Comcast customers in Bucks, Chester, Delaware, Montgomery, and Philadelphia counties in Pennsylvania as well as parts of New Jersey and New Castle County, Del. can now subscribe to the company’s DOCSIS 3.1-powered gigabit broadband service.

Jim Samaha, senior vice president of Comcast’s “Freedom Region” surrounding southeastern Pennsylvania says at least two million customers will be able to subscribe to the new, faster broadband speed immediately.

“We have been on a pace of doubling our network capacity every 18 to 24 months, ensuring that we stay well ahead of demand,” said Samaha in a statement.

Comcast is running an introductory promotion that will price the gigabit service at $79.99 a month with a one-year contract or $104.95 a month for month-to-month service. A 1TB usage cap did apply to customers on a gigabit plan who did not agree to a term contract, but there was some debate on that point with Comcast representatives giving conflicting answers. Customers who want a cap-free experience with Comcast may have to pay an additional $50 a month.

Dish Network satellite customers in Providence, R.I. are being offered free over-the-air digital antennas in preparation for another retransmission consent dispute with the area’s local ABC station.

Citadel Communications-owned WLNE-TV (6) is warning its contract to allow its signal to be carried over the satellite service expires Friday, Aug. 18 at 7 pm. With negotiations still ongoing, Dish is offering its Providence subscribers free installation of a free antenna to receive local Providence over the air stations if they also agree to cancel Dish’s local station add-on package (just under $10/month).

“We’ve been actively working to negotiate an agreement that keeps ABC6 available on Dish, but Citadel’s unbending attitude and outrageous demands show that this broadcaster has no intention of coming to a deal,” said Dish executive vice president of marketing, programming and media sales Warren Schlichting.

More and more consumers are amenable to switching back to free over the air reception to combat rising subscription costs, and providers are finding new ways to accommodate their customers, even at the risk of losing add-on fees from canceled local station packages.

Providence, R.I.

With local television station retransmission consent fees rising faster than other cable and satellite programming fees, some providers would prefer to drop local stations but cannot without alienating customers. The biggest impediment to getting customers to switch to over-the-air reception is signal quality.

In some markets, local station reception can vary considerably depending on where the customer watches. Digital reception problems cause pixelation and picture freezes, and correcting these can require regular antenna repositioning or an outdoor antenna, especially in fringe reception areas.

In Providence, several thousand Dish customers have switched back to over the air reception after being offered a free antenna, which offers as many as 45 free broadcast TV channels from Rhode Island and adjacent markets.

Verizon has left an undetermined number of its landline customers in the Tribeca neighborhood of New York City without phone or DSL service since Aug. 4 and has no plans to restore it before Aug. 22.

The phones at The Architect’s Newspaper stopped ringing almost two weeks ago and Verizon blames a cable cut they are in no hurry to deal with. The phone company has informed complaining customers they will have to wait at least 18 days before they will have a dial tone once again.

The outage is affecting Verizon’s legacy copper wire infrastructure which dominates in areas where Verizon FiOS is still not widely available. The newspaper filed a complaint with the N.Y. Public Service Commission in hopes it will prompt Verizon to work faster, but the company has shown no sign of that happening so far.

“If you are affected by this outage and have already reported the same to Verizon, we will see a better response if you also join us in filing a complaint with the Commission,” the newspaper asks its readers.

While Mediacom introduces gigabit speeds to a growing number of their customers, it also acknowledges it has one of the worst customer satisfaction scores of any cable company in the country.

Company officials were in the Quad-Cities of northwest Illinois and southeastern Iowa to speak about 1,000Mbps service introduced earlier this year for its 92,000 customers in the area, according to an article in the Dispatch-Argus.

“No where else in the country has this much broadband capability,” said Phyllis Peters, director of communications for the north central division of Mediacom. “You can live in Port Byron or Ottawa or down the road in Marion or Carbondale, and you’re using the same amount of bandwidth. You have just as much demand and need for bandwidth as if you were living in Austin, Texas.”

To support the expansion, the company added nearly 30 miles of additional fiber capacity to support the faster internet speeds. But so far, fewer than 250 customers in the area have upgraded to gigabit speeds. Most seem content with paying less for slower speeds, but that does not mean customers are not using their internet connections.

“We’ve been looking at an internet business that has been growing,” said J.R. Walden, senior vice president of technology and chief technology officer for Mediacom. “The bandwidth is growing at as much as 65 percent a year for close to 20 years. It means we have to double the size of the network every 18 months.”

Walden

Walden claims that once gigabit speed is embraced by a larger number of their customers, they will contemplate another upgrade to 10Gbps speeds.

Along with faster wired internet, Mediacom has also been installing Wi-Fi hotspots for its customers. XStream Wi-Fi is available to non-customers for a 30-minute trial or unlimited use during certain special events. Mediacom’s broadband customers get free unlimited access by logging in with their Mediacom username and password.

The cable company has 249 Wi-Fi hotspots in Moline, Rock Island, East Moline, Silvis, Davenport and Bettendorf, mostly in business districts or around event venues. Mediacom customers can also use their credentials to access Wi-Fi from other nearby cable operator-operated hotspots, notably those belonging to Comcast, which dominates in Illinois.

The cable company has also been promoting its internet program for the income-challenged. Connect2Compete is a $9.95-a-month internet service for families with at least one student in kindergarten through 12th grade who qualifies for the federal school lunch program. But like most cable companies, Mediacom’s first interest is to protect its own revenue, so it excludes current customers from enrolling if they already scrape enough money together to pay for regular broadband service or who have a past-due balance or unreturned equipment from an old disconnected account.

The American Consumer Satisfaction Index rates Mediacom dead last in 2017.

That is one of the many reasons Mediacom’s customers dislike the company. It perennially scores dead last among all the nation’s cable operators in Consumer Reports’ annual surveys. The Better Business Bureau has also documented multiple bad reviews and KWQC-TV in Moline reports Mediacom’s internet service is notorious for its repeated outages:

JoEllen Seibel said she’s used the company for internet for the last 8 years and has had little to no connection for the last four months.

“It’s all day long, all day long we get no reception.”

Seibel said technicians have come to her house multiple times to fix the problem but is still without service.

“It makes me frustrated if something is really going on on their end that’s what they need to tell their customers or something instead of just sending someone out.”

Nathan, another Mediacom customer, complained to the Better Business Bureau his internet service is completely unreliable.

“As much as I was excited about our internet speeds, they are never persistent. Internet goes out at least ten times a day,” he told the BBB.

Glendon adds Mediacom advertises fast internet speeds it cannot reliably provide its customers.

“I subscribe to 150/30Mbps internet. I rarely get 150 down, usually 50-60, and during peak [usage periods], [speeds drop] into the teens,” he complains, noting things have not improved despite multiple technician visits and a manager’s intervention.

“Very incompetent company that doesn’t seem to care if they’re billing you for a service they can’t provide,” is Glendon’s conclusion.

“We’re not unaware that some of the customer satisfaction scores put out by third-party organizations have had us on the lower end and we think we can do better and to some extent deserve a better score and we’ve been working on that,” Walden told the TV station.

The French press did not take kindly to comments from MoffettNathanson analyst Craig Moffett, who suggested Altice’s ability to swallow up Charter Communications in a deal worth at least $185 billion dollars was “not credible.”

Panelists appearing on French language business news channel BFM TV chuckled at Mr. Moffett’s ability to predict Altice chairman Patrick Drahi’s next move.

“Mr. Moffett does not know Mr. Drahi like we’ve come to know Mr. Drahi,” noted one analyst. “We’ve learned not to underestimate his ability to put together business deals that some would call bold, others financially reckless, yet he does it again and again. If Mr. Drahi wants [Charter], he shall have it.”

French business reporters have scoffed at Altice for years, well before the company arrived in the United States to acquire Cablevision and Suddenlink and rebrand them as Altice.

“When you don’t take him seriously, that is when he strikes,” reported BFM.

Drahi is a master of using other people’s money to finance massive telecommunications deals. For him, bigger is essential, and that means he’d either have to acquire Comcast or Charter or hope to build a cable empire out of smaller cable companies he’d acquire and combine.

Drahi (center)

Multiple independent media outlets are tracking Drahi’s movements. Le Figaro reports Drahi has spent months laying the groundwork for his next big takeover in the United States and the newspaper knew all along it would be a major deal, because Drahi is banking on the prospects of emptying the pockets of millions of American cable subscribers to fund his operations. Americans pay vastly more for cable television and broadband service than consumers in Europe because of a lack of regulation and competition.

The newspaper adds that Drahi routinely tells investors and reporters he wants to be “number one or two” in all countries where he does business. Right now Altice is the fourth largest cable operator in the United States, an absolutely intolerable situation for Mr. Drahi.

Drahi is well aware of the enormous cost of a Charter acquisition, and Bloomberg News reports he is considering asking the Canada Pension Plan Investment Board and BC Partners to help fund the potential merger. Both groups are already familiar with Mr. Drahi and Altice and were instrumental in his acquisition of Cablevision and Suddenlink. Despite the potential help, Moffett still believes Charter is well outside of Altice’s reach.

“None of the proposed suitors—Verizon, SoftBank, Altice—have the balance sheet to acquire Charter,” Moffett wrote his investor clients in a research note. He notes Greg Maffei, chairman of Liberty Broadband, is unconvinced of the wisdom of allowing a buyer to use its other highly leveraged companies as compensation in a merger deal.

Moffett believes the deal has to make sense to two people to proceed – John Malone, Charter’s largest shareholder and ironically Drahi’s mentor and Charter CEO Thomas Rutledge, who was America’s highest paid executive in 2016. He stands to get considerably richer if he can fend off a deal until he achieves tens of millions in stock option awards, first when Charter’s average share price tops $455.66 a share and stays there for at least 60 days and then again when the share price exceeds $564 a share and stays there for 60 days. This morning, Charter Communications was selling at just over $399 a share. All of the merger and acquisition talk is helping boost Charter’s stock price, but Rutledge doesn’t want the company sold until after he can walk out with his compensation package fully funded or finds a buyer willing to make him whole.

As for Malone, he’s always been willing to cash out, but only when the deal makes financial sense to him and avoids taxes.

“Let’s put a finer point on it,” Moffett added. “The ONLY reason [Liberty Media chief] John Malone would be willing to swap his equity in Charter for equity in Altice would be if he believed, with real conviction, that Altice could simply manage the asset better than Charter’s current management.  It is not a knock on Altice to suggest that there is simply no way that Liberty would believe that. Next.”

But then, Time Warner Cable’s management didn’t take an acquisition offer from Charter Communications seriously either when it was first proposed. Time Warner Cable believed selling to Comcast made better sense to shareholders and executives. Like Altice, Charter was a much smaller cable operator proposing to buy a much larger one. In the end, regulators rejected the deal with Comcast and with Wall Street beating the drum for someone to acquire Time Warner Cable, Charter’s sweetened second offer was readily accepted.

Charter’s biggest downside to a potential acquirer is the $60 billion in debt it took on buying Time Warner Cable and Bright House Networks. Debt at SoftBank also makes Moffett skeptical of a deal between Sprint and Charter.

“They [SoftBank] already sit on $135 billion of debt,” Moffett wrote. “Add Charter’s $63 billion and you’re within a rounding error of $200 billion. Add any cash at all for Charter’s equity and you’re flirting with a quarter trillion (trillion!) dollars of debt. Were SoftBank to buy Charter, they would become not only the most heavily indebted non-financial company the world has ever seen, they would in fact be more indebted than most countries.”

To avoid crushing debt scuttling a deal, Citigroup speculated in a report to their investors that Comcast and Altice could partner up to divvy up Charter Communications themselves. The Wall Street bank speculates Comcast would help finance a deal if it meant it would take control of Charter’s customers formerly served by Time Warner Cable. Legacy Charter customers and those formerly served by Bright House would become part of the Altice family.

Such a transaction would likely overcome Malone’s objections over an Altice-only offer leaving him with a large pile of Altice USA stock.

Just as with Time Warner Cable, once a company is seen willing to deal, fervor on Wall Street to make a deal — any deal — can drive companies into transactions they might not otherwise have considered earlier. If Charter is seen as a seller, there will be growing pressure to find a buyer, if only to satiate investors and executives hoping for a windfall and Wall Street banks seeking tens of millions in deal advisory fees.