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GM’s OnStar Switching to AT&T; Verizon Wireless Services Will Remain Active in Older Vehicles

Phillip Dampier February 26, 2013 AT&T, Consumer News, Data Caps, Verizon, Wireless Broadband Comments Off on GM’s OnStar Switching to AT&T; Verizon Wireless Services Will Remain Active in Older Vehicles

onstarGeneral Motors announced Monday it was planning to introduce built-in 4G wireless connectivity from AT&T in OnStar-enabled vehicles starting with the 2015 model year, gradually ending a relationship GM has maintained with Verizon Wireless since 1996.

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The deal is part of AT&T’s aggressive expansion into the wireless connected-vehicle world and could enable streaming video and other bandwidth-intensive services not now supported by GM’s agreement with Verizon.

OnStar currently relies on Verizon’s CDMA digital network to provide a car phone and slow speed data network to share vehicle diagnostics and enable certain remote functions. Current vehicle owners can continue to use OnStar services delivered over Verizon’s wireless network. But starting in mid-2014, most new Chevrolet, Buick, GMC and Cadillac models will be equipped with AT&T 4G LTE service instead. In Canada, OnStar will continue to rely on Bell Mobility.

att_logoNew GM vehicle owners receive one free year of OnStar’s basic service, which includes automatic collision notification, stolen vehicle and roadside breakdown assistance, remote door unlock, remote horn and light flashing to find a vehicle, remote vehicle diagnostics, and a built-in speakerphone that can be used to make or receive calls (after an initial trial, customers must buy additional minutes). Some newer GM models also allow OnStar staff to slow down a stolen vehicle and even disable it. After one year, the basic Safe & Sound package can be continued for $18.95 a month ($24.95 in Canada). Drivers that want to add turn-by-turn navigation pay $28.90 a month ($39.90 in Canada), which also includes all the basic features offered in the Safe & Sound package.

OnStar has traditionally only offered limited interactive data service with its telematics system, mostly powered through spoken voice commands. The new agreement with AT&T could mean your next GM vehicle will become a roving hotspot, powering smartphones, laptops, built-in televisions, and various in-car apps that need a 4G data connection to work well.

AT&T expects expansion into wireless in-car communications will be highly lucrative at a time when smartphone sales are starting to slow. There is no word on the cost for the AT&T-enabled version of OnStar, but prices will likely be higher than traditional OnStar service plans, and will vary depending on the amount of data consumed.

gm“We’re sitting on the greatest growth opportunity in history,” Ralph de la Vega, CEO of AT&T Mobility said in an interview with CNNMoney. “With Mobile Share, we don’t care so much anymore about what you’re doing on the network … but all those things like cars and home security are where the monetization opportunity is.”

In its latest annual Visual Networking Index, Cisco predicts by 2017 the average American will use a total of 6.2GB of data per month on various mobile devices. Last year, consumers used an average of 752MB. At current AT&T pricing without an unlimited data option, the average customer will pay at least $40 more per month in data use charges within four years.

AT&T’s rush into vehicle connectivity, home security, and wireless machine-to-machine communications will also place more burdens on AT&T’s network at the same time the company is complaining about spectrum shortages.

Ford Motor says GM’s OnStar system has one significant flaw: it lacks an upgrade path. GM vehicle owners are stuck with the technology that comes built-in with the car. Historically, that has been a problem. In the early 2000s, OnStar customers with older analog-only service lost access to OnStar completely when Verizon dismantled its analog wireless network. More recent GM vehicle owners are frustrated to find the newest OnStar features are only available to the most recent new buyers. Vehicles as little as 24 months old are still unable to use OnStar’s smartphone app, which enhances the value of OnStar for subscribers.

Ford says it will stick with its SYNC system, developed with Microsoft, which links the owner’s smartphone with the vehicle using Bluetooth. Users upgrading a phone can continue to use Ford SYNC by pairing the new phone with the in-car system, bringing along any new features like faster data connectivity.

Verizon FiOS Offers Easy $10 Upgrade to 50/25Mbps Service: Click Your Remote Twice

Phillip Dampier February 21, 2013 Broadband Speed, Competition, Verizon 5 Comments

fios quantum 285x190Verizon FiOS has made it easy for broadband customers to upgrade to 50/25Mbps service for $10 more a month.

Getting access to the company’s introductory Quantum tier is as simple as going to FiOS TV Channel 500 and clicking the OK button twice with your remote control. Within one hour, your speeds will be upgraded. For those who don’t subscribe to FiOS TV, you can visit the FiOS Quantum website or use the MyFiOS smartphone app.

A promotion for new customers includes an introductory offer of FiOS TV, Quantum 50/25Mbps, and telephone service for $89.99 a month with a $250 debit card rebate in certain markets.

Last summer, the company launched the Quantum brand to market its highest speed tiers: 50/25Mbps, 75/35Mbps, 150/65Mbps or 300/65Mbps.

Verizon says the company noticed an increasing demand for faster speed service because customers are connecting more devices to the Internet. Streaming multiple online videos at the same time, for example, can burden slower speed Internet services.

Verizon says the faster speeds also keep the company ahead of its cable competition, which has struggled to provide affordable faster tiers of service and remains limited on upstream speeds.

[flv width=”640″ height=”380″]http://www.phillipdampier.com/video/Verizon FiOS Quantum Upgrade 2-15-13.flv[/flv]

Verizon FiOS is now offering broadband customers a $10 upgrade to 50/25Mbps service just by clicking a button on your FiOS TV remote control twice.  (1 minute)

Verizon Wireless Issues Dirty Baker’s Dozen List of “High Risk” Android Apps

Phillip Dampier February 21, 2013 Consumer News, Data Caps, Verizon, Wireless Broadband 2 Comments

Verizon Wireless has created a new warning page about “high-risk apps” that can chew up your data allowance or kill a fully charged Android smartphone battery in a matter of hours.

“Occasionally we learn about apps in the Google Play™ Store that might have serious negative effects on your device,” the website states. “We work regularly with app developers to help them fix problems with their apps, and apps are removed from this list as soon as the issues are fixed.”

All of the apps on the baker’s dozen list are games:

Asphalt 7:Heat
 Version: 1.0.4
 Developer: Gameloft
 Last Reviewed: January 2013

Description: When running, this app keeps the device from going to sleep mode. As a result, a device left untouched with the app running will drain the battery about 2.4 times faster than normal.


Burger
 Version: 1.0.4
 Developer: Magma Mobile
 Last Reviewed: October 2012

Description: When running, this app keeps the device from going to sleep mode. As a result, a device left untouched with the app running will drain the battery about 2.3 times faster than normal.


Doodle Jump
 Version: 1.13.8
 Developer: GameHouse
 Last Reviewed: September 2012

Description: When running, this app keeps the device from going into sleep mode. As a result, a device left untouched with the app running will drain the battery about three times faster than normal.


Draw Something
 Version: 1.11.15
 Developer: OMGPOP
 Last Reviewed: December 2012

Description: When running, this app keeps the device from going to sleep mode. As a result, a device left untouched with the app running will drain the battery about 2.7 times faster than normal.


Fruit Ninja Free
 Version: 1.6.2.0
 Developer: Halfbrick Studios.
 Last Reviewed: December 2012

Description: When running, this app keeps the device from going into sleep mode. As a result, a device left untouched with this app running will drain the battery about 2.2 times faster than normal.


Grand Theft Auto III
 Version: 1.3
 Developer: Rockstar Games, Inc.
 Last Reviewed: September 2012

Description: When running, this app keeps the device from going into sleep mode. As a result, a device left untouched with this app running will drain the battery about 1.8 times faster than normal.


Hill Climb Racing
 Version: 1.4.1
 Developer: Fingersoft
 Last Reviewed: January 2013

Description: When running, this app keeps the device from going into sleep mode. As a result, a device left untouched with this app running will drain the battery about 2.7 times faster than normal.

This app uses a large amount of data while running in the background.  A device left untouched with the app running could use as much as 6.4MB in 24 hours, or 190MB in a 30 day period.


Jail Escape
 Version: 1.1
 Developer: mazjustin
 Last Reviewed: October 2012

Description: When running, this app keeps the device from going to sleep mode. As a result, a device left untouched with the app running will drain the battery about 2.8 times faster than normal.

This app uses a large amount of data while running in the background. A device left untouched with the app running could use as much as 17MB in a 24 hour period, or more than half a gigabyte in  30 day period.


Need for Speed: Most Wanted
 Version: 1.0.46
 Developer: Electronic Arts, Inc.
 Last Reviewed: January 2013

Description: When running, this app keeps the device from going into sleep mode. As a result, a device left untouched with this app running will drain the battery about 4.5 times faster than normal.


N.O.V.A. 3 – Near Orbit
 Version: 1.0.2
 Developer: Gameloft
 Last Reviewed: September 2012

Description: When running, this app keeps the device from going into sleep mode. As a result, a device left untouched with this app running will drain the battery about 2.2 times faster than normal.


Osmos HD
 Version: 1.2.15
 Developer: Hemisphere Games
 Last Reviewed: October 2012

Description: When running, this app keeps the device from going to sleep mode.  As a result, a device left untouched with the app running will drain the battery about 3 times faster than normal.


Wreck It Ralph
 Version: 1.1
 Developer: Disney
 Last Reviewed: January 2013

Description: When running, this app keeps the device from going into sleep mode. As a result, a device left untouched with this app running will drain the battery about 2.3 times faster than normal.


Zombie Frontier
 Version: 1.0.6
 Developer: Feelingtouch Inc.
 Last Reviewed: December 2012

Description: When running, this app keeps the device from going into sleep mode. As a result, a device left untouched with this app running will drain the battery about 3.3 times faster than normal.

New Verizon FiOS Customers in Philly Get Valentine’s Day Surprise from ‘FiOS Cupids’

Phillip Dampier February 18, 2013 Competition, Consumer News, Verizon Comments Off on New Verizon FiOS Customers in Philly Get Valentine’s Day Surprise from ‘FiOS Cupids’

vz fios cupid valentines philadelphia 285x190Verizon last week surprised 20 Philadelphia families scheduled for installation of its fiber optic service FiOS on Valentine’s Day with flowers, chocolates and Verizon-labeled canvas bags.

The surprise visits from “FiOS Cupids” were part of a marketing and publicity campaign to highlight FiOS in parts of northeastern and northwestern Philadelphia. Verizon has been slowly rolling out its network in the city, now reaching a potential 1.1 million households.

Although Verizon has suspended expanding its fiber optic network into new communities, it is still working to complete network builds already committed before the project was suspended.

Verizon has until 2016 to complete its FiOS network in Philadelphia.

Customers Abandoning Verizon’s Dead NYC Landlines, Internet 4 Months After Sandy

Phillip Dampier February 14, 2013 Audio, Competition, Consumer News, Public Policy & Gov't, Verizon, Video Comments Off on Customers Abandoning Verizon’s Dead NYC Landlines, Internet 4 Months After Sandy

sandyNearly four months after Hurricane Sandy struck Manhattan, many customers are still waiting to get their phone and Internet service restored.

Verizon’s black hole extends across parts of Lower Manhattan, such as along Avenue C, roughly from Third Street to Tenth Street. There, business transactions are often “cash-only,” because stores and bars have no ability to process credit card transactions. But getting cash can also be difficult as ATMs, which also rely on Verizon’s network, display the same “Offline” message they have shown for more than three months.

Some of Verizon’s customers are fed up, especially after the company started asking customers to pay for phone and broadband service they don’t have. Several customers report the company expects its monthly bills to be paid, with complicated service credits forthcoming after payments are applied. Customers who don’t pay have been assessed late fees or face collection activity for service that has not worked since Halloween.

WNYC Radio reports it has been nearly four months since Hurricane Sandy hit the northeastern U.S. and large sections of Lower Manhattan still don’t have phone or broadband service from Verizon. (February 13, 2012) (4 minutes)
You must remain on this page to hear the clip, or you can download the clip and listen later.

Verizon does not seem to be in much of a hurry, a point of contention with the New York State Public Service Commission, which may be preparing to fine Verizon yet again for failing to meet service standards. The company has been on probation with the PSC for some time. Last summer, the regulator fined Verizon $100,000 for missing required service standards during the month of July, 2012. More than 1,100 of 5,400 reported outages were not repaired within the required 24 hours.

Verizon-logoThat was an improvement over how the company performed in October and December, 2011, where prolonged service outages provoked the PSC to eventually fine Verizon $400,000.

This time Verizon wants a free pass from more fines, claiming enormous restoration efforts necessitated by Sandy are responsible for any delayed response.

Assistant Attorney General Keith Gordon is not buying it. He called Verizon’s reports on outages “disingenuous at best,” and accused Verizon of manipulating data and delivering incomplete outage statistics.

Nobody outside of Verizon knows how many New Yorkers still lack phone or Internet service — the PSC is obligated to keep specific numbers private at the behest of the telecommunications companies themselves.

“Given the fact that the telecommunication industry is highly competitive, such information is considered confidential,” James Denn, a PSC spokesperson told WNYC Radio.

[flv width=”534″ height=”320″]http://www.phillipdampier.com/video/NY1 Lower Manhattan Resident Has Lost Phone Service For Months Following Sandy 1-15-13.mp4[/flv]

NY1 reports on Greenwich Village residents who are still without Verizon service months after Sandy. They claim Verizon broke multiple promises to get service restored.  (1 minute)

out of serviceThe Bloomberg Administration strongly disagrees with the PSC’s handling of outage information.

“This information should also be made publicly available to consumers so they may track the status repairs, obtain reasonable estimates as to when service might be restored, and compare performance across competing carriers,” said Rahul Merchant, chief information and innovation officer for New York City.

For customers who can’t manage their businesses without phone or Internet service, relief is coming from an increasingly aggressive Time Warner Cable.

Verizon’s largest rival has dispatched armies of salespeople onto the streets in Verizon-deprived areas. The cable company has begun to steal away a number of out-of-service Verizon customers.

That occasionally comes as a surprise to Verizon workers that show up to make repairs, only to be told “I quit you two weeks ago,” by annoyed business owners.

Verizon never got the message.

[flv width=”624″ height=”372″]http://www.phillipdampier.com/video/WNBC New York Sandy-Damaged High School Still Without Phone Service 3 Months After Storm 2-6-13.flv[/flv]

WNBC reports this New York City high school has been left without Verizon service for three months, forcing teachers and staff to use cell phones to communicate.  (2 minutes)

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