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AT&T “Wins” Consumerist’s Third-Worst Company in America Award

The Consumerist awards AT&T the "Bronze Poo" Award for Third Worst Company in America. (Image: The Consumerist)

A video game company reviled by game fans and the perennially-shoddy Bank of America managed to beat out America’s lowest rated phone company in The Consumerist’s “Worst Company in America” annual award contest, but not by much.

As Electronic-Arts tries to explain away its top-worst rating, AT&T easily took third place after a consolation round decidedly eliminated Walmart.

Congratulations to the folks aboard the Death Star! As soon as we get some proper bronze-colored paint, we’ll be packing up your Bronze Poo and sending it off in the mail. It will, of course, include a 620-page end-user agreement that preempts any class-action lawsuits by AT&T employees.

Some Consumerist readers wondered why game fans rushed to beat EA over the head over its anti-consumer tendencies when Ma Bell was still ripe for some kicking:

This should be easy call. I’m pulling for AT&T to go all the way. The list of AT&T transgressions is long and wide-ranging. Much more so than EA.

  • AT&T is like the T-1000 Terminator, reassembling itself after Ma Bell was broken up in the 80’s;
  • AT&T caps broadband Internet connections;
  • AT&T is one of Washington’s biggest lobbyists;
  • AT&T blocks important updates from customer’s phones;
  • AT&T tried to buy up a competitor to reduce competition and further monopolize the spectrum which is collectively owned by We The People;
  • AT&T shameless displays its arrogance on its own AT&T Public Policy blog;
  • AT&T opposes Net Neutrality.

I could go on and on…

The Consumerist notes their award epitomizes the last 12 months for AT&T.

“First it attempted to leap-frog to the head of the wireless pack by swallowing T-Mobile whole, only to fail miserably after many months and at a cost of several billion dollars,” the piece reads. “Then it came tantalizingly close to vying for the coveted Worst Company In America Golden Poo trophy, only to be given the smack-down by a video game company. At least it won’t be leaving the tournament empty-handed.”

Sprint Will Continue Offering Unlimited Data On Its Forthcoming LTE 4G Network

A Sprint spokesperson this week confirmed the company will continue selling “unlimited data” service on their forthcoming LTE 4G network.

Sprint’s Nichole Cappitelli told TechHog the carrier plans to extend unlimited access, with no speed throttling, to those buying Sprint’s first LTE phone, the Viper 4G.

Sprint begins accepting pre-orders for the LG phone April 12, with an anticipated shipping date by the end of the month.

Sprint’s 4G LTE network, still under construction, will provide improved 4G speed and value for customers looking for some savings over AT&T and Verizon Wireless.  Sprint currently delivers slower 4G WiMAX service from its partner Clearwire.

The Viper 4G phone will sell for $100 with a 2-year contract and $50 mail-in rebate.  With Sprint’s Everything plan, $80 will buy you unlimited mobile data, texting, and calling.  A similar plan from Verizon that only includes 2GB of mobile data is priced $40 higher.

Until July 22, Sprint will bundle 50GB of free cloud storage and sharing from Box, available from the Google Play app store.

Sprint is America’s only national mobile phone company offering unlimited and unthrottled data plans.

AT&T, Colorado Lawmakers Target Landline Subsidy; Collateral Damage: CenturyLink, Public Broadband

Phillip Dampier April 3, 2012 AT&T, Broadband Speed, CenturyLink, Community Networks, Competition, Consumer News, Editorial & Site News, Public Policy & Gov't, Rural Broadband, Wireless Broadband Comments Off on AT&T, Colorado Lawmakers Target Landline Subsidy; Collateral Damage: CenturyLink, Public Broadband

AT&T’s ongoing efforts to win deregulation and an end to universal landline service have now reached Colorado, where state lawmakers are reacting favorably to an AT&T-sponsored bill that would strip away rural landline subsidies and deregulate basic phone rates, much to the consternation of incumbent provider CenturyLink.

The long-winded bill,  SB 157 – Concerning the Regulation of Telecommunications Service and, in Connection Therewith, Enacting the “Telecommunications Modernization Act of 2012,” is just the latest in a series of deregulation measures co-authored by AT&T that would let phone companies off the hook for guaranteeing affordable, universal landline service to every American.  Instead, AT&T is happy to sell rural consumers pricey mobile phone service.

Ironically, AT&T’s bill would deliver the worst blows to fellow landline provider CenturyLink, the largest phone company in the state. Consumers pay 2.9 percent of their phone bill toward a rural landline subsidy fund, or 87 cents for a $30 bill. It is no surprise CenturyLink is adamantly opposed to the measure, declaring the loss of rural phone service subsidies a guarantee of future rate hikes and discriminatory pricing, if not the end of basic telephone service in rural Colorado.  The company also receives more than 90 percent of the annual proceeds collected from Colorado ratepayers.

“The bill continues to legislate discrimination of one very large group of consumers. It allows a consumer living on one side of the street in rural Colorado to continue to receive High Cost Fund support while his neighbor on the other side of the street will not, simply because of the logo at the top of their telephone bills” said Jim Campbell, CenturyLink regional vice president for regulatory and legislative affairs. “We continue to be baffled that lawmakers voting in favor of this bill feel it is good public policy to write consumer discrimination into Colorado law.”

As with other AT&T-written deregulation bills, the “sufficient competition” test to prove consumers have plenty of choices for phone service is notoriously easy to meet.  SB 157 defines a market competitive when 90 percent of customers in a geographic area have a choice of at least five providers.  While that sounds like competition, in fact the bill defines just about anything resembling a phone company as “competition.”  That includes traditional landline service, mobile phones, satellite telephony, Voice Over IP providers like Skype, and cable company phone service.

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A provider declaring service to any particular geographic area on a coverage map is sufficient evidence that competition exists, even if that provider does not deliver a consistently suitable signal, charges extraordinarily high prices, or only markets service in selected areas or in a package that includes other services.  In rural Colorado, wireless companies maintaining roaming agreements with other providers would count as multiple competitors, even though they rely on the same infrastructure to handle calls.  Poor reception? That’s your problem.

The bill also allows phone companies to charge whatever they like for traditional phone service, and only requires one day’s notice of pricing changes.  The bill would also strip away the right of regulators to demand justification for the inevitable rate increases and takes away their right to reject, modify or suspend rate hikes they deem unacceptably unfair.

That could force CenturyLink prices way up in rural Colorado, perhaps to a level that makes AT&T cell phone pricing not that bad after all.

CenturyLink: Victim of Friendly Fire from AT&T?

That suits AT&T’s Colorado president William Soards just fine, as AT&T is willing to sell rural Colorado lots of wireless phones.

“There’s plenty of competition out there that will be very excited to take their business, and AT&T will be one of them,” Soards told the Denver Post.

Colorado’s Rural Broadband Fund: The Fix Is In

One of the boldest provisions of SB 157 is the establishment of a rural broadband fund that delivers up to $25 million of ratepayer money to a select group of telecommunications companies to underwrite the costs of building  non-competitive broadband networks in the most distant, unwired corners of the state.  They wrote the rules, so it comes as no surprise they are, by definition, the intended recipients — often the very same companies that have refused to provide service in rural communities in the past.  Among those they’ve made certain are prohibited from accessing the broadband fund:

  • Broadcasters experimenting with sub-channel broadband data service;
  • Government agencies;
  • Local municipalities;
  • Public-private partnerships;
  • Any organization, including non-profits, controlled in whole or part by a public entity;
  • Electric utilities;
  • Electric co-ops;
  • Non-profit electric companies or associations;
  • Every other supplier of electrical energy.

Who can access the broadband fund?  Why, the backers of the bill of course, especially AT&T:

  • Wireless companies like AT&T;
  • Telephone companies;
  • Cable operators;
  • Wireless ISPs (meeting certain conditions).

Padgett: Let local communities solve their broadband challenges themselves.

The bill is written to require a minimum level of 4/1Mbps service, which may lock out many rural telephone companies unable to deliver those speeds over traditional DSL as well as congestion and distance-sensitive wireless ISPs.  Cable operators are unlikely to provide any service in the most rural areas qualified to receive broadband funding. CenturyLink’s ongoing opposition to the bill suggests they don’t see much broadband funding in their immediate future either. That leaves just one technology most suitable to receive ratepayer funding: heavily capped and expensive wireless 4G broadband from companies like AT&T.

That may leave rural (but potentially not rural enough) Ouray County up the broadband creek without a paddle.

CenturyLink has shown minimal interest in providing ubiquitous broadband across the area dubbed the “Switzerland of America” for its rugged mountainous topography.  With just 4,450 residents, Ouray County is not the phone company’s highest priority.  But the company serves just enough of the county that it might fail the “unserved area” test — a ludicrous notion for broadband-starved Colona, Eldredge, Dallas, Ridgway, Ouray, Thistledown and Camp Bird.

Long-term residents have been through something like this before.  Some remember having to fight for basic electric service as well.  The San Miguel Power Association, a non-profit, member-owned rural electric cooperative established back in 1938, finally brought electric service to the San Miguel Basin area after residents were denied service for years by Western Colorado Power.  The region ultimately had to fend for itself, and did so successfully.

That same electric co-op may just have the best broadband solution for Ouray County — fiber infrastructure already in place, but prohibited from being funded to completion by AT&T’s corporate welfare bill.

Many rural legislators understand the rural broadband problem and see community-owned co-ops as their best chance of getting broadband service in rural Colorado.  They want to amend the bill to strip out the anti-competitive, anti-public broadband language.

Ouray County Commissioner Lynn Padgett is convinced her county’s broadband problems will never be solved by the Colorado Legislature or AT&T.

“Fundamentally, I believe that we need to let those closest to the areas with the rural broadband challenges, and those most accountable, help their communities,” Padgett said.

FreedomPop Threatens to Tear Up Wireless Data Business Model With Free GB of 4G

Phillip Dampier March 29, 2012 Competition, Consumer News, FreedomPop, NetZero, Video, Wireless Broadband Comments Off on FreedomPop Threatens to Tear Up Wireless Data Business Model With Free GB of 4G

“Disruptive” is perhaps too timid a word to use for Skype co-founder Niklas Zennstrom, the man who brought Excedrin-strength headaches to the music industry with file-swapping software Kazaa and streamed video across the net for free with Joost.  Now he wants to blow up America’s business model for expensive wireless data by literally giving it away to wireless phone users.

FreedomPop has a “freemium” business model of its very own — give away 1GB of 4G data through Clearwire to iPhone owners willing to use FreedomPop’s WiMAX-fitted phone case with the hope users will throw more business their way for around $10/GB after the first gigabyte is gone.

Zennstrom

Clearwire has been in the mood to make deals with all-comers to leverage its WiMAX network that carriers like Sprint plan to abandon for LTE 4G service in the not-too-distant future.  By giving away 1GB of free usage (and it remains unclear whether this is a “one-off” deal or if the meter resets to zero every month), the company is set to draw plenty of free press.

FreedomPop is likely to appeal to price-sensitive customers who don’t want to pay providers $30 a month for 2-3GB of usage when a much smaller, cheaper data plan combined with the free service will do.

The WiMAX case, which will fit over Apple’s iPhone, also acts as a mobile hotspot, supporting up to eight concurrently-connected devices.  No change of phone is required as users can connect to the service through Wi-Fi.

Customers will have to place a deposit on the case, likely less than $100, refundable when returned in good condition.

With most people not exceeding 1GB of usage per month, the only cost will be the “bare minimum” data plan customers are required to take with AT&T, Verizon Wireless, or Sprint, which currently runs $15-20 for a few hundred megabytes.

Clearwire’s WiMAX doesn’t deliver coverage to all points in the United States, and its speeds are considerably lower than 4G LTE service.  But free is free – a concept NetZero hopes to use to pitch a similar free 4G Clearwire WiMAX service.  The primary difference is your granted usage allowance.  FreedomPop will provide 1GB — NetZero 200MB.

[flv width=”512″ height=”308″]http://www.phillipdampier.com/video/WSJ How Skype Co-Founder Hopes to Make Money Giving Away Mobile Broadband on FreedomPop 3-23-12.flv[/flv]

The Wall Street Journal explores the business model of FreedomPop.  How can giving away 4G data succeed financially?  (4 minutes)

Verizon Wireless Tops J.D. Power 2012 U.S. Wireless Network Quality Performance Study

Phillip Dampier March 29, 2012 AT&T, Community Networks, Sprint, T-Mobile, US Cellular, Verizon, Wireless Broadband Comments Off on Verizon Wireless Tops J.D. Power 2012 U.S. Wireless Network Quality Performance Study

For the 15th time, Verizon Wireless has topped J.D. Power & Associates’ U.S. Wireless Network Quality ratings for best service.  Verizon Wireless consistently achieved fewer customer-reported problems with dropped calls, initial connections, transmission failures and late text messages, compared with other carriers, with one exception — U.S. Cellular, and only in the north-central part of the country.

J.D. Power found variations in network performance regionally, with carriers changing rankings depending on their infrastructure in different areas of the country.  For instance, AT&T came in second in most regions of the country, except in the north-central region where they landed third, and in the western U.S. where they ranked dead last.

T-Mobile and Sprint traded last place positions in different parts of the country as well.  Sprint performed more poorly in the northeast, north-central, and southeast, while T-Mobile did worse in the southwest and mid-Atlantic regions.  But the German-owned carrier achieved second place in the western states.

J.D. Power reports problems with wireless carrier quality were on the increase in 2011, driven primarily by issues with data services including mobile Web and email.

The increase in data-related problems may be attributable to shifts in where wireless customers are using their devices and in the types of services they are accessing.

“The ways and places wireless customers use their devices have changed considerably during the past several years,” said Kirk Parsons, senior director of wireless services at J.D. Power and Associates.  “For instance, in 2012, 58 percent of all wireless calls are made indoors – where wireless connections can be harder to establish and maintain – compared with only 40 percent in 2003.  In addition, the rapid expansion of smartphone usage has also changed the ways in which wireless customers use their devices, which also impacts network quality.”

“Based on varying degrees of consistency with overall network performance, it’s critical that wireless carriers continue to invest in improving both the voice quality and data connection-related issues that customers continue to experience,” said Parsons.

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