited voice and texting services, even as those services lose popularity, costing Verizon little to nothing;
  • Data customers are encouraged to add additional devices to their account, but as more data gets used, ongoing upgrades to your data plan at an increment of $10/GB or more will be required;
  • Customers considering a new Apple iPhone or other smartphone will be forced to forfeit any existing unlimited data plan to upgrade, which guarantees future profits from customers consuming increasing amounts of data.
For Verizon’s most premium customers, the new plans may deliver temporary savings, as long as data usage is tempered:
  • Customers paying for expensive texting plans will save the cost of those add-ons;
  • Talk time is now unlimited on most plans, putting an end to overages;
  • Verizon’s Mobile Hotspot feature will now be turned on for all customers on the Share Everything plan (to encourage additional data usage no doubt), which will eliminate at least $20 a month for the feature under existing plans;
  • Customers who own multiple wireless devices configured to work with Verizon, but only use them occasionally, will likely save sharing a single data plan instead of paying for one plan for each device.
All in all, customers who spend the most with Verizon will probably find some savings from Verizon’s newest plans, but legacy customers grandfathered on unlimited data and calling plans probably will not, and lighter users who want fewer features will find substantially higher prices staying with Big Red. For them, a switch to a different carrier or even prepaid service will increasingly appear attractive as monthly phone bills now soar above $100 a month.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/Verizon Share Everything Plan 6-12-12.mp4[/flv]

Verizon’s introductory video for its new Share Everything plans.  (1 minute)

West Virginia Frontier Customers Frustrated Over Long Service Outages

Phillip Dampier June 11, 2012 Consumer News, Frontier, Public Policy & Gov't, Rural Broadband, Video Comments Off on West Virginia Frontier Customers Frustrated Over Long Service Outages

Pendleton County, W.V.

Pendleton County, W.V. residents are frustrated by another landline service outage afflicting Frontier Communications in the eastern panhandle region of the state.

The latest disruption began early Friday morning, leaving limited phone service throughout the county, with customers unable to dial any number that was not within the local 249 exchange.

Customers found cell phone service spotty, as it traditionally always is in the county, leaving some with no way to communicate and frayed nerves.

WHSV-TV reports Rosa Propst was extremely upset by the outage which dragged on for nearly two days. Propst’s father was hospitalized in another county and medical personnel could not reach her to report her father’s deteriorating medical condition.

Her ill father was also upset because he could not reach his daughter — or just about anyone else in Pendleton County over the weekend.

“I would have held Frontier responsible for not giving us an emergency services line where we could get to a hospital or call the hospital,” Propst told the station.

Frontier eventually found the problem — a series of fiber cuts over the length of 1,000 feet of cable. A Frontier spokesperson said the company had to replace about 7,000 feet of cable and had to find workers willing to climb 40 foot telephone poles in what was characterized as a rugged area.

Customers complained this was not the first significant outage for Frontier customers in the area.

The company eventually repaired service early Sunday morning.

Frontier has been accused of lacking network redundancy, letting phone companies bypass damaged lines by switching to backup infrastructure.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/WHSV Harrisonburg Customers in Pendleton County Frustrated Over Limited Phone Service 6-10-12.flv[/flv]

WHSV first reported the major service outage to viewers during the weekend local news, noting customers between Brandywine and Sugar Grove had lost landline service. (2 minutes)

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/WHSV Harrisonburg Family in Pendleton County Frustrated Over Phone Service 6-12-12.flv[/flv]

 In this second report, WHSV talks with the Propst family about the human impact extended service outages can have on customers.  (2 minutes)

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