Charter Communications’ march to all-digital service is one big Excedrin headache for many of the communities enduring the cable company’s conversion.

Charter is embarked on a campaign to end analog cable television service, freeing up bandwidth to offer more HD channels and increase broadband speeds. But the switch to digital has been accompanied by frequent service disruptions and outages.

In Texas, customers complain their digital channels are often frozen or pixelated. In Casper, Wyo., where Charter acquired an older cable system from Cablevision that was originally built by Bresnan Communications, customers’ complaints range from inconsistent service and slow response times to loss of sound and frozen video during airing of City Council meetings.

But some of the loudest concerns about Charter originate from the Outer Banks of North Carolina where customers are finding the switch to digital can be very costly.

Tourism is a major part of the local economy and the Outer Banks are filled with seasonal homes, rental condos and hotels. Many property owners maintain seasonal accounts with Charter Cable, only active during the tourist season. Some hotel owners notified about Charter’s plans to transition towards digital service worked with the cable company to buy televisions that would not need additional equipment to work after the switch. With the cable company’s recommendations, some hotel chains purchased dozens or even hundreds of digital-ready television sets installed in rooms that were ready for the switch.

Only recently, Charter notified customers they also planned to encrypt the basic lineup, rendering the digital televisions useless without the additional cost and inconvenience of installing Charter’s digital set-top boxes. Although Charter will temporarily offer customers free rental of the boxes, after the offer expires, customers will pay Charter $6.99 a month for each box. For some upper end condos, the cost of renting multiple boxes will exceed the cost of the cable TV package.

The Outer Banks Voice details several other customer complaints:

With the older analog systems, many owners flat mounted their televisions to walls and had the cable wired directly into the television, out of sight. With boxes now required, rental homeowners will need to figure out where to place the box and how to run the cables to the set.

In addition, rental companies and homeowners will need to keep track of numerous remotes and keeping those remotes supplied with working batteries.

[…] Thus far, Charter is not offering boxes for sale, so owners cannot absorb the cost over the long-run use of the box, and there appears to be some confusion on whether homes with five or more televisions will require a “Pro Installation” at extra cost to ensure signal strength is sufficient.

If such an installation is required, owners and rental management companies will also be required to arrange access for Charter installers.

Rental condos are also faced with yet another logistic hurdle.

Many condos include cable television fees in their monthly association dues, and the cable contracts for all units are in the name of the condo association.

To obtain boxes, condo owners are now going to be required to set up their own individual accounts, often from an out-of-state location, and then determine how to get the boxes installed.

Signal strength is also a concern in condo projects. Even with analog signals, the multiple connections in one area make reception fuzzy and of low quality.

A small sample of complaints found all over Charter’s social media pages.

Charter Communications shared their side of the story about the digital conversion:

Outer Banks, N.C.

Charter customers are notified by newspaper, direct mail, bill messages, phone calls from Charter representatives, and Charter commercial spots beginning at least 30 days prior to their cutover. Charter is making it easy for customers to receive one or more digital boxes at no cost for one, two or five years, depending on the customer’s programming package and other qualifying factors.

Customers that need less than four boxes can have them shipped directly to their home by calling 1-888-GET-CHARTER or pick them up at a Charter Store.

Customers that live out of town, that own vacation homes, can authorize personnel with their property management company or other specified individuals to pick up their boxes. Customers must first authorize those individuals and add them to their account by calling 1-888-GET-CHARTER. The customer account owner can rescind authorization of individuals at any time.

Property Management companies or authorized individuals can then obtain up to five set-top boxes at a Charter Store.

Customers needing more than five boxes should contact Charter 1-888-GET-CHARTER. A professional technician will be scheduled to assist customers with the installation.

Charter Stores are currently operating with expanded hours to accommodate customers during this all-digital project. Charter Store hours will also be expanded in April where peak volume is expected.

Commercial properties have several options available and can work with their Charter Business account representative on the best solution for their business.

Due to advances in technology, solutions available may involve the need for additional equipment in order to provide the best possible cable, Internet and voice products for our customers.

Charles Dolan, Cablevision CEO

Cablevision Systems Corp.’s board of directors have been sued by an investor for wrongfully approving “grossly excessive” compensation for Chairman Charles Dolan and members of his family who serve as executives at the fifth-largest U.S. cable company.

The board of Bethpage, N.Y.-based Cablevision, which includes Dolan’s three daughters, approved more than $80 million in pay and benefits for the firm’s founder and his son over the last three years while the company piled up financial losses, according to the plaintiff’s suit.

Charles Dolan founded the cable company in 1973. Although others at the company have taken a larger role managing its day-to-day operations, Charles still won approval of $41 million in compensation for himself over a three-year period beginning in 2010. His son James was awarded $40 million, despite the fact he seems to be losing interest in Cablevision, preferring to devote more time to his rock band – JD & The Straight Shot – where he serves as lead singer, according to the lawsuit.

The plaintiff alleges the compensation packages were excessive and a waste of corporate assets at a time when Wall Street analysts criticized the cable company for underperforming financially.

“The Dolans treat Cablevision as a family coffer, routinely entering transactions with the company that have improperly favored the Dolan family’s interests over the interests of the company and its public stockholders,” said shareholder Gary Livingston, who filed the suit.

What the Dolan family wants, they usually get. The family collectively hold shares that control about 73 percent of the company’s voting rights.

It isn’t the first time the Dolan family — now billionaires — have found themselves in court over compensation issues. In 2008, the company’s top executives agreed to pay more than $24 million to settle shareholder lawsuits accusing them of benefiting from stock option grants that were backdated.

Livingston’s case is an example of “baseless shareholder lawsuits designed simply to enrich the plaintiff and his lawyers,” Charles Schueler, a Cablevision spokesman, told Bloomberg News today in an e-mailed statement.

A wireless Internet Service Provider serving rural northeastern Indiana has successfully challenged Frontier Communications’ application for federal funds to introduce DSL service in the region.

Great American Broadband (GAB) challenged Frontier’s request for funds from the Connect America Fund to wire homes in the Wells County community of Uniondale. It turns out the Bluffton-based wireless ISP already provides service to the community, making Frontier’s request redundant.

GAB’s OnlyInternet serves around 3,000 customers in Adams, Allen, Blackford, Delaware, Elkhart, Grant, Howard, Huntington, Jay, LaGrange, Madison, Randolph, Tipton, Wabash, Wells and Whitley counties. Founded in 1995, the wireless ISP uses a network of towers to offer a high-speed service comparable to Wi-Fi to residents who generally cannot get broadband from any cable or telephone company.

The FCC found Uniondale was already sufficiently served by OnlyInternet and denied funds earmarked for Frontier’s proposed expansion into the community of about 300. Wireless ISPs have had a hard time successfully defending their turf from phone companies that can subsidize expansion of their DSL service with federal tax money or funds provided by other telephone ratepayers. Many wireless ISPs are family owned and financed by private bank loans and small investors. They do not appreciate subsidized competition, particularly from the Connect America Fund, which is generally only available to telephone companies.

“We have to look out for the interests of our members,” Rick Harnish, executive director of the Wireless Internet Service Providers Association in Ossian, told the Journal Gazette. The group alerted OnlyInternet of Frontier’s FCC filing for rural dollars. “The Connect America Fund is a subsidy program set up for phone companies, which is why wireless providers are left out. We continue lobbying for equitable treatment, but we’re a small voice compared to the bigger companies.”

Rural ISPs have taken about a $10 million chunk out of Frontier’s application for $71.5 million in Connect America Funds by successfully challenging the phone company’s applications around the country. In general, Connect America Funding for broadband expansion is available only to unserved areas where customers cannot get broadband service.

In northern Indiana, Frontier can use the federal money to offer services in parts of Huntington, Jay and Wells counties.

Frontier is still free to use its own funds to wire Uniondale for DSL service, and customers might welcome the competition.

OnlyInternet currently provides wireless service at speeds ranging from 512/128kbps ($24.95) to 3Mbps/768kbps ($64.95). Until last year, Frontier generally provided most rural communities with up to 3Mbps broadband, but has upgraded service to speeds ranging from 6-40Mbps. Most of the higher speeds are available only in urban areas.

Comcast is dumping a blizzard of cash on Capitol Hill in a late winter storm of lobbying to win approval of its $45 billion buyout of Time Warner Cable.

Politico reports Comcast’s money is bipartisan, with generous checks going into the campaign coffers of Texas Republican Ted Cruz and Illinois Democrat Dick Durbin. In fact, the news site reports Comcast has donated to almost every member of Congress who has a hand in regulating the cable company.

In fact, the only three members of the Senate Judiciary Committee that have not received a contribution from Comcast are Sens. Al Franken (D-Minn.), Mazie Hirono (D-Hawaii), and Jeff Sessions (R-Ala.)

That Franken did not receive any Comcast cash comes as no surprise after the senator sent his supporters e-mails blistering the merger.

“Comcast reportedly has an army of over 100 lobbyists ready to swarm Capitol Hill and whose goal is to push this through,” Franken wrote. “Their top priority is Comcast’s bottom line — not whether this deal will be good for consumers. There’s also a pretty cozy relationship between Comcast and the regulators that will evaluate this deal, which I find troubling.”

When Politico asked members of Congress whether the generous contributions from the cable giant would influence their thinking about the merger deal, none had any comment.

It’s much the same story in the House of Representatives, according to Politico:

Comcast spreads the cash around.

On the opposite side of the Capitol, the House Judiciary Committee is readying another hearing on Comcast — and many of its members also are familiar with the company’s financial support. Chairman Bob Goodlatte (R-Va.), for example, has received $15,000 this cycle from Comcast, some for his leadership PAC and the rest for his personal campaign.

The House Energy and Commerce Committee and its Senate counterpart so far haven’t scheduled their own reviews of the new Comcast-Time Warner Cable deal. But both panels do regulate Comcast by way of their broad jurisdiction over Internet, cable and telephone issues, and they have been canvassed almost entirely by Comcast contributions. The company has given to 50 of 54 of the House committee’s Democrats and Republicans, donating either to their reelection campaigns or their leadership PACs, according to a POLITICO analysis of campaign finance data from Jan. 1, 2013 to Jan. 31, 2014. And Comcast has donated in some way to 20 of 24 lawmakers on the Senate Commerce, Science and Transportation Committee.

There has been a total of $12,500 in checks for Walden, the leader of the telecom subcommittee, to both his personal coffers and leadership PAC. Comcast also has given $2,500 to Rep. Frank Pallone (D-N.J.), a contender to lead Democrats on the full Energy and Commerce panel following the retirement this year of California Rep. Henry Waxman — another recipient of Comcast support.

Albert Foer, president of the American Antitrust Institute, which opposes the merger, says Comcast’s contributions began long before the merger deal, but that is a well-considered strategy.

It’s “proactive giving,” said Miller, “so that when a corporation needs access in a time of trouble, investigation or oversight, they have already built the quote-unquote relationships they need to soften or make their arguments to a sympathetic audience.”