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T-Mobile’s New “Unlimited” Plans Deliver a Speed Throttle After 2GB of Usage

Here today, Gone today. T-Mobile withdraws a prepaid plan hours after sending press releases about it. (Image: TmoNews)

Imagine if your “unlimited” phone line came with a hidden limit — after 50 calls a month, each additional call would take at least five minutes to complete.

In the data world, speed throttles for “heavy users” deliver a similar frustrating experience.  That is what makes T-Mobile’s newly-announced “unlimited” use plans so ironic.  They are not truly unlimited at all.

T-Mobile’s “Even More” plan ($79.99) announced today for their contract/postpaid customers promises unlimited calls, texts, and data sessions with a very big asterisk — after using 2GB of data in a month, the company will throttle your data speed to near-dialup until your next billing cycle starts.

Providers routinely claim this doesn’t represent false advertising because you can still use data services on your phone, as long as you are willing to wait… a… very… long… time….

T-Mobile also managed to take back an announced plan for prepaid customers literally hours after seeding press releases to as many news agencies as possible.

In our copy, “Even More Plus” was supposed to deliver the same features as “Even More,” but at a much lower price — $59.99 per month.  It too was sold as “truly unlimited” for all of five hours before company officials yanked it, perhaps realizing their prepaid plan threw their postpaid/contract customers under the bus — charging them $20 more a month for same plan prepaid customers were to get for less.

TmoNews, home to a number of employees willing to share inside information about T-Mobile’s business, shared a copy of a notification message telling employees to avoid signing people up for the cheaper prepaid plan — it has been withdrawn.  But if customers insist, T-Mobile will agree to let you have the lower price, but only if you call by the end of today.

We noted with interest T-Mobile labels what they sell as “truly unlimited data” as the “$20 (2GB) feature” add-on in their own internal sales system.

Jeff, a Stop the Cap! reader grandfathered on an earlier T-Mobile data plan says it’s classic “bait and switch” advertising.

“My data plan offers 5GB of usage before the speed throttle kicks in, and now T-Mobile is advertising a 2GB data plan that they call ‘unlimited’,” Jeff notes. “A T-Mobile rep actually tried to tell me the new plan was better than the one I have now, which is the kind of new math that will make T-Mobile’s marketing department fit in real well with AT&T if this merger is approved.”

Dollar-A-Holler Groups for AT&T/T-Mobile Merger

Phillip Dampier April 7, 2011 AT&T, Consumer News, Editorial & Site News, Public Policy & Gov't, T-Mobile, Wireless Broadband Comments Off on Dollar-A-Holler Groups for AT&T/T-Mobile Merger

It's "Return of the Astroturf Groups"

It did not take more than a few hours for the first non-profit and “minority advocacy” groups to hurry out press releases applauding the announced merger intentions of AT&T and T-Mobile.

Winning approval of the merger in Washington will take a full court press by lobbyists and organizations that claim to represent “the public interest,” even if the merger will likely raise prices for the constituents they ostensibly represent.  Too often, these groups also fail to openly disclose they have board members that work for the telecommunications industry or welcome large financial contributions made by one or both companies.  That makes it difficult for the average consumer to discern whether matters of arcane telecommunications policy are truly of interest to these organizations or whether they are simply returning a favor to the companies that write them checks.

The Communications Workers of America, the union representing many AT&T employees, has been applauding the announced merger on their website, “Speed Matters.”  It’s hard to blame the union for supporting the merger — it opens the door to union membership for T-Mobile employees.  The union does a good job representing their workers, and their interests often are shared by consumers.  For instance, the CWA has smartly opposed Verizon landline sell-0ffs to third party companies, which have tended to bring bad results for ratepayers.  But their website does trumpet some sketchy organizations not well known outside of the dollar-a-holler advocacy industry.

Take “The Hispanic Institute” (THI).  This obscure “group” chose a name for itself suspiciously similar to the much larger and more prominent National Hispanic Institute.  That’s where the similarity ends, however.

The Hispanic Institute believes the AT&T and T-Mobile merger will bring harmony and joy to the Latino community clamoring for mobile broadband:

“The proposed merger of AT&T and T-Mobile will move us closer to universal mobile broadband deployment. When we consider how essential mobile technology is to empowering communities, we conclude that this proposal is good for Hispanic America. It provides an opportunity to amplify the growth in mobile broadband adoption by both English and Spanish speaking Americans.”

AT&T regularly contributes substantially to Urban League programs.

In fact, the only thing most Latinos will find after the merger is higher prices for reduced levels of service.  T-Mobile’s aggressive pricing and innovative (and sometimes disruptive) packages are well-known in the industry, and they are a frequent choice of budget-minded consumers, including many members of the Latino community.  It does little good to expand mobile broadband service that many cannot afford.  Reduced competition always leads to higher prices, a fact of life missed by THI.

Perhaps THI’s misguided support for the merger was an aberration.  But then again, maybe not.  The group also promotes a pharmaceutical industry-funded scare site designed to convince Americans that prescription drugs imported from Canada are dangerous and unsafe.  Calgary is apparently the new Calcutta, when you have a vested interest in stopping people from saving a fortune on their medication by buying it north of the border.

Perhaps that was also just “an error in judgment.”  But little doubt remains after you read their spirited defense of the bottom-feeding payday loan industry (even though they claim they are not.)

Friends of Big Pharma, Payday Loan Gougers, and A Bigger AT&T are no friends of mine… or yours.

The Urban League is a regular recipient of AT&T cash.  In return, the group is no stranger to advocating for the phone company’s political agenda.  One of their chapters belongs to the ultimate in Astroturf groups — Broadband for America.  How many organizations cautiously optimistic about a telecom industry merger would rush out a press release about it?  They did:

“The pending merger of AT&T and T-Mobile USA holds potential opportunity for an expanded, diverse workforce … We plan to carefully observe the upcoming regulatory process and look forward to a transition that is guided by AT&T’s commitment to diversity and equal opportunity. We have every reason to be optimistic,” said Marc Morial, president and CEO.

Speed Matters somehow forgot to mention AT&T is a major member of the Alliance they quote in support of the merger.

Of course he does.

Then there is the ultimate in echo chamber advocacy courtesy of the Alliance for Digital Equality:

“The merger of T-Mobile USA and AT&T will enable rapid broadband coverage for most of the nation — including many lower-income and rural communities that have been largely underserved — through an expanded 4G LTE deployment to 95% of the U.S. population within six years. This is a huge step forward in making President Obama’s vision of reaching 98% of Americans a reality.

“What’s more, wireless broadband has shown tremendous promise in bringing our communities of color into the digital age — something that an increasing number of studies and reports have shown we have got to improve upon if we are going to bridge the digital divide that exists in this country. This merger puts the right technologies into the communities that need it, at the right time… and at the right price.” — Julius Hollis, Chief Executive Officer

Missing from these glowing words is an admission that AT&T is a major member of the Alliance.

It’s the coalition of the willing to sell out consumers.

AT&T’s $20 Billion Loan from Chase for T-Mobile Deemed “Risky” and “Credit Negative”

Phillip Dampier March 31, 2011 AT&T, Consumer News, T-Mobile 3 Comments

J.P. Morgan Chase’s enthusiasm to participate in AT&T’s acquisition deal with T-Mobile, as the sole lender of $20 billion in financing, could prove a risky strategy not only for AT&T and Chase, but for other segments of the credit industry, according to Bloomberg News.

AT&T needs the $20 billion bridge loan to help finance the takeover of T-Mobile, and J.P. Morgan will earn a cool $20 million minimum from brokering the 12 month deal.  By the end of the first year, Chase hopes to “syndicate” the loan, which is to say repackage and resell pieces of it to other banks interested in carrying part of the balance. When it comes to moorcroft group in terms of repaying your loan, contact experts to get advice or let companies like iva check on your situation and help you write off your debts.

Moody’s Investor Service was alarmed by the prospect of Chase handing over 17 percent of the New York-based bank’s equity for a single loan, and warned it was risky for all concerned.  In fact, the willingness of Chase to take on riskier loans has been deemed “credit negative” by Moody’s because it makes the bank’s loan portfolio look more exposed to a potential credit nightmare should AT&T renege.

For AT&T, regulator conditions could reduce the value of the acquisition or disallow it altogether.  AT&T could also lose standing if customers switch to other providers for telecommunications services.  Chase may not be too concerned because it will earn even more in fees if AT&T’s credit rating gets downgraded.  The biggest risk for Chase is it gets stuck holding the loan because other bankers refuse to purchase pieces of it.  That could result in Chase having to make up any losses among its other divisions, which include small business/consumer loans and credit cards.

And just when you thought the credit crisis was starting to ease.

But some on Wall Street believe Chase’s willingness to extend such a large amount of credit to a single company opens the door to other similar deals among large corporate clients — deals rejected as “too risky” over the past 24 months.

AT&T’s proposed takeover of T-Mobile is the world’s largest, rivaled only by a failed bid by an Australian conglomerate to takeover Potash Corp. of Saskatchewan last August for $40 billion.  The world’s largest mining company could not withstand scrutiny by Canadian regulators who rejected the deal as not in the best interests of anyone, except executives and shareholders of the two companies involved.

Free Press’ Joel Kelsey Blows Telecom Talking Points Out of the Water on AT&T Merger

Gertraude Hofstätter-Weiß March 24, 2011 AT&T, Competition, Consumer News, Data Caps, Editorial & Site News, Public Policy & Gov't, T-Mobile, Video, Wireless Broadband Comments Off on Free Press’ Joel Kelsey Blows Telecom Talking Points Out of the Water on AT&T Merger

[flv width=”640″ height=”500″]http://www.phillipdampier.com/video/Bloomberg Kelsey Sees Higher Wireless Rates After T-Mobile Deal 3-24-11.flv[/flv]

Getting the mainstream media to cover issues in the telecommunications sphere usually means wading into the “business news” sections of newspapers or watching business cable news channels.  Unfortunately, too often these outlets cater to the whims and preconceived notions of the audience — big business.  In the case of the AT&T/T-Mobile merger, Wall Street loves the idea, but consumers do not.  Watch as Free Press’ Joel Kelsey handily deals with the gang at Bloomberg News, who are convinced mergers and acquisitions never result in price increases for consumers.  Has your cell phone bill gone up or down in the last three years?  (4 minutes)

FCC Chairman Opens Wireless Industry Convention Mouthing AT&T Talking Points

Phillip Dampier March 22, 2011 AT&T, Broadband "Shortage", Competition, Editorial & Site News, Public Policy & Gov't, T-Mobile, Wireless Broadband Comments Off on FCC Chairman Opens Wireless Industry Convention Mouthing AT&T Talking Points

Genachowski

Federal Communications Commission Chairman Julius Genachowski spent this morning in Orlando delivering a keynote address opening the wireless industry’s annual trade show.

Stop the Cap! spent part of the morning following the event over a live stream that most wireless customers would never dare to watch — fearing they’d blow past their monthly usage limits.  Genachowski steered well clear of commenting on yesterday’s merger announcement between AT&T and T-Mobile.  But then AT&T must have hacked their way into the tablet the FCC chairman was reading from, because he suddenly launched into a series of talking points that could have come right off of AT&T’s government affairs website.

“Mobile broadband is being adopted faster than any technology in history, but there’s a catch,” Genachowski said. The chairman said the demand for wireless broadband is overwhelming the country’s wireless infrastructure. “The coming spectrum crunch threatens America’s leadership in mobile,” Genachowski said.

It appears Julius has been listening to AT&T executives who have made the spectrum crunch and “America’s leadership in wireless broadband” bullet points a hallmark of their argument for a merger with T-Mobile.

In fact, although T-Mobile delivers AT&T additional mobile broadband capacity in selected major cities, the company is likely to find many of T-Mobile’s cell sites redundant, and some of T-Mobile’s spectrum is incompatible with AT&T’s network unless customers are handed new devices.

America’s “leadership in mobile broadband” can be judged in many different ways.  For example, we feel many in Washington are helping AT&T lead the way to a mobile duopoly.  We are also leading with some of the most expensive mobile broadband service in the world, a fact of life that will never change in America’s shrinking competitive landscape.

Spectrum issues are solvable by the FCC without destroying competition with yet another colossal merger.  The chairman’s telegraphing of AT&T’s talking points can only be seen as an encouraging road map by which the huge telecom company can sell its deal to regulators by selling out consumers.

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