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AT&T Complains About Signal Boosters They Can’t Own or Control

Signal boosters use an outdoor antenna to reach distant cell tower sites, while using an indoor antenna your mobile device can lock onto for improved reception.

If the Federal Communications Commission has its way, Americans annoyed with lousy cell phone reception will soon be able to purchase a new generation of signal boosters capable of delivering service to fringe reception areas ignored or bypassed by providers.  And unlike home cell-phone extenders, they won’t use your home broadband connection while also eating up your voice and data allowance.

A signal booster, not to be confused with a “femtocell” some wireless carriers sell or give to customers, acts like an amplified super-antenna — giving a boost to phones and mobile broadband signals in difficult reception areas.

This devices have been around and legal to use for a several years in North America, much to the consternation of cell phone companies and some public safety officials who deal with occasional interference problems created by misused or malfunctioning equipment.  The FCC is trying to find ways to mitigate interference problems while still allowing customers to benefit from signal boosters.  There are documented cases of rescuers relying on the equipment in remote disaster areas, and rural residents have managed 911 calls that would have been impossible without signal boosting technology.

Despite the agency’s efforts, several cell phone companies — particularly AT&T, object to the Commission’s plans to allow the independent use of signal-boosting equipment on “their” frequencies and networks.  Because cell phone boosters agnostically enhance every company’s signal within its frequency range and does not require users to pre-register phones to get access, AT&T stands to lose revenue if they are not the exclusive authority on selling, approving, and registering the use of miniature relay stations that boost their network’s coverage area.

AT&T currently sells customers femtocells which reduce dependence on the carrier’s overburdened 3G network — offloading traffic onto home and workplace wired broadband connections, which includes both voice calls and data.  But only a small percentage of customers get the equipment for free, often extending their contracts in the process.

Some providers and emergency responders have documented instances where these devices have created interference problems for cell tower sites and for emergency radio traffic that co-exists on the same frequency bands signal boosters occupy.  In some cases, inappropriate use of signal boosters has blocked emergency traffic, shut down cell sites, or reduced their coverage.  That is why the FCC wants the next generation of signal boosters to be able to intelligently interact with cell sites and other traffic users and reduce their power or discontinue service if they begin to create interference problems.

AT&T’s suggested safeguards go well beyond what most other carriers want from the FCC:

First, AT&T proposes that wireless licensees have “ultimate control” over any signal boosters operating on their networks under a presumptive authorization.  Specifically, signal booster operators must activate their devices with the licensee prior to initial use. In addition, the booster must possess technology to permit the licensee’s network to identify the device as a booster and identify its location at all times. Further, the licensee must have “dynamic control over the boosters’ transmit power” and have the authority and ability to turn off the booster for any reason at any time. Alternatively, AT&T proposes that the booster have “automatic gain control functionality that adjusts the power provided to the booster based on distance to the relevant base station.”

Second, AT&T proposes that signal boosters may only be operated on a channelized basis on the frequencies authorized for use by the wireless licensee whose signal is being boosted. AT&T suggests that manufacturers could meet this requirement by selling carrier-specific narrowband boosters or by designing “intelligent” boosters that limit transmissions to the spectrum licensed to the carrier whose signal is being boosted.

Third, AT&T proposes that signal boosters be designed with oscillation detection and will terminate transmission when oscillation occurs.

Fourth, AT&T proposes an expanded certification process for signal boosters that are to be used pursuant to a presumptive authorization. Specifically, the booster would be subject to (1) the Commission’s equipment certification process; (2) an industry-driven certification process;105 and (3) individual licensee approval to ensure compliance with the licensee’s proprietary confidential network protocols.

Fifth, AT&T proposes that any presumptive authorization standards be applied prospectively and that the Commission bring enforcement action against parties that sell, market, or use devices that do not meet the presumptive standard.

Wilson Electronics is a major manufacturer of cell signal boosters.

Equipment manufacturers are not impressed with AT&T’s ideas.  One tells Stop the Cap! if adopted, signal boosting equipment would cost more than double today’s average price of $200-400.

“AT&T has built so many requirements into their proposal, they know the result will be a product too expensive to sell to consumers,” the source tells us.  “And the part where AT&T wants the right to authorize and register the equipment gives them the option of charging a fee for doing so, turning the product into yet another way for AT&T to make money.”

Equipment manufacturers agree that there have been instances of interference problems, and they are willing to work with the Commission to find solutions, but not at the risk of adopting proposals some suspect are designed to destroy the signal booster business.

“AT&T is a control freak, plain and simple,” the source says.  “If they don’t own it or control it, it’s offensive to them.  It must be eliminated.”

More than one equipment manufacturer has noted, not for attribution, they find AT&T’s complaints a bit ironic.

“This is the same company that is already notorious for dropping calls,” said the source.  “You would think they would look favorably on anything that could deliver ‘more bars in more places,’ because AT&T sure isn’t doing it these days.  Just ask their customers.”

AT&T Tells Some Unlimited Data Customers ‘Netflix and Pandora Use’ Require Tethering Plan

Phillip Dampier April 12, 2011 AT&T, Data Caps, Wireless Broadband 10 Comments

In what one website is calling a data witch hunt, AT&T is reaching out and touching some unlimited data plan customers the company suspects of “tethering” — the practice of sharing your smartphone data plan with other devices such as a laptop, iPad, or even home computer.

Just a short time ago, Stop the Cap! reported AT&T was tracking down “heavy users” that were using over 10GB of wireless usage per month.  But now it appears AT&T is starting to contact customers using less — as little as 5GB, warning them they must sign up for a tethering plan if they intend on tethering their phones.  Only many getting the warnings are not tethering at all.  Modmyi, which has an active forum discussing the subject, reports their latest findings:

The first round appeared to be users on AT&T unlimited data plans that used more than 10GB of data in March. The latest round appears to be similar users using more than 5GB in March. It appears AT&T is on a data witch hunt. We’ve seen the message sent to users who simply use a lot of bandwidth (and never even tether/jailbreak) as well as users that use unauthorized tethering.

What’s most shocking is that many users have reported calling AT&T and were asked if they were using Netflix, Pandora, etc. Some have been told that using those services is the definition of tethering. We’re not sure if this is coming down from the AT&T top, or if this is simply non-technical AT&T customer service reps that are confused about what tethering is. However, based on the number of user reports, and the chances that users are very likely reaching different reps, this seems like deliberate AT&T rep training. Seemingly unethically, many customers are being convinced to pay for a tethering plan when they’re in fact not tethering at all.

AT&T has sought to monetize data usage across all of their networks, first imposing a 2GB usage cap on their wireless customers and now plans a 150-250GB cap on their wired broadband services.

Dollar-A-Holler Groups for AT&T/T-Mobile Merger

Phillip Dampier April 7, 2011 AT&T, Consumer News, Editorial & Site News, Public Policy & Gov't, T-Mobile, Wireless Broadband Comments Off on Dollar-A-Holler Groups for AT&T/T-Mobile Merger

It's "Return of the Astroturf Groups"

It did not take more than a few hours for the first non-profit and “minority advocacy” groups to hurry out press releases applauding the announced merger intentions of AT&T and T-Mobile.

Winning approval of the merger in Washington will take a full court press by lobbyists and organizations that claim to represent “the public interest,” even if the merger will likely raise prices for the constituents they ostensibly represent.  Too often, these groups also fail to openly disclose they have board members that work for the telecommunications industry or welcome large financial contributions made by one or both companies.  That makes it difficult for the average consumer to discern whether matters of arcane telecommunications policy are truly of interest to these organizations or whether they are simply returning a favor to the companies that write them checks.

The Communications Workers of America, the union representing many AT&T employees, has been applauding the announced merger on their website, “Speed Matters.”  It’s hard to blame the union for supporting the merger — it opens the door to union membership for T-Mobile employees.  The union does a good job representing their workers, and their interests often are shared by consumers.  For instance, the CWA has smartly opposed Verizon landline sell-0ffs to third party companies, which have tended to bring bad results for ratepayers.  But their website does trumpet some sketchy organizations not well known outside of the dollar-a-holler advocacy industry.

Take “The Hispanic Institute” (THI).  This obscure “group” chose a name for itself suspiciously similar to the much larger and more prominent National Hispanic Institute.  That’s where the similarity ends, however.

The Hispanic Institute believes the AT&T and T-Mobile merger will bring harmony and joy to the Latino community clamoring for mobile broadband:

“The proposed merger of AT&T and T-Mobile will move us closer to universal mobile broadband deployment. When we consider how essential mobile technology is to empowering communities, we conclude that this proposal is good for Hispanic America. It provides an opportunity to amplify the growth in mobile broadband adoption by both English and Spanish speaking Americans.”

AT&T regularly contributes substantially to Urban League programs.

In fact, the only thing most Latinos will find after the merger is higher prices for reduced levels of service.  T-Mobile’s aggressive pricing and innovative (and sometimes disruptive) packages are well-known in the industry, and they are a frequent choice of budget-minded consumers, including many members of the Latino community.  It does little good to expand mobile broadband service that many cannot afford.  Reduced competition always leads to higher prices, a fact of life missed by THI.

Perhaps THI’s misguided support for the merger was an aberration.  But then again, maybe not.  The group also promotes a pharmaceutical industry-funded scare site designed to convince Americans that prescription drugs imported from Canada are dangerous and unsafe.  Calgary is apparently the new Calcutta, when you have a vested interest in stopping people from saving a fortune on their medication by buying it north of the border.

Perhaps that was also just “an error in judgment.”  But little doubt remains after you read their spirited defense of the bottom-feeding payday loan industry (even though they claim they are not.)

Friends of Big Pharma, Payday Loan Gougers, and A Bigger AT&T are no friends of mine… or yours.

The Urban League is a regular recipient of AT&T cash.  In return, the group is no stranger to advocating for the phone company’s political agenda.  One of their chapters belongs to the ultimate in Astroturf groups — Broadband for America.  How many organizations cautiously optimistic about a telecom industry merger would rush out a press release about it?  They did:

“The pending merger of AT&T and T-Mobile USA holds potential opportunity for an expanded, diverse workforce … We plan to carefully observe the upcoming regulatory process and look forward to a transition that is guided by AT&T’s commitment to diversity and equal opportunity. We have every reason to be optimistic,” said Marc Morial, president and CEO.

Speed Matters somehow forgot to mention AT&T is a major member of the Alliance they quote in support of the merger.

Of course he does.

Then there is the ultimate in echo chamber advocacy courtesy of the Alliance for Digital Equality:

“The merger of T-Mobile USA and AT&T will enable rapid broadband coverage for most of the nation — including many lower-income and rural communities that have been largely underserved — through an expanded 4G LTE deployment to 95% of the U.S. population within six years. This is a huge step forward in making President Obama’s vision of reaching 98% of Americans a reality.

“What’s more, wireless broadband has shown tremendous promise in bringing our communities of color into the digital age — something that an increasing number of studies and reports have shown we have got to improve upon if we are going to bridge the digital divide that exists in this country. This merger puts the right technologies into the communities that need it, at the right time… and at the right price.” — Julius Hollis, Chief Executive Officer

Missing from these glowing words is an admission that AT&T is a major member of the Alliance.

It’s the coalition of the willing to sell out consumers.

New Zealand Commission Studies Usage Caps as Impediment to Broadband Development

Phillip Dampier April 5, 2011 Broadband Speed, Competition, Data Caps, Net Neutrality, Public Policy & Gov't, Rural Broadband, Wireless Broadband Comments Off on New Zealand Commission Studies Usage Caps as Impediment to Broadband Development

New Zealand’s Commerce Commission is planning to study Internet Overcharging schemes from Internet Service Providers as part of a review of the government’s planned investment of $1.35NZD billion to construct a state-subsidized fiber broadband network.

At issue is whether the government’s investment in broadband will not deliver value for money if broadband providers sell heavily usage-capped broadband services over the country’s new network.

The Commerce Commission serves as New Zealand’s antitrust regulator, charged with finding marketplace abuses and correcting them, especially in the absence of competition.  Included in the wide-ranging review:

  • Network peering: Allowing broadband traffic to flow freely between Internet Service Providers without interference or punitive expense;
  • Data caps: Whether ISPs will continue to limit broadband usage on a network paid for by public funds, pocketing the proceeds;
  • Net Neutrality: Ensuring that content over the network is treated fairly and equally.

“Our aim is to promote competition in telecommunications markets for the long-term benefit of end-users of telecommunications services in New Zealand,” Telecommunications Commissioner Ross Patterson said in a statement. “The study will result in a report which will identify any factors which may inhibit the uptake of ultra-fast broadband services.”

Most of the investigation will likely target New Zealand’s dominant phone company – Telecom New Zealand.  The former state-owned monopoly has rebuilt part of its market dominance pitching broadband service across the country over its landline-based DSL network, by which most New Zealanders obtain broadband.  While the company competes with other providers who resell service over Telecom phone lines, many critics charge the phone company position as the owner of the infrastructure gives it a powerful position in the market.

The New Zealand government hopes to retire its aging copper-wire telephone network and replace it with a combination of fiber optics in cities and towns and fixed wireless service in rural areas.  A discussion paper is expected from the commission by June, with a final report due in December.

Why Verizon’s LTE/4G Network Will Never Replace Cable/DSL Broadband: Usage Caps

Lynch

Verizon’s ambitions to provide 285 million people with the option of ditching their cable or DSL broadband account for its new LTE/4G wireless network is a dream that will never come true with the company’s wireless Internet Overcharging schemes.  With a usage cap of 5-10GB per month and a premium price, only the most casual user is going to give up their landline cable or DSL service for Verizon’s wireless alternative.

Dick Lynch, executive vice president and chief technology officer at Verizon spoke highly of Verizon’s new next generation wireless network as a perfect platform to deliver broadband service to landline customers, including many of those the company sold off to Hawaiian Telcom, FairPoint Communications, or Frontier.

“[LTE] provides a real opportunity for the first time to give a fixed customer in a home, broadband service — wireless — but broadband service,” Lynch said. “In wireless, I see a great opportunity within the LTE plans we have to begin to service the customers who don’t have broadband today … They will be able to have mobile LTE and also to be able to have fixed broadband.”

Unfortunately, Verizon’s LTE network comes with usage limits and a premium price — $50 a month for 5GB or $80 a month for 10GB.  At those prices, rural America will have two bad choices — super slow 1-3Mbps DSL ($30-60) with allowances ranging from 100GB-unlimited or LTE’s 5-12Mbps (assuming the local cell tower is not overloaded with users) with a usage cap that guarantees online video will come at a per-view cost rivaling a matinee movie ticket.

Still, Verizon is likely to test market the service as a home broadband replacement, particularly in territories they no longer serve.  Verizon has done much the same thing pitching a home phone replacement product that works with their wireless network to residents of Rochester, N.Y., and the state of Connecticut, neither currently served with landlines from Verizon.

Despite the pricing and cap challenges, Deutsche Bank — one of the Wall Street players that follows Verizon — thinks the company’s DSL-replacement has merit, if:

  1. If you are a regular traveler that needs a wireless broadband service anyway;
  2. You use broadband exclusively for web browsing, e-mail, and very occasional multimedia access;
  3. You are wealthy enough not to care about the overlimit penalty.

For everyone else, sticking with traditional DSL service will continue to be the most affordable option, assuming usage caps are kept at bay.  Where available, cable broadband service from companies that serve smaller communities, including Comcast Cable, Time Warner Cable, and Cablevision, among others, will probably continue to deliver the most bang for the buck in rural America.

 

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