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Cable Industry Declares War on Set-Top Box Compromise They Lobbied For

The cable industry prepares for war over a watered-down set-top box reform proposal many companies initially supported.

The cable industry prepares for war over a watered-down set-top box reform proposal many companies initially supported.

You can’t please cable companies any of the time.

After months of an intense lobbying effort to kill Federal Communications Commission Chairman Thomas Wheeler’s set-top box reform proposal that would have created an open standard allowing manufacturers to compete for your box needs, the cable industry has declared war on the watered-down compromise released last week that many cable operators lobbied for as a suitable alternative.

“While we appreciate that Chairman Wheeler has abandoned his discredited proposal to break apart cable and satellite services, his latest tortured approach is equally flawed,” said Comcast’s vice president of government communications Sena Fitzmaurice in a statement. “He claims that his new proposal builds on the marketplace success of apps, but in reality, it would stop the apps revolution dead in its tracks by imposing an overly complicated government licensing regime and heavy-handed regulation in a fast-moving technological space. The Chairman’s new proposal also violates the Communications Act and exceeds the FCC’s authority.”

That’s a veiled threat Comcast may take the FCC to court if they proceed with the watered down reform policy now advocated by Chairman Wheeler.

Charter Communications, newly enlarged with Time Warner Cable and Bright House Networks in its family, also issued a statement claiming the FCC will ruin everything:

cable-box“Enabling consumers to use apps instead of set-top boxes may be a valid goal, but the marketplace is already delivering on the goal without overreaching government intervention. The FCC’s mandate threatens to bog down with regulations and bureaucracy the entire TV app market that consumers are increasingly looking to for innovation, choice and competition.”

Sensing blood in the regulatory waters, the pile on from Congress and programmers that depend on their relationships with large cable operators was inevitable and quick:

The top Democrat on the House Energy and Commerce Committee said Monday that he is doubtful.

Pallone

Pallone

“While I commend Chairman Wheeler for working to solve this difficult issue, I’m concerned that this latest proposal will not work, particularly when it comes to licensing,” Rep. Frank Pallone (N.J.) said in a statement. “Ultimately, I’m skeptical that the revised plan will benefit consumers.”

Fido Cable Leases Access from Current Cable Providers, Charges More Than They Do

(PRNewsFoto/Fido Cable)

(PRNewsFoto/Fido Cable)

You may soon have a choice of cable companies, but don’t expect any savings doing business with the competition.

South Carolina-based Sky Play, LLC has launched a new cable service it claims is available across the U.S., offering competitive broadband and later phone and television service.

The service, known as Fido Cable, is dependent on leasing access from cable companies including Cablevision-Altice, Charter-Bright House-Time Warner Cable, Cable One, Comcast, and Cox as well as telephone company AT&T.

“We believe that people deserve to select which internet company they would like to utilize as opposed to being stuck with one or two options of service from companies who constantly raise their rates and offer no thought of the customer they service,” said David Wheeler, vice president of Sky Play. “Fido Cable is available to everyone in every major city and surrounding cities throughout the U.S.”

The company’s claims about the aspirations of American cable subscribers may be true but after Stop the Cap! called the company and obtained price quotes, it is clear any savings doing business with Fido Cable are illusory at best. Fido has a single page website that needs work, including correcting “Cable Vision,” when it actually meant “Cablevision.” Details about service and pricing was scant, so we called the company to get prices for two large cable operators: Time Warner Cable and Charter.

The company claims it offers internet access today and will be offering voice services across its national footprint and television in “select cities.” For purposes of obtaining pricing information, we quickly learned our home city of Rochester, N.Y., is not select enough for Fido Cable.

charter twcFido Cable (which has no relationship with the Canadian prepaid mobile provider “Fido,” owned by Rogers Communications), says internet and voice plans start at $39.99 a month, but not for TWC or Charter customers.

In fact, Fido does not seem to offer any new customer promotional pricing. Their quoted rates were consistently higher than their cable company hosts charge their own customers. No wonder cable operators allowing Fido to compete using their systems are not breaking any sweat over the “competition.”

For instance, Fido charges a $120 installation and $15 modem fee for both Time Warner Cable and Charter customers. The representative claimed the modem fee was a one-time charge and customers were allowed to supply their own equipment. In comparison, both Charter and Time Warner Cable agreed to waive any installation fees for new customers. Time Warner Cable charges a $10 monthly modem rental fee and Charter includes the modem in the price of its service.

Fido Cable charges $65 a month for 15/1Mbps service. Time Warner Cable’s equivalent plan costs $59.99 a month for the service and modem rental (deduct $10 a month from TWC’s price if you buy your own modem). A 50Mbps plan from Fido costs $120 a month, but it’s $119 a month from Time Warner Cable (again, deduct $10 if you supply your own modem).

For Charter customers, a 60/4Mbps plan is priced $59.99 direct from Charter, but if you choose Fido Cable you will pay $5 more a month: $65. A 100/7Mbps plan from Charter is priced at $99.99, or you can pay Fido $105.

Here are more details about Fido internet plans we obtained today:

Time Warner Cable Service Areas

  • 10/1Mbps: $55
  • 15/1Mbps: $65
  • 50/5Mbps: $120

Charter Cable Service Areas

  • 60/4Mbps: $65
  • 80/5Mbps: $99
  • 100/7Mbps: $105

A 2-year price guarantee applies to all pricing.

Comcast Criticized for Cutting Off Local Live Weather Reports During Indiana Tornado Outbreak

Phillip Dampier September 6, 2016 Comcast/Xfinity, Consumer News, Public Policy & Gov't, Video Comments Off on Comcast Criticized for Cutting Off Local Live Weather Reports During Indiana Tornado Outbreak

tornadoIndiana residents are fuming at Comcast for cutting off vital local weather information as tornado warnings were issued, replacing live forecasters with a static blue screen.

Comcast viewers were forced off local TV stations and locked out of their cable boxes, according to an investigation by WRTV in Indianapolis. Instead of getting live reports including storm tracks, Comcast viewers found a blue screen with a basic tornado warning scrolling across it. The message stayed on screen between 90 seconds to more than three minutes, and on one day alone Comcast locked viewers out of local storm reports 24 times during the tornado outbreak.

Comcast blamed the interruptions on its outdated infrastructure in the Indianapolis area.

The company said it is required to deliver the emergency alert messages, but critics complain Comcast can manage this without cutting off local stations’ live reporting.

“In many markets we have the technology in place to not override a particular broadcaster with a priority EAS alert,” a Comcast spokesperson told WRTV. “We are currently working on getting this capability on all platforms in every market.”

WRTV confirmed Indianapolis isn’t one of those markets and Comcast wasn’t talking when asked when the EAS improvements would reach Indianapolis.

Other providers didn’t experience any problems. Bright House delivers warnings without interrupting the picture on the underlying channel. AT&T said the same was true with U-verse.

WRTV in Indianapolis says Comcast locked viewers out of important live tornado outbreak coverage, giving them a blue screen instead. (2:22)

36 New Schools Join Xfinity on Campus Program; Now Includes Cloud DVR

Phillip Dampier August 31, 2016 Comcast/Xfinity, Consumer News, Online Video Comments Off on 36 New Schools Join Xfinity on Campus Program; Now Includes Cloud DVR

Comcast has expanded its online video service Xfinity on Campus to 36 new schools, allowing college students who live on campus to watch live and on-demand TV at no cost.

XOC-Logos

The cable operator pitches the service to universities that are trying to move away from traditional coaxial cable networks and get cable TV wiring out of the dorms. Comcast’s program is essentially an investment for the future. Students exposed to Comcast’s cable TV service might become accustomed to having it, increasing the possibility they will stay with Comcast after they graduate.

Participating colleges set up a Metro Ethernet connection to the Comcast network and agree to support both an on-campus network that can support IPTV and a joint authentication solution that allows students access to the service by logging into their university accounts. The service is only available over the college’s campus network.

Comcast claims the service requires little or no equipment and students use their own devices — IPTV-ready televisions, as well as PC’s, notebooks, tablets, and smartphones to access the content.

New this year is free cloud DVR service, letting each student record up to 20 shows to view later. Comcast has also consolidated the on-campus service with traditional on-demand viewing available to all Comcast customers through the Xfinity TV app.

Cablevision, Time Warner Cable, Bright House Customers Can Keep Wi-Fi Roaming

cablewifiComcast has confirmed new Altice USA and Charter Communications customers that used to subscribe to Cablevision, Time Warner Cable, and Bright House Networks will be able to continue accessing the free nationwide Cable WiFi roaming service, even though Altice and Charter are not members of the consortium that runs it.

“The Cable WiFi consortium remains in place following the recent merger and acquisitions activity,” a Comcast spokesperson told FierceCable. “Subscribers of each [company] that were previously entitled to use the CableWiFi hotspots continue to enjoy access. Access points that were made available by each [affected cable operator] continue to provide CableWiFi service.”

The network allows any Comcast, Cablevision/Altice USA, Charter/Time Warner Cable, Charter/Bright House Networks, and Cox Communications broadband customer to access a network of 500,000 nationwide Wi-Fi hotspots run by the five cable operators. Customers will know if they are in range of a hotspot by finding CableWiFi as an available connection. Broadband subscribers can log in using the same credentials they use when logging into their cable operator’s website.

It is unknown if Charter Communications or Altice USA will join the consortium directly, which would expand the network to cover legacy Charter customers and those signed up with Suddenlink, another Altice-owned operator.

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