Home » Charter Spectrum » Recent Articles:

Simple Website Flaw Discovered by 18-Year Old Exposed Personal Data of Millions of Charter Customers

Phillip Dampier May 20, 2015 Charter Spectrum, Consumer News Comments Off on Simple Website Flaw Discovered by 18-Year Old Exposed Personal Data of Millions of Charter Customers

cyber hackA security flaw exposed the personal data of millions of Charter Communications customers nationwide, including payment details, account holders’ names and addresses, and specifics about the equipment used to receive Charter service.

Eric Taylor, 18, discovered the simple website flaw which could be exploited to expose private account information with the use of a simple header modification using a browser plug-in.

The flaw was similar to one discovered recently in Verizon’s online customer service portal. But Taylor claims Charter’s vulnerabilities exposed “way way way more” private customer information.

Fast Company, which first published the story about the security breach, notified Charter in advance of publishing the story, allowing the company to close the breach within hours before it became widely known.

Charter immediately downplayed the security risks involved.

charter-communications“The vast majority of Charter customers use a version of the site on which this security vulnerability was not an issue,” a company spokesperson explained, noting the number of customers affected was less than one million. The company is auditing its systems, he said, and has so far “seen no evidence of any password or data hacks.” The exposed data did not include credit card numbers.

Taylor and other security researchers believe the flaw was more serious than Charter was willing to admit.

“In theory, anyone with minor programming skills could code an automated program that scans every Charter IP and returns the customers billing info,” Taylor explained. Because ISPs like Charter distribute Internet services through blocks of IP addresses, an ambitious hacker could have incrementally added the number 1 to the end of a targeted address and see a different Charter customer’s account details each time.

“Personal information leakage as a result of such a vulnerability opens customers up to being attacked on other services such as email providers, cellular providers, and work-related functions with many untold consequences,” said Hector “Sabu” Monsegur, a former black hat hacker and security consultant.

Reuters: Charter Deal to Acquire Bright House Networks is Dead

Phillip Dampier May 7, 2015 Charter Spectrum, Competition, Consumer News Comments Off on Reuters: Charter Deal to Acquire Bright House Networks is Dead

brighthouse1Bright House Networks, the sixth largest U.S. cable operator, will abandon its preliminary $10.4 billion deal to be acquired by Charter Communications, according to a report from Reuters.

The deal with Bright House was contingent on the Comcast-Time Warner Cable merger getting completed. With that merger deal dead, Bright House’s owners – the Newhouse family – now believe they are better off remaining independent, at least for now.

Reuters reports discussions between the two companies are ongoing, but are likely to run out without a deal in about two weeks. That will leave intact Bright House’s agreement with Time Warner Cable to share volume-related discounts on programming and technology. With that agreement in place, there may be little interest from Bright House’s owners in another merger deal with a different company in the near future.

 

Charter Communications Tightening Credit Standards and Collections Activity

Phillip Dampier May 4, 2015 Charter Spectrum, Consumer News Comments Off on Charter Communications Tightening Credit Standards and Collections Activity

charter spectrum logoYour credit worthiness now plays a more important factor in determining whether you can sign up for service with Charter Communications, and if you fail to pay the company has stepped up collection efforts to bring past due or canceled accounts up to date.

Charter Communications reported to investors it lost more than 7,000 video customers during the first quarter of 2015, many lost to the company’s tightened credit policies. Customers with challenged credit will be asked to pay a substantial deposit before cable service will be provided and those who lost service will have to bring their accounts current before service can be restored.

Thomas Rutledge, CEO of Charter Communications, told investors on the company’s quarterly conference call Charter could no longer depend on picking up video customers that used to steal analog cable service. Charter largely terminated analog service last year, forcing unauthorized customers to subscribe legally or find another provider.

Rutledge

Rutledge

Charter is hoping its new Spectrum Guide software, now being tested, will help improve video service for customers. The new cloud-based user interface is supposed to make search and discovery easier and better supports Charter’s on-demand video offerings. Spectrum Guide is expected to launch in Reno and St. Louis in the next few months.

“Over the coming months, we’ll increase the number of on-demand titles we have on our set-top boxes and on the Charter TV app by a factor of three,” said Rutledge. “The coming months will also see the wider rollout of our Worldbox, our new more advanced and less expensive downloadable security infrastructure in several markets.”

Rutledge emphasized Charter intends to continue emphasizing its full video packages and will not follow others testing slimmed down packages and a-la-carte channel selection. Rutledge told investors he doubts any of the current lower-priced packages with fewer TV channels will prove compelling to customers.

Charter’s chief financial officer reported Charter spent $23 million on transition costs related to the company’s failed deal with Comcast to spin off certain customers to a new entity – GreatLand Connections, which has since been terminated. That contributed to an increase in the company’s expenses, joined by increasing cable programming costs.

Rutledge called the Comcast transaction “distracting” and its all-digital conversion project “very disruptive” to customers.

“I guess when you think about our incentives as a company, our biggest opportunity was the transaction that was in front of us,” Rutledge said. “We were about to divest 40% of our business. And so, our focus was somewhat distracted. But all in all, the operational issues of changing – credit policies changing year-over-year, outcomes as a result of the termination of the all-digital project and the management of the service issues around the all-digital project, we’re comfortable with where we are, and we are comfortable with our growth prospects for the year.”

Time Warner Cable and Charter Both Talking to Bright House Networks About Acquisition Deal

Phillip Dampier April 30, 2015 Charter Spectrum Comments Off on Time Warner Cable and Charter Both Talking to Bright House Networks About Acquisition Deal

brighthouse1In the last week, executives from both Charter Communications and Time Warner Cable have talked to the Newhouse Family, controlling owner of Bright House Networks, about an acquisition of the cable company.

Time Warner may hold the stronger hand. In addition to being a much-larger and wealthier cable company, Time Warner has the advantage of a long-standing partnership dating back to the early 90’s with Bright House in which Time Warner shares its volume discounts on cable programming and technology with Bright House in return for an annual fee. As part of that arrangement, Time Warner has the right of first offer if Bright House ever chose to sell. If Time Warner matches or beats a competing offer, such as that now on the table from Charter Communications, it wins Bright House for itself.

Bright House decided it had to sell to someone after the Comcast-Time Warner Cable merger threatened to end its arrangement with Time Warner. Bright House would pay substantially more for programming and equipment without the volume discounts Time Warner received. With the Comcast deal off the table, Time Warner remains an acquisition target.

Charter_logoBright House is coveted by Charter as a stepping stone to a much larger acquisition of Time Warner Cable. Charter’s balance sheet is loaded with debt and its stock isn’t worth as much as that of Time Warner Cable. Combining Bright House’s two-million subscribers with Charter’s own five million customers strengthens Charter’s balance sheet and increases its borrowing capacity as it prepares to acquire Time Warner Cable for a second time.

Time Warner Cable’s interest in Bright House would make life more difficult for Charter, preventing the company from leveraging a quick deal for Time Warner. It also would make Time Warner Cable considerably more expensive (and complex) to acquire. In January 2014, Charter offered $132.50 a share to Time Warner Cable shareholders to acquire the cable company. Time Warner Cable executives immediately recommended shareholders reject the deal as undervalued. Today Time Warner stock is worth around $156 a share, meaning Charter would have to offer at least $160 a share, and probably more than that, to interest Time Warner executives.

timewarner twcThe Newhouse family is sitting in a lucrative position as it is courted by the two larger cable operators. One of those familiar with the talks suggested Time Warner was offering the Newhouse family influence in a combined Bright House-Time Warner Cable, because its offer would leave the Newhouse family as the largest individual shareholder of the combined company. Charter’s offer would hand power to John Malone’s Liberty Broadband, and leave the Newhouse family with little, if any voice.

Based on that, the Newhouse family may gravitate towards Time Warner Cable unless Charter significantly sweetens its deal and Time Warner drops out. With the Comcast-Time Warner Cable merger in tatters, both sides have a 30-day “good faith” period to renegotiate and tweak their respective offers.

Despite all that, Bright House may decide not to sell after all, at least until after the bigger players settle their own deals and acquisitions. In that case, Charter may have other targets in mind. At the top of the list are Mediacom and Suddenlink.

Wall Street Investment Bankers Start Worrying They Won’t Get Their Fat Fees if Comcast Merger Fails

Phillip Dampier April 22, 2015 Charter Spectrum, Comcast/Xfinity, HissyFitWatch, Public Policy & Gov't Comments Off on Wall Street Investment Bankers Start Worrying They Won’t Get Their Fat Fees if Comcast Merger Fails

merger smash

With regulators considering rejecting Comcast’s $45 billion merger with Time Warner Cable, investment bankers hoping to reap fat fees “advising” Comcast and Time Warner Cable about the deal are starting to panic they won’t get paid.

Although a merger flop won’t hurt giants like JPMorgan Chase, which operates a 24/7 cash vacuum, continuously sucking fees from companies engaged in Mergermania, smaller “boutique” investment banks like Allen & Co., Centerview Partners, and PJT Partners don’t have that luxury.

Reuters reports some of the smaller investment banks involved in the deal are now on edge, worried they won’t get their share of at least $140 million in investment banking advisory fees that would be paid to complete the Comcast-Time Warner Cable merger deal.

“Big banks have many deals going on, and they can afford to lose one more, even though it is painful. Smaller firms are less diversified, so for them it’s much more painful,” Campbell Harvey, a professor of international business at Duke University’s Fuqua School of Business, told Reuters.

But crying towels are also being readied for investment bankers involved in two side deals involving Charter Communications, which are likely to also fall apart in a chain reaction if the Comcast-Time Warner Cable merger dies.

dominoesCharter has deals pending with both Comcast and Time Warner Cable to launch GreatLand Connections and have plans to takeover Bright House Networks, both contingent on the Comcast-Time Warner Cable merger getting approval.

Those two transactions will bring another $170 million in fees to investment bankers, with JPMorgan Chane, former top Morgan Stanley banker Taubman, and Barclays Bank splitting $51-68 million in fees between the three firms.

Time Warner Cable’s own advisers are waiting for $57-75 million in fees as well, among them Morgan Stanley, Allen & Co., Citigroup, and Centerview Partners.

To understand how important the fees are to smaller bankers, Taubman was ranked 23rd in mergers & acquisitions fees in 2014. Without the Comcast deal, Taubman drops out of the top-100.

Some bankers may have negotiated a token fee to be paid by Comcast and Time Warner Cable if the deal falls apart. Most estimates suggest usual fees amount to around 10-15 percent of the amount they would collect if a merger is successfully completed.

Search This Site:

Contributions:

Recent Comments:

Your Account:

Stop the Cap!